After ordering online there is no confirmation shown, and no confirmation email until much later. Web pages load very slowly. The "Contact Us" link on their website only gives a mailing address. Employees say they don't think there is any problem. Tip for consumers:Order from someone else. Products used:Lily’s products Service Value Shipping Date of experience: February 13, 2023I am an expat in Riyadh, Saudi Arabia. Last February 2023 I ordered some supplements door-to-door from Lucky Vitamins. I got a tracking No. Which never worked. After 2 months I wrote to them and was surprised to hear that the shipment arrived in Riyadh on 1st March, the courier slept on it, then sent it back to the US. I was never notified, and would still be waiting had i not contacted them. They said they will refund me, less 25% for "restocking fee", in spite of the whole fiasco being the courier's mistake and me having wasted 2 months waiting and then emailing their Customer Service. I am still waiting for my refund. I would never recommend this Company to anyone. Products used:health supplements Service Value Shipping Returns Quality Date of experience: April 4, 2023I searched several other website for the same product and all others were out of stock, grossly overpriced or shipping was expensive. Only here did I find the product I was looking for at a good price and fair deal. Tip for consumers:Get a promo code to add to your discount Products used:Dragon fruit chips Service Value Shipping Quality Date of experience: November 23, 2022I have been ordering from Lucky Vitamin for years. They always provide high quality products and equally high quality and helpful support personnel. My reward voucher expired and they were able to reinstate it for me. Date of experience: January 13, 2023Lucky Vitamin canceled my order because I tried to order 12 bottles of Joint Formula on Cyber Monday. The company claims that I bought too many and it is only for "personal use", so they have to cancel my order. I just wanted to buy my parents and elders some Joint Formula to show some love and I care for them. If Lucky Vitamin extremely cares how much less they will make with their discounts, I kindly suggest the company not have any holiday sales or discounts in the future. It would be a waste of everyone's time. Date of experience: December 1, 2022I have been a customer of Lucky Vitamin for 10+ years now. I purchase various supplements and pantry goods from them. As I am vegan and eat gluten-free, it's nice that they have such a nice selection of snacks and vegan vitamins and supplements. My orders are always delivered when expected and I like that I can add money to plant a tree to reduce the carbon footprint of my order. Most of the supplements I use are Lucky brand and they are a much better value than some of the other brands. I am sure I will continue to be a loyal customer forever. I strongly recommend this company! Tip for consumers:The site could use some work on the search function. If you search for vegan, some of the results may not actually be vegan. Read all of the ingredient lists to be sure. Also, the checkout process doesn't always work on Firefox; there doesn't seem to be any problem with Chrome, however. This is especially important if you use Rakuten. Products used:Supplements, pantry staples, and snacks. Service Value Shipping Quality Date of experience: October 6, 2022We have VERY, VERY specific dietary needs. This site carries many food/ wellness products that our local Whole Foods or Co Ops no longer carry. Because the items we need are not in high demand, many places take advantage of this and hike up prices, but not Lucky Vitamin! Thank you! Date of experience: October 4, 2022Great selection of items of supplements, shampoo, and other things at a great price, especially with the discounts/sales offered. Prices are even better than Amazon and the websites of the companies making the products. Tip for consumers:Make sure to use coupons Products used:Shampoo/chocolate. Service Value Shipping Quality Date of experience: November 23, 2022I've been ordering from Lucky Vitamin for YEARS. Their prices are very competitive and free shipping is important to me. I've never had any problems with my orders and they usually come right on time. Two thumbs up Date of experience: May 11, 2020I purchased from Lucky Vitamin for the first time and was very impressed in the speed of the order, pricing and packaging. I searched for specific products and located them easily. The only negative is that if it were easier to browse the website I may have purchased more. Besides that the checkout process is pretty straightforward. My order does not show the additional 15% discount deducted at the end from a code offered by Lucky Vitamins, some items were much less than my local stores. Note they do ship free with Fed Ex sure post so that is slower than priority mail but arrived sooner to me than estimated, received within one week of ordering so make sure to plan for that. Date of experience: February 25, 2019I love ordering from lucky vitamin because they offer bulk prices, fast & free shipping and carry many of the high ticket products I use in my business for a much lesser price. So happy they now ship to Canada and it gets to me just as fast as other Canadian companies I also shop with. Products used:Lily's chocolate chips & coconut aminos soy sauce Service Value Shipping Quality Date of experience: August 27, 2022After being referred to Lucky Vitamins by a major vitamin distributor, I've been pleased with each and every product purchased. Orders have been complete and fast delivery. The customer service is top notch when addressing product availability, order concerns and discounts. Tip for consumers:Lucky Vitamins is an awesome company to purchase your vitamins and supplements. High quality products always. Products used:Vitamins and supplements Service Value Shipping Quality Date of experience: April 21, 2022Lucky Vitamin has a ton of products to chose from; their selection goes way beyond vitamins. You can get food, cleaning supplies, beauty supplies and more, which makes it easy to hit the $49 minimum for free shipping. I always feel like I get a lot of bang for my buck when shopping here! Tip for consumers:Free shipping with $49 purchase. Some items qualify for free shipping with a $25 purchase. You can also earn "points" for purchases. Products used:vitamins, essential oils, supplements, beauty products Service Value Shipping Quality Date of experience: April 1, 2021The bottle of poorly wrapped lemon juice shattered in the box soaking everything & leaving a huge mess. USPS stamped box was received this way, damaged & leaking. Can't reach customer service. Tried phone, chat & emails, no response. Terrible service! Will never use again. Date of experience: February 17, 2020In an age when online ordering predominates and customer service often declines as a result, Lucky Vitamin goes the extra mile to take care of its customers. I get the products I want at a better rate, and if I didn't already know what I was doing they gave health coaches/nutritionists available to customers to walk them through things. Unparalleled! Tip for consumers:It’s just a good place to buy nutritional supplements and healthy living items. Products used:All nutritional supplements Date of experience: August 9, 2021I had been searching for my coveted Mrs. Meyers daily cleaner and found it on Lucky's site. The product was shipped timely and packaged appropriately. I was very pleased with their service and will be a repeat customer. Date of experience: January 23, 2020I live in AU and have had trouble finding a laundry detergent that my skin doesn't react to. I did some research online and found out about Charlie's Laundry Soap/Detergent. It's not sold in AU but I found it on LV's website. It arrived in a timely manner. I ordered again and this time I bought the stain spray from Charlie's. Unfortunately the bottle opened in transit and was empty on arrival. LV was great about promptly giving me a refund. I have been very happy with their service and recommend the company. Date of experience: June 30, 2019I am satisfied with the price and ease of online ordering. I have ordered from Lucky Vitamin many times, but this time the shampoo, conditioner and other liquid items spilled all inside the box. I was disappointed to see the tops were not secured properly for shipping. I hope this problem will be remedied for my future purchases and for others. Date of experience: October 1, 2018Luckyvitamin is a very great website to order your high quality supplements and get good discounts and hassle free delivery from them at a minimal cost Products used:Berberine I use Service Value Shipping Returns Quality Date of experience: January 29, 2023Loyal Lucky Vitamin Customers is what we should all be! Great products are available from the best suppliers at fair prices. With the offers of sales and promotions the savings are much more appealing. The website is navigator friendly & allows you to compare products. Date of experience: September 20, 2018Love the prices, selection, the fun free gifts, the great resource library, embedded videos and timely shipping! I've never been disappointed. If I've ever had an issue with an order, it was taken care of immediately with one e-mail or call. Date of experience: June 6, 2019Easy to browse as well as find your favorite products. Also lots of intel provided on every item. I am worried however, about the shipping time and back orders as I have been frustrated with slow delivery in the past. So this order is a test in a way. Having Free Shipping is great... but very slow deliver is not. Looking forward to my order as I have purchased a few new items. Date of experience: October 28, 2019They offer some great products and many prices even beat Amazon! For example, the Lucky Vitamin brand Gymnema sylvestre I take every day contains the exact same ingredient as what I'd been taking, but at a lower price per dose. Their Green Tea extract also has MUCH lower caffeine than any other brand I've seen- a plus for caffeine-sensitive consumers. Tip for consumers:Choose products from the drop-down menu from the search bar for better results Products used:vitamins, supplements and health adjuvants Service Value Shipping Quality Date of experience: October 21, 2022I was led to reconsider this product with its nice, moist consistency and enjoyable flavor. My experience with credit by customer service rep after original disCONTENT with sucrose, besides considering enjoyment, contributed to recently purchasing 10 more. At about $5 for 10 oz., that may still get you free shipping. This is Now a favorite for the price, though I'd prefer no added sugar. Tip for consumers:Try LV brand MINERAL, VITAMIN & OTHER SUPPLEMENT OFFERINGS to lower outlay, since IF YOU BOUGHT $25+, rather than $49+ OF OTHER BRANDED ITEMS, SHIPPING COST is waived. Service Value Shipping Returns Quality Date of experience: September 19, 2017Website is very slow, need to improve on the response time and speed to ensure a more pleasant online buying experience. Packaging also needs improvement, especially when shipping liquids, shampoos, etc. Attention and care in packaging will help prevent inconvenience for both parties. Other than that, pricing and variety of product offerings are still very good at Lucky Vitamin and I order my supplements online almost every month! Date of experience: November 6, 2017