States they can support orders for APO/DPO/miltary addresses, cant deliver unless less than $90 total order and less than a few pounds. Then you finally manage to batch your orders, losing out on the free shipping and discounts. They charge you $$$ for shipping to a US valid address which should cost the same as anywhere in continental US. but instead they gouge you. Trash company and even worse customer service who just send you links instead of actually assisting you in purchasing $$$ of supplements. Rather stick to GNC/amazon. At least they know how to support service members abroad with easy valid US addresses. Products used:supplements Service Value Shipping Returns Quality Date of experience: February 4, 2025There is no human contact to give assurance that I will receive my order. Apparently the company is run without a real person in customer service. That is the same with the delivery company and their tracking. The tracking tells me only that it is in the US. This is very frustrating.. Tip for consumers:I have ordered from iHerb before and hadn't had any problems with them. So I didn't realize that I would be unable to talk to someone at the company if I needed help. All the other companies I bought supplements from including Amazon have a customer service number. It seems like if they said on doing business without customer service, they should have a reliable delivery company Products used:none so far Service Shipping Date of experience: January 31, 2025Reputable products have disappeared. Out of stock on many items. Reviews often seem bias. Not what once was. I am being sent emails that the products I am looking for are back in stock but when I go to order I am told not available in my zip code. I live in the Nation's Capital. How is my zip code not available. Will only use as last resort. Products used:Collagen powder, gummies, cat treats Service Value Shipping Returns Quality Date of experience: January 2, 2025They sent me a package with somebody else's items (worth a lot less than what I spent on my package) and refuse to return my money, or resend my order. They rejected all my requests, and didn't even try to communicate with me. They act like typical scammers: bate and switch. I'm working with my card company to dispute the charge, such a waste of time and a hassle. Their website if full of bugs, you will lose the contents of your basket several times, they offer NO live support, only a robot. Their reviews are scam, every time I tried to submit a negative one, they would reject it. For positive reviews they will give you a dollar. Now, do the math and wonder why all their $#*! products have such good reviews. RUN AWAY FROM THESE SCAMMERS WHILE YOU STILL CAN. Tip for consumers:Run from this online store! Products used:None, they never sent me my products Service Value Shipping Returns Quality Date of experience: January 3, 2025I am absolutely shocked and outraged by how my order was delivered! When I received it, the packaging of one of the supplements was completely shattered, and everything inside was covered in glass. But the worst part? While trying to retrieve the tablets, I seriously cut my hand! These tablets were meant for my son, prescribed to help him feel better, but instead, I was left bleeding, in pain, and dealing with this nightmare. The entire package, my hands—everything was covered in blood. I just can't believe a company can be this careless with their shipments! And how does iHerb's so-called "customer support" handle this? They ignore the actual issue and tell me to return the order myself, despite the fact that the products are in an unusable and dangerous condition. They refuse to acknowledge how unsafe and unacceptable this is and instead hide behind their ridiculous policies. They simply DO NOT CARE. They refuse to take responsibility, ignore basic safety concerns, and make customers jump through hopes just to maybe get a refund. How am I supposed to return a package that's literally full of shattered glass and blood?! I tried contacting with them several times,but it is useless,every time they just say that I must "return full order" with exact same message. It seems like they are not even reading reviews,they just copy paste the answer saying that I must return full order... This company is a disgrace. Their customer service is a joke, and their complete disregard for their customers' safety is horrifying. If you value your health, safety, and hard-earned money, STAY AWAY FROM iHERB! I have photos proving everything—shattered glass, blood, a complete disaster. I hope this review helps others avoid the same traumatizing experience I had. Date of experience: February 14, 2025I have been an iHerb customer since 2012, placing numerous orders and regularly recommending the platform to my friends. I've always appreciated the fast shipping and wide product selection. However, my recent experience with the company has left me deeply disappointed. In 2022, I moved to Spain and continued using my iHerb account, unaware that it was still tied to Russia. Recently, I discovered that my account is no longer eligible for the Rewards Program solely because it was originally registered in Russia. This feels like discrimination, as I currently live in Spain, place orders to a Spanish address, and have had no ties to Russia for several years. Moreover, I never received notifications about these changes. If I had been informed, I would have created a new account back in 2022. This lack of transparency is especially frustrating given my loyalty as a customer. As an American company, iHerb should uphold values of fairness and non-discrimination that are well-known worldwide. Penalizing customers based on their original account registration country goes against these principles. I contacted customer support (Case ID: *******) and only received standard responses with no real attempt to resolve my issue. The solution offered by iHerb was to delete my old account and create a new one, losing my entire order history and written reviews. It's disappointing that a company I've trusted for over a decade does not value its long-term customers. I hope iHerb's management will reconsider such policies and find ways to support loyal customers who face similar issues. If no changes are made, I will have to explore other platforms that treat their users more fairly. * iHerb attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Date of experience: January 23, 2025I suffered 5 order rejections in 24 hours: iHerb dare to imply card problems, but a check with my card issuer reveals no card declination: transactions were approved and the approval was active until cancellation was initiated by iHerb: yet iHerb dares to imply "lack of funds", "suspicious activity", a load of bull: Products used:Health supplements Service Value Shipping Returns Quality Date of experience: October 25, 2024Sadly they used Evri UK.I live in a 7 story flat.Asked Evri too at least press my intercom for a delivery.Got a message by email it's been delivered only.They dumped the parcel in the basement of my 7 story flat where anyone could steal it.never using Iherb again. Tip for consumers:Abusive delivery Products used:Herbal supplement Service Value Shipping Date of experience: August 1, 2024I signed up made a purchase, money left my account. Iherb then deactivated my account, all the "help" on the website does nothing and just sends you in circles, I've made enquiries by email and opened tickets via their chat bot, I have even created a new account and still haven't received any replies to my emails. I don't know how I'm going to get my order or a refund if it is impossible to contact them. Spend your money elsewhere people Service Value Shipping Returns Quality Date of experience: May 31, 2024Ordered on the 7/12/2023, really wishing I had read these reviews prior to ordering. At this point I'd just like my money back for a product I have not received. I ordered based on the estimated delivery date and now they are useless to me. Absolutely appalling delivery time frame. * iHerb attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns Date of experience: January 15, 2024Zero Star is a lot! They sent me an outdated /expired " Shae Moisture Mango and Carrot Kid shampoo and conditioner " the way that the conditioner is not even coming out of the bottle in any way! When I sent a message to customer service, this is the response I received:::: "We'd like to offer you a refund through store credits as one time courtesy. (( but I should pay for the shipping cost)) In this case, you are under no obligation to return the item. You are free to use this item as you see fit, whether that means enjoying them yourself, sharing them with friends or family, or even donating them to a charitable organization if you wish." Tip for consumers:I used Shae Moisture Kids Shampoo and Conditioner 2 times on my 5 years old !!! Conditioner is not coming out of the bottle at all and I did regret a lot after as this is the indication of really being a really low quality product or being out dated ! Products used:Shae Moisture Carrot and Mango Kids Shampoo and Conditioner Service Value Returns Quality Date of experience: February 2, 2024Their site said ordered December 14,2023 and delivered September 15,2023. Items did not arrive. They told us to check with the neighbors, and then the tracking number said it went to Castle rock Washington. We're in Texas. Pretty sure we know our address. We asked for reorder and we're denied so we're disputing the transaction with our bank. The only way to communicate with them is by chat. Very frustrating. Would give 0 stars but not given the option. Do business elsewhere. Service Quality Date of experience: December 19, 2023I had been a customer for a while, the way they pack the stuff is not safe and many times items arrive damaged and with the seal broken, after complaining they refuse to accept the return and replacement. I don't trust iherb anymore. Customer service is bad to say the least. Products used:Vitamins Service Value Shipping Returns Quality Date of experience: April 11, 2024Update: Michael from Iherb who commented on my review did not do anything to assist. He said that I was refunded and that my account was unblocked. I was not refunded and my account is still blocked. My refund was approved and delivered. They didn't even refund when I messaged them with the delivery details. When Iherb blocks your account you have no way of further contacting them. Opening a dispute is the only option. I've never experienced this in my life. I have been purchasing for 10+ years, spending thousands every year. I make many purchases every month. I just sent in my first returns. 3 of them which were approved. Iherb did not refund a single one without my intervening. After weeks of correspondence, 2 of the 3 were refunded. I had to open a dispute for the 3rd. To add insult to injury, I wake up to my account being blocked. I'm astounded at the poor customer service, especially to a loyal customer. Tip for consumers:Horrible customer service and returns process. Products used:Vitamins and supplements Date of experience: January 21, 2024Dreadful American company with fraudulent practices and awful customer service! Avoid at all costs! I used to be a returning customer and spend over 1000usd in total on orders on the website over the course of the last two years. The issue is that they wouldn't guarantee delivery of international orders so if anything goes wrong with the parcel on the way to its destination they are very likely to brush off refund or reshipping requests. The other day I received a package that was 4 items short and once I reported the issue they fired back with a refusal which they marked as 'friendly fraud'. Are you bloody kidding me? Where do you have the audacity to say such a thing to a loyal customer. I'd avoid them like the plague going forward as they scammed me out of 60 USD worth of goods! I'll have to get in touch with my credit card company to reverse the charges now Service Value Shipping Returns Quality Date of experience: April 26, 2024Order # ******* I order veggie capsules on Saturday. I tried to log in today to check on my order but found that my account has been deactivated which means that I cannot check on my order. To complain about this situation Iherb system tells me that I need to login. It's a complete scam. If I had read the online reviews, I wouldn't touch these lot with a barge pole. Products used:They took my money and are effectively refusing to send me the goods. Service Value Shipping Returns Quality Date of experience: April 2, 2024I had been an iHerb customer for over 10 years. Always felt uneasy that they have no customer svc phone# nor live chat (they have live chat button, but it is NEVER active). Then in Dec 2023 I had an issue with a product I rec'd. I was emailed info about how to access a return label. I used it and then the issues began. After pkg was returned to iHerb, I heard nothing. I sent several inquiries via their online contact and email. Nothing. Finally my credit card refunded my $. I decided to close my iHerb acct. Instead, they blocked my acct for suspicious activity. Took days for them to reactivate the acct. I want to knw:what was the suspicious activity detected? This is serious but they are not responding to that. I think their customer svc is all automated. They even send emails with links to NONEXISTENT pages for additional help. About to contact the BBB. Tip for consumers:If there is ever an issue with an order you are at the mercy of iHerb's horrible customer service. If you contact them demanding a response, they block your account and shut you out of their email. Products used:Health supplements Date of experience: January 17, 2024Please be careful for I went through the worst experience i ever received in mywholelife, the costumer service treated me so bad, the Ups delivered Iherb package damaged and left a notification for the Iherb but the Iherb costumer service didn't care, tried to reason with them on chat room for 4 hours but they continued by saying they don't care to solve it, as simple as calling UPS. The Iherb is scam, and is so terrible