BBB has no authority. They are basically another review site. You need to file complaints of this type of fraud with the groups that have teeth, such as the police, FBI for interstate transactions/fraud, Attorney General of the state the business is located. You should also register with the card company when you get the cards as an added security measure.Received two gift cards, both with a ZERO balance! Customer service sucks, this is a scam! Stay far away from Cardpool.Purchase a bad gift card that didnt work. Contacted multiple times about the issue and they blame the customer. They will say you gave the information out or your computer or phone is hacked. Buyer beware as youre giving your money away if this happens to you Tip for consumers:The small discount is not worth risking loosing your money especially if its for a large amount. Products used:Purchased a gift card but it was bad. They didnt fix it. Making you as a buyer look like a joke when you go to use it. Service Value Shipping Returns QualityThis company use to be really reliable but they have done a compete 180 turn and are now miserable to deal with. They dont reply to email or calls for weeks at a time, wont update and orders, no customer service. If they ever pay out it will be the incorrect amount and then wont reply to and contact for another month or so while you try to correct the situation. DO NOT sell your giftcard here or buy a giftcard. It will be a complete waste of time and effort.If I could rate 0... I would. A friend told me about cardpool so I was excited to buy my first two giftcards to buy items remaining on my baby registries. After 3 days of not receiving my email giftcard orders, I emailed the support team. I received a response that their risk team had decided not to honor the sale and that I'd get a refund. No reason or anything. I was appalled. So now I can't buy giftcards fRon them? It makes no sense. Gave them all my contact details and valid payment. Unbelievable. Worst service ever!6 months ago I posted a Google Play card for sale. For 6 months the status was "pending". I sent at least 3 emails to their non existent customer service group to find out what was going on but never got a response from anyone. Now I find out that they have cancelled the listing with no notice or explanation. How do I cancel my account? I don't even want them to have my information anymore.'Scam-sold cards with zero balance'. Customer service sucks, no refunds. Their 1 year guarantee just a junk. Now, I have to deal with my bank. What a waste of time. Stay far away from them.I wish I didn't have to put any stars this experience has been complete bull$#*!. I sent off my gift card & opted for a check in the middle of October due to their "kiosk" not working at multiple locations spread far & in between might I add, now it's damn near December & NO CHECK. 10 business days my a** don't use this bull$#*! if you're wanting real & quick results.I had a hard time getting set up with them the first time I bought. Their security measures were over the top so I had to talk to someone on the phone for my order to go through. But since then I have bought LOTS of gift cards and saved a lot of money. The only ones I have had trouble with were Chick fil A cards, because they would flag the card after I used it once, but cardpool refunded what I lost quickly so I had a good customer service experience. If you order a physical card, it will take a week or two to receive. If you order an electronic gift card it takes up to 24 hours but is usually a little quicker than that.This site sold me a giftcard with a $0 balance on it. When I contacted them, they sent a cropped screenshot, showing that $0 balance. They claimed I had used the card already. I went to the restaurant's site and put in my info and sent them the SAME screenshot, this time not cropped. That revealed that the card that had been sold to me weeks ago had not been used in 6 months, but somehow had a balance of $0. They never responded, but they sure did steal my money. DO NOT use this site! It is a scam! I am reporting them to the FTC and anywhere else that investigated cybercrime and fraud.I've purchased 3 different physical gift cards and have received them within a few days - one for a convenience store, one for a fast food place and one for a casual dining restaurant. They have all been of the value promised with no problem redeeming them. While the discount is not great, I'm happy to save a few dollars on places I frequent. The one I used today was coupled with a $10 off $25 newspaper restaurant coupon. $10 plus $2.50 off - half price total!. Haven't sold any gift cards but purchasing experience has been fine.I used Cardpool to buy discounted gift cards for a while with little problem. Then I noticed that deliveries of e-gift cards took longer than usual. That was followed by the company sending bad links and then their system went completely done, disabling everyone from accessing their gift card links. Ultimately what followed was them sending out fake codes. After repeated attempts to contact them by email and social media, I filed a dispute with my credit card. They replied falsely stating there was evidence that I used the card yet they failed to provide any of that evidence and also failed to sign or even name the person who answered the credit card dispute.The retailer has no information on the gift card code because it is a fake code. I eventually filed a report with the Texas Attorney General (their processing center is located in TX) and the FBI. Everyone should not waste their time with the BBB. The BBB is an intermediary--they only push papers between parties. If anyone wants enforcement and to get their money back, they need to contact law enforcement. Wire fraud is a federal crime, punishable up to 30 years in prison. There are multiple complaints with the BBB and Twitter. They have an F rating. Tip for consumers:Avoid this site. If you have already, file a complaint with the TX Attorney General, your state attorney general, and the FBI via Contact tab. Service Value Returns QualityI sold them ThnkGeek gift card and was supposed to get an amazon card back instantly. Never got one. Attempted to email many times and called the support line. Talked to a shady operator who started that this was the retail Dept. Good thing this was only 25$. I ended up spending it. If they charge me I will report it to the fraud department associated with my credit card.If there's one thing that makes me mad: taking my money and not delivering product. I'm a long time customer who's just about "had it" with this site. Very slow delivery of my cards, then broken links to pull them up. WTH? I'm beginning to wonder if this company is solvent, with service like this. SMH If I don't get resolution soon, I'll dispute the credit card charge. I'm done!The gift card you buy is probably sold to someone else as well. I had 4 occasions where i bought gift cards and the funds became zero several weeks/months later. Luckily i was able to get my money back. However, i had a 100$ dillard's gift card that i purchased oct 2019 and was not able to use it in a timely manner due to the pandemic/ shutdown that occurred. I am 30 days past their 12months guarantee period and they won't help me nor extend their guarantee period due to this unforeseen situation.Every kiosk in the area is down due to car pool maintenance It has been over eight hours... When you call the 800 number they provided each machine they say We don't know when it will be on and we suggest you go to cash into check I told him every cashing the check was closed because it was after 6 PM They had no update information for three hours that I have been tryingAm experiencing the same problem as others have listed. Sold them a gift card and have been waiting for almost a month to receive my check. Have emailed 5 times and have not received any information. Account says still in review. Seems that I will never receive my money and am disappointed and disgusted that a company can get away with non payments. My advice is to stay far away from Cardpool.This company appears to be a scam. I sent them gift cards to sell but they just took the cards and left me high-and-dry. My order #: ******* has been listed "In Review" for over a month. I have tried to contact their customer service multiple times without any response. I have sold cards on CardKangaroo and ClipKard with no problems. I don't want anyone to get ripped off like I have so I'm posting a review to let you know -- this company has zero customer service and you will most likely get ripped off of your money.I sold an Apple Store card, got an amazon card code emailed to me the next day. I was worried from other reviews that it have been a bad card, but I checked the balance immeadiately and it was valid. They WILL check your CC card balance (known as provisioning) and you should always monitor payments made online or use a masking service like Blur to protect yourself. So far no funny business and I can finally use my money againFirst, I submitted my gift card ($400.00 Apple store) and then after reading the reviews, I immediately canceled. I sent an email to the company to ask why are customers having such a bad experience. I had an immediate response advising the company was recently sold and the new owners are trying to clean up "a mess". So after a few back and forth correspondences, I decided to give them a chance, knowing this could end up in a nightmare situation. However, the complete opposite. I submitted my gift card and within 7 weeks received a check in the mail. Thanks Ryan for the great experience and we will definitely be back!Cards were provided at a small discount & shipped quickly enough; site requires entry of a second (mailed) code for authentication. Tip for consumers:Electronic cards may not deliver right away - or even within the hour (as one order took as many as four hours before being delivered); as such, plan accordingly! Service Value Shipping Returns QualityA few months ago I received about $900 in gift cards from my mom for a furniture store we dont have in my town. So I decided to sell. I sold some of the smaller ones to a store - cashier option - as they said - who only gave me half of the gift card. I understand this because of the middle man part they play. Was bummed but my issue was they didnt take the ones for higher values. Only the smaller ones. Not sure how the kiosk would do as I dont have one in my town. But wish I had tried just to see when I visited family. So after reading reviews i figured Id play my luck at selling for a amazon gift card. I sold on a Friday and based on their website it said 1 business day, or 2 in holiday season. By Tuesday I had heard or seen nothing. I emailed them 2 times. Neither emails were answered until Thursday AM. However Wednesday someone called to verify the card to make sure it wasnt a fraud card. Thursday a reply to email said they would process it and I had the gift card to amazon that night. I gave 3 stars based on the cashier option being really low- and them not following their time length. Otherwise wasnt a terrible experience and the fraud watch people were really nice!Been trying to use their service for many months. 9 times out of 10, I get canceled orders or they take weeks to fulfill & or cancel. When they cancel, they are not at liberty to tell you why. Many of these discount gift card companies do this routine & early on I made the mistake of using credit union bank that holds your money 12 days when order is cancelled. Really way too much B. S. to do a simple transaction. I'm real, my money is real, my desire to exchange is real, so you must be the B. S. factor in this equation.I sent my card to them and it took months to hear back, only for them to return my card to me. I checked my balance when i got it, the full balance was in it, checked again four months later and my balance is $0.00. They're thieves! Service Value Shipping Returns QualityI've used Cardpool successfully for 7 or so years (I only buy, typically Starbucks cards). No probs whatsoever... UNTIL May, 2019. I bought a $50 e-card--have done so in the past multiple times--and it came to me already registered to someone else AND with a $0.00 balance. I called and left messages 3 times.no response! I also sent detailed emails to their address 3 times. No response! I turned to my credit card co. (BoA), and after much documentation, I now have the $48.25 I spent at Cardpool back in my account. I hate to have this once dependable company become a scam, but I don't dare buy from them again!