A neighbor wore an Orvis rain jacket to an event several weeks ago. Looked great, few wrinkles. Khaki colored, several pockets were pleated. A few days later, I saw that Orvis promoted what appeared to be the same jacket at about $100 with discount. I order this expecting that the original jacket was discounted. Side by side, the jackets were not the same material, one cotton like, mine more like inflexible plastic and very wrinkled. I have loved Orvis clothing for years. Unfortunately, I'm seeing evidence of corner cutting. Do I need to short the stock! Date of experience: January 23, 2023I am returning a sweater, as it's very large (rightly sized, but compared to most clothing made overseas, it tends to fit big for expensive ($100 range and up) sweaters, that are indeed, made beautifully. The stores are too far away, and the returns are too expensive, so I spoke with a very nice woman there by phone, and got a $6.95 address label right away, to return a lovely sweater ("Signature Softest Shawl-Collar Cardigan") and since so much of our clothing is made overseas, it's impossible to figure out what size is the right size. In this case, I cannot be bothered by paying another $100 for the item in smaller size (med). Seems when it looks great, feels great, but too big (maybe made here in the U.S. which is rare) it's a gamble no matter what to order online when it's not in their local stores. I'd like to go in one soon, just to check it out, as the online reps are very pleasant. Date of experience: September 17, 2018Received a catalog from Orvis this week. Saw 3 shirts I wanted. Tried to order, all they had were small and mediums. I wear an XL. CS says "catalogues printed months in advance, so sizes may be limited". So, it's a close out cat. False advertising to me. If you show a product, it should be available. Who is running marketing/sales? Lost sales are lost revenues. Products used:NONE Service Date of experience: July 27, 2023Just a heads up: Before you take apart the dog bed (the bolster couch bed) to wash the cover, either take notes, photos of mental notes on which cushion liner (there are 6) goes where. They aren't labeled with more than "short" or ''long". There are no videos at all to help customers do this. Products used:Dog bed Date of experience: February 11, 2022I really like Orvis clothes for women, with one exception--all of their pants are too long for me. I wish they'd give their female customers a choice of lengths like they do with the guys. The one thing that keeps me from shopping more at this site is their shipping charges. You can get around their exorbitant shipping charges by signing up for and using their credit card, but I've got enough credit cards, already. Date of experience: July 20, 2015Orvis, I once loved you... you know this. You were "the" classic company for preppy and sporty casual wear as well as outdoor gear. Your jean skirts were the staple of daily wear for the woman of the carriage trade. Alas, you sent your manufacturing off shore... and reduced your style standards to that of the hoi polloi... what were you thinking? Get your act together, Orvis... it is not too late to turn things around. "Sporting traditions since 1856"...:: big sigh:: Three stars... you broke my heart! Date of experience: October 21, 2019To keep this short... Please be aware that, if you buy something, and it does not fit due to a sizing consistency issue (as a number of customers have commented on), you are hit with a fee to exchange an item... a reduction of about $7 off of your credit for the item "returned"... even though you are (exchanging) ordering a new one in the "hopefully" correct size. I spent an additional $14 just for the pleasure of having to exchange items for the correct size. Won't be shopping at Orvis again! Date of experience: August 10, 2022This brand use to be synonymous with quality. Now the ghays have taken over and the colors are feminine and the quality is poor. It was the Bud Light of men's outdoor clothing before trans had any voice at all. Sad decline of an iconic brand. Tip for consumers:There are better alternatives Products used:Shoes, Jackets, Shirts, Gear Service Value Shipping Returns Quality Date of experience: September 18, 2023They claim to have world class service but not in returns. Absurdly slow return process. Slow return shipping. Slow to refund once received. They are certainly no Zappos. You either trust your customers or you don't. Date of experience: June 23, 2018I purchased two shirts, size XL on line. They fit well in the shoulders and arms but were huge in the body so I went on line to begin a return. Became annoyed I had to pay for the return and then more annoyed I had to pay $6.95 for each shirt I wanted to return. I wrote to customer service and received a condescending email back from Ed, which is attached. Pay for shipping and pay for returns and pay north of $100 for shirts and the customer is always wrong. That's Orvis! Date of experience: September 30, 2022I have been a customer of Orvis for many years. Things happen and there have been a few issues I have had over the years but their service agents were extremely helpful and knowledgeable they went above and beyond to make me feel valued and resolve my issues to my full satisfaction. For example last week I made a purchase and there was a mix up in the warehouse, I received someone else's order. Orvis overnighted my replacement and even sent me a gift card for my trouble. Tip for consumers:They have an amazing satisfaction guarantee. They claim if you do not like the product for any reason AT ANY TIME they will take it back. There is no expiration date for returns. I tested this by sending back a shirt that i ordered about 4 years ago that did not fit they gave me a full refund. Products used:I have purchased many things such as fishing rods, packs, clothing, shoes, household goods and dog beds. My last purchase was for some shorts and polos Service Value Shipping Returns Quality Date of experience: August 22, 2022I emailed my brother a gift certificate Saturday and my sister sent my brother a gift certificate Friday at 4; 42 pm. Orvis' website states an emailed gift certificate would be received by recipient within 2 hours. However, I was told both certificates would arrive Monday. This is unacceptable, and deceitful marketing by vendor. Fraud. I want answers. Date of experience: January 29, 2022I wish I could give a 0. I was an employee for 7 years had to go on FMLA and they kicked me out with any little excuse! They accused me of sexual harassment on the most perverted employee they had I even had witness and the guy still stayed and I was let go. I worked my $#*! off everyday! DO NOT WASTE YOUR TIME BUYING THEIR CLOTHING ITS ALL CHEAP AND COMES FROM CHINA! I was in quality when I was terminated. I saw the most cheapest $#*! ever! Tip for consumers:The management here could care less about their employees. You get treated like dogs, and have to work like slaves for nothing and when I say nothing, I mean no pay at all be aware of the merchandise before you buy it. Everything once again is made in China. Products used:Working there have you so many of their products all their sweatshirts and T-shirts have the worst material made in China it’s horrible material don’t spend $200 on a $20 shirt Date of experience: February 1, 2024Instead of replacing defective product they told me the item wasn't available and sent me a check? The item in the correct size and color is at a local store. Customer retention not a priority! Tip for consumers:For a high-end retailer they seem to have little interest in customer service Products used:sweatshirt Service Value Returns Quality Date of experience: February 25, 2024Or is says they delivered a product, but they didn't. Why do they lye about this and then do nothing to correct it?. Tip for consumers:Do not buy from ORVIS Products used:None. They never sent any items Service Value Shipping Returns Quality Date of experience: August 28, 2022Had jacket for 6 months poorly made Orvis say I sat on it BS. I expected better from Orvis it's junk. Date of experience: February 23, 2023