I've been using Apple to travel for 22 years now and I've never had a complaint with them. To be completely honest, I had a bad experience with a square deal once, but it was the hotel not Apple themselves where the problem lie. Guess I ought to elaborate and say, the hotel was gorgeous, everything Apple promised, but no one spoke English! Other than that(which is a discount deal so I mean you get what you pay for) no problems with flights, hotels, transportation, or tours. All were amazing... and I'm a spoiled, demanding brat so, trust me that's saying something. Date of experience: January 18, 2017I using Apple vacation about 8 years, always was pleased experience, but not this time. The costumer service very bad, looks they don't care about clients at all. I got lessons from last booking vacation. Very bad. I never again will be using this company. Date of experience: August 14, 2017