I waited several hours only to have the delivery person dump my groceries in front of my door without even ringing the bell. And to add insult to injury, a whole bag of groceries was missing. Finding the number ti complain is like looking for a needle in a haystack. And then the only solution is a refund. So much for convenience. Anthony - worst delivery in NW DC. I'll be using something different next time. Date of experience: August 29, 2022My husband, myself and daughter are sick. We ordered 3 times and we're no shows. They lied on us and used a number I changed personally 4 years ago. They've used the right number in the past. I have never wanted people fired before now! No compensation was offered as well. Shame on them! Products used:I ended up getting neighbors to pick up my groceries at the store. I didn't want to take a chance on the 4th time!!! Service Date of experience: February 27, 2024The last time I use this company (10/22/2022), they were not only late they missed delivered my groceries, only to received them 4 hrs. Later from a neighbor, I had to throw all the meats out for safety precaution. The produce appears like the ones they would throw away, and they charge for things that weren't deliver. You're better off going on your own and taking an uber or Lyft to get your groceries home. Tip for consumers:Do not use this service, you are better off with someone else or going personally yourself and taking an uber or lyft back home with your groceries. Products used:cans and boxed goods Service Value Shipping Returns Quality Date of experience: October 28, 2022Peapod not only charged me for items that they never delivered and when I told the driver items are missing he shrugged and took off. To top it off the dairy items are all smashed and the cake I ordered was not sent but a totally different smashed caked was in its place. But even worse is they took It upon themselves to charge my card a 20.00 tip... Twice! Customer service hung up on me 3 times after I started to explain what happened and when finally the 4th person said I was owed 58.15 and my card would be credited, I asked for his name and a confirmation number and he said you will Be emailed and of course... I never was! Pathetic! Date of experience: December 22, 2020I ordered groceries online for delivery on 12/3 and a hold was placed on my credit card for the total. I was subsequently charged on 12/6 for the order. However, the hold was never released. This caused serious issues as I needed those funds for other authorizations. I constantly emailed and called the folks at Peapod to try to resolve the issue. I even went to the Store Manager. On 12/10 I was told I would get a call back from someone in billing within 48 hours. After 48 hours and no callback I called again each day with no success. It has been over 10 days and my credit card hold is still not released. This is unacceptable. Tip for consumers:Never use unless you are okay with double charges until hold is released on your card which can be several weeks Products used:Online Delivery Service Date of experience: December 15, 2021The search bar rarely works so it's hard to find products you need. The search bar for coupons never works so you spend a lot of time going through the list of coupons to find relevant ones. They cancel items often. Just don't make it available to put in my cart if you don't have it. That simple. I've given up trying peapod because it's so time consuming due to its terrible website. Service Quality Date of experience: April 10, 2021I I'm so sick of Giant Food just changing my order to suit them. My latest order delivered today, they updated my order and said I did not order the butter or the milk. The whole reason I placed the order was because the butter was on sale. I'm 63 and not senile. Retired at 59 comfortably. I must have been doing something right. And my milk? Where's the milk? Was there a big run on milk and butter? I know what I ordered, but they removed it on my order status. Why my order was $75.11, to $61? When I called them, they said they do not see those items that I ordered. I know what I ordered. I need to just stop using the giant delivery system and go instacart. This is not the first time giant has done this. I still have my paper check cashing card from 50 years ago. Ridiculous how giant picks and chooses what you're going to order. Products used:There was nothing wrong with the service person that delivered my groceries. He was on time and nice. I'm just sick of giant picking and choosing what I'm going to order. They didn't make my money, so what right do they have to pick and choose how I'm going to spend it Service Date of experience: May 19, 2022After waiting for 4 days for order to be delivered, they did not deliver my groceries because I did not answer the door.the website says contactless delivery for covid. The fees are higher than any other service out there. Half my groceries were out of stock and I was charged for them anyway. On top of the high delivery fees these people want a tip on top of that. If you don't tip they circle "tip not included " on the receipt in red. I will never use them again since I discovered instacart, which is far superior. Date of experience: December 15, 2020They constantly "forget" to deliver groceries, deliver to the wrong address. They have terrible customer service. Everyone on the phone states they cannot "do that" for any questions. No one seems to take responsibility for their actions. Terrible customer service Terrible delivery service. I would NOT USE THEM! Products used:none Service Value Shipping Returns Quality Date of experience: November 4, 2023Waited twelve days for a delivery but received less than half of what I ordered, even though each item was in stock and I had enabled Substitutions. Unfortunately I needed the missing items to make meals with the few that actually arrived. Also, basic staples like milk, butter and frozen vegetables were not sent. But when I physically went to the store they had plenty of milk, butter and other stuff they omitted! I suspect that the order pickers simply avoid heavy items like Dairy and Frozen. Still, I gave a good tip because I heard some people were entering large tips for preferential treatment and then taking the tip away. You simply cannot count on Peapod; you wind up going to the store to buy everything they decided not to send. Date of experience: April 23, 2020Over $100 of missing items that we were charged for on the delivery followed by 90 minutes on hold to get most of them refunded (I missed 4 items costing about $12. Life is too short to call back. The guy delivered them in plastic bags. I can tell from the order that they were in 2 or 3 bags that he either delivered to someone else or were left in his truck. Unlike Instacart, there was no way to call the delivery guy to get the truck to return when we discovered it 5 min. After he left. SOLUTION IS EASY! Pack them in paper bags, put the last 2 or 3 digits of the order on each bag as he checks out, and avoid a very unhappy customer like me. Hope whoever got our Easter rack of Lamb enjoys it (and that they are needy). We'll be eating hamburgers. (Items we were charged for but not received are highlighted in turquoise. Date of experience: April 11, 2020Received some expired items from peapod and customer service ignored me, to get a refund I had to dispute the charge with my credit card company and my visa gave it back to me. Then peapod emails me about the chargeback and how i need to respond to them to settle up. I reply explaining what happened. They ignore me and a few weeks later send the same email to me. Again I reply and explain. They ignore me and again a week later send the same email to which I reply and they again ignore me. They deactivated my account when they sent the first email insinuating i can't use peapod anymore unless i pay for the expired items they sent me. No thanks. No desire to use them again. Their customer service is trash. Who sends expired food and expects people to not request a refund for it? Service Value Shipping Returns Quality Date of experience: September 14, 2023Drivers are rude and always late. The produce comes rotten or if not, it goes bad 2-3 days later. You can never get through to customer service, the wait time is 20 minutes or more. There are so many food delivery sites these days, don't waste your money on Peapod. I was a loyal customer for years but unfortunately, they are out of chances. Date of experience: January 2, 2020Since PP's Website is a nightmare to navigate for a tech savvy person like I am, I cant imagine how awful it wd.be for a senior starting out. I haven't used it in 1--2 years but am a bit desperate and had hoped for better results. Three hours later with only $115 in my cart, $15 fees, charges, taxes... I gave up. Lost a full afternoon with nothing to show for it. I needed $12 more for gas points, having been robbed of 200 points forced to STAY HOME for 3+ months, I am on zero in tank. Gas prices have soared again. No gas no food no pet food and I must start all over again bc PP cant manage a website, nor anything close to customer care if you are not considered essential. Date of experience: June 14, 2020If you enjoy wasting your time cultivating an online order, only to see cart pricing surge for no apparent reason, Peapod may be what you are looking for... I recently spent 35 minutes putting together an order for pick up. One of the items, diced onions and celery was part of a meal deal promo... was advised store was out with no substitute. Upon hitting ok button, order refreshed, price jumped nearly 20 dollars... was not able to ascertain why pricing jumped... was unable to add bonus card in at the checkout stage... eventually i just went to the store to do my shopping... lo and behold, there was approx 15 tubs of the celery and onions... not ready for prime time... never again! Date of experience: February 17, 2020Not happy. Nothing in my order showed out of stock. They did there own substitutes that we can't eat so now we have wasted money we can't afford. No slip to tell me what I actually received vs what was delivered. Very disappointed. Date of experience: April 11, 2020So I am at home sick with Covid, and since they forgot my ginger ale actually suggested that I come to the store to get it. I ordered it this morning and now they are delivering it late tomorrow. NEVER AGAIN Tip for consumers:Don’t bother using this service. When they make an error they just brush you off Products used:Food Service Value Shipping Quality Date of experience: December 3, 2022Peapod is a horrible service. Although it is convenient picking up your groceries and not having the shop, the way they packed the groceries cost more of your own time then just going grocery shopping on your own. I can't tell you how many times I've picked up my grocery and had chicken juice leaking all over the bags and all over my car and all over my house. One time my kids even got into it which even worse. Bottles and products are always broken and defective. These people clearly do not know what they're doing and need to seriously shape up. It's unfortunate since it is such a good service but poorly implemented. I highly recommend people to stay away from this, or you will probably waste more time than it save you. Date of experience: January 30, 2016StopandShop is only slightly better than PeaPod, but they still suck. They never bring a receipt, unless you ask multiple times, and items are always missing. I've concluded that this is a scam. After I asked multiple times for a receipt, I got a partial refund, but was still missing several key ingredients in my recipe. They bring it in those outlawed plastic bags and who knows how it was handled. I found 10 bags wrapped together, 2 items to a bag. Why not just do a Whole Foods pickup or order from FreshDirect, which is excellent. Date of experience: November 4, 2020Horrible in every aspect. ZERO notice in a 7 hour delivery window of delivery, groceries were left outside in hot sun possibly for hours. They are supposed to alert & ring door bell / knock, yet they did zero. Ice cream was liquid, and was as warm as the milk. Customer service is horrible, IF you get thru. 1 hour 10 minutes waiting on phone just to get a woman who said, "sorry" in two seconds and later hung up. Did I mention every aspect was HORRIBLE? Date of experience: April 18, 2020Imagine staying up until 6 am trying to secure a slot, getting that slot only to have the website cancel your order that same day. Then imagine you do it again, finally get a slot, waited for 2 weeks only to have them deliver 2 out of the 13 items you ordered. Thanks, now I have tubs of butter and literally nothing else to feed my family. Not to mention my rescue animals now have none of the necessary greens they need in their diet. Peapod is garbage. Date of experience: April 11, 2020I tried using PEAPOd for first time ever. Do my order submit it and everything is fine. Then hour before they are to start they cancel order. Customer service is rude and of no help. They state there have been multiple accounts under my name with past due balances. I respond with I am not the o my person with that name. They state they won't help me. So I turn have file a co plaint with attorney general office and better business bureau. Date of experience: July 7, 2020I used to love Peapod--who doesn't want groceries delivered their door? But they have some problems. Firstly they don't operate everywhere so when I'm visiting my family I can't use them. Secondly, I've found the produce and vegetables to be not that fresh compared to a farmers market or even a Whole Foods. So I only really use them for non perishable groceries. But then I realized I could get a lot of that stuff from Amazon with Amazon Prime and that ended up being cheaper oftentimes. So Peapod is OK but it really needs to get better. Date of experience: May 4, 2013This is very sad because Peapod used to be the best delivery service in my area. Slowly customer support became nonexistent and their policies are suspect and what I mean is that when an item is on sale they do not deliver saying it is out of stock even though it is still on their website as in stock. I think they want to substitute with a cheaper item but I don't allow substitutions. You can never reach them by phone and they do not reply to emails. The drivers are nice thus the two stars UPDATED 2/28/2022 Everything is back to normal and things have changed dramatically for the better so all is well that ends well. Service Value Shipping Quality Date of experience: February 7, 2020I understand that they are extremely busy during this Corona pandemic, however, they did not deliver $67 worth of groceries that I still got charged for. I just called them (AGAIN) and there was an outgoing message saying that the hold time is exceeding 1 hour, which I completely understand. I was willing to wait for an hour or more, however, their system cut me off and the phone call was disconnected. I was debating on giving them 2 stars, however, my Italian guilt got the best of me. We have been using Peapod for years now, but I think our relationship has come to an end. Date of experience: March 30, 2020