Wanted a refund on my membership that is a 100% guarantee and was denied. The staff walked away from me after harassing me to sign a form and called the cops. Costco then tells my purchases to the police so that it stays in a police report that anyone can view now Melissa Osgood decided to state to the cops that I was verbally abusing her at the Roseville Michigan store. The video recording does not have any verbal abuse I was only trespassed for not signing a form. Melissa Osgood trespassed me for not signing a form They denied me a tire warranty service after I got a screw in my tire. Omar Nezami the guy who gloats they pay him so well he can flat out buy a Mercedes offers me $200. It's great to know they pay him so well but offer me petty change after using the cops as a weapon on me. I only wonder if telling the police I was a Hispanic creating a disturbance was only to try and get a faster response. Really odd to have 6 cops to come so fast IF YOU BUY GOLD HERE BEWARE AS THEY TOLD 2 GOVERNMENT AGENCIES THAT I DID Service Value Shipping Returns Quality Date of experience: September 9, 2024The branch manager is the problem at this location. Today I experienced an example of blatant racism. It was raining and I decided to get a piece of pizza on my way out. A black man was in front of me and ordered a piece of pizza and ice cream. I am caucasian. He asked the clerk for a top for his ice cream 3 times. The clerk was 2 feet away and it was obvious he heard him, but he ignored him. I told the man my order was coming up and I would get him a top. The clerk called my number. I stepped up and said, "first get this gentleman a top for his ice cream". The clerk glared at me, grabbed a top and slid it across the counter to the man. He left my pizza where it was and I had to reach to get it. This isn't my first bad experience at this Costco. Products used:Pizza Service Value Shipping Date of experience: May 23, 2024The first time I was shorted pills at Costco I said nothing, but documented my pill usage like a hawk after that. The second time it happened I told the pharmacist I didn't want pills or money. I wanted it documented in case it happened again to someone else. She told me, "You complained and now Costco will never fill your prescriptions." Sounds like she knew they had a problem and wanted to shut me up. Service Quality Date of experience: January 3, 2023 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Brett H. Armenia 27 reviews 9 helpful votes Follow Brett H. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Costly Delivery Dilemma” April 26th, 2024 Costco's delivery service left me feeling cheated and frustrated. Despite paying extra for expedited shipping, my order arrived a week later than promised. Attempts to seek assistance from customer service were met with long wait times and vague responses. If you're looking for reliable delivery, Costco isn't the answer. Date of experience: April 26, 2024I no longer believe Costco is superior to Sam's. I was initially thrilled when Costco opened a store near my location, but my excitement was short-lived as I discovered a few things. Firstly, Costco's website is horrible! It has to be one of the worst, if not the worst, websites I've ever encountered. It is not user-friendly at all. Secondly, Costco does not have self-check-out like Sam's. In fact, I can use my phone to scan my items without getting in the self-checkout line. And lastly, and maybe most importantly, Sam's is less expensive than Costco. Value Date of experience: April 30, 2024Shopping at Costco is always a delight, thanks to its unbeatable selection, quality products, and fantastic value. Whether I'm stocking up on pantry essentials, shopping for electronics, or browsing through the latest deals, Costco never fails to impress. The warehouse format allows me to explore a wide range of products under one roof, while the bulk packaging ensures that I get more bang for my buck. I appreciate Costco's commitment to offering high-quality brands and its focus on customer satisfaction, as evidenced by its generous return policy and excellent customer service. With affordable prices and a treasure trove of goodies, Costco has become my go-to destination for all my shopping needs. Date of experience: April 22, 2024Left front door OPEN, lights on, and snuck away so they didn't have to install or haul away. Absolutely disgusting company practice! Taking advantage of less fortunate family's. Costco refused to refund my money since I'm doing the haul away and the install myself with help from the neighbor. Tip for consumers:Shop elsewhere, deal was too good to be true Service Value Shipping Quality Date of experience: March 19, 2024I've had consistently positive experiences with the Costco Pharmacy. The pharmacists are knowledgeable and attentive, and the prescription fill times are usually fast, even during peak hours. I appreciate the convenience of being able to refill prescriptions online or via the Costco app. Plus, the prices for medications are often significantly lower compared to other pharmacies, making Costco my pharmacy of choice. Date of experience: March 28, 2024The Costco Bakery never disappoints with its delicious and affordable baked goods. Whether it's their famous sheet cakes, fresh bread, or decadent pastries, everything is made with high-quality ingredients and baked to perfection. The prices are unbeatable, and the portions are generous. I always make sure to pick up something from the Costco Bakery during my shopping trips. Date of experience: March 28, 2024I've had excellent experiences with the Costco Tire Center. The prices are unbeatable, especially considering the quality of tires and the included services like installation, rotation, and balancing. The staff are knowledgeable and efficient, and the wait times are usually minimal. Plus, the warranty and satisfaction guarantee provide added peace of mind. Date of experience: March 29, 2024Not quite sure when Costco did this as I had always use my debit card to pay. Attempted to check out online for a pick up and card was declined. However, there's a hold on my bank account. Again, attempted to check out and card was declined with another hold on my bank account. What's going on Costco? You don't take MasterCard, but for some reason you can put a hold on my account for seven days. I really question that logic. Will be cancelling my membership after this! Tip for consumers:When to another store for an online purchase with pick up. Date of experience: March 2, 2024As I noticed by the years, whatever I bought in Costco was with some issues. By example, toilet paper is not the same quality as use to be for whole rolls. Taquitos rolls come with two boxes. One of them is always staffed with chicken, other one there is no chicken at all. Clothes are almost every time I purchased, miss measurement. Definitely,it's not store for the people who know products quality. Products used:The food , papers… Service Value Returns Quality Date of experience: February 5, 2024Costco pharmacy at Seminole, Florida sold me dangerous artheritis pain ointment that damage organs and kill. Name: Diclofenac Sodium gel. I complained to the pharmacy. They ignored me. Dr. Adel Khalifa Date of experience: February 3, 2024When I went to check out in the scan your own, someone ran my items for me. What is self check out if someone does it for you. You have to show your card to enter the store, show your card to enter check out lanes, scan your card before you can check out. You can't even pay with a different card even if you have someone with you who wants to gift you items, they tell you to figure it out later. When you leave the store you have to show your receipt and someone literally counts the numbers of items in your card. This was way too much. You can't get in or out without so many uses of showing your card so why have to have every item in your cart counted. There is no place to get more items once you go through the registers. Costco is way over the top on how they handle these matters. Even though I paid for a membership I will never go and shop there again. Products used:Groceries Service Value Date of experience: March 5, 2024They must have a different hiring criteria for the pharmacy. They are RUDE. I had a script transferred to them. Kept telling me, after hours, that they had not received the script. I kept calling the doctor that was sending the script and they faxed it repeatedly. THEY, not COSTCO, finally called the pharmacy. Their fax machine wasn't working. Then they failed to text me that the script was ready after 6 hours. I really could used that inhaler since I have pneumonia. They just shrugged. Products used:Prescription Date of experience: February 24, 2024So far three orders completed online with Costco have been nightmares. First order received with somebody else's order and not mine so my time on returning the order to my local Costco store. Second order, I was unable to return it from Costco as Costco indicated I ordered from Cosco next, and they could not help me and the merchant that I ordered from indicated, my order was not returnable even though the website indicated it was returnable, third order received defective products and again my local Costco store would not assist me and now I'm having to wait four more weeks for a replacement product from costco.com Extremely unhappy with the service that Costco claims that they will provide to me as a member, but they continuously fail to show any true consumer satisfaction. Date of experience: February 25, 2024Purchased a new Sony OLED TV. Loved the TV however... after a period of time it began freezing the picture to the point in required unplugging. After 2 factory resets sonys support got involved. There is where it all turned "sour" to put it lightly. They blamed it on my "internet?" then stated it would not be covered. How ironic... No service tech, nothing. Just a person a half a world away telling me it's my internet. After 2 days I finally contacted the Costco's team where I originally purchased my TV and they immediately took charge. Today I ordered a new TV. Definately not a sony... EVER! From Costco of coarse! I want to give a huge shootout to the Costco Nampa management team for they're diligence and help. Products used:New Samsung Date of experience: February 27, 2024A once great company has now gone to s**t! Product quality is not what it was, prices are not much cheaper than retail, check out lines are long, stores are overcrowded, customer service has dropped. I have had a executive membership.for 15+ years. At this point its not worth renewing. Feeling ripped off. Seems like Costco gives membership for very little to anyone these days and letting illegal citizens in to access membership privileges. I'll be switching to Amazon prime and Walmart +. Tip for consumers:Very difficult to contact company outside their business hours. I would have to otherwise drive a half hour to return product. Products used:Food: burritos Service Value Returns Quality Date of experience: January 11, 2024No way to send an email. Cannot converse through twitter. Cannot post messages on facebook. The chat function is only a virtual assistant. No thought about the customer? Online customer service is so much worse than any other similar sized company. I am sure they have not compared themselves to other companies. We purchased a 4 pound jar of animal crackers and could not unscrew the top. Four different adults tried – unsuccessfully. Service Value Date of experience: July 3, 2023It's stores like this one and her sisters Walmart and sams club that have destroyed businesses and ruined any kind of "fair business" forcing you to shop there if you want a lower price. So mom and pop stores have to raise prices. Communist China, haters of God have their grimy paws all over this store. And go figure... this is the only store that's still on a power trip about putting my little nose in my mask! How stupid! But hey it's China! Don't shop at the China Overseas Trading Company! That is what Costco stands for, Don't shop there Date of experience: May 15, 2021Buy a product with installation and it won't be installed! Call the CEO, Craig Jelinek, and tell him what crap this company is! Or spend Time holding on the phone and talking to India and then returning the product! Shop elsewhere if you are smart. Products used:Microwave and dishwasher Service Value Shipping Returns Quality Date of experience: February 9, 2023Treadmill home delivery set up and install. Treadmill was damaged out of the box, so it was returned. Great service so far. The issue arose when I was told to call Costco Logistics and had to wait on hold for 2 hours. You read that right, 2 hours! Who does that? Anyway, they are supposed to be delivering it in the future, even though it's not in their warehouse yet. They told me I could always call back and reschedule after they received it in their warehouse. I am hoping 2 weeks is long enough for them to get it delivered. I will NEVER call them again. 2 hours on hold, cannot believe it. This is awful. I want to know if any of Costco's executives would wait on hold for 2 hours in order to do business with a company. They should shake loose with the change and hire more people to man their phones. Shame on you, Costco. Date of experience: June 1, 2021Recently let me Sam's Club membership expire from all the hype I had heard about Costco. While I the variety of items is fantastic and prices are not bad. The checkout lines are absolutely horrible, lines running half way the store. It tempts me to cancel my Costco membership and go back to Sam's Club. Recently they (Sam's Club) developed a "Scan & Go" app for android (maybe IPhone as well) where you scan the items barcode you want, and when you are finished you pay on your phone. Then show e-mailed receipt to individual that reviews receipts as you are leaving and you skip the horrendous checkout lines. Costco, you need something like this, sooner the better. Date of experience: March 3, 2018Costco has one of the most uncomfortable shopping experiences. You have to show your card half a billion times to shop... I can understand presenting your card when you come in but now they have someone at self check out asking to see your card, which makes absolutely no sense since I can't scan an item without scanning my card. Then you get shopped out the door and your items get counted before leaving... Their system will make you feel like a criminal. Service Value Quality Date of experience: June 28, 2023Costco offers incredible value for families and individuals alike. The bulk buying options save both time and money, and the Kirkland Signature brand provides quality at a fraction of the cost. The food court's delicious and affordable meals are an added bonus. However, the membership fee may deter some shoppers Date of experience: March 21, 2024So my first time ever going to a Costco was with my wife and I immediately fell in love. If you are a family of two or more this is definitely the place you should be shopping. We typically go once or twice a month and we get all the essentials. The prices are great and the products are quality. We decided to upgrade our membership to the executive membership and the card literally pays for itself. Picture here is me Jeremy getting on the plan with my wife because I love it and may need to come without her sometimes. This card and membership is a must have. Side note: this was the best picture taken that day. Lol Products used:Groceries Service Value Quality Date of experience: July 28, 2023