I was so excited to find my size in a certain Donald Pliner loafer. Ordered, paid for, waited and waited. Bottom line - never got the shoes. No offer to track why or send another pair. I did get a credit abt. 5 days later. But I'm Still looking for those shoes. No Photo cause No Shoes. Products used:Never received the shoes nor any attempt by 6 p.m. to explain why. I did finally get a credit . Service Shipping Date of experience: September 14, 2024I bought a pair of Vince Camuto boots and the zipper was defective as it didn't last 3 uses before popping off. I received conflicting information from customer service when I reached out asking for a refund. Tip for consumers:Stay away. Try to buy from some other website Products used:Shoes Service Value Shipping Returns Quality Date of experience: March 2, 2023I was charged more than what the item said. Very WRONG. NOT Happy at all. What I purchased was 51.35,why do I have a 53.35 bill? So glad I didn't buy more,you probably would have taken more money out,I sent an email immediately,no response,first spoke to your employee who was no help. This is my first time. TERRIBLE Experience. Value Date of experience: May 16, 2023I used them in the past and remember I had good experience. Other reviews saying they went downhill are right! I bought sandals for $70 and I had to pay $13 to return because they didn't fit (reviews said they ran half a size big which I found to not be true). Not worth the hassle or discounts. You can find the same products at the same prices elsewhere with better customer service and better return policies. Kind of mad at myself I didn't originally buy the sandals from Amazon which was selling them for the same price. Last time I am buying anything from 6pm. Stay away! Date of experience: May 19, 2023I've made several orders from 6pm and it's great unless you need to return something. I just returned some shoes that cost $20 to ship back. You have to be pretty confident that you won't return or the discounts aren't worth it. I would reserve for known sizes and apparel that you know won't be uncomfortable (like you've tried on elsewhere). Also shipping itself was nearly $15 which is a lot when you are used to Amazon or Zappos. Tip for consumers:Be aware of shipping and return costs which reduce or negate discounts Products used:Dress, returned shoes Service Value Shipping Returns Quality Date of experience: March 3, 2023I ordered a pair of shoes on their website for about 55 bucks, when I got the shoes, they were absolutely appalling in quality; barely looked like the shoes I ordered. Cost 40$ to send them back for a net refund of 15$. Shop from literally any other site. Products used:None, returned everything Service Value Shipping Returns Quality Date of experience: June 1, 2023The opportunity to snatch some nice pair of shoes with quite an affordable price is something that I like about this online shop. Sometimes there are even luxurious brands with tasty discounts. But, anyway, the assortment seems to be meager, I don't know why. I don't remember what I was searching for, but I remember that it was very difficult to find my size, even despite the fact, I wear ordinary sizes. Date of experience: December 21, 2023Good shipping time. Ordered size large which ran a little big. But, overall I'm satisfied. Unfortunately, even though I like the men's clothes that's carried I won't be ordering anything else from them. Temu carries nice clothing also, but they always have free shipping. This company does not Date of experience: March 24, 2024It's the best marketplace for buying brand clothes and sneakers for tasty prices! There are tons of discounts and it's far easier to me to enter the website and purchase something rather than attending official stores and overpay. If there is such an opportunity to buy quality stuff without any need to spend lots of money, then why visit offline stores then? I also don't understand. Quality Date of experience: June 12, 2023If you have an issue and need to return an item, you'll pay to send it back to them, regardless of whether it's your fault. The item could be defective or the wrong thing. You'll pay. A lot. Customer service is non-responsive. Tip for consumers:Don't use this site. Shop at Amazon. Products used:Nothing Service Value Shipping Returns Quality Date of experience: January 24, 2023I bought a pair of boots for $136. They were uncomfortable and I needed to return them. I've purchased in the past from 6 pm and I remembered return shipping was deducted from my refund and it was reasonable. Anyway, I printed the return shipping label and dropped it off at the post office only to discover I had to actually pay out if pocket for the return shipping. The cheapest option was $26. I'm angry and I'll never buy from 6 pm again because I'd rather pay more and have free returns which most companies now offer anyway. Buh bye, I hope you go out of business! Tip for consumers:Don’t. Service Value Shipping Returns Quality Date of experience: February 3, 2023While the amount of time allowed for a return is fine, the cost of shipping the returns, especially shoes can be very high. I boxed up my returns (2 pairs of jeans and two pairs of shoes) and my husband mailed them from the post office. 6 pm does not offer a return shipping option you can purchase from them. The cost to ship my returns was close to $60. I never imagined it would cost that much or would have tried to find a better deal. If you know you will keep your purchases then buying from 6 pm is fine, or if you are savvier than I am at finding cheaper return options, you'd probably be fine, but be aware it can be insanely expensive to return items especially shoes. Service Value Shipping Returns Quality Date of experience: September 2, 2023Don't bother shopping here if you are not in the USA. I'm in Australia and I had bought from them several years ago without a problem, but this time my wife and I both had our orders rejected due to their "Fraud Checking" system which apparently marks all international cards as possible fraud. Products used:They didn't ship my order Service Value Shipping Date of experience: June 19, 2023I love shopping here because I can get brands at affordable prices and quick shipping especially if you're an amazon prime member because it seems that are affiliates. I ordered a juicy couture bag and it exceeded my expectations! It was a steal of a deal I tell you. I watched this bag until it went on sale and I'm happy I did. It's TRUE to colour and size. Tip for consumers:Items sometimes go on discount so you can place the item in your cart and watch it to see if the price will reduce any further, check especially at nights. Keep in mind that it may also get sold out so you have to check for stock updates as well. Once you see a reduced price it's best to grab it at that time because by morning it may either be sold out or back to its original price. Products used:Bag Service Value Shipping Quality Date of experience: September 23, 2022I ordered a few items, within the next few days I canceled so I never received the items... the order came up to $400 so a significant chunk of change. Waited 2 weeks, didn't get the money back. Called customer care they said I needed to wait a while month, so I did. Called customer care they said they didn't charge me, I told them repeatedly that I didn't receive the money and they treated me like I was lying and of course they were in the Philippines so there was also a communication issue, language barriers. They referred me to my bank, luckily I have a great credit union, they disputed it with the company spreading them that I did not get my money back. Huge pain. I've spent thousands with 6pm over the past 15 years and it's sad that they've turned into such a shady company that lost its local customer care team. They used to be awesome! We'll never shop there again! Date of experience: February 18, 2023Please don't trust 6pm with your Christmas gifts! They take weeks to get your money back and you have to try and reorder again, paying twice for one item that will not arrive on time! Rude customer service Tip for consumers:Avoid this site!!!! Products used:I was stuck with nothing useable and wasted my money Service Value Shipping Returns Quality Date of experience: November 14, 2021I've become a fan of 6pm for shoe shopping in particular. I've found that they have one of the wider selections of any website, both in terms of style and (very importantly!) sizes, and their prices are frequently among the best for any given style. That alone would keep me coming back, but they've also always been very prompt when it comes to shipping, which I appreciate. Products used:I have purchased multiple pairs of shoes from 6pm and have never needed to return anything. Service Value Shipping Quality Date of experience: August 10, 2022So the reviews for this site seemed sketchy but I received an amazing pair of DC shoes for the cheapest price on the internet! I'm glad I tried out 6pm.com and I will shop here again! I can't find these shoes anywhere else for such a good price! I can't wait to wear them to school! I added the blue shoelaces myself. They originally came with black ones (: Tip for consumers:It's a good idea to be familiar with the brand you are buying and what size you need. I've previously had this type of DC shoes and knew what size I was. Date of experience: February 20, 2017I purchased a pair of shoes. It was on processing for 2 months. So I called customer service. They were all in Jamaica. They tried to cancel without saying sorry. I wanted to talk to a supervisor in USA. But they said no more in America even though it is based on America. I paid it on $92 on sale. But after waiting 2 months I should buy $195 on regular price! Bit they ignored compensation. Supervisor is in Jamaica. So they don't try to fix problems and don't care customers' inconvenience. Just made an irresponsible statement with excuse. 6pm may disappear soon Tip for consumers:I recommend to purchase on other website of it is same price. Shipping is very slow. Even unshipped, the customer service team make an excuse, out of stock. I received order confirmation by email. But they still say the reason of unshipping is out of stock.. almost talking woth a robot Products used:Shoes Service Value Shipping Returns Quality Date of experience: August 15, 2022Although 6pm is owned by Zappos, which has outstanding customer service and a free return policy, 6pm requires you to pay for return shipping. Essentially, I just paid $17 to try on a pair of boots. I won't be doing that again - ever. I'm sticking to Zappos from now on. :( Date of experience: September 30, 2021I had a very bad experience for the first time. I didn't receive my jacket and a bag for my Mom's birthday! I was expecting the parcel in 5 business days as the website says. So I never received it until now. Customer support confirmed that they did not deliver the package to ME and refused to return my money back. I think I would never recommend this site to anyone. Service Value Shipping Returns Quality Date of experience: November 1, 2021I generally don't fill these out but I've had a wonderful experience with this company. I was sent merchandise that was slightly defective (difficult to tell until you put them on as they were vibram 5 fingers) and I got an almost immediate response from customer service. They resolved the issue right away and credited me for the item. It's tough because they do not offer exchanges, as many have mentioned, but the customer service I've experienced is far superior to most online companies. As others have said, be sure of what you're getting, and you can find some great deals! Date of experience: February 6, 2014Huge selection, amazing prices, quick delivery of orders. Unfortunately, the Uggs I ordered at a reasonable price, and then quickly received, ended up fitting weirdly (fur-lined in the front half, heel area NOT fur-lined, which made my heel slide up and down in the boot with every single step. Painful.) I knew I had to return them, and really hated having to pay return postage, but figured out it's better to lost out on $12 postage than the $100 for un-wearable boots. The point here is that if the returns were free, like virtually every other high volume shoe website, I'd simply have ordered another pair of boots, and would definitely be a regular return customer to 6pm. But this setup just isn't going to work for me, so bye-bye 6pm. Date of experience: December 4, 2017I like them. Return process is easy, prices and selection are good. Ordered four pairs of shoes, only kept one (my feet must've grown a half size)! What the heck?! All in all, I'll order from them again. Date of experience: June 26, 2017I have received my order CK flat on time however the shoes look like they have been used! It has a lot of scratches and the leather looks like its been pulled off and the bottom of the shoes are very dirty! I live in Saudi Arabia and i have decided to buy from 6pm website based on the rate in sitejabber! I am disappointed with this product and as I live abroad it's difficult for me to return it Date of experience: March 15, 2022