The white parts of the print turned yellow and the front stretched out to hang lower than the back within a few wearings. The fabric over the bust stretched out over a couple of months and the underlining tore so the wrap front was saggy. Women's Plus Size V-Neck Wrap Underwire Tankini Swimsuit Top, worn several times a week for six months Service Value Shipping Returns Quality Date of experience: January 12, 2025Ordered 4 tops in the usual size I get from LandsEnd. 2 blouses of same style, but different colors, fit VERY differently. The other 2 were tank tops in a medium, which I've always worn from Lands End. They were huge! They have no exchange policy but agreed to accept a return but only for merchandise credit. Despite them acknowledging the returns have been made, I'm still waiting on the merchandise credit. NEVER AGAIN! Who bought Lands End & is running it into the ground? Tip for consumers:Lands End used to be a good company. Not sure if it’s new management or someone bought them out, but I will NEVER shop with them again. Products used:Shoes, women’s tops Service Value Shipping Returns Quality Date of experience: May 27, 20242 changes on this coat would make it 5 stars: a workable zipper, and snaps instead of Velcro. The blue "Weather Channel" parka would be good as it keeps you warm, has enough pockets, and a fold-up hood. Too bad the 2-way zipper takes forever to zip up, then hangs up half the time. The Velcro will not close the parka unless the zipper is used initially. It's too bad. I really wanted it to work out. Products used:Jackets Service Value Shipping Quality Date of experience: February 18, 2024Just want to let people know that the photos online and in the catalog can be very different from the actual product. You are far better off going into a Lands End store if you want their products. The $49 necklaces are, quite frankly, junk---metal with cheap beads and nowhere near worth their prices. I made a return of several items for credit on my original form of purchase. I was charged to return the items that way. Also and exchange of items for size was charged tax again resulting in $13 of wasted money just from buying online. The return process iis now more complicated. I returned parts of my order to a Petco to be shipped back to Lands End. Service Value Shipping Returns Quality Date of experience: April 6, 2024I ordered 3 items from Lands End. It took almost 2 weeks for it to ship. I received it but only had 2 of the 3 items in the box delivered. I called to inquire and found that one of the items was no longer available. Not only did they not notify me of that product unavailability but they also went ahead and charged for the item It is still pending on my credit card account. I was told that the authorization would fall off but will keep a close eye on this unauthorized charge on order #*******. Date of experience: February 13, 2024I've bought four pairs of tall pants, two of which were a good length, the other two were way too short. I'm pretty sure they could do a better job of quality control. I used to swear by Lands' End, but now I'm not so sure. If you're feeling lucky, I'd say try them out. On the other hand, I bought a very good-quality winter coat from them in December. No problems there. It has convenient pockets, a hood, and is very good against the wind. Tip for consumers:I would like to know why it's so hard to label pants correctly. Two of the pairs I received were obviously not Tall Pants. Products used:Two pairs of pants. The other to went to charity. The coat is very useful. Value Shipping Quality Date of experience: January 15, 2024Ordered 2 items same as those I've purchased before. Quality is still good but sizing much smaller than previous purchases, they're obviously saving money in manufacturing costs. No packing slip enclosed with my order. To make a return a customer has to "do it yourself" online to print return label and product information to insert in the package. I've been a Lands End customer as long as I can remember but I won't be in the future. Products used:Women's clothing Service Value Shipping Returns Quality Date of experience: January 19, 2024Never shop here. If the items you buy are low quality, do not fit, or do not in any way look like the images of the items online, do not be surprised. What is a surprise is that returns are never credited back to your card. Avoid this business and learn from my painful experience. Tip for consumers:The quality is crap, customer service lies. They should be put out of business for shady business dealings. Products used:Refunds are not given despite merchandise returns. Service Value Shipping Returns Quality Date of experience: December 26, 2023Bought a vest, washed it before wearing it and the seam came apart in the washing machine. Filled the machine and covered the other clothing with feathers. What a mess. Called and complained. They replaced it after I returned the defective one. The replacement vest did the same thing. Now I need to return the second vest and wait 3 weeks for a refund. I will never buy from Lands End Again. I was on hold forever trying to resolve this issue. Date of experience: January 8, 2024I have shopped at Landsend for decades. The quality, variety, and service used to be reliably high. You knew what you were getting and could count on it. I ordered a few items recently and all I can say is, what happened to this once stellar company? First, I almost didn't purchase anything because the availability of styles and colors was so limited. Then, I received NO notifications about any of my items shipping. I had to send an inquiry to customer service a few weeks after no packages or anything, just to get an update. Isn't that e-commerce 101? And now it's been weeks and weeks and still no confirmation of my return, let alone when I'll see my money. Landsend is a dying company. Nobody at Landsend cares anymore, that's clear. Service Value Shipping Returns Quality Date of experience: January 19, 2024Two weeks ago, I ordered a couple of bedding items from Land's End, which I hoped to use at Thanksgiving. Two weeks later...no bedding, and no customer support. I have called, chatted and texted with Land's End, and no one knows where my parcel is, although my credit card has been billed for the full amount. I will never shop with Land's End again. Customer service is beyond awful. Tip for consumers:Dreadful customer service. Products used:Ordered bedding. Have yet to see it. Service Value Shipping Returns Date of experience: November 21, 2023Beware, once your order is submitted, you can't make changes. I placed an order a week ago. After one week with no status update and no billing, I called to cancel the order. Nope, you can't cancel. It still hasn't processed or shipped, but you can't cancel it. You can't change your payment method. And if you want to return the order, it'll cost you $6.95. Service Value Shipping Returns Quality Date of experience: January 2, 2024The last few years, Lands End has gotten worse and worse. Their quality control is non-existent- I ordered 4 pairs of Starfish pants-same size in different colors- and every pair was different in the length, the waist, the rise and the fit. Two were so tight I couldn't bend over and one was so large they kept sliding off. Same with the quarter zip fleece which varied in length by 3 inches. I ordered a coat on-line and when I tried it on, there was a used tissue in the pocket. Ew. The waterproof boots aren't. The newest clothing is beyond boring- all solid grey, beige, white and black, the cuts are very unflattering and the materials are cheap beyond belief- lots of polyester and rayon instead of the cotton Lands End was known for. I keep checking their catalog hoping it will get better and it doesn't. So bye bye Lands End. Much like Woolrich, you have lost your way and lost me as a customer. Tip for consumers:The website is awful- slow and unresponsive. Coupon codes that they have sent me frequently don't work. Products used:sweaters, pants, dresses, shirts, coats and jackets Service Value Shipping Returns Quality Date of experience: February 18, 2024I ordered a pair of their Starfish straight leg pants on January 14,2024. They "supposedly" shipped the pants on January 19th, however, no one seems to know where the package is and I still do not have the pants. Tracking keeps saying in process. NOT out for delivery. I emailed them and they took 2 days to respond and all they said was sorry for the inconvenience and that the pants shipped. Now why does it take 6 days to pull a pair of pants off their shelf, put them in an envelope and mail? While I really like their pants, I'm going to have to find a more reliable brand. Service Value Shipping Returns Quality Date of experience: January 24, 2024I ordered a coat for my son. I paid $24.95 for next business day delivery. It will not come till 1 or 2 day late delivery. They will not refund my shipping money. The quality is great, I just will not ever order again. Date of experience: January 18, 2024I've been ordering from them for 2 1/2 years jackets, hoodies and polos for my employees and myself. I've had two out of three jackets have stitching come out. These jackets aren't even used that often as we are in Southern California. Quite a few of the polos have the stitching coming out. I reached out to them on two occasions and they do not stand behind their product. I know someone that makes and alters clothing and he said they only use a single stitch where the sleeve connects to the body of the jacket. Instead of using an overlock stitch like they do on their hoodies. I really advise against using the Lands' End branded clothing. Tip for consumers:Even when you pay for expedited shipping the order still takes at least six weeks to arrive. The website says 10-12 days for embroidered items with expedited shipping but all of my orders have taken a lot longer than that. I would only order from them if you don't need the items any time soon and you don't care how long they will last. Products used:Some of the polos where the seams weren't coming undone. The one jacket out of three that did not have the seam come apart. The hoodies have been good so far. Service Value Shipping Returns Quality Date of experience: January 12, 2024I ordered a coat on Saturday night. On Sunday morning, I saw the coat was significantly discounted. I called and spoke to someone who said I should have received the discount, since my order fell within the promotion window; she took notes and advised me to call back during the week. When I called back I was put through to Chris in customer service who said there was no record of my call and no notes. I asserted that I had called and tried to quote prices, but she constantly interrupted me. I asked her if she could email me information she had provided; I thought this would be useful as there didn't seem to be any record of my previous call. She told me this wasn't possible. She suggested I email the company. I did and included screen shots I took of the new price on the site as proof of my claim. (I just had a feeling I'd need those pics.) At present I'm awaiting a reply. But based on this experience, I don't have high hopes. Service Value Date of experience: November 21, 2023Horrible customer service! Supervisor wouldn't even pick up the phone she rudely put me on speaker. I bought something on Wednesday late night and Friday there was a sale. I hadn't even received my shipment yet and there was a 50% off sale. I asked to have a price adjustment and was told too bad it's a weekend sale. Nothing else was offered to accommodate a $50 overcharge. What ever happened to this company with their customer last policy. Never dealing with this company again. Everything is overpriced anyway and have bad customer service. Date of experience: November 10, 2023I ordered 2 shirts and got them today and didn't like style and going to return them back tomorrow and they have the nerve to deduct $6.95 from my total to pay for their shipping charge back to their company?!?! So I told them that it was not fair and that it was ridiculous! Will never order from them again! They are ripoffs! Value Shipping Returns Quality Date of experience: December 11, 2023Ordered four shirts with my company's logo on November 07,2021 for extensive company travel starting January 10. I'm sure it's a fine product, but I won't find out until I don't need them, because Land's End took so long to deliver. I received a confirmation email the same day stating that one of the four shirts was back-ordered past that date. No big deal, I can get by with three shirts. Lands' End charged my credit card on December 22. I received an email on January 1 that my order was "on the way" and checked their website which said the order was shipped on 12/30. The problem was that the UPS tracking number didn't do anything until January 5 when I learned the shirts were not going to arrive until January 10. $190 worth of shirts I won't need. I am recommending to my company for another logo provider. Products used:Logo shirts Shipping Date of experience: January 5, 2022Ordered a couple shirts about 3 months ago with the promise of it being ready in less than a month. Low and behold I still don't have them and it looks like I won't for awhile. Don't use this terrible website and don't support these lazy workers. Tip for consumers:DONT USE LANDS END!!! Products used:Still haven’t used any because they haven’t been shipped to me Service Value Shipping Returns Quality Date of experience: September 20, 2021Everything is overpriced and they are the most inefficient online seller I have ever come across. Anything I have tried to order always takes about 2+ months. The disclaimer about embroidery requiring 18 extra days is absurd. A company this size and the prices being what they are and it takes three weeks to embroider the school emblem? We need more options when it comes to school uniforms. I'm fairly certain this is the only way they are still in business. Tip for consumers:Avoid it if you can Products used:Jackets and shirts as part of school uniforms Service Value Shipping Returns Quality Date of experience: September 13, 2022Do not waste your time or money. How do you advertise being great at customer service just to be the opposite? Seems like this call center is full of bitter, old, mean hogs that have no real remorse for customers and no real ability to provide good customer service. They will get your order wrong and then act dry and nonchalant when you call in for resolution. If you want your card charge 3 times just to be running around returning merchandise or waiting forever to get it then good luck shopping with Land's End. Date of experience: October 6, 2016Ordered a number of things - hats, gloves, scarfs on 12/1/2021. Received each item one at a time over a period of three weeks - poor management. Received messages a week before Christmas that the 2 waterproof gloves I ordered wouldn't be shipped until 12/28/2021 even though they were available when I ordered them. I still don't have them. Received another message that they are back ordered until 1/15/2022. Will not be ordering from this company again. It is a shame because items are very good quality. Tip for consumers:The long delay in shipping, items not available Products used:Hats, gloves, scarfs