Be warned stay far away your going to get hell from this Brand! Appauling incompetent Online staff. BACK TO NIKE! The Rock? Please put your name on a trusted brand based on service delivery. Tip for consumers:Your service received online wow. Products used:None Date of experience: July 10, 2024I recently purchased a pair of shoes from the Under Armour outlet store in Portsmouth. When I got home and checked online, I found the same shoes available at half the price in other stores in London. I called the Portsmouth store, and they advised me that I could get a refund at other outlet stores in London. However, my intention was not to get a refund but to request a price match. I feel deceived for assuming that an outlet store would offer reasonable prices. I visited the O2 store to request a price match and explain my situation. Unfortunately, I encountered the worst customer service. The manager was extremely unfriendly and kept insisting that she couldn't process a refund without the original shoe box. Despite my efforts to explain that I wasn't seeking a refund but a price match, they refused to address my request simply because I didn't have the box. My main concern was having the price match considered, not getting a refund. I'm very disappointed with the service. For such a reputable brand, losing a customer over a simple box is unacceptable. I won't be purchasing from Under Armour again due to this poor experience. Service Value Shipping Returns Quality Date of experience: July 6, 2024I got some running shoes and tried to wear them several times. The design is absolutely cruel, sadistic, each time the back of the shoes actually cut my skin, cut!, not just injured! In less than 30 minutes. Products used:running shoes Value Quality Date of experience: July 26, 2023This company has said so many orders have been dispatched that then never turn up. It's then near impossible to get a refund. Customer service is terrible they are massaging their end of years figures. Service Value Shipping Returns Quality Date of experience: February 9, 2024They have great apparel for all sorts of physical activities predominantly. Although sometimes I like to wear it when I go out with my friends. It's good to feel comfortable, plus the brand is highly respectable and famous. Date of experience: January 4, 2024When I downloaded the application and placed the order, I found this account in the history of the women with a huge amount of orders, some of which were shipped but not to my address, which means that your account is hacked and anyone can place an order and use your bank information. All this photo from my account with different places not related to me Service Shipping Returns Date of experience: February 11, 2024The top is fine, however the returns system for Under Armour UK is not up to scratch. I wanted to return the top as it wasn't quite the right fit. There is only one option for courier return FedEx. The FedEx page to see return retailers was down for over a day and then intermittently worked. I finally had a list of retailers, the first said they don't take returns. The second said the return label did not register so they couldn't take the parcel. I contacted Under Armour for an alternative return method as I live in the countryside and cannot keep driving 5 miles to check each return retailer. They said there was no alternative and just gave me the list of retailers to return to for FedEx. This is not good enough, I'm stuck with an item I don't want. You need to offer more courier return options. Tip for consumers:If you want to return be prepared for a hassle Products used:Women's UA Unstoppable Fleece Full-Zip Service Value Shipping Returns Quality Date of experience: April 20, 2024I returned two items on order US-*******. Received back by under armour on January 26 2024. I still have not received my refund. I have contacted them repeatedly and keep being told about the backlogs for returns. Products used:None Service Value Shipping Returns Quality Date of experience: February 23, 2024I have 2 orders with many different items. Had to returned some of them, accordingly. Was credited back the next day. Great, right. Almost a week later, I got charged for an item that they claimed to have not received. In good faith, I have sent all that the items that was to be returned. I did not keep this one item, that cost $19.XX. Now I am returning all the goods I have in my possession for money back, and dispute this with the credit card co. Tip for consumers:Sadly, any handler of the return items can be take your item and claim that it is not in the box since there were several items that were returned. I asked for a package list before mailing, and we just went through this over the phone with a customer support. No paper listing of the returned items. As customer, you are at their mercy and now they can just claim that they did not receive an item and automatically charge your credit card. Products used:Some shirts, shorts & hats Service Value Shipping Returns Quality Date of experience: December 11, 2023We bought a pair of under armor shoes, nine months ago, and they are unwearable at this time because they have fallen apart. Part of the soul has come off, and the sides have worn through the material in several places. They were only worn to stand in, not even to exercise in. Terrible quality. When I tried to contact under armor, I was unable to send my feedback. Products used:Shoes Service Value Quality Date of experience: July 30, 2023I purchased 2 sweatshirts online and when received, they didn't fit. I returned both sweatshirts using the return label provided by UA. It has been 1 month since UA received my return and I haven't received a refund. I have called Customer Service multiple times and spoke with Adam and Dave, I am told it could take 2 months to get my refund because the warehouse is running behind. How is that my problem? Maybe they should hire more people or better yet, process my refund since you have had the items I returned for a month now. Order#US******* Products used:2 sweatshirts Service Value Shipping Returns Quality Date of experience: February 1, 2024Under Armour used to offer hoodies and sweats the were nice looking and well made of a substantial material. That is no longer the case. The hoodies I bought this year are poorly made with ugly exposed zippers and thin, cheap quality fabric. Don't buy them thinking they will keep you warm, because they're about as lightweight as a t-shirt. The same criticism can be applied to their sweatpants, which are huge size-wise and "styled" to be make anyone look unattractive. Cheaply made and flimsy now defines Under Armour products. Too bad. Tip for consumers:The sizing is huge — way too big, especially on the sweatpants. Products used:None. Value Quality Date of experience: October 24, 2023I ordered a pair of slides online. I ordered the wrong size. They give you a 1 hr window to cancel. If not you have to go forward with an order that takes a week to arrive. Send it back. Wait for a refund then order the size you want. I called with in 12hrs. The rep noted that it had not been shipped yet. Said sorry. It's our policy. It's called "customer service " not Under Armour communism. Products used:Slides Service Value Shipping Returns Quality Date of experience: August 14, 2023I ordered online cancled about a minute later. Recieved an email saying it was canceled and i would not be billed. Well of course i was billed and they only wanted to refund me a giftcard when i paid with a credit card. Called customer service and they were acting really shady. I felt like it was all a scam. Now im waiting to see if they will refund me or not. I also had to file a claim with my bank. Service Date of experience: November 14, 2023I really liked their shorts and they fit really nice, but after 1 month (bought 3 pairs $49.99) they came apart between legs. Never exercised in them, only wore on short outings Bought online directly from Under Armour. Tip for consumers:Would not recommend Under Armour Products used:Shorts Service Value Shipping Quality Date of experience: January 14, 2023Twice now This fine company took an extra $1.00 along with my orders. I asked them to credit and they deny they took it. Me having to send them a photo to prove it I experienced this before, same scenario. We didn't. Show the charge and after weeks they have not credited. If you ordered from them lately, last two quarters they did it to me. My dollars added up to hours holding and no resolution. The only way you will get the dollar back is to prove it after they post to your account. How many orders did they receive and keep the dollar in the last year? 1 million dollars? More?... nice money for nothing. They should be criminally investigated. Date of experience: January 22, 2022Bought 2 project rock under armour tops coming to £100.60, I returned the items after being wrong size with tags etc. days went by and I received £46 refund from borderfree. Under armour have refused to refund me the rest of my purchase. The items came to £60 and it was £40.60 shipping from US. I've purchased hundreds if not thousands from under armour and I will not be buying a single thing again. Although, US UA say free returns shipping but didn't state how much would be deducted from the purchase! This would lead to me the buyer to expect a full refund of £100.60 back as they didn't state fees. Stay away! Tip for consumers:Don’t buy from under armour online as they’ll give stupidly low partial refunds! Products used:Project rock under armour vests. Lost money big time! Date of experience: March 11, 2022Left a 3/5 star review of socks that I had ordered based on 5/5 for fit and comfort but 1/5 for value, since three pair cost over $40. A short review. No trashing just honesty. UA refused the review, No corporate integrity, apparently. Tip for consumers:Over-priced company without integrity for product reviews. Products used:running socks Service Value Shipping Quality Date of experience: June 23, 2022I ordered 2 items as Christmas gifts, received one. Apparently they cancelled the other item without notifying me, stating it was now out of stock. I didn't find out until the other item was received 6 days before Christmas. Contacted customer service and was told they don't always remember to email cancellation notices. Terrible customer service. Don't make online purchases if you want to be guaranteed to actually receive the item. Not worth the trouble or time. Tip for consumers:Order is not guaranteed. They can cancel order without notice to you. Products used:Clothing- pullover and shorts Service Value Shipping Quality Date of experience: December 19, 2022I bought some really cute under Armor shoes very comfortable. I have bone on bone knees and back problems it's important I find shoes that support me. I found these and I rate them a 7/10 my complaint is the symbol faded a month after wearing them. So now they look like a knock off brand. Service Value Quality Date of experience: March 12, 2022I've contacted their Live Chat help once a week for the last month, wondering when I will actually be refunded for a return that was delivered back to their warehouse a month ago. Every time I contact someone, they tell me it will be processed in a couple business days. I'm still counting the weeks Tip for consumers:They have basically robbed me at this point. Service Returns Date of experience: July 26, 2017Total rip-off nothing shown qualifies for this sale! Tried to order two golf shirts both saying clearly 50 off but no they are not. Would never order from here! Service Value Date of experience: November 13, 2023You can place your order hours before their cutoff time, but your shipment will be delayed by 24-48 hours for no reason. It's better to buy UA products on Amazon than from the actual manufacturer... And that's sad to say! Ultimately, don't waste your money paying for overnight shipment because it is very rare that they actually ship items correctly. Date of experience: June 8, 2018I ordered sweaters and joggers from here. All were great quality. All were true to size.The only issue was getting them at different times. Some were gifts and the last 2 deliveries almost didn't make it in time. They were about a week and a half later than my other clothes. Date of experience: April 9, 2018Izale is the best manager in the under Armour outlet mall branch. He is very professional and has the best customer service skills. He helped me with my issues and resolved it. I am very amazed with his talent. Keep up the great work sir. Thanks for everything. Service Value Returns Quality Date of experience: July 23, 2023