I have been buying from Gap the last ten years and for the first time never received my order over 100 dollars. I called and they do not offer refunds for an item that never arrived. We also have a camera on the house and the mailman never came the day it said it arrived. Had to get the bank involved to file a claim. Disappointed in this service. Service Value Shipping QualityI was very surprised to receive counterfeit products of extremely low quality from the official Gap UAE website. The materials were low quality, with a jogger pant displaying conflicting "made in Vietnam" and "made in China" labels. Despite claiming 100% cotton, the tags revealed 77% and 60% cotton in the respective pants. This discrepancy occurred with both of the jogger pants I purchased. I previously purchased a jogger pant at a Gap store, providing evidence that the materials are not identical. Tip for consumers:Avoid counterfeit products Products used:Joggers Service Value Shipping Returns QualityYo! Gap seems to be the best retail company for those seeking for some nice quality clothes for a kinda low price. I personally was aware of this brand even before it captured the mass market. I thought that it would be a breakthrough, hence nowadays we can behold this picture. Many people wear attire from this brand and it seems to me this tendency will last for several decades more.In past months I have order two pairs of pants and a sweater All were enormously oversized compared to pant I bought las year and package was delivered to wrong address. What's happening?!Top mass-market clothes for its price. I mean, the price is cheap, while the quality of clothes is on a high level. If you wear casual clothes everyday then Gap is definitely for you. I love their minimalistic style in t's and I gotta big collection of their t-shirts with different colors.If you're looking for organic products, don't buy from GAP. Tags do not say 100% organic cotton and they are not certified GOTS. It is also super weird that all of the other reviews on this official GAP FB page are for an investment/trading gig. Products used:None Service Value Shipping Returns QualityNice basic t-shirts and you can get them with a big discount. I order here regularly and the quality is on a high level.Stretchy women's long sleeave plain t shirts now have balls on them. Lower quality. Looks cheap. The "favorite" t shirts were my favorite and now mine are all worn out 20 years later! Bring them back! Products used:T-shirts Service Value Shipping QualityI did shopping for more than 700 dollars per year. Before we could have some rewards. Now I only get emails asking I have 20 or 30 dollars rewards. But its a big lie. For whole year I did not receive any cent.I got two pairs of dress pants for $80 ea and the side seam on one of the pockets ripped within a week causing my butt to be visible at work. The second pair faded within a month and no longer fits around my waist/torso area. They also don't offer returns if the product has been worn. The material is poor and it's frustrating when you spend your money looking for quality and you end up with the same stuff you get at Walmart.I really like this store! They have a large selection in all categories, at fairly affordable prices and good quality products. So far there is always everything you need - quite fast shipment, quality in line with expectations, good price, and cheap shipment (about 2-5 dollars). I will definitely order something again. I recommend shopping in this store.I placed an order from Gap on Black Friday. When I received the box there was only 2 items out of the 12 that I ordered As well as two pj onesies from Old Navy which obviously I didn't order from Gap. I called multiple times and finally after the 4th time they said they can't refund my money until I returned those two items. I tried to return them in person and they wouldn't return them and give me a refund for the items I never received. This is absolutely horrible. Tip for consumers:Never shop here! Products used:When I received the box there was only 2 items out of the 12 that I ordered As well as two pj onesies from Old Navy which obviously I didn't order from Gap. I called multiple times and finally after the 4th time they said they can’t refund my money until I returned those two items. I tried to return them in person and they wouldn’t return them and give me a refund for the items I never received. This is absolutely horrible. Service Value Shipping Returns QualityAmazing! 2nd time I've ordered this product and the quality is perfect and the speed of delivery, incredible! I highly recommend doing business with them!Love Gap and there is not a store near us. Tried ordering on lone - what a $#*!ty experience. Only 1/2 order came in package and customer service was no help. Only option was waiting 3-5 business days for something I bought last week, and then reordering it and waiting to see if this time they actually sent it! Feels like I got stolen from. Don't use their on-line mail service because they are a mess. Customer service hung up before I was done. Ugh. What a nightmare of a company! Tip for consumers:Don’t order on-line. Shop elsewhere if there isn’t a brick and mortar store nearby. Products used:Hat and jacket Service Value Shipping Returns QualityI will never purchase anything from this store again. I purchased online and by the time I received it tried it on and figured out how to do a return. It was too late to return so now I'm stuck with clothing that has zero value to me and I can't even get a refund. When I tried to call their customer service I got stuck with someone who didn't even speak English and hung up on me. Horrible experience. Tip for consumers:She was very rude and unprofessional. Hung up on me in the middle of our conversation. Will NEVER do business with GAP again. Service Value Shipping Returns QualityI purchased a gift card online October 31,2022. They credited my account for $100 on November 1,2022. I have yet to receive the gift card. I have called customer service everyday for 4 days in a row and could not get one person to help me that could speak English or anyone in the USA. I kept getting the run around and still DO NOT have my gift card or my refund. I have been a GAP shopper most of my life and will NEVER shop there again. Tip for consumers:Don’t shop at The Gap Products used:None. No product delivered and no refund Service Value Shipping Returns QualityJust return two new items, ran two remote different locations. One is outlet store and cannot receive return. Several days later went retail store and refuse due to over return day and told me the online shop has 60 days. Call online department, being told change back to 30days for return. Ask to talk with manager and no explain to me that the manager is not available and ask me to call tomorrow. Only 20 dollar items, my gasoline and time cost is already over the $20. Not about money, Just DO NOT like Gap's customer service. Products used:socks and sunglass for baby Service Value Shipping Returns QualityFirst and last time buying gap jeans. Theyre expensive so you'd assume theyre of good quality. Then why does every lint/stray hair in a 5 mile vicinity end up on my pants? Good jeans shouldnt have static issues. Ive paid less for jeans that were better than thisThey may have some cute stuff but if you need to return anything, good luck. It's been 3 weeks and 3 phone calls later and they are still "looking into it". I was told 7 days for a credit. Service ReturnsI was trying to find a green zip up hoodie, but it would show me stuff for toddlers, men, girls, baby gap stuff, and it wouldn't show me a green zip a hoodie. And I tried clicking new clothes, but it showed me a list that I couldn't interact with any of the clothing items or sizing areas, and overall it was very frustrating and I ended up not finding it at all. And my kid got upset.I have been shopping at Gap for years. There is no longer a store in my city so I am forced to order online. I bought a flannel shirt on 12/26 that was discounted 40%. I never saw that it was a final sale. Any final sale I've purchased is discounted a least 70%. The shirt is too small and when I called to get a return I was told it was a final sale and not eligible for return UNDER ANY CIRCUMSTANCES. So now I am out $58 for a shirt I can't wear. THIS IS A SCAM. I will never give Gap my business again.Not a very satisfied customer here. The clothes are quite expensive and the wait for the delivery is long. I'm sorry but clothes at this price should at least be of exceptional quality. And they are not.I ordered 2 dress online and received my order not only late but both dress still have the store plastic security tags attached! I spent hours trying to remove it and hurt myself so I contact customer service and request a printed return label to send to so I can return it. They refuse and said company policy do not send out printed return label to customer. I already told them the nearest store to me will be hours for driving so I need to return it by mail but I don't have a printer to print, they still refuse to send me the return label and demand me to drive hours to the store to have the plastic security tags remove from store. They are using overseas CS for online chat so they do not care how their customer felt and they don't care about return customer. Tip for consumers:worst customer service in the U.S. Service Value Shipping Returns QualityGap sent me an email that I'd get 25% off jeans if I let them text me. I did and then the code only works on regularly priced items. I tried to call them and got sent to a sales call for a medical alert device and the woman on the other end wouldn't stop talking. I never could get through to a Gap representative to ask about the promotion. I've given up and unsubscribed, removing the 5 items I had in my cart. I can go somewhere else for jeans.Gap: This review has to do with "Best Employee" I have frequented (a lot) your store on Chestnut St. In San Francisco for years. Ree Diamond is just the best…always cheerful, but her best quality is "suggestions and choices". She has a personal interest for Gap making suggestions and ideas that might aid your HUNT. ……. Kudos REE‍