I bought some metal loading ramps at Harbor Freight. All of the edges on the ramps were razor sharp, probably because the ramps were stamped and no effort was made to dull the sharp edges. Not surprisingly, I cut my hands while attempting to use the ramps. So, I boxed them up and put them in my garage. Because the ramps were defective (sharp edges) and unusable, I tried to return them to Harbor Freight. The manager told me that it had been more than 90 days since I bought them and Harbor Freight would not give me an exchange, refund or store credit. Harbor Freight sells highly defective products. I will never buy anything from them again and encourage others to do the same. Products used:Bought ramps at another store. Service Value Returns Quality Date of experience: December 2, 2024Bought a 20 Gallon Oil tank at the Bristol location in CT. When I brought it home and put the wheels together. I noticed that the tank leans to one side. It rolls unevenly on the floor. Very dangerous once it becomes full of oil. It can tip over, hurt someone and cause a mess. The store will not work with customer to give a discounted rate for the annoyance. I called the customer number and spoke to Olivia at customer service. She stated to fill out an online warranty claim form to get my money refunded since the store won't take it back because it's in the pumps and sprayers category. I filled out the form. I received an email days later that my claim is denied. Harbor freight has the worst customer service that I've ever dealt with. Tip for consumers:Harbor Freight does not care about losing customers. Products used:20 gallon oil drain tank Date of experience: May 2, 2024I bought a tool that advertised fitting my car. It didn't. I brought it right back and was denied a refund. I was told that their system tagged me as a Known Retail Theif. They say I go around returning items in various stores. Total lie. I use Amazon to avoid these kinds of businesses. But today I went into harbor freight and was instantly ripped off. They gave me a number to call. I called their complaints number and was treated like a criminal. The fact is, Harbor Freight sells garbage and when you try to return their garbage they call YOU a Thief. I will Never wasl into that Sewer again. Amazon is still the Safest way to shop Products used:None. They sold me just that will NOT work Service Value Returns Quality Date of experience: March 21, 2024So last night I purchased the Chicago electric Flex 125amp welder.Today I go to use it and I'm getting 0 arc.Its feeds but absolutely no charge.I tried different thickness of metals and different outlets around my house and still nothing.So right away I go to return it and by "Right away"i mean the day after I bought it and im told at the store that because I didn't buy their warranty I'll be charged a 20% "restocking fee".So even tho the welder didn't work right out the box I was still charged the $21 restocking fee.I didn't make a scene because that's just not my style,but believe me i was seriously pissed off.So my advise to anyone buying any complex item like a welder or a generator or any electric tool,its in your best interest to buy the extended warranty.This is honestly in my opinion just bad business.So home Depot here I come... Tip for consumers:I have been a long time customer of harbor freight because of their excellent customer service and decent quality products. You have lost a loyal customer. Manager was very friendly and helpful, but unfortunately she has to follow the ridiculous company policies. Date of experience: December 17, 2023I used this on my outboard and it measured 60-30 psi. So I borrowed a tester and it read 176-174 psi. So I would have had possibly scrapped motor due to bad compression. Good thing I tested again with a accurate tester. To make things worse Harbor Freight charged me 20% restock fee for their defective tools. 100 percent satisfaction guaranteed as long as you pay restock fee. Tip for consumers:20% restock fee on defective is ridiculous Products used:None Service Value Shipping Returns Quality Date of experience: February 14, 2024I called the Westminster store in Colorado. I asked about a product, the young lady told me she would check and get right back to me. I waited for 35 minutes and then was hung up on. I call back and promptly disconnected. It must be hard to have a business when customers are treated so badly. Good luck in the future! Products used:none, I wasn't able to order anything! Service Value Shipping Returns Quality Date of experience: February 2, 2024If you're looking for decent tools and don't want to pay an exorbitant amount of money. Look at Harbor freight. I've been using their tools for years and I've never had a problem and they're returned. Policy is very generous so like I said. If you wanna save money, used Harbor freight. Service Value Shipping Returns Quality Date of experience: January 22, 2024A nice gentleman named Vincent came to aid me as I looked for your information on a drill press. I had needed to know about the difference uses for the sizes and recommended for steel. Even though I didn't purchase an item he wished me luck on my journey. Date of experience: February 3, 2024I wish I could give no stars. I purchased a circular saw for 47.00…regular priced 59.00. I used it one time and it stop working. I had only had it 1 month. I took it back to the store where the store manager, Ashley Wattley, who was aggressively rude, stated I had 5 days to figure it out and refused to refund me my money. My perception, this is robbery, you just going to take and keep my money for a non working tool. I left the saw at the register counter, I can not do anything with it, it does not work. The manager picked it up and took it somewhere. Now I have to go through my bank to recover my loss. What kind of customer service is that? Tip for consumers:I have always had a pleasant experience but I never had a product issue. When I had a product issue I received the worst customer service ever. Service Value Shipping Returns Quality Date of experience: January 19, 2024Be aware of the coupons and read the fine print of witch there is a lot of. I recreantly went to Harbor Freight tools because the emailed me a coupon 30% off the entire store. I picked a few things out and when I get to the check out they say it is only for items $20 or less and you can only use it on one item. I left my cart and walked out! Then I thought I will call and complain 1-800 number. I asked to speak with a manager and this looser comes to the phone. I explained everything and ask if he thinks there advertising was deceptive and he said no he thought it was clear. I never will go back. They just lost a customer for life! Date of experience: January 16, 2024This online experience was the worst of ever had. They didn't feel my order even though it showed locally and at other stores but I couldn't get out to get it. So I tried to online order they shipped half my order said some was back ordered. Just terrible go to the store it's a great place to shop but not online. Date of experience: January 15, 2024I'm always asked for my phone number. I never give it out. This tile the poor cashier looked like she had a really bad day going and she snapped."phone number" and I said "what's yours?" "You're NOT getting mine." I said "you're not getting mine then." "FINE...she said something about warranties and returns and I would have to have a receipt. I said duly noted and I keep all my receipts. I then said I was just trying to lighten the mood about the phone number thing. She said, "I get people doing that about 100 times a day". I paid and started to walk off and she said, "dumb m-fer". I turned and said "I hope that wasn't directed at me" and she ignored me. I certainly will avoid her from now on. If it's needed this was at the Columbus, Indiana HF. Store #*******. Products used:Parabolic Heater Service Value Quality Date of experience: December 29, 2023I was to receive a Pittsburgh 225 piece tool kit back in November and still have not received it. Company is not responding to calls or emails. I think company is scamming me, be careful with this comapny. Service Value Date of experience: January 10, 2024Paid extra for 2 to 4 days shipping. Didn't even get a shipping number for 4 days. Then when I emailed about it they said sorry for the confusion it takes us 1 to 5 days to process your order, then 2 to 4 days from there. So if you have a timeline on a job don't order from here. Service Value Shipping Date of experience: January 21, 2024Harbor Freight has taken the ability away from their cashiers to scan in a coupon. So if you forget your phone, or you don't have access to the internet, you're screwed. Seems discriminatory. The coupon says EVERYONE gets 20% off. Well apparently that's not true. Cheap bastards. Date of experience: July 2, 2023Manager RENE had terrible disposition when returning a defective item with receipt. Absolutely hates his job and doesn't happily serve the customers who pay his salary - tools are garbage and so is the store. If you want to make money in the community treat the community with respect or go somewhere else and stop ripping people off! Tip for consumers:They manufacture their tools in China, then you return it for being defective - they charge a restocking fee. If the item is defective it is not being restocked for sale since it is defective. HOWEVER, the fee covers the cost of building the item SCAM: sell you defective item (make profit), you return with receipt (they charge a restock fee that covers the manufacturing cost anyway), company profits on refunds. In my opinion - FOOD FOR THOUGHT! Stop making crooks rich! Products used:Roofing nail gun Date of experience: August 30, 2023Was not aware that they charged restocking fee of 20% had purchased a socket set for locking lug nuts got home found it didn't fit any of my vehicles so brought back to store returned item they clipped me for 20 dollars will never shop at harbor freight again pretty disgusting to charge for returning product that doesn't work for customer will go to more reputable store I guess you don't get what you pay for at harbor freight Tip for consumers:Go to another store that doesn't have to steal to make a profit Products used:N/A Service Value Returns Quality Date of experience: February 26, 2023I'd give them a zero if I could. Deceptive marketing, sending me an email saying I left stuff in my cart that I had ordered, prompting me to re-order and then they refuse to cancel the order, days before it shipped. And then the duplicate order shows up short. 45 minutes on the phone with customer service and getting nowhere. Never buying from them again Products used:Tools Service Value Shipping Returns Quality Date of experience: March 11, 2023Went to this store, was denied help by employees. Jamie store supervisor was rude, rushing me and Kept stating thier closing time but not offering any assistance. Than rushed me to check out, was argumentative. After shopping and finding what I needed with no assistance, ended up leaving without merchandise because Jamie was rude at check out and said she didn't need my business. I will never go back. Waste of time and abusive experience. Products used:None- couldn’t complete a purchase with hostile store supervisor. Date of experience: April 28, 2023Used to love this store, but changing my review after being charged a restocking fee on a BROKEN product. Bought it, didn't work as described, returned it WITH receipt and was charged a $40 restocking fee. This was NOT mentioned when I purchased it from the store nor was there a sign on/near the item. If there is a restocking fee this NEEDS to be mentioned BEFORE I purchased. I generally don't return items but this was a pricier item and it didn't work. After this I feel like this store is not honest and I will not be shopping here again. I tried talking to customer service who claimed this was on the receipt and on their website - which is great except I shopped IN STORE and it's not shown on my receipt until AFTER purchase - as in I had no way of knowing about this until AFTER the purchase. Never trusting this company after this scam. Tip for consumers:I don't understand how have a restocking fee on "select items" can even be legal if it is NOT clearly posted IN STORE AND ON THE ITEMS that require this. Nothing is stated when you check out.You know nothing until AFTER the purchase and it's too late. This is a scam and this company is dishonest. Products used:a BROKEN thermal imaging tool Service Value Shipping Returns Quality Date of experience: May 21, 2024I purchased a battery-operated liquid transfer pump. I installed the batteries and it simply did not turn on. I went to the store to return and was asked: "Did you put any liquid through the pump." My response, "it never turned on, how could I put liquid through the pump?" They then held the tube to the light, smelled the ends, and wiped with a cloth. Basically, calling me a liar. They said the pump cannot be returned in-store. I said why?, I purchased it in-store. The manager came over and asked me, again, "did you put any liquid in the pump?" Same answer, "how could I if it NEVER TURNED ON!" After 10 minutes, 2 employees, holding up the rest of the line, they reluctantly refunded my purchase. All this for a $9.00 item. Oh my God, they really need lessons in customer service. I will stick to Home Depot or any other supply store before stepping foot in this place again. Can't stand their attitudes! Service Value Returns Quality Date of experience: January 4, 2023Bought 150$ worth of gift cards and they were shipped to the wrong address. This place won't provide tracking and says they can't do anything. They refuse to get back to me and their customer service is the absolute worst. I'd not buy anything from them if I were you. Worst company I've ever dealt with by far. Tip for consumers:Don't. Just dont Products used:Gift card Service Value Shipping Returns Quality Date of experience: December 22, 2022Bought an expensive zurich scanner which said it would perform abs bleeding. When used on my 2010 fusion, i got the message abs bleeding not supported for this vehicle. Harbor freight charged me 20 percent of the price of this tool for restocking fee because it had been opened. I feel i have been misled by the fact that abs bleeding and all makes and models both are checked for this model on the box. Support could not help me when contacted. Products used:Zurich zr15s scanner Service Value Returns Quality Date of experience: September 4, 2023I had ordered 9 boxes of gloves, The air bag for lifting things, and a work light. I never got the work light, was never in the box. Im far from impressed. Customer service is a joke after waiting a half hour or more. They where no help at all. One option and nothing more. Being blasted in the ear with that garbage music high to low and back again for that amount of time. Just adds to the aggravation. Besides it being late and hanging around in mass for two days. Yeah i lost my cool with them, after a run around and no real help in the first place. As well as my ears hurting from that non-sense that kept blasting my ears. Partially def as is and they just made it worse. I'm not here to give my money away. I only say what i see and what is. Tip for consumers:Don't order from them if u have too, help is a joke there. Prob wont get your full order and have to fight for it. They never send enough to fill the store in ri. So check surrounding states for things. Products used:Gloves, air bag. Service Value Shipping Quality Date of experience: July 14, 2022HarborFreight is a great place to buy power tools along with random home and industrial products. Their prices are often better than what you would find at Home Depot or places like that. I can't lie, I'm a Harbor Freight fan. Date of experience: March 4, 2013