I'm handicapped so I buy everything online. I've bought my bras online with her room for quite a long time it works out well for me and I'm able to get the same bra but I know fits every time. My experience has been good the only problem I had this last time was my address that changed and it got messed up in the system. I had to call to make sure they changed the way the address was showing. They did help me but it was not easy getting the help to do this. I was a little frustrated but my order did get to me. I'll still keep using her room for my bras. Date of experience: October 23, 2024Never received the order so I wouldn't know. This goes to say be very careful ordering from these online sites. Save yourself the trouble and shop online from a trusted retailer!:) *Redacted by admin Products used:Sports bra Date of experience: November 13, 2024I have used this site in years past and they are consistently great at getting my orders processed and shipped out in a timely manner. The items I have purchased are of great quality and price and I highly recommend HerRoom for your personal needs. Date of experience: October 11, 2024The garter belt is fantastic. My wife doesn't really like the thin waisted belts, preferring the wider ones. The thing about it is the garters hang lower which resulted in the stocking being lower on my wife's legs since she is short (5' 0"). Unfortunately, she didn't like how it fit her. However, this is not a knock on the garter belt at all. Date of experience: October 12, 2024I went online and reordered 2 items I had previously ordered years ago (38DD) and wanted them back again. I did not consider that I had lost weight (30 lbs) over the past 5-6 years and ordered (36D) so when they arrived they were a struggle to get on (body briefers). I returned them through the post office last week and feel like I need to be present to try things on in the future. Date of experience: October 15, 2024The items I was able to buy when living in a large metro area are not available now that I live in a small town. I'm so pleased to be able to find them at Her Room. Date of experience: October 20, 2024Great delivery very fast the wife loves the fabric & colours and the size is great to highly recommend. Highly recommended what a great team Herroom, are many thanks Doug Date of experience: October 18, 2024I ordered 10 pair of 100% nylon size 5 underwear after a lot of searching and reading reviews. After placing the order and being fully charged and expecting to receive the underwear, I was notified of a lengthy delay. In other words, I was sold underwear that was not in stock! That should never happen in my opinion! When the package arrived 5 weeks later, the fit was huge so I returned all of them and had to pay $9 shipping at the post office. The entire experience was terrible. Date of experience: October 11, 2024Well I am almost 70 yrs old. I am through with the underwire bra days. I have purchased $60.00+ bras for the last time. The last one were tearing my skin off. I bought that other crap out of elastic. Well let's say DD's can't wear those. Then I found HER ROOM. OMG I am in heaven. I purchased just what I have been searching for. FOR UNDER $30.00. In every color you could imagine. There is so much more. Thumbs up people...Thank you Date of experience: October 7, 2024Why is Cleo by Panache getting phased out? And why are there so few 28HH's available in certain brands?! Date of experience: October 25, 2024I was notified 2 of the 3 bras I ordered had shipped. When the package finally arrived only 1 bra with a note the other was damaged and didn't ship. In the meantime I was charged for both. I emailed them from their website Saturday September 21st and received an automated response. The response said they would get back to me shortly. On the website I think it says within 48 hours. Nothing by Wednesday Sept 25th so I called and waited 15 minutes before leaving a message. It is now a full week and 2 days after my original email and still nothing. I am fed up and want a refund for the 2 bras that are now limbo. Products used:1 bra * HerRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Quality Date of experience: September 30, 2024I was notified 2 of the 3 bras I ordered had shipped. When the package finally arrived. In the meantime I was charged for both. I emailed them from their website Saturday September 21st and received an automated response. The response said they would get back to me shortly. On the website I think it says within 48 hours. Nothing by Wednesday Sept 25th so I called and waited 15 minutes before leaving a message. It is now a full week and 2 days after my original call and still nothing. I am fed up and want a refund for the 2 bras that are now limbo. Date of experience: September 30, 2024 (function(w) { function go() { (adsbygoogle = window.adsbygoogle || []).push({}); } if (w.addEventListener) { w.addEventListener("load", go, false); } else if (w.attachEvent) { w.attachEvent("onload", go); } }(window)); loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Janice G. Ohio 1 review 0 helpful votes Follow Janice G. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Just a good site, good service” October 17th, 2024 Verified purchase I enjoy shopping with HerRoom because of the selection of quality merchandise. Delivery is quick. The selection is good, both full-priced items and sale. There is nothing to complain about at HerRoom. Date of experience: October 7, 2024I have been wearing Shadowline panties and other Shadowline items for many years. They hold up like new after many washings and outwear any other name brands I have purchased. Date of experience: October 14, 2024I love these nightgowns. They are just perfect for a lady. I have the matching coats that go with them as well. Date of experience: October 15, 2024I could place the order easily and I like my choice of shapware. Date of experience: September 6, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Lisa J. Washington 1 review 0 helpful votes Follow Lisa J. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Long time customer” October 25th, 2024 Verified purchase I am a long time customer, I keep returning because the selection of items, price and service is first rate, Date of experience: October 15, 2024The site is exceptional and outstanding and I love the descriptions which gives you a very accurate description of all their merchandise. Customer service are warm, accommodating and care deeply for their customers. I highly recommend this website. Date of experience: September 30, 2024Shopping experience is always a pleasure. The site's descriptions and accuracy are spot on and just brilliantly written. Customer service is always attentive and caring. Date of experience: November 10, 2023 “Great Experience Always” November 25th, 2022 Verified site experience • Previous review Every item is in pristine condition and shipped to perfection.The website's photos and descriptions are precise and look exactly if not better in person. Customer service is always helpful and accommodating. I highly recommend this company! Date of experience: November 25, 2022 “Always Consistently Great” November 20th, 2019 Verified site experience • Previous review Love the website, the merchandise, the way HerRoom makes you feel extra special with little gifts like free shipping, or a $20 gift certificate or percentage off merchandise. They are truly one of the nicest vendors around. Date of experience: November 20, 2019 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Barbara G. Texas 1 review 0 helpful votes Follow Barbara G. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Great service” October 10th, 2024 Verified purchase I've only ordered twice from her room, but each time I am kept up-to-date when there isn't backorder and usually it is shipped earlier than stated. I have been very satisfied dealing with this company and their products are wonderful. Date of experience: September 30, 2024I love the fact that you have such amazing filters in helping us find products by styles and sizes, and some of the most extensive product selections for lingerie on the internet. Unfortunately, the HerRoom search engine is painfully slow in loading and this makes the experience very frustrating. This is not due to slow internet or wifi on my end; I actually had my house hardwired with ethernet and don't have wifi buffering to slow my system down since my house has been wired for ultra high speed internet. I don't encounter such slow speeds with anyone else on the internet, just HerRoom, which is super slow, which is like dial-up from 30 years ago. Delivery time for my order has now now taken over 7 days from date of shipment, on top of delays for the item having been out of stock. I would have thought that the items would have been expedited since I had such a long wait. Date of experience: October 2, 2024I was able to find my favorite panties in colors that I love! There is nothing like Vanity Fair Lace Nouveau nylon briefs. They've been my favorite over 30 years. HerRoom carries colors I just can't find in the local department stores. Shipping was fast, too! I love HerRoom and VF panties. Date of experience: October 3, 2024The only panties I wear are shadow line high cut briefs. I have worn them for many many years and they are the only ones that do not ride up. I never put my lingerie in the dryer so they last forever. My old ones are still OK but I wanted to get some new ones in case they weren't available any longer. Thank you for continuing to carry the shadow line panties. Date of experience: October 3, 2024Only part of my Order was available for shipment. I have tried to contact the Company through their Website on two occasions to find when the last item would be shipped but have had no luck. I received a Message that I would receive an e-mail but it has never arrived. I understand delays are common and are acceptable. What is not acceptable is poor Customer Service. Date of experience: September 24, 2024We were looking for a nice, short, half-slip plus a padded bra that was both becoming & comfortable. Checked with HerRoom & happily, they had them both. They were ordered & arrived quickly & in perfect condition. We are both delighted with the products & service. Date of experience: September 30, 2024Items arrived promptly, good communication on delivery dispatch and dates. Items packed well and we're as described. Quality very nice. Date of experience: October 13, 2024It seems that each order seems to change the delivery date. It was October now it's November., they send you one bra then the rest takes months to get. Not great customer service. Then after I order my ten bras they send me a text for 25% of my next order. I didn't even get my first order. Very upsetting. Date of experience: October 9, 2024I love my Maidenform bras and Vanity Fair illumination panties, but I live in a location that doesn't sell them. I have ordered from Herroom before, and decided to try them again. I placed a large order, and was notified almost immediately that the several items were out of stock or pre-order status. No big deal, I guess. The only problem is that they held up the whole order for a few pieces. The whole order finally shipped out complete 3 weeks after it was placed. It was delivered while I was out of town, which is the reason I ordered the pieces to begin with. Hopefully the next time I need an order, there won't be such a major issue. * HerRoom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Date of experience: October 7, 2024