Bought clothes that came wrong (the website never stated they were girls polo ts and sent frilly polo ts that were clearly for girls. I called before returning as postage was so expansive and they assured they'll refund me for postage too. ALL LIES. They've completely ignored me on all my emails and calls for the refund. Products used:Nothing Service Value Shipping Returns Quality Date of experience: October 23, 2024NextDirect pretend returns never arrived and will refuse to refund. Repeated emails gets a scripted response around in circles and no refund! I repeatedly sent screenshots of Australia post customer service emails stating that Next Direct had received the parcel and still no acknowledgement of that just repeated requests for the same information I keep sending! SCAMMERS! Tip for consumers:They deliberately pretend they don’t understand the request and deliberately ask for the same info over and over again to wear you down in the hope you’ll give up and stop asking for a refund. Products used:Dress Service Value Shipping Returns Quality Date of experience: June 11, 2024Do not purchase anything from this store. Big scam. Wish I had read the reviews prior to purchase. Package "lost" by courier, but if I repurchase it they will give 15% discount. Seriously?! Surely you offer a full refund or get the parcel redelivered asap at their cost. What a scam! Service Shipping Returns Date of experience: November 6, 2021An easy over 700kr purchase online could not get more wrong. I just got my parcel within 4 days by DHL since the purchase and to my surprise the dress was visibly after some hard washing, dirty at the bottom and with some hair on it! Not cool! I sent it back right away and I wish for a quick money return. Products used:Got a Dress, but immediate return Service Value Shipping Returns Quality Date of experience: September 10, 2022I have ordered multiple times from Next direct and in general like the clothes. Unfortunately, the web interface is really poorly maintained as 2-3 times so far the website doesn't provide me with any credit card options, which after having spent time to search for items and collect them in a shopping bag is really disappointing, and I regretfully have to abandon the service. I recommend Next to hire a better quality assurance testers for their website. Service Date of experience: October 3, 2023I am disappointed from their services, they are really not professional at all, I jave a pending case with them since October to refund me an amount of $64. Still nothing credited back to my account, whenever I send them email, I only receive promises and apologies, not actual actions, it is almost 8 weeks now Products used:Clothes for all ages and occasions Service Value Shipping Returns Quality Date of experience: November 30, 2021The quality of the items is good. Unfortunately, the quality of the customer service is not. One item from my order was cancelled by Next without any notification. The rest of the order has arrived 2 weeks later after the initial delivery date. There is no refund for the missing item, the customer support team is acting like there is no problem since the package has been delivered. I've tried communicating with them both via chat and complaints, no luck so far. Never buying from them again. Tip for consumers:Do not use it, it is unreliable Service Value Shipping Returns Quality Date of experience: March 26, 2021Ordered a cushion in oct 2020 due for delivery on 16th November. Never arrived received not a single word from next. Found it all most impossible to contact them. Eventually got answer on phone awaiting refund. Send email to their customers complain dept no reply To add insults their website is still promising delivery of same item in a week What super customer service eh Date of experience: December 6, 2020I recently ordered a pair of loafers from NextDirect. The sizing of the shoes are wrong, and is at least two sizes smaller than the size 11 that I ordered. Overall, the quality is substandard, with bad finishes and cheap materials. The stitching is all skew, and the leather finish is uneven. All i all a cheap and tacky product. I will stay clear of them in future. Pure waste of time and money. Products used:None. Service Value Shipping Quality Date of experience: March 25, 2023The Egypt website was so unhelpful. I tried to place an order with an international card it did not accept it. Then i tried an Egyptian card, it also did not accept it. I read somewhere in their policies that billing and shipping addresses have to be the same. But even when i tried that it did not take it. I ended up shopping somewhere else. Service Value Date of experience: August 20, 2023I ordered shoes from them for like 150 euro. The ones that arrived were the same brand and size but different model. When I wrote about the issue they responded very quickly and I received a full refund in the next couple of days. They asked me to send the shoes back to UK and they will return the money for the shipping when I send them the bill, but when I went to the local post office they wanted around 150 euros for the return so I wrote them back and told them to send me a return label because otherwise the return will cost as much as the shoes and I really didn't want to spend that much money even though I will be refunded after time, anyways, they told me to keep the shoes. My boyfriend doesn't like them (I bought them for him) and I don't know what to do with them but I was really surprised by the customer service after reading the reviews here and that is why I wanted to share my experience with the company. Service Value Shipping Returns Quality Date of experience: June 12, 2022I tried to make a payment and was said online it did not proceed. The next day I placed another order hoping that I can get it paid and sorted. Just an hour after I placed the second successful order I was notified that the money for the first order has also been deducted from my account. After all of this, I received an email from SkyNet to say I owe them R1365 for customs clearance for the first order that I did not actually placed. Which is more than the actual clothing?! What will the customs be for the second order? Oh my god, this is getting too much! Right, then I got to chat with two customer service people stating that I want a refund ASAP. No one can help me with this! No one can cancel the order and no one can understand why I haven't received a tracking number yet for the parcel that is now registered with SkyNet. Please can someone just refund me and I will be very grateful! And never buy online from you again! Tip for consumers:Always make sure you don't have to pay custom fees! This is not included! Products used:I bought a range of shorts, t-shirts, polos, caps, sandals and trousers Service Shipping Returns Date of experience: June 11, 2021I WAS a really happy customer and bought a lot here. Couple of weeks ago I ordered many dresses for a wedding. Kept 1, returned the others... And what happens then? I get from Klarna the whole bill for ALL the items! Called en e-mailed a lot with the customer service from Next, but they say they don't have it and don't understand it. I have to wait for days when I get an answer to my complaints, en when I get an answer back, they don't come with a solution. No, they say that the package is still at a parcel point... Looks like a joke but I don't think this is funny. I have to pay €244,- for only 1 dress (88,-) I kept! When you call the customer service, they say you have to e-mail. When you e-mail, they don't understand you and you get robot-answers back. Really sad because I used to loved this webshop but how the fix this problem, or what do I say; they don't fix It! It's terrible! 1 star! Tip for consumers:No returns! You don't get your money back Products used:dress for wedding Service Value Shipping Returns Quality Date of experience: October 3, 2022I ordered a pair of shoes and ten days later still didn't get a confirmation email. When I contacted them, they gave me an inactive tracking number, and a few days after that sent me an email saying that they 'got my return'. The email also states that the money was refunded but IT WASN'T. They are liars and thieves. NEVER AGAIN Tip for consumers:KEEP AWAY Service Value Shipping Returns Quality Date of experience: August 6, 2021I ordered 4 items from Next Direct NZ and the first part of the order arrived on the 24 December 2021 and the second part of my order arrived on the 29 December. Considering I made my order and paid for my order on the 6 December 2021, I consider this slow. Of course if I had not contacted Paypal and left it in their capable hands the items may still not have arrived. I chatted 3 times to Next Direct and sent an enquiry to Sky Net and no one could be bothered to come back to me until I put Paypal on the job. Tip for consumers:The idea is a good one and often works very well, but this year there were problems so I do not think I will be using Next Direct at busy times again. Products used:clothing and houseware Service Value Shipping Quality Date of experience: December 29, 2021Bought the naughts and crosses board with its pieces in gold pretty to look at. It came with 8 pieces instead of 9. Rang them to tell them they informed me that is how it's sent and nothing is missing. As an ornament or even played as a game the board should have all the pieces not one missing. I find this odd and they weren't willing to supply an extra piece. The marble board isn't marble and no felt underneath. Date of experience: June 8, 2019They sent me wrong item and doesn't give refund. This is fraud. I sent so many email and explained but they jus keep changing the person in charge and tried to get away until I give up Tip for consumers:This company is fraud. Customer service are useless Products used:Nothing Date of experience: November 23, 2023So made a big purchase in the right sizes according to their measurements and age. But majority of clothes were far too small and short for my kids (dont have that problem with au sizes). Paid $10 delivery fees for three purchases because stock had not arrived yet. Thats $30 for delivery only. Then sent back half back because they didnt fit well and got charged about $18 for returning them. One item sent was faulty and couldnt get hold of the customer service only to realise the number was put down wrong. Chat group is only for basic inquiries and told me I will receive a call (which i did and missed in the middle of the night). Finally managed to get hold of them and was offered a tachy 20% off of the pack which didn't even cover the cost of the missing item. Then refunded me the price of the one missing item. After all that headache and extra costs not sure if I want to order again. Date of experience: October 30, 2020I had an order from nextdirect.com in december and recieved a message about custom fees which inform me about they will send me a payment link for the custom expenses. But they devided my order and send me only one payment link and made the payment. I have recieved the first part but even though I wrote them several times, they didn't send me any link for the second part of my shipment. So second part of my order has returned them back and they made my payment back. After that I wanted to order same products but the prices were doubled. When I contact with the customer service, they told me that there is a software problem and it will be solved in few days. I have just waited but the prices only get higher. I contacted them again and they offer me 15% discount after they increased almost 120%. I bought them for my nephew and they were gifts. I feel cheap to my nephew because we cant buy those brand in Turkey. It was not my fault and customer service just wasted my time. I dont suggest you to shop on that website because they dont have the responsiblity of their mistakes and that made you feel stupid. Service Value Shipping Returns Quality Date of experience: March 6, 2023Still waiting for a refund after 5 weeks. Have shopped at Next in zzuk for 20 years. I'm now in Oz and will never purchase anything from them again. Date of experience: December 8, 2020Never buy from them ever again! They literally scammed me a whole R2000 and skynet sent me an email saying I should pay R1300 for customs I aid and I never received my parcel Shipping Returns Quality Date of experience: November 30, 2022I liked buying clothes from next direct. The quality of the clothes is great and they have amazing designs. Date of experience: January 14, 2021Approximately two years ago, I discovered Next Direct. It was a God send because I am living in The Netherlands and rarely find good quality work wear in my size and price range. Since that time, I have purchased dresses, suits, shoes and accessories several times. In general, the packages were delivered within two working days by DHL, though sometimes it took longer. What was always provided without fail was tracking info for the delivery times and dates. That has changed since Next opted to use DPD for deliveries to The Netherlands. DPD does not issue its tracking numbers and does not give next business day delivery. The customer service cannot give straight answers and always blames its blunders on Next Direct. Because I have also had bad experiences with DPD on other deliveries for other companies, I have good reason to think that this deteriorated service is directly linked to DPD. There is no option to use DHL. Next has simply made a business decision and we as customers are stuck with it. From now on, expect delays with no notice. My package languished for over 8 days because I was waiting for tracking information only to learn that DPD was waiting for the street number (which is clearly in my shipping address info). But DPD never let me or Next know they were waiting for it. Instead my package sat in the DOD dépôt all that time. Date of experience: July 26, 2018I ordered some clothes for my cousin's daughter. It is accurate and exact as shown on the site. My cousin was happy with it. Date of experience: November 26, 2020I ordered a bunch of clothing for my 2 year old son, I spent around $120, felt like I got a lot for my money and the shipping was free. Good start! It took around 3 weeks to receive the parcel and I was so happy with all the items, beautiful clothing and excellent quality, and at a good price! So it's very unfortunate that I got messed around with the payment. First there were a few out of stock items when I had completed my order, there was no indication of the items being out of stock before placing the order, I was charged for these items. I then contacted customer service and they told me that the charge for the out of stock items would be credited back to my account within a few days, and it was, that was all good. But then a few days later. I ended up being charged for my order several times over, as I was rudely alerted to when my debit card declined in a store! In total I was charged around $500 for this $120 order. When I realized this of course I got straight on the phone to customer service, who were trying to be helpful but they denied being able to see these charges from their end, they sounded genuine so I believed them. I spoke to a few different customer service people about the issue, they tried to help but I believe that they really could not see these charges. I then called my bank and spoke to someone about the issue who confirmed that Nextdirect.com had infact made these charges, although they were pending. Of course there's nothing they could so. So I called Nextdirect.com customer service again and repeated what the bank man had told me. They continued to insist that they can't have made these charges, they were quite confused about it actually. But they said if it is the case where there was a mistake with being over-charged, rest assured that the funds will be credited back to my account, give it a few days. After a week, yes the funds were back in my account. So in the end it all worked out, although at the time I felt like it was a whole lot of $#*! ache to deal with for some kids clothes. I'm a actually very disappointed that I had this issue with nextdirect.com as i'm so impressed with the clothing, and affordability of it that I would really like to shop at nextdirect.com again. I haven't because i'm scared off by the chance of the payment issue recurring, online shopping shouldn't cause you a headache! But you what, I think I might give them another chance.. Service Value Shipping Quality Date of experience: September 16, 2015