I placed an order with Dr. Leonard's, the salesperson asked for debit card information for down payment, the next day I received a message from my bank saying check for fraud. Dr. Leonard's had taken the full amount of the sale out of the bank instead of just a down payment. THIS IS WRONG... Judy Kennedy Order #: ******* Date of experience: November 13, 2024They sent a bill, I paid it, they cashed it and said I never paid the bill. They sent it to collections! If I could I would give them No stars! Tip for consumers:Copied bank statement, etc and they rejected it. Products used:Don't remember. Service Value Shipping Returns Quality Date of experience: December 26, 2024I'm a College graduate with an Associates of Business Administration. I ordered top and lower veneers of Insta Smile, From my mother Sarah's account. The tops are perfect. They look so natural with a million dollar smile. The bottoms were a little more fragile and they were damages in fitting. Dr. Leonard Customer service quickly made remedy and sent me another set of bottoms to replace the ones that were damaged. Rose was friendly. And empathetic to the situation. And quickly sent me another set on the house. Thank you Rose. I was 50/50 on the products. But they had a great employee who had customers in mind. Awesome products Awesome service. And above and beyond. Thank you Rose. I will be reordering products without hesitation from Dr. Leonard's. R. Cooper, (ABA). Date of experience: May 3, 2024I've ordered from this catelog twice now and both times my free shipping turns into a $10.98 charge when the catelog claims that an item is 'out-of-stock'. Rather than return my money for this out of stock item, I am then charged for shipping and lose my money. HUGE SCAM! Don't order from this catelog! If you don't like the item, you don't get a full refund! They take out the really high shipping and handling so that you receive pennies on the dollar for a refund. Tip for consumers:Add on shipping charges for everything even though they advertise free shipping. Products used:Problem is that company claims one item is out of stock then charges a high shipping on the remaining item instead of giving a refund for the missing item. Huge rip off and scam. Any returns are minus a shipping charge that was supposed to be free!!! Service Value Shipping Returns Quality Date of experience: April 21, 2024I have had this account for 10 years and no big problems. It would seem as if the complainers were talking about another company. Items are inexpensive but only two orders were returned for poorly sewn or poor fabric. Website is difficult, I have 15 per cent discount and cannot find where to place it so will not order item right now. Date of experience: December 25, 2022Ordered two items. One was wireless headphones. Didn't work. Ordered boots. Their wide was narrow. Fit too tightly. Went up a size. The cost of each return was ridiculously high. If their descriptions were accurate I would never had to return either item. Never again. Tip for consumers:Read all feedback before you order. Products used:Boots and wireless headphones. Service Value Shipping Returns Quality Date of experience: December 8, 2021They have a horrible website that doesn't work half the time. Products are over priced and customer service is absolutely terrible. Website is down has been down for 2 months so you have to phone in payment which almost impossible. U have to give your information 2 to 3 times before u can finally make the payment. Absolutely ridiculous! Date of experience: August 28, 2022Order placed for instock item on 5/26. Label created on 5/27. USPS tracking Indicates the package has not been delivered for shipment to McDonough Ga which is 15 miles from my home while the offshore very incoherent customer service days is been shipped and to expect it in 7-10 days. The noise behind the offshore agent was so loud that she has to ask me three times for the order number after I provided it very slowly. Worst customer service in 2 years. Would have purchased it on Amazon if it was listed. Last time ever with Dr Leonard's. I give the conpany a zero out of 5 rating Service Shipping Date of experience: June 2, 2022I bought two dog gates from this place for 76,00 bucks. No reviews showing. Went back to buy another before I got my first ones, Item was no longer available and all the reviews now showing all negative. Everyone said they were a piece of junk! I called customer service and told them when I got my shipment I wanted to send it back. I was told to take the return label and write NRP on the top right corner for NO RETURN POSTAGE needed the post office laughed at that! I called back and was told that was all wrong and I needed to pay return postage, and I would be reimbursed the $54.00 fee. LIARS! Paid a total of 130.00 just saw they refunded me $22.00! CROOKS Tip for consumers:Don't do business with these. crooks Products used:None Date of experience: December 9, 2022Normally when you request a return label from any company, It do not take them over a week to get it to you. I requested a return label and was told on 5 seperate occasion that I would get my return label within 24 hrs. It has been over a week and I still do not ahve my return label. Two representatives stated that they were sending it through the mail and the other three stated that they were sending the label through the email system. It do not take this long to make a simple transaction. Terrible... if there was a 0 star, that is what they would get. Products used:Bedding Service Value Shipping Returns Quality Date of experience: June 18, 2022I ordered Elite Ear Sound Amplifier, sent check in full, never heard from them, no order # or acknowledged that I ordered it! So today I called 1-800# and man spoke such poor English I could not understand a word he said, so then went to live chat and they had hard time locating my order then said item no longer available but this company cashed my check as soon as they got it and never told me anything. Lady (Linda) told me I would get my refund from them in 10 business days so will update this review in 2 weeks if I don't get my money back but I will never order from them again! Tip for consumers:Would have been nice if they acknowledged my order and gave me an order# plus an acct# but I never received anything!!!!! Products used:None, item never received!!! Service Date of experience: March 19, 2023I ordered 2 pairs of the every day work pants last December and they claimed that my order was going to be in on march 21 but when I went to check the package room I didn't received my ordered at all and they claimed that my order was gonna come in on April but they sent me an email saying they can't ship my order out to me so they lied to me this company is a scam and I won't be ordering from them any more and they refuse to refund me back my money this place needs to be shut down for good Service Value Shipping Returns Quality Date of experience: March 31, 2023Dr. Leonard's will take any order and charge for it, claiming that it is available, even if it is not. Then they will send whatever they have, even replacing it with similar items. As for color, one will end up with colors which they cannot sell. If you order brown mats for your brown bathroom, expect green or pink. Smart assumption is that most of the people will not bother to go thru the return process, so Leonard's keeps making money by selling a garbage which is not otherwise sellable. AND OF COURSE, YOU WILL PAY TO SHIP BACK THE WRONG ITEMS THEY SENT! Someone should take away their business license. Receipts not attached for the reason of privacy, but they are available to agencies and other officials. Tip for consumers:Dr. Leonard’s will take any order and charge for it, available or not. Then they will send whatever they have, most likely non sellers. If you order brown mats for your brown bathroom, expect green or pink. They assume that majority of the customers will not bother with return, so they sell a garbage, not otherwise sellable. AND OF COURSE, YOU WILL PAY TO SHIP BACK THE WRONG ITEMS THEY SENT! Receipts not attached for the reason of privacy, but they are available to agencies an other officials. Products used:Door alarm, cleaning kit, bath mat, grabber ... Service Value Shipping Returns Quality Date of experience: November 24, 2023Thanks a lot creeps at this company for including pages of dildos and lots of sex toys so my 7 yr old daughter was looking thru it and asked what they were. Didn't think I needed to grab and toss out a basic health product catalog that I didn't even order. How awful. A big F. U. to this company. Signed, a very angry dad. Date of experience: June 10, 2019Ordered Arthritis Gloves for women, to ease my hands enough for me to be able to cook, write, etc. 3 weeks later I get a pair of men's gloves, with tiny half fingers, that won't let my fingers or thumb move at all! They are thin, trashy junk! I can mail them back for a refund but they take the mailing charges out of the refund. They charged so much to ship them to me, it leaves no refund! They are now in the trash can! You win "Dr. Leonard"! Date of experience: August 20, 2021I ordered two pair of shoes my wife wanted. They sent a confirmation email to me the same day. Five days later I tried to find out where the order was and was told that there was at least a two week delay in the warehouse even accepting my order! I cancelled the order and warn everyone to avoid doing business with these clowns! Customer service is somewhere over seas, the guy called himself Iran or maybe that is where he was I don't really know! Date of experience: June 23, 2020Purchased what was supposed to be a "cozy velour ruffle robe... perfect for cold weather wearing". What a crock! You could almost see through this thing. Looked nothing like shown in the picture. They charged me $5.90 to ship it to me, but to return it would have cost ME an additional $7.99 (on top of the initial $5.90). So I guess I'm stuck with it. Here's the icing on the cake... you can't get to the review page of your item to give it an honest review to warn other shoppers. SCAM! Date of experience: December 9, 2019I ordered some items for my elderly mother back in May two of her items were back ordered til June 2 then til June 12 now still waiting til June 19. This is ridiculous I've never had to wait so long for items to get shipped. Customer service doesn't answer emails let alone the phone lines. I am very disappointed. Date of experience: June 17, 2020I ordered bras and they finally got here today. Tried to put one one, and it was FAR too small for me. I had ordered a 36 in. Bra, and the ones I got today were all of 30 inches! They were marked on the tags as 36 but nowhere near there! I will NOT be ordering any more items from these people, and will tell all my friends about this terrible place and NOT to use it in any way, shape, or form! Date of experience: February 15, 2018I made a purchase and received the products. I've made payments. I began receiving letters of collection threatening to report me to credit bureaus to destroy my credit for an auto, home, etc. I made the payments, they cleared my bank and there is no place to see the payment history, late fees (for what?) that's been made. I've called customer service three times. I was told one payment showed on the computer, the other had not. This is a month after the first payment cleared and two days after the second payment cleared. I emailed customer service twice and have not heard anything. How do you expect me to even know what I do owe? The threatening letters show no payments I've made or any additional charges. So unprofessional. Never deal with the company again. Date of experience: December 7, 2019Received an item for my mom. That I needed to return. The invoice stated to peel off return label on reverse side. There was no return label anywhere. I called them and was waiting on phone a good 20 min. Spoke to a make and he got all the info and told me to check email the next hour or so for return label. 5 hours later no email. I call back in and lady this time checked on to all my info and says he takes 24-48 hrs to receive email. The most ridiculous thing ever. Really? That's just crazy. Glad to know this on this company. Was gonna check out catalog since my mom always buys from here but no thanks. Def poor customer service. Date of experience: July 16, 2019They will have hidden charges to your credit card, they will also charge for return shipping. Nowhere on their site is there any warning of being charged return or hidden membership fees. They play with words and trick you. Date of experience: April 6, 2020Ordered something on site and not only have I never received it but I have emailed 3 times and they get back with ALL wrong info and calling me by other names! ARE u kidding me! CAN they NOT see the info of where the email came from and the customer number! I am now waiting on phone for like 20 minutes and NOTHING yet! NEVER AGAIN! Date of experience: July 15, 2022Placed order in Nov they asked for down payment, ($70)sent that. Today I get a cheap China made bag and they'd charged me $16 for delivery of $12.99 bag. Said everything else is out of stock or discontinued. Refuse to give my money back untill I send the cheap bag back. No one speaks clear English. BUYER BEWARE Date of experience: December 17, 2019My 87 year-old dad asked me to order some items for my mom for Christmas. The catalog itself didn't give me a good feeling. Appears very cheap, as well as the items within it. Upon attempting to order online, my second red flag was the web site being unsecured, which is a big no-no when ordering online. Then, when I tried placing an item in the cart, my computer security program wouldn't allow that option. So, I decided to read some reviews about the company, and thanks to all of you before me, I will heed your warnings & not deal with this company. I will find the items elsewhere. Thanks a ton! Date of experience: December 10, 2018