So I purchased a jacket online. Once it was delivered it was too big so I started the return process. I received am email from the, with return instructions. So I printed the label and followed the instructions to the letter. They said find a Canada Post location and drop off the package there. So I packaged it up and headed to a Canada Post location in my local Shoppers location. When I arrived at the store I was told to"returns go there" as they pointed to the counter. I placed it on the counter and took 3 photos since it seemed odd that I was dropping a parcel with a Purolater label at the post office and didn't get a receipt. However that was the instructions. So 20 days later I called looking for my refund. I was told oh sorry, it was never scanned at the location so you'll have to go and talk to the place you dropped off the thing they had no idea I was dropping off, good luck. So long and short if it, if you are returning anything to this clown show of a company do not follow the instructions or you might as well kiss your money goodbye just like I will have to. Worst customer service I have ever experienced If I hadn't followed their instructions well that would be my issue but I did as told and then it's their issue. I was then told it was due to the Canada Post strike which ended 15 days before I returned the item. Just ridiculous! Products used:None! I just paid for it but the return got lost Service Value Shipping Returns Quality Date of experience: January 20, 2025If I could give them 0 stars I would. I'm military and stationed overseas with my family. I ordered boots for my boys and they sent the wrong order. I let them know and they tell me they cannot provide me a return label and that I will have to pay for shipping. Thus, I had to come out of pocket for a mistake I did not make. This company will never get any of my money. Do not shop here! How to you ship to APO addresses but don't have the option for returning from APO, especially when Columbia made the mistake. Just shameful! Tim Boyle! I want my money back for shipping! Date of experience: December 3, 2024I've recently gotten a new pair of hiking boots made by Columbia with little tabs that claim Waterproof. Don't fall for their BS. They need to be held accountable for false advertisement. Never wasting my money on their lies no more Tip for consumers:Columbia sucks, Get Grundens Products used:Waterproof hiking boots Value Quality Date of experience: December 2, 2024Columbia Sportswear has been an absolute nightmare to deal with. I spent over $500 on high-end coats, and now I'm left with nothing because of their negligence and refusal to issue a refund. They shipped my order using LaserShip/OnTrac, a company notorious for lost and stolen packages with a 1/5 rating on Trustpilot. Columbia doesn't inform customers of this shipping choice, leaving you to find out too late. Tracking showed my package reached the adjacent state, just 15 minutes from my home, before being inexplicably sent hundreds of miles away. Despite my repeated calls to Columbia's customer service, I received nothing but conflicting and contradictory information from four different representatives. One told me to wait, another promised a refund after 14 days, a third denied that refunds were possible, and the fourth was nice but was not able to refund me. I am waiting for a resolution but am not optimistic given the horrific experience so far. Then the situation became outright absurd: LaserShip/OnTrac falsely marked my package as "delivered." This is a blatant lie—my building is a secure concierge building, and packages must be left at the front desk. No delivery ever occurred. Despite clear evidence, Columbia refuses to refund me or take responsibility for their shipping vendor's failure. I am now out over $500 with nothing to show for it. Columbia Sportswear's customer service is useless, their shipping practices are deceptive, and their refusal to address this issue is outright theft. If you value your money and time, stay far away from this company. I will never shop with Columbia Sportswear again and strongly urge others to do the same. This company does not care about its customers or their hard-earned money. Tip for consumers:THE WORST COMPANY I EVER DEALT WITH. THEY STOLE AN INSANE AMOUNT OF MONEY FROM ME AND THE CUSTOMER SERVICE IS HORRIFIC! NEVER EVER BUY FROM THEM! I am irate and so sad. DEVASTATED. Products used:did not get my stuff and the company refused to refund!!!! THIEVES!!! Date of experience: November 19, 2024I ordered a winter boots from columbia sportswear. The boots never came and they said to reach out to Ontrac whIch is the company they used to deliver. I did not get in contact with them the phone rings out and no one is there to help you.Columbia refused to give me the payment i made for the boots or to replace the order. DO NOT ORDER FROM THEM. Service Shipping Date of experience: October 17, 2024Absolutely the worst boot I've ever bought started falling apart the first day I wore them tried to warranty them they say it will take up to 6 weeks this is absolutely unacceptable to me the lugs on the tread are literally falling off as I walk and this is the first deer season wearing them not even 5 miles on these boots don't see how the hell they even sale anything with their name on it I know for a fact I will never purchase anything with the Columbia brand on it ever again worthless company that don't stand behind their stuff Service Value Shipping Returns Quality Date of experience: September 3, 2024Returned a new swimsuit for size. Given a $8 store credit for a $40 item. Steve from the Rehoboth store is the worlds worst rude, condescending customer service rep. The corporate people are useless and non responsive. Never buy from Columbia again. Date of experience: June 23, 2024Bought shoes for my son for Christmas. Less than 10 wears and they are falling apart. No worries, warranty covers them...but you have to pay to ship them back and then you ONLY get credit back. The process to even find out this is what you do, is ridiculous too...spent probably 10 hrs (added from multiple days) trying to get a clear answer on how to get a refund for shoes that were ordered and never arrived and then multiple chats on warranty and on hold at least 2 times. Different answers each time! Final person was like it is easy, you just print out the form, put order number in it and mail it to them...ON YOUR DIME for defective shoes! Not happy. Date of experience: February 6, 2024Items are to ship five to seven business days. However you don't get your item in that time and you can't cancel. This company should be under investigation for class action lawsuit. Consumers should not have to deal with the unprofessional shenanigans. Customer service reps are scripted and useless. Products used:Boots Service Shipping Date of experience: January 8, 2024Columbia Sportswear offers high-quality outdoor apparel and gear for all types of adventures. Whether I'm hiking, skiing, or camping, Columbia's products keep me comfortable and protected from the elements. I appreciate the innovative technologies used in their clothing, such as Omni-Shade sun protection and Omni-Tech waterproofing. The prices are reasonable, and the lifetime warranty ensures peace of mind Date of experience: March 29, 2024My child's new winter coat fell apart within 3 months. Columbia won't fix it without going through a lengthy warranty process that would leave my child without a coat for the duration of winter, and they basically told me to buy a new coat. I won't be shopping with this company anymore. Products used:winter coat Service Value Returns Quality Date of experience: February 15, 2024Bought a pair of omni fairbanks boots from columbia online at the end of November 2023 by the end of January 2024 the stitching was coming apart around the upper ankle area on both boots. Hardly worn & will only get worse so sent an email in with photographs as it states on the web site. Didnt hear back so rang customer service to be told oh we need more photographs to show the undamaged parts of the shoes. Ok did that & again nothing back. A week later i get an email saying so sorry were very busy at the moment. I did read a lot of negative reviews for columbia on line after purchasing the shoes & the awful responses from columbia customer service leads me to believe the negative reviews are all 100% accurate. Wish i had read them before buying from this company, hopefully this review might stop someone else making a mistake & buying from Columbia sportswear on line? Tip for consumers:Be very aware when buying from Columbia sportsware Products used:Boots Service Value Shipping Returns Quality Date of experience: February 4, 2024I returned a 187.00 coat to Columbia. They can see where UPS (their recommended carrier) now has possession of the package but is not forwarding it but will not help me or issue a refund. They are telling me it is my responsibility to research. I have talked to 3 levels of supervision with no remedy. DO NOT order directly from Columbia. Use a second party like Amazon who offers customer support and has a reliable return policy. I am out 187.00 and will never order from Columbia again. Tip for consumers:- Products used:Coat Service Returns Date of experience: January 12, 2024I'm only giving one star because I have to, zero stars from me! I ordered a jacket on 1/15. It didn't actually ship until 1/26. Then, the bullcrap shipping company they use (OnTrac) says my package will be here on 1/30, no show. Then 1/31, no show. Then 1/1, no show. Then 2/1, no show. Then no movement at all until 2/6. I contacted Columbia to tell them to just give me a refund at this point. They proceeded to tell me they'll need to open an investigation with the shipping company which takes 14 business days. THEN get this, the shipping company claims they delivered my package on 2/6 "with proof" but Columbia refuses to show me the proof or give me a refund or replacement for a package I never received. Horrible, horrible customer service! I had to dispute the over $100 charge with my bank. DO NOT BUY FROM THEIR WEBSITE! Date of experience: February 8, 2024Holding my money hostage for a return that they received weeks ago. And every time I call they say they'll email me back and they never do. And everytime I ask to escalate they ask me to email, which guess what, they never come back to. Service Value Shipping Returns Quality Date of experience: January 16, 2024These clowns scammed me 90$! They re used an old tracking number from 2022. When it was marked as "shipped" it was marked as delivered 5 minutes after! Purolator says they shouldn't have used an old tracking number and that there's no scheduled pick up for this package! I'll be contacting a lawyer. Service Value Shipping Returns Quality Date of experience: January 16, 2024I placed an expedited order 2-3 days over the weekend on Saturday. It's been 4 days now and hasn't shipped yet. I needed it for a trip the following weekend. I'm highly dissatisfied. I don't understand why the order can't be canceled since it hadn't shipped yet. Ludicrous policy they have. Date of experience: January 18, 2024Bought boots Black Friday weekend. They are absolutely comfortable and stylish, but already ripping. Barely lasting a month, and they still were not cheap. I've owned numerous Columbia products, with all success, and this is my first pair of shoes. Very upset I won't even be able to wear them in rain or snow. Makes me rethink Columbia purchases going forward. Products used:Shoes Service Value Quality Date of experience: January 4, 2024Says was delivered according to USPS didn't even have my apartment number. Says was left at door. I don't live in a highly traffic area. Pretty much only neighbors come through the are it's kind of at a dead end... Well bought myself some boots for Wisconsin winter for my birthday because figured I'd have something... Nope they told me to pound sand and I can take it up with USPS... I'll likely be having to get my money back via credit card company. Tip for consumers:Pray your package doesn't go missing... Products used:Winter boots they never showed up Service Value Shipping Returns Quality Date of experience: December 6, 2021I ordered products over 2 weeks ago and they have yet to be shipped. Customer service offered to start an internal investigation which could take another 2.5 weeks to resolve or I can order the product a second time (on my dime) to maybe get here faster. There was no option on their end to just reship the package. Service Shipping Date of experience: December 14, 2023First-time customer, products defective right out of the bag, lacking quality control, unhelpful, arrogant, inflexible and condescending customer service, want me to run around town fixing their quality control problems at my time and expense. NEVER, NEVER, EVER AGAIN. The worst buying experience I ever had with any online company. The same issue would have taken 2 minutes with amazon.com to solve, at Columbia 45 minutes in the chat (incl. Helpless supervisor) with no result whatsoever. Leaving reviews and warning friends wherever I can about this disastrous company. Buy somewhere else. It's cheaper, possibly not broken right out of the box, and the customer service can only be better than here. Tip for consumers:AVOID, AVOID, AVOID. They don't care about their customers, they are just arrogant, condescending and unhelpful. Oh, and they send you broken merchandise right out of the bag and then make it your job to run after your money. Good luck. Products used:Returning everything. Service Value Shipping Returns Quality Date of experience: November 26, 2022An excellent outdoor experience with this company`s clothing and footwear! I own three coats and two pairs of boots from them, for different type of weather, and can say they are gorgeous. You really dont bother about whats happening outside - these clothes will serve you good. The only thing that can be considered as a drawback - their prices, quite high. Date of experience: April 1, 2017Last year I purchased a raincoat and hiking boots from this site. The service is good, everything arrived without any delay. The clothes are of high quality. It survived last year road trip through the mountains. I think it is still good for another one trip :)) But I do need some new shirts and I have noticed a few fancy items already:) I agree that the price sometimes too high, but I think it worth that Date of experience: September 20, 2018I ordered a jacket as a Christmas gift, it was too small so I returned it and bought a size larger. They returned the original jacket back to me saying the label was off or worn, but it wasn't. I sent them pictures showing the label is still on the jacket. Oscar from the support team was very helpful in helping me return the item for a second time. Good work Oscar! Products used:jackets and vest Service Value Shipping Returns Quality Date of experience: January 20, 2022I had a Columbia windbreaker, perhaps 8 years old, that was in excellent condition, except that the zipper broke. I returned it to Columbia for repair and they sent me a generous credit that allowed me to order a beautiful replacement that I am thoroughly enjoying. Thank you Columbia! Products used:Jacket Service Value Shipping Returns Quality Date of experience: August 18, 2023