If I give an advice: do not get a virgin mobile phone! Their phones might be ok, but the coverage is bad and the customer service even worse! (if you manage to talk to somebody). I really regret being with Virgin for the past last year. Date of experience: August 31, 2018I purchased a phone on the Virgin Mobil website ON the box it gave what I thought would be simple instructions. Now way in He! So then I called the Customer number Then the nightmare begins. 1st answer We will check for a tower in your area, I can look out the front door of my house and see the tower. If my old phone works from that tower, why not this? 2 Date of experience: January 20, 2019My 2nd phone from them today, first I gave one to my elderly mom for over 10 years on auto pay no problems & phones last forever. Just added another line today the phone was $30 and $35 month unlimited as my 2nd backup phone. Reception has always been great though customer service guys? Needs improvement! I have Sprint as my primary and if these guys use sprint towers they are beating them at their own game cause Sprint Sucks! Date of experience: November 19, 2019I ended up crying, hearing that Virgin Mobile is transferring over to boost mobile. It's so sad. They have been nothing but outstanding and amazing customer service. I love them and all they have done for me! Thank you so much for everything. I love you I will truly miss you guy's! Sincerely from the heart, -Nyasia- Date of experience: January 29, 2020Don't go to Virgin if you want a Droid phone. They cut off my service and still charge me $35 a month. Thievery at its best. Ive been with Virgin for years, they lost my loyalty today for life. Ill never do anything with them again. Date of experience: April 25, 2018Be weary, I had this company for awhile till I switched, I had extra data increments more than once when the data should have been there for me. It wasn't was banned, that's correct banned, I tried going to a web address and it failed. Even when there's was a data line of service, so watch for this they'll steal data increments. That's right, i said they Banned from using in my search engine, whatever. While, this happened in a live connection, terrible. Beware, of their scam and tricks there not trustworthy. Date of experience: April 6, 2019SCORE = F; 1-10 = -1 Can't speak to a live person on customer service the "Vindaloop". Lost money buying their pre paid phone and can't even use the darn thing or talk to someone to get it working; their automated system didn't work properly. I also quit paying for my "pre paid" after I put 5$ in and the phone said I needed to add more money the very next day without have even using it! I thought it was a mistake and gave them another 5$ and the same thing happen. Tried to reactivate sent me to boost mobile through virgins number and gave 3$ without the company anything. Complete waist of money and time -SCORE: "F" Date of experience: September 8, 2018Just spent 3 hours attempting to get a replacement phone due to current phone breaking. Thought this could be easy, but they would not just replace the phone. They would only replace the phone under a new contract that would cost almost three times the current contract cost. After all the discussion and being hung up on two times, I attempted to get a refund but was told that I could only get a $100 back. Then when connected to accounts, the young lady said they would not refund the $100 of the $300 balance on the plan. It is certainly sad that you can not speak to anyone who will tell you the same thing twice and will not stand behind their service. Just do what is right. And be warned... Date of experience: September 11, 2018Two words. Just. Dont. I would give them negative stars if I could. Their customer service is the absolute worst I have ever encountered. On the day that I cancelled my plan I called in as I had just been automatically billed and wanted that money refunded. I was told it wasn't a problem and I could have the money back in 72 hours. It is now two months later and still no refund. TOTAL SCAM. Don't waste your money. Date of experience: March 21, 2019Purchased two iPhones. Tried returning one. Never, could return it. Cant wait for year to be over. To never deal with virgin/sprint again. Unlimited internet but it slower the 1mbp. Cant use internet while on phone. Or send a photo text in under 5 minutes. Horrible customer service. Stay away! Not even for $1.00! I will post a YouTube to show how slow their internet is. Date of experience: October 18, 2017The mobile service was good. The internet service was deplorable. It rarely worked and usually just sat flashing red. Had to phone customer service so many times. 45minutes average call. You think they'd send a new modem right away. Then it worked for like a month. Then it didn't work at all. So I phoned and cancelled the (non) service. 25 minutes and I'm done with them. They acknowledged the disconnect. Then sent me a bill stating the account was suspended, and they would close it after some time. So they ran the cost up another three months to burn me. After all this, my phone and internet were attached to the same account. So I lost the phone I had for for years, and the non-service that didn't work anyway. Could have had me for life but they chose to be unwise, and function as a collection agency. It's Bell Canada in disguise... Date of experience: November 9, 2020VM discontinued service without warning due to a network upgrade at sprint in the middle of my billing cycle. Was told I had to purchase a new phone and calling plan to reestablish service. I complained and they offered a refund of the last billing month ( I hadn't used even a fourth of my voice minutes for the month). I then quit virgin mobile and went with a different carrier assuming I had the refund coming. Received voice mail that my refund was cancelled as I had made too many calls, even though I paid for minutes not calls. Classic bait and switch tactic. I still can't figure out why they didn't just discontinue service at the end of my billing cycle; instead they took my monthly payment first and then discontinued the service. Date of experience: June 27, 2018Bought a phone but I realized that it would not let me send or receive texts. So called up the Virgin Mobile help line and one after another they kept transferring me to different people. Then the last person told me that it might be because I live in a royal area. But I told him that I live smack dab in the middle a $#*!ing huge city. Then he told me that he was going to send me a message to see if it worked. So he said "give it a minu..." The son of a $#*! hanged up on me mid sentence. So I called back but it was after the customer service closes. So now I have to wait untill tomorrow. Date of experience: May 23, 2018Owner ( bum from India) chargeS 4.99 4 Basic cherrios* And after spending an hour relaxing reading the newspaper which I bought from them... & drinking a coffee [ bought from them 2] Bought a sterno ( made in America)! Tip for consumers:Sitejabber to fix their upload picture Function! Or we'll Review them.lol Products used:Frozen pizza...candles ( storm ) Cherrios [ luv them / a banana] Forgot 2 buy a " [ditto ] Good sandwich! Fire barbecue chipS... GOT addicted to them when I went to school : Gettysburg Pennsylvania TONS OF HISTORY* Service Value Quality Date of experience: January 7, 2022The agent working in Virgin Mobile was not professional person. When I wanted to switch from another Mobile company to them, they charged me $38.50 From my credit card and did not ask me whether I had SIM card. After I paid $38.50 and tried to use my cell phone immediately, the cell phone could not work since there was no SIM card be send to me. I called back to agent, and they just recognized that they did not delivery the SIM card to me. If they delivery the SIM card to my address, it would be take 7- 10 business days. Based On their service, and I canceled the virgin mobile service since I can not wait 7-10 days without cell phone service. They just refund me $35.50, there was $3 charge for activity fee. I paid $3 for nothing and only wasted my time. I will not use this Mobile phone company any more since their service is NOT professional. Date of experience: June 6, 2019I spent a bundle of money on my Galaxy S7 and when I learned that Virgin is becoming an iPhone only provider I thought I would take my phone on over to Sprint since they share network. WRONG, WRONG, WRONG! Sprint will not accept a Virgin Mobile device. What a crock! Stay away... far away :(! Date of experience: October 30, 2017Now I'm in doubts whether do it or not! I wonder if these are real people who have so much complaints about the company, or maybe satisfied customers just don't feel like leaving their reviews and the whole page turns out to be negative. Date of experience: March 23, 2017I got my virgin phone at a good price from Best Buy then logged-into their site to activate it. Tech Support was very helpful. I've seen the prices other carriers advertise, and my unlimited Virgin plan is better. The only reason it didn't get 5 stars is that in my semi-rural area I don't have great coverage once I'm outside the city. Date of experience: March 30, 2015I've been a customer for years, first under my parents plan, and now under my own. Very affordable, reliable service. Got an iPhone 6 on a 2 year contract for $50! Keep an eye out for all their member exclusive deals. Im always finding new and unique products available with nice discounts in their VIP section. Date of experience: January 13, 2016Taxes for a mobile plan in Florida are outrageous! But with No Contract, you only pay sales tax. We have the $35.00 per month, unlimited: data, voice & text. Been with Virgin Mobile for about 4 years now switching from Verizon to T-Mobile to Virgin Mobile that uses the Sprint network. Why Sprint can't compete with Virgin Mobile prices is a mystery. Virgin Mobile isn't always changing plans like the others who suck you in with a good plan and then either discontinue or change it. Date of experience: May 2, 2017I would like to know if anybody else has had a problem with Virgin Mobile. I have a cell phone which is only used for emergency calls. Service was cut off because they said I did not make a payment of $20.00 to keep service going, even though I have a balance of $381.00 in my account balance. I was told way earlier that I could use my balance to keep service going. Since then after 17 calls to there customer care people they have issued a credit for service until 1/31/2017. Only one problem, they have not turned phone on because now they say tower that supplies service is doing a update. For 3 weeks//. I do not believe them because many other customers would be screaming. I have since then filed with the FCC. We will see. Internet surfing shows a lot of complaints. ADVISE Date of experience: February 24, 2016Cell phones for drug dealers - I love these phones, I'm not a drug dealer, but I do like to give out my phone number and have nobody know who I am. Its great for going to clubs and scoring some X or picking up on girls and giving them a fake name. The phones cost $20 each, so they are extremely affordable. I got four of them... and four girlfriends :P Date of experience: May 9, 2007I ordered a phone and tried to change the order the next day to upgrade to a better phone and I've been dealing with this since Dec 3rd. The order could not be changed/cancelled 14 hrs after I ordered it. I finally received it, returned it and have been waiting for the money to be refunded to my account. I have called this company at least 10 times to get status and see what the problem is with no avail. They created several escalation tickets and said someone would contact me, but never did. When I call back I start all over again. I think this place is a scam. Their hold music is even sketchy... Date of experience: January 27, 2011I've asked the question what do I need to do to get the browser active again, as I'm new to the age of the computer and. Trying to learn all this I'm a short bit of time Thank you. Date of experience: January 11, 2017Great phone if you want to keep your identity a secret - You pay buy buying prepaid cards, you can use a fake email, and they never ask your name when you activate the phone. Its like they don't even want to know you name. I'm thinking whoever uses these phones has something to hide or they are for kids who can't afford a real cell phone plan. Genius idea though. Date of experience: May 9, 2007