Being forced into premium status without speaking to the dog walker is an absolute farce. Had to pay for the full month. As it turns out, after speaking with the dog walker, she could not accommodate the times needed, and since her appointment was already booked, the cancellation fee was greater than the dog walking fee. Cancelled premium, but felt taken advantage of and nowhere on the website to share the frustration. An absolute rip-off! Reason I chose this business: Cancelled service! Quality Date of experience: January 21, 2025The site is designed to connect people seeking services of care; but conveniently makes you beg for your own level of service. Background checks have to be purchased per nanny (nanny's can bypass this) and you also have to complete one — pointless. Nanny's aren't vetter to ensure that they are US Citizens either — experienced this firsthand with someone I had in my home for 3 months; scary! Reason I chose this business: No impressed with the staff or chat service experience Quality Date of experience: January 11, 2025I did have a chance talking with Averie.B and we fixed the schedule and she agreed to show up, I was very disappointed no pick my call even txt never or email no call no show just hoping that someone will accept my offer and not make me regret my Money in this app. Reason I chose this business: No satisfy and tutor are very slow in responding Quality Date of experience: January 14, 2025Website kept freezing, had to constantly restart the app, unable to set up different rates for different nannies, unable to change the rate once set - difficult to navigate payments or change nanny schedule. Reason I chose this business: Would not use care.com again Quality Date of experience: January 15, 2025The app is terrible. It runs behind. It cancelled my job sitter because my credit card flagged it as fraud. There was no option to go back in and say run again. Then it wanted me to hire a new sitter after I'd set up the first one. Lastly, it says it will charge when service begins. It already charged my card for a service beginning in five days. Not impressed at all. Reason I chose this business: It’s been terrible. Quality Date of experience: February 10, 2025After using agencies we decided to try direct hire for mom's care. Started looking Saturday and by Sunday I'd interviewed 2 and chosen our carer. She started Monday morning. Reason I chose this business: I found the service Great. Well worth joining for a month. Quality Date of experience: January 28, 2025Amy stayed with our dog for 3 weeks while we were out of the country. She dealt with frigid weather and frozen pipes competently, keeping us informed, but handling issues confidently. She took wonderful care of our dog. We are so grateful for all she did to allow us to enjoy our time away, knowing that she had the home front covered. Quality Date of experience: February 6, 2025Leslie is absolutely amazing! She is kind, patient, professional, fun, and engaging with the kids. I have twins, 6 years of age, and one of them doesn't like have sitters at all. Leslie was so patient and fun, she won him over. She sent photos while we were away and we had a wonderful, stress free evening because of her. Absolutely recommend! Quality Date of experience: February 16, 2025I wish it would be easier to tell the people that were not selected for the job that the vacancy has been fulfilled. Once I book a person, it's hard to communicate to the rest and I keep receiving messages from them. I want them to apply again when I post a new job but they won't if I seem like I'm disregarding them Quality Date of experience: February 17, 2025I hired a helper from Senior Care section. Her biography was very clear. She responded very promptly, came for a visit, and is just what I need. Her qualifications were clear and I felt no need to do extensive background checks. Reason I chose this business: Well worth the time to use CARE.com. If I can’t find the help I need from the 2 health care agencies I also use, I immediately turn to CARE.com and have been satisfied. Quality Date of experience: February 16, 2025Good professional attitude i don't like to write about her to much cause I don't have the time,believe me if something will go wrong in the future I wiil let you know and then we'll see how you react to my complains. Quality Date of experience: February 16, 2025I hired * to assist in home ordering some bookshelves. Presently * simply cleans surfaces and carpets. * at first responded and then she didn't respond and didn't show up for expected work of Feb 4th for ordering some bookshelves. Is there someone available to help assist in home ordering? The Hotel Kahala rakes down most intelligent experience of ordering and organizational competence from the many residences in East Honolulu. With safest policy review *Information redacted by admin Reason I chose this business: I would like to find a safe person who can be of help to do some home ordering. Quality Date of experience: February 4, 2025My caregiver has enabled me to do more than I ever thought I could. She understands that I need to be as independent as possible but steps in when I need her. Reason I chose this business: Same as above. Quality Date of experience: January 30, 2025We had an excellent experience. We are very happy with the tutor we chose. Zmy likes her and geeks comfortable. They met at the library. My daughter sats it was very helpful and wants to continue with the tutoring Quality Date of experience: February 13, 2025Found a cat sitter I was hiring. Texted back and forth on computer, Went fine. Asked her to call at number I gave. She said that she would after she put her child to bed. Never called me. I texted her back about five times from that nigh until the next day. She did not respond by phone or text. Had to hire some else through a social worker Reason I chose this business: I will not use this service again. Consider this my cancellation notice. Actually, I would like my approx. $15.00 month's fee back. Also, I did pay for a full year, and I want that agreement cancelled. Quality Date of experience: January 5, 2025Maddy jumped right in with our 15 month old and he didn't even cry when we left. She was a last minute date night booking while we were visiting the area and she was a good communicator and super friendly. Highly recommended! Quality Date of experience: January 8, 2025The experience has been frustrating. First contact I was given 3 choices. I chose the one closest to me but she never responded to my contact. Another woman made contact and we agreed that she would try it since she lives an hour away and has cat allergies and I have 4 cats. As we were emailing, the website came up with multiple other options that live closer but I had already made a commitment. Reason I chose this business: First cleaning is scheduled for 01-07-25. Date of experience: January 3, 2025Team arrived just on time and set to work right away. Went above and beyond cleaning living area, bedroom bathrooms and especially the kitchen. Will use this cleaner again. Quality Date of experience: February 15, 2025It was my 1st time to use Care and I got quite a few responses to my job posting. The walker I hired was great; the only drawback was the cost which is too much to maintain on a long-term basis. Since I am having hip issues, I will need a walker for some time. I have received a response for another walker who I want to try because her rates are more affordable long term. Reason I chose this business: I am waiting to see how the transition from one sitter to another goes before I can give a response on the total experience. Quality Date of experience: December 25, 2024Care.com has been a nightmare for my family. We started our membership in Novemberand signed up for the year. It was working ok for a week or 2. Then it stopped letting me message any caregivers and popped up an error message. This went on for a month or so and caused us to have to find care elsewhere even though we paid over 200 dollars for the year to use this site. I finally got frustrated and messaged tech support. I gave the tech support guy my sign in info and even he could not get messages to send to caregivers from my account. He said would push it up to management and I'd receive an email, which I never got. I reached out again asking for a refund since even their own tech support team couldn't get it to work. I was told that the memberships were non refundable and they weren't able to do anything for me. I let them know that under normal circumstances I understand not being refundable but if your unable to provide the services how can you charge for them? They refused to do any sort of refund. This is a disgusting way to do business and horrible customer service. Total SCAM to charge for a service you can not provide! Service Value Shipping Returns Quality Date of experience: February 16, 2025Deanna is wonderful. She really pays attention to our pets' needs and provides daily updates. I am relieved to know she is taking care of our pets, when we can't. Reason I chose this business: Very positive! Quality Date of experience: February 5, 2025Deanna was very conscientious and so great about spending time with our pets. We knew they were happy, healthy and getting the attention they love. Reason I chose this business: Very positive! Quality Date of experience: July 8, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Tehira W. Maryland 1 review 0 helpful votes Follow Tehira W. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Jasmine was awesome!” February 12th, 2025 Verified purchase The kids were sad to see her go! They had a great time, she was responsible and seemed to enjoy sitting the kids. We would love to have her back! Quality Date of experience: February 1, 2025I don't know how to shut it off! Once I hired! A dog sitter? Please let me know, so I don't waste any one time! Quality Date of experience: February 1, 2025Ella was punctual and Kat enjoyed her time with Ella. Ella also lived close by so no need to pick her up before or drop her off afterwards. Reason I chose this business: Easy is great and our experience so far has also been very good. Quality Date of experience: January 24, 2025My provider,Maria, was absolutely amazing. I'll definitely use her again! My only complaint is with the website. I think it's a bit cumbersome to use. Quality Date of experience: December 30, 2024