Lord and Taylor online store doesn't fulfill orders but gladly takes your money. It's pathetic customer service systems is awful. They only have email and text messaging options. The "talk live" feature is disabled on their website. This company will not return messages and won't send you your merchandise. It's a scam. Don't fall for it! Products used:None. They didn’t send anything Service Value Shipping Returns Quality Date of experience: March 29, 2024Receive use items from: wrong size, order six dresses, and receive only two no refund. These people are scammers. They have very poor customer service. You can only contact them online and they never responded. Tip for consumers:Terrible experience Products used:Nothing trash Service Value Shipping Returns Quality Date of experience: January 27, 2024I have placed an order for 3 items. They shipped two and charged me for all three items. I reported this to them, sending the package slip. It has been 2 months without resolution, no money back, no responses. Service Shipping Returns Quality Date of experience: March 22, 2024I returned two dresses value over $1'000 I have tried to contact them by email, text, chat no one is ever responded and they kept my money. I have written to the business bureau and still no response. Order ******* Date of experience: March 27, 2024I ordered a cotton purple turtleneck from Lord and Taylor on 2/18/24, paying $25.98. On 2/20/24 I received a brown & white checkered button-up shirt, instead. When I contacted their Customer (non) Service I was instructed to send it back which cost me $17.94. I should receive an $8.04 refund. It would seem since their company made the mistake I should receive a full refund! Tip for consumers:That they make you pay for your return even if it was their mistake. Products used:None Service Value Shipping Returns Quality Date of experience: February 21, 2024They sent me a return label to give them a good review, after I did they received my return and never sent me my money back. All the communications went through NY and Co. Now, no one answers the emails, the phone number doesn't work, tooooo bad this used to be my favorite store. I think we should all send them to collections... Tip for consumers:I was sent a return label for a dress $355.00 the ups label tracking shows that they received it but they never actually refunded me Products used:Formal evening dress Service Value Shipping Returns Quality Date of experience: April 25, 2024Basically what the title says. My order never arrived. When I called USPS they said it got returned to the facility. Lord & Taylor told me the only way to get a refund was to return the product... which never arrived. After I asked for a number to speak with a live representative, they stopped responding to my emails. The only other two ways to contact them aside from email was live chat and text. If you click on the link for live chat, you will go to a link that has no way to communicate with them. If you try texting, you will not get a response back. Overall, a super negative experience. Service Shipping Returns Date of experience: February 29, 2024First of all I payed extra for fast shipping. It took two weeks just to mail my order. Then when the tracking said it should be delivered it wasn't. So I went to the post office to figure out what was going on. Turned out my shipping label only had my city and zip code. It did not have my name or street on it, so the post office sent it back. I checked my order to make sure I filled it out properly and I did. They made the mistake on the label. I've been trying to reach out to them for a refund on my order and on my shipping since they made the mistake. They do not have a phone number just an email. So far no one will return my emails. The customer service is awful! Seriously l, who mails a package without a full address! Tip for consumers:Can’t get customer service to return my emails Products used:None Service Value Shipping Returns Quality Date of experience: January 19, 2024I ordered some clothing on Lord & Taylor website. I was trying to see if the coupon they sent me would work and when I clicked on "apply", the order was completed without applying coupon. I could find no way to cancel it. I tried to do "live chat" and after 40 minutes- still no response. This was around 3pm on a Monday. Also tried calling -no answer, texting-no response, and emailing- no response- ever from anything. Ordered the clothes on 1/15 and delivered 1/26. Luckily they all fit and are nice. I probably would have saved about $10 if coupon was applied Date of experience: February 1, 2024This store doesn't even worth a 1 star for a review! I bought a YSL Lou Lou Medium bag on Black Friday Sale with unreal discount and that was something I should be suspicious about! As it turns out, the bag is fake even though the quality is great and even a passport was provided! I ordered an authenticity certificate from third parties and went to a YSL store and both confirmed it's FAKE! Now customer service is not responding to any of my requests for a refund and say nothing about the fraud Products used:YSL Lou Lou Medium Bag Date of experience: January 23, 2024I purchased 5 dresses in November, they charged me for all 5, only shipped 4 (one dress was never shipped). After receiving the 4 dresses and trying them on, none of them fit and immediately (the next day) returned them all in the original packing and in brand new condition. After not receiving a refund for over 30 days, I issued a dispute with the credit card company. After receiving a temporary credit from the credit card, I now find out that Lord and Taylor sent a letter to the credit card company LYING and saying that they only received 3 of the 4 dresses back. In turn, the credit card company rebilled me back, and I am out $500 since the credit card company closed the dispute and said its the merchants word against mine and they believe the merchant. Anyone have any advise or is this a dead end? So frustrating Date of experience: February 5, 2024Terrible company! I would never purchased anything from them. I purchased shoes from them for $500 and I'm not able to return it. You're not able to contact a human to solve your problems because there is no customer service phone number. No response back from emails. Don't purchase anything you will be stuck they're scamming people because there's not any return options. The only other two ways to contact them aside from email was live chat and text. If you click on the link for live chat, you will go to a link that has no way to communicate with them. If you try texting, you will not get a response back. Overall, a super negative experience. Worst experience ever with Lord & Taylor. This store doesn't even worth a 1 star for a review! Tip for consumers:Terrible company! I would never purchased anything from them. I purchased shoes from them for $500 and I’m not able to return it. You’re not able to contact a human to solve your problems because there is no customer service phone number. No response back from emails. Don’t purchase anything you will be stuck they’re scamming people because there’s not any return options. The only other two ways to contact them aside from email was live chat and text. If you click on the link for live chat, you Products used:Purchased Shoes got $500. Terrible company! I would never purchased anything from them. I purchased shoes from them for $500 and I’m not able to return it. You’re not able to contact a human to solve your problems because there is no customer service phone number. No response back from emails. Don’t purchase anything you will be stuck they’re scamming people because there’s not any return options. The only other two ways to contact them aside from email was live chat and text. If you click on the link for live chat, you will go to a link that has no way to communicate with them. If you try texting, you will not get a response back. Overall, a super negative experience. Worst experience ever with Lord & Taylor. This store doesn't even worth a 1 star for a review! Service Value Shipping Returns Quality Date of experience: March 12, 2024Never received luggage order, could tell by tracking it never left UPS facility. Have asked a refund repeatedly during the last month & had the same response from at least 6 people. This place is awful! Date of experience: March 2, 2023I left reviews on their site already but they were conveniently deleted by Lord & Taylor. I order 2 Gucci belts 4 days apart, they were counterfeit. I returned both, received refund for one minus $7.99 fee, still waiting for a refund. Contacted them numerous times, they are telling me 10 business days but it's been 3 weeks. Luckily, I purchased through PayPal, and filed a claim with them. This is not the same Lord & Taylor as it used to be. Stay away! Tip for consumers:Do Not buy from them Service Value Shipping Returns Quality Date of experience: January 8, 2023I ordered two gowns back in July. I returned them two weeks later got my confirmation. I still have not received my refund of $500 and this is now November 1. You can't talk to no one. I get the same email over and over that it'll take seven days it's been three months do not order from lord and Taylor.! Date of experience: October 31, 2023I purchased a dress that was a "Final Sale". I purchased the six based on their recommendation, verified by my measurements being them same as their size suggestion. I paid the $33.00 extra fee to receive the dress sooner than 4-7 business days. It did not arrive on time. But the most disparaging part of this order was the fact the dress was at least two sizes too small. I realized the dress could not be returned, fine. But surely it could be exchanged for a larger size since without knowing their clothing must run very small. After several emails getting a different answer with each one, the final outcome was absolutely not, the dress cannot be EXCHANGED. I feel so let down and actually feel hoodwinked. I spent close to $400.00 on a beautiful dress I'll never be able to wear. I warned them that I would find as many places as possible to leave a review of my experience. It would be kindly worded but negative in nature. Their response, to ignore me. Not even an apology. Buyer Beware. Tip for consumers:Anything else I’d like to share? How utterly disappointed I am. This experience now has me rushing around to find something else to wear to my sons wedding 6 days from now. Products used:Nothing can be used Service Value Shipping Returns Quality Date of experience: October 21, 2023This merchant has awful customer service. I bought a size 18 gown and when it arrived it fit more like a 14. So back to l&t it went. It's now been over 2 weeks and i still haven't been issued a refund. Who even takes that long to process returns? Avoid at all costs. All the extra coupons are not worth it. Shop at nordstrom for better customer service. Service Value Shipping Returns Quality Date of experience: April 29, 2023I ordered two dresses for a wedding, neither one if them were appropriate. As soon as they arrived, I tried them on decided to return- packed them back in the original shipping box and sent right back, in February! I still (June 9) do not have a credit for one of the dresses which L&T lost until April 18. I am still trying to initiate an over $600 credit. Customer service responds like a bot so apparently no one there cares. Products used:none Service Value Shipping Returns Quality Date of experience: June 9, 2023I will never order from them again. I received a damaged garment. It was also too small. The return was refused because of the damage. It was never worn, tags still on and it was returned and post marked the same day it was received. I always return the same day so as to get credit quickly. Lesson learned with this company, if you do business with them document everything and take pictures if returning any garments to them. Even if in perfect condition. They will not talk to you on the phone, only via email. Patricia D. Was just an email pusher and had no authority and the warehouse department was absolutely worthless. They should also be inspecting for damage before garments go out. A one sided quality control. Hmmm. Date of experience: December 7, 2022I ordered several items which came in 4 separate shipments on different days. When I received a pair of earrings in one shipment, they were damaged. I have emailed 5 times in the last two weeks to find out if they will at least replace them (the earrings are non returnable). No one has answered my email, and the number I found online is a non working number. The earrings were $88 and I am disgusted. Date of experience: July 22, 2021I bought a $89 dress from lord and Taylor June 2021. It was smaller than the size I ordered… but I'm unable to return or exchange. The stupid system won't let me print the return label. I guess they want the clock to run out on me. No number to call, won't return your email. Be aware of this scam! I spent $80 for a dress I can't even exchange or return. Don't shop with this company. Tip for consumers:Don’t shop with these horrible people Products used:None. Stupid dress is not my size Service Value Shipping Returns Quality Date of experience: September 17, 2021I ordered a dress for my mother to wear on my wedding day. The delivery was supposed to be a maximum of 7 business days. The order was December 29th. My wedding was January 14th and I went on my honeymoon the next day. Supposedly, the dress was delivered January 17th but I'm unable to verify. I dealt with their customer service who gave me the wrong delivery times then they stopped responding when I asked for a refund and information on how to return the dress. The person from their customer service that I dealt with was Har$#*!ha M. This was so stressful and I will never order from Lord & Taylor again. This was unacceptable. I used to love Lord & Taylor but they have been horrible since they went online. The order before this one wasn't even processed because even though it showed as available online, they said they were sold out which wasn't so bad but this time, they just plain lost a long time customer. Tip for consumers:Horrible customer service and you can’t get refund even when it is their fault. Products used:Formal dress Service Value Shipping Returns Quality Date of experience: January 18, 2024Lord and Taylor will not refund my $508.00 from July 2023! I keep getting bogus emails saying they are working on it and it will take 7 days. It's been over 4 months now. Where's my credit? Can not contact them...CROOKS! Do not order from them! Service Value Shipping Returns Quality Date of experience: December 23, 2023Some online company bought the L&T name and is trading on what used to a quality brick and mortar store. The online L&T will sell you shoddy products and refuse to back them up. Stay away! This is not the Lord & Taylor that showed respect for their customers. Date of experience: July 2, 2022This is a follow up to my last review. A Lord & Taylor representative responded to my emails and resolved the issue. I did receive the wallet. Everyone makes mistakes and it is how it is handled that matters even more. Lord & Taylor did redeem itself and deserves this five star review. Thank you! Tip for consumers:The return process was easy. Products used:I ended up returning the wallet. Service Value Shipping Returns