Customer service is HORRIBLE. THEY HAVE THEIR REPRESENTATIVES LYING TO THE PUBLIC! I ORDERED A GIFT CARD TO BE SENT OUT AS A GIFT AND THEY ARE CONTINUALLY SAYING SINCE THERE IS NO TRACKING NUMBER THEY CANT HELP ME FIND THE ORDER. WELL I DUG A BIT FARTHER AND FOUND OUT THEY DONT USE TRACKING NUMBERS JUST REGULAR POSTAGE STAMPS, BUT STILL WONT HELP ME TO FIND OUT WHERE THE GIFT CARD IS.TO TOP IT OFF YOU CAN HARDLY UNDERSTAND THEIR REPRESENTATIVES, THEY BARELY SPEAK ENGLISH.SO SHAME ON THE DOLLAR TREE AND THEIR LYING REPS! I WILL BE REPORTING THIS INFORMATION TO MY LAWYER ABOUT FALSIFYING INFORMATION. Tip for consumers:YOUR COMPANY IS HORRIBLE YOU SHOULD BE SHUT DOWN Products used:NOTHING NOR WILL I BUY FROM THE DOLLAR TREE ANYMORE AND WILL CONTINUE TO PASS THIS INFORMATION ON Service Value Shipping Returns Quality Date of experience: January 11, 2025Cashier swore at me and was bossy with every customer in line, reprimanding everyone for placing the greeting cards upside down and placing the conveyor separator in the wrong place. Falsely accused me of swearing at her to put me on the defensive for her actions, however as mentioned, she actually swore at me. Argued and talked back with rudeness. Manager was not supportive and made excuses for her Date of experience: October 21, 2024I purchased $200.00 worth of artificial flowers for my sons wedding and the bride decided she wanted to go with fresh flowers instead. Only 2 weeks later I contacted the customer service department for directions on returning the flowers and was told that ALL Dollar Tree purchases were final. I told them that their website clearly stated that refunds with receipt and tags on product could be refunded. Representative just kept repeating "sorry for the inconvenience"! Wow how can you get away with giving false return policy information on a website. I was robbed 200.00 and now im stuck with 200 artificial flowers! Horrible! People beware. They are thieves. Service Returns Date of experience: April 24, 2024Kate really happens to be all in all rude, pushy, frigid, cynical, arrogant, obnoxious and irritating as far as branch manager that openly makes you feel like a gigantic nuisance and i will never come back to dollar tree facility being located as far as roseland community with regard to santa rosie all in all generally through northern california Service Quality Date of experience: May 30, 2024I recently bought a carton of Allen's Cranberry Cocktail Juice, that contained, mentrual blood!. Yes!. You heard me right, with the blood clot and some kind of paper, or membrane, also in the container. I took pictures of it. I had bought this product, recently, from a Dollar Tree Canada's store, at 1224 Dundas Street, in Mississauga, Ontario, Canada and their response, since I had also contacted them about this, (Which they also witnessed, for themselves), was less than receptive. I am going to sue both Dollartree and Lassonde, a Canadian owned company. I have not contacted, the owner of Allen's Cranberry Cocktail Juice, as yet, Dollar Tree Canada's response, was disgusting. They refused, to do a recall and to take the remaining, boxes of cranberry juices, off of the shelf, at the store. I was so f--k--g traumatized, it's not even funny. Avoid buying any kind of juices, or food products, at Dollar Tree Canada, stores. And also since this is a Lassonde's product, avoid their food products, especially cranberry juices and other kinds of juices, as well. You will end up drinking, menstrual blood, that is contained, in their products. See the pictures, that I have posted, showing the menstrual blood clot, in the cup. And coming from the same product, beside the cup, the box of Allen's Cranberry Cocktail. Sitejabber, blocks me from posting the images, here. See Dollar Tree Canada, Facebook page. Date of experience: July 31, 2024The Dollar Tree Direct line *******733 does not have the ability to tell you if it's in stock, if it shipped OR even where it is. When I asked for a supervisor, they were at lunch at 10am. And get this...The store manager doesn't know if your order is in the shipment that they received until they open it. It's been a month of waiting for me already, it's a game now to see how long I can hold out. Wish me luck! Tip for consumers:The store manager Jessica that I've been dealing with is very nice and helpful. Thank you for that Jessica you're the only reason why I'm waiting so long! Value Shipping Date of experience: November 6, 2023Dollar tree stores are connected Connected to family dollar I just wonder if Do you show the rat Infested products that came from Family Dollar stopush, they have a $3 $5 lane and now they have. Of course, the $20 five, which it may increase. I would be afraid to purchase any products out of their freezer area where the drinks are. Because they're off the nasty black and dirty. Products used:Cleaning products thanks for my kitchen my container's zip lock bags so for us Date of experience: November 17, 2023I ordered a case of yarn then before it was shipped asked if I could exchange it, take it back to the local store or return for return the answer is no no no! The fact you can't return it is not clearly stated! Products used:Since there was no refund, exchange or credit, I have a case of yarn I don't know what to do with. I'm not going to use it due to the flaws in the colors , (same dye lot) and the twist ( results in what looks like a stain). Service Value Shipping Returns Quality Date of experience: November 30, 2023If I wanted to pay $5 or below, I would go to dollar general or 5 below. I am not happy at all with this new selelction and just skip to middleman and go to Dollar General. They really need to stop this stupid stuff. There is a reason I shopped at dollar tree Tip for consumers:Please go back to the dollar tree Products used:none I goto Dollar General and eliminate the middle man. Everyone I talk to , including employees hates this new venue. Service Value Shipping Returns Quality Date of experience: October 29, 2023Dollar tree not only raised their prices, but also reduced the sizes of their packages. Also, don't try to make a return, even with a receipt, it seldom is taken. They have pretty much lost my business. I can get the same items at other stores for less now anyway. With better service Tip for consumers:They seldom take returns, even with a receipt, even though they say they will Products used:Paper goods Service Value Returns Date of experience: June 28, 2022Without warning, Dollar Tree in Rockford, Illinois, (whose items were all $1 or less), has switched to $1.25 per item. I understand that "inflation" is around 5-6% but this is a 25% increase! I think this is taking advantage of a bad situation,,, and making it worse. I will still shop there,,, but not as much, and not as often. Date of experience: December 20, 2021Impossible to pick up a car on time in Las Vegas office on September 5th, 2023! 30 people were waiting in front of me, waiting time was almost 3 hours! NEVER AGAIN! I HOPE THEY ARE GOING OUT OF BUSINESS! Service Value Quality Date of experience: September 5, 2023Good deal for party, school, cleaning, health/beauty & household supplies. Of course, some items are cheaply made, especially toys, but what do you expect for $1? You might watch expiration dates on food. I shop there often! Date of experience: November 14, 2017I absolutely love dollar tree. There are so many items that the everyday home can find there, much cheaper than than other more expensive competitors. I purchase school supplies, batteries for video games, household items, snacks, gifts, etc. I even created a Pinterest board that gives ideas on how to make beautiful household crafts with only dollar tree items. My guests always think I've bought some expensive item, but I've crafted household items from dollar store goodies. You can't beat filling your snack pantry for only $20. $100 / month covers all of my children's snacks for the month which has cut my grocery bill in half. I highly recommend the dollar tree for everyday savings on items. I gave it a 4 because sometimes they run out of items regularly and that's a pain. Date of experience: February 28, 2016With Dollar Tree increasing their prices by a flat 25 percent I will no longer shop there. Many of their products already have greatly reduced quantities for the same price of one dollar. What's wrong with a 5 or 10 percent increase not jump to. 25 percent. We all would like a 25 percent increase in our income, which is unrealistic, except for them. If you do the math you can buy smarter at Aldi's, Walmart and other discount stores. Do not support this greedy corporation! Service Value Quality Date of experience: February 22, 2022Ordered 4 simple glass candlesticks. They gave us no correspondence. When finally talked to someone order was never shipped out for the longest time. Got the candlesticks long overdue and the were all broken. Stay away from them not worth the trouble Date of experience: December 15, 2021An order placed 5/21/23, order ready for pickup 6/8/23, but after speaking to the manager the product wasn't. An hour's time, gas, fighting the traffic etc, and showing the manager the email... Furthermore, her attitude-- "you should have called it's your problem and corporate's," call them, isn't good customer service. Calling corporate for a supervisor didn't result either, the entire group with little care. They have my payment money but won't provide the product. Insulated supervisor doesn't cut it either. They've forgotten I'm the customer, not them. We, as a customer deserve the product because we paid for it! On to legal battles to get the money returned. So much for this store. Tip for consumers:Buyer beware! This manager at this store simply didn't care, the product was said to be there, spent the time about an hour getting there and back, special trip, gas and wear and tear on the vehicle, plus time. Really didn't care. Also takes 3-5 business days to get a refund, which I'm unsure if this will happen. Attempted to talk to a supervisor, but of course they are insulated and won't answer the telephone. Can't complain to their corporate, they are totally out of bounds. SAD Products used:none. They say refund, we'll see. Service Value Shipping Returns Quality Date of experience: June 8, 2023Dollar General in Napoleon MI. I have been treated rudely for the last time from employees at this location. If you hate your job so much that you take it out on the customers then please, get a new job. I don't know who Mark is however he needs to check his employees. Maybe a quick lesson in customer service. Thank you for your time and consideration. Date of experience: August 13, 2022Visited at 12:15. Store was an absolute wreck but that's not out of the ordinary, this older lady named Dianna was checking us out. Definitely confused and struggling. She was stubborn and didn't want my help in counting for the total, which is fine, not my job. When Sue asked for help from the manager lady, she was absolutely rude, impatient, and spoke down to Dianna, saying "you can count change right Dianna do you need help with that too" in a very rude and demeaning tone. I was blown away this type of crap is happening in this day and age and definitely won't be back to this store anytime soon Tip for consumers:The manager was an absolute $#*! and spoke down to a stressed out struggling old lady. Absolutely uncalled for in ANY work environment. Products used:Kids toys, hobby craft items Service Value Quality Date of experience: November 12, 2022WATCH your receipt at Dollar Tree and the items scanned. Even though Dollar Tree increased its prices to $1.25 I was willing to continue being a patron. However, the last visit at dollar tree was finalized when I was charged $2.14 for an item I did not purchase. I called the store to speak with the manager on staff. This rude man hung up on me before I finished a full statement. All I was able to get out was "My receipt shows an over" then click, he hung up. I called back thinking it was an error and was hung up on again. I called the corporate office and left several messages, but no response. I was in the area on the date of purchase, but I live 15 miles away. This business employs some of the rudest people to manage their stores. I was a regular customer, but not anymore, besides, Dollar General still has $1.00 items I normally purchase. Date of experience: March 1, 2022Visiting family in Cabot AR. The cashier, she was wearing the mask with the nose uncovered all the time and talking to the customers that way. There is no one enforcing wearing masks, so another customer was in line wearing her mask covering only her mouth. Please, Dollar Tree spend some time training your employees. It is not enough with the many educational campaigns on TV, radio, internet, seems like they do not listen. Date of experience: August 25, 2020The Lebanon, Indiana DT is horrible in so many ways - the store is messy and dirty with merchandise boxes spread all over the place. Went there today, 7 people waiting in the only open register, while four store employees were standing outside having a smoke. They never take note of how many people are in line while other employees are sorting merchandise and should be called up front to ease the crowd. Date of experience: March 12, 2020I was very sad to enter the Manhattan, KS store to hear an employee complaining about her work with a four letter word every few words. The store floor was dirty, shelves were empty on many aisles, and bathroom had very little toilet paper and trash cans were overflowing. If I could have gotten my items elsewhere, I would have gone there. And because of empty shelves I bought less items. Date of experience: May 11, 2017I have now stopped buying certain things at Dollar tree. They are no longer cost effective. Raising the prices by 25 cents equals a 25 % increase! This is too much! A 10% increase would have been okay. Please rethink this. Date of experience: January 9, 2022It's the same price as in the stores, but they make you buy a lot more! So, where are the savings? Same price, spend more. NO SAVINGS! I can use maybe 5 wire baskets, but 36 wire baskets? NO! I will continue to shop in-store & buy only what I need today & near future. I used to do a lot of my shopping at Dollar Tree, but since they raised their prices by 25%, I shop at other stores that are still $1.00 for a lot of items that used to be $1.00 at Dollar Tree. I'll bet you won't include this review, because I tell the truth! Date of experience: July 10, 2023