I've bought several speaker sets, as well as mounts and cables from Monoprice over the years. Never again. My order has sat around for 2 days without shipping out even though I had to pay for shipping. If I ordered off Amazon I would've gotten my package no later than today with free shipping, yet Monoprice hasn't even shipped my order yet. I even posted on their Facebook profile and emailed them twice. They posted on Facebook after I made my comment on their profile page, but CHOSE to ignore me. The first email I sent was ignored. Monoprice has definitely gone downhill recently. It's now risky to order from them. Date of experience: December 2, 2024Over and over again, my Monoprice cables fail after just a few months. They claim to have a lifetime warranty, but they don't honor it. They just ignore customer emails so you can never get anything replaced. So far I had 3 iPhone Lightning charging cables fail in under 6 months and they replaced none of them. Most recently I had an HDMI cable fail after just 4 months and they blew me off there too. Monoprice are FRAUDSTERS. I won't buy any of their products ever again. Service Value Returns Quality Date of experience: December 12, 2024If I could leave less than 1 star I would. I have never had issues with Monoprice so I felt confident in buying 2 large 15 inch powered subwoofers. After about two weeks of use both of them stopped working. They wouldn't ship new ones until I shipped the old ones back and I no long had the boxes they came in so I had to spend 60 bucks buying boxes because they wouldn't trust that I would ship the old ones back, what would I do with non working woofers? So, I get the old ones shipped back and 5 months later I finally had my woofers. Great! I get them out of the box and they were damaged and not just a little bit, I emailed the company and nothing. They won't get back to me anymore and in looking these woofers it seems they sent me used woofers and the faceplates were broken off of both of them. I have emailed several times and called and I just get the run around and they won't send me new woofers now that I kept the boxes this time. I blew crazy money for something that I can't use now. I have never had issues with Monoprice before which is why this is so disappointing for me. I lost a brand that I trusted and they don't care. Products used:Two Monoprice powered subwoofer 15"s. Service Value Shipping Returns Quality Date of experience: November 13, 2024I placed a replacement order back in August of 2023 for a BT-205 headset. They sent me the replacement order. However, right off the bat, I had problems with the product. I would charge the headset, then 3 hours later after use. It would tell me I needed to charge it again. This continued for a months. Now, it's December of 2023 and the problem has continued and gotten worst. It's now telling me after 1.5 hours that the headset needs to be charged. I said ok, let me call Monoprice to see if they will send me a replacement since I'm having such issue. I called and the customer agent tells me that the replacement only covers from the original date of purchase. It does not cover from when you got the replacement. Say what now? I've never heard anything so ludicrous in my life. Then she offers me 10% towards another headset but does not give me the coupon code nor did she email it to me. Go figure! Products used:BT 205 Headset Service Value Shipping Quality Date of experience: December 26, 2023Ive Been a customer for over 15 years. Their product quality & warranty is just spectacular, Hands down! Buy with great confidence and make an account (free) to track your lifetime orders and warranties. No need to keep receipts! Products used:Cables, adapters, TV wall mounts. Service Value Shipping Returns Quality Date of experience: February 6, 2024They gave the wrong address to the shipper, so it's been a few weeks waiting for iPhone cables. They messaged back promptly and did ship things again and rectified the problem. Not a lot of initiative at first. Tip for consumers:If there’s problems with your order, good luck. Service Value Shipping Returns Quality Date of experience: October 25, 2023I was ordered new monitor with promo code -30%. He charged me, confirm my order. After some time - cancel my order. Message from monoprice: This order has now been cancelled and cannot be reinstated. If you would still like to place a new order for the item(s), please go to www.monoprice.com and re-order. You can also use the quick buy feature to input the PID#s and quantities of the products you are purchasing from the following link. I will never buy here nothing. Service Value Shipping Returns Quality Date of experience: April 18, 2023Update: Worked with Laura P to reach an agreeable solution to my original problem. It took over a month to get here, but I'm pleased with the outcome. I appreciate the effort. Ordered some headphones from Monoprice. Took them eight days after I ordered (and they charged me) to inform me that the item was out of stock and that I'd be refunded in 2-5 business days. Form letter. That's it. Called CS and was told the same. Here's an idea, charge people when you ship the item like reputable retailers. If you're going to take my money for a period of time without providing the agreed upon goods, at least pay me interest. I'd shared this review on other sites and was asked to email escalations at monoprice.com. I did so twice and didn't receive a response. It's been two weeks since the first email. Worst customer service ever. Don't ask me to contact you and ignore me. Products used:Monolith M1570 Planar Magnetic Headphones Service Value Shipping Quality Date of experience: April 14, 2023Bought a pair of Monoprice 18" speaker stands from Amazon. Didn't order from Monoprice because the last few times I did I was assaulted with numerous marketing spam emails. Unsubscribing didn't stop them. Package delivered unopened and when I did I found parts missing from the sealed parts bag. Apparently the person at the great Chinese speaker stand company sneezed when loading my parts bag. Called Amazon and they were willing to pick up the heavy box, return it at no charge, and send another box. Seemed like a lot of work, time, and money wasted so I called Monoprice. The CS agent said "we don't supply parts" so call Amazon. So if Monoprice doesn't supply parts what good is their "lifetime warranty" on these speaker stands and their other products? Monoprice used to be an honorable business... not anymore. Service Value Quality Date of experience: November 9, 2023I bought some lighting and other items from these guys, including 100 ft of CAT5 for just $5. Most things that I've purchased have been probably under 20 bucks and they've all been good, so at least for inexpensive items you can't beat these guys. Sadly, people have a tendency to do reviews when they get mad about something and they've had a bad experience, so there are a lot of negative reviews here but they sell millions of products a year so keep that in mind Tip for consumers:Items are decent value, but I would think twice about more expensive items Products used:100 ft of Cat5, and Halloween lights Service Value Shipping Quality Date of experience: March 15, 2023I have a proposition for your company. After reading your reviews it's a 50/50 chance you get the product or get it working. How about you send us the product and if it's in good shape we send you the money. After all that's what you ask of us...RIGHT! Date of experience: December 15, 2023I purchased a subwoofer from Monoprice. When it was delivered, I plugged it in, turned it on, and nothing. It was broken. No fuse, no fuse holder. It will not work without a fuse. I e-mailed Monoprice, message was returned, cannot send. Called, phone rang for 15 minutes, no one answered. I also chatted. Monoprice refuses to send return label, or any return information. Monoprice will sell you a broken product, then force you to pay for it. I my book... THAT'S STEALING! Monoprice will steal from their customers. Tip for consumers:Do use MONOPRICE Products used:Subwoofer Service Value Shipping Returns Quality Date of experience: October 20, 2023Musician here bought nice open back headphones that I love, input jack failed after 6 mos. Or so. Sent them back, 1 week later got brand new ones totally hassle free. Great service, excellent products! Date of experience: February 29, 2020I bought this printer after a while of struggling with my M3D Micro. I wanted a smooth and easy to use printer which I could use with little to new effort. This printer is exactly that, beautiful prints and clean moving parts. My only complaint is the WiFi functionality, file transfer takes ages, small files take about 10 minutes, and I honestly never seen a regular size file finish uploading. Date of experience: October 24, 2019Been buying from Monoprice for years, but their shipping, communications, and customer service have gone downhill. When I ordered, everything was in stock and ready to ship. 6 days later I get an email saying one item is out of stock, so no shipment until today. I am due to install tonight, so I called and was on hold for 20 minutes with no answer, so I tried the online chat. Nice woman, but their systems are from 1987 and nothing can be changed. I need this equipment for a client install tonight... they don't care. Won't rush it for me. Can't tell me when it will get here. Bottom line - if you want good cheap stuff and have no time requirement, they can be a good choice. But there are many others, nowadays, with equal pricing & quality along with better service. Service Value Shipping Quality Date of experience: January 6, 2016My first experience with the company was a bit frustrating due to the lack of shipping communication, but will say that they made things right. They really do have people that care especially Paul. Thank you! Date of experience: June 10, 2020Ha question on a monoprice mini printer so sent an email, got a response saying I would here from someone soon. After a week I resent request, then again in another week. Went to website for chat and told no one was available. Terrible terrible customer service Date of experience: January 12, 2018Four phone calls later, no spare parts available for the now discontinued item, Affinity Premium speaker cables PID *******, $49.00 each. The cables have fragile breakable banana plug tips that screw on to a 10-32 stud. I had expected Monoprice to carry the replacement plugs for these premium cables but they don't. I was advised to cut off the ends of the cables and jury rig their stock banana plugs which don't fit. Disappointing lack of support from Monoprice. I am DISAPPOINTED! Forget lifetime warranty, how about product and or customer support? Former longtime customer. Date of experience: March 25, 2019They don't send you what you order. Plain and simple. Waste of my time and money. Order somewhere else, even if it cost a little more it will save you the headache. Also - don't throw in weird food with your orders. I didn't ask for it and I don't want it. I ordered a cable and they sent "complimentary" food that I have religious restrictions against eating - highly offensive and unnecessary. Tip for consumers:Don't use this site. Terrible. Buy somewhere else. Products used:nothing. Service Value Shipping Returns Quality Date of experience: March 6, 2021Monoprice used to be a great resource for cables, adapters, and other sundry electronic items. Ever since they were acquired by some corporation their prices have gone up and their quality has gone down. Look elsewhere for you electronics needs. Date of experience: November 6, 2018Misleading company. They do not make returns easy or affordable. Bought a guitar and found out it was too big for my 9 year daughter and would have to pay almost the entire cost of the item to return it. Service Value Shipping Returns Quality Date of experience: October 15, 2021I ordered a couple lightning cables, and they had very shaky connections. Their return policy required that I send them back before I can receive replacements, which would leave me without a way to charge my phone for a few days, which isn't doable. Bad return policy, no help from staff. Date of experience: August 4, 2016I recently bought a monitor and it has a damaged screen. I've spent the past month just trying to get replies, but there customer service does not exist... monoprice is an awful choice if you're trying to find a site to buy electronics. Date of experience: August 22, 2018I have purchased many products from monoprice over the last 12 years. Most seem too be of good quality. Months ago I purchased a HDMI splitter from them, which didn't work. I emailed them and received a case number. That's where everything ended. I email many time over the following months with no response. I finally decided to call, I was put on hold for an hour and fifteen minutes, only to be disconnected. I finally gave up and took the loss. They have lost my business forever! Date of experience: January 4, 2019Tried to return an item that was not working for me... the "return an item or order" link didn't work, tried another part of the website... said my order number wasn't valid even though it was and then called their telephone number and all I got was busy signals. This is not good customer service in my mind. Update: Since this review, through Best Buy, I was able to contact Monoprice and they took the purchase off my credit card and did not request a return of the item... I guess because it was a very small purchase. Date of experience: October 9, 2015