I bought a brand new book for my son and saw that my reciept included a rental book which i never recieved and have been trying to get this issue rectified. Why is there not a customer service number this has been very frustrating especially around the holiday season. Never received any reply over a month working on this Reason I chose this business: Because the school made me Reason I chose this product: Because the school made me Service Value Shipping Quality Date of experience: December 30, 2024Textbook was in near perfect condition and I paid less than 1/3 of what the book costs at my school. I took a winter course that was only 3 weeks long and couldn't justify the price of the book at all! Value Shipping Quality Date of experience: December 30, 2024So the marketplace seller ships my order to wrong address, and in another state. Ignores my emails about this as does ecampus, Chat, the only option to contact isn't helpful and does not follow through. Finally able to find a phone number, after being brushed off multiple times and a kindly rep LISTENS and helps me get a refund only to find out the refund was not for full amount, after I verified the full refund amount. Requested help from supervisors never materializes, EVER despite waiting days and having "request" numbers for incidents, yet a sitejabber review gets a reply. How a company rises or falls when something goes wrong tells the true nature of a business. I can honestly say that this business does not care at all. To be offered a coupon on a future purchase in lieu of the missing refund because the "system" won't allow, or the supervisors who the chat rep was chatting with won't intervene to push the refudn through, shows how dysfunctional this company is. I fully expect to have to fight with them again about the missing refund portion and somehow it won't happen in 3-7 business days. Stonewalling is what we used to call it. Date of experience: December 26, 2024When book put in cart option for slower free ship was there, selected it, but at final checkout only option was paid shipping of $4.99 and free shipping had vanished...so the discount code for being a new customer was eaten up by shipping. Date of experience: December 8, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Michael R. Washington 1 review 0 helpful votes Follow Michael R. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Total scam” January 6th, 2025 Verified purchase Ordered book. Paid for book. Never received book. No contact from company that there is a problem. No refund. This as a total scam and I will not use again. No response Reason I chose this business: That was where I could buy this book. Reason I chose this product: It was required for the class Service Value Shipping Quality Date of experience: December 27, 2024Easy and safe purchasing experience Books are priced differently according to the condition of the book. The companies make sure the books arrive before the class begins. There is also a buy back opportunity if the book is no longer needed Reason I chose this business: I chose ecampus.com because I can get quality books that are inexpensive Reason I chose this product: I needed the book for a class Value Shipping Quality Date of experience: December 2, 2024Quick and easy. I'm just disappointed there was a shipping charge. I have not accessed one of my digital books. So I am unwilling to describe my experience. But I am sure it will be fine. Reason I chose this business: The cash back reward from PAYCE. Value Shipping Quality Date of experience: December 25, 2024Purchased a textbook that was not easy to find and got it for a fair price. The book is in good condition and it shipped fast. Reason I chose this business: Price/book I needed Reason I chose this product: College class Value Shipping Quality Date of experience: January 2, 2025The eCampus site is laid out well and easy to navigate. Communication was smooth throughout the transaction. HPB is a reputable seller Reason I chose this business: Best price for the book I was looking for Value Shipping Quality Date of experience: December 23, 2024Everything went smoothly, for this being the first time placing an order with your company. I was caught off guard by the rental - not for sale banner across the top of the book, seeing as it was a purchase. And of course like everything else now a days, it is a little pricey. It is working out quite well. Value Shipping Quality Date of experience: November 5, 2024Easy to navigate the website. Be sure to order your books, or rent them early so it arrives on time. Reason I chose this business: Availability of book I needed to rent. Reason I chose this product: Needed this book for school. Value Shipping Quality Date of experience: January 3, 2025Your site always has the best prices! Delivery took a bit longer than expected, but still arrived within a reasonable time. Value Shipping Quality Date of experience: December 16, 2024Love this website. Always use you guys.Haven't found a website any more affordable than ecampus. Reason I chose this business: ALWAYS USE THIS WEBSITE Value Shipping Quality Date of experience: January 10, 2025Always use this website. Dependable and trustworthy. Books are inexpensive and always arrive on time. Reason I chose this business: This is the third semester I have used this website. Dependable website. Date of experience: July 25, 2024 “Awesome” May 10th, 2024 Verified purchase • Previous review Love using this site for rentals on books. A lot cheaper than the bookstore. Reason I chose this business: Used the site last semester and was pleased with it. Value Shipping Quality Date of experience: April 30, 2024 “Great experience so far” January 1st, 2024 Verified site experience • Previous review Reason I chose this business: Could not find my books anywhere else cheaper to rent Date of experience: January 1, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Jessica M. Wisconsin 1 review 0 helpful votes Follow Jessica M. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Easy” December 28th, 2024 Verified purchase It was quick and easy to find what I needed. Most of my books came right away. I am still waiting on 2 books to come. Reason I chose this business: To save money Value Shipping Quality Date of experience: January 2, 2025I looked over the digital rental option at first because it looked like a site add to me. I almost rented from somewhere else because I didn't think the 8th edition digital rental was an option. Come to find out there was a new version that literally just came out. Reason I chose this business: My professor linked it in our syllabus Value Shipping Quality Date of experience: November 5, 2024I looked over the digital rental option at first because it looked like a site add to me. I almost rented from somewhere else because I didn't think the 8th edition digital rental was an option Reason I chose this business: Me professor linked it in our syllabus * eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Date of experience: October 20, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Joan M. Minnesota 1 review 0 helpful votes Follow Joan M. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Difficulty relocating discount coupon at time of purchase” November 11th, 2024 Verified purchase While I was satisfied with the book I purchased and it's delivery, I could not find the original discount coupon that popped up when I first opened the site. It disappeared as I was browsing the books. I could not remember the original code and typed in what I thought it might have been. While I did get a coupon, it was less than the original coupon. Still got a good deal. This is the only reason I gave 4 stars. I would buy from them again. Reason I chose this business: Price and delivery time was best offered. Reason I chose this product: Ordered book for book club assignment. Value Shipping Quality Date of experience: November 1, 2024Great condition and easy to purchase. Came in time and will work Value Shipping Quality Date of experience: January 2, 2025Amazing prices. Campus responds to any inquiries quickly and efficiently. Reason I chose this business: To rent law school books Service Value Shipping Quality Date of experience: January 8, 2025ECampus has been the go-to for textbooks over the last 2.5 years. It has always had exactly the textbooks/edition needed for reasonable prices. Reason I chose this business: Best alternative to what Amazon Rentals provided in the past. Reason I chose this product: Graduate/law school Value Shipping Quality Date of experience: January 3, 2025Good experience. Great price for a book rental. Enough time given to return rental Reason I chose this business: Previous customer Reason I chose this product: Needed for my Psychology class Value Shipping Quality Date of experience: December 26, 2024Book is in good shape. Ordering was simple. Shipping was in a reasonable amount of time. Value Shipping Quality Date of experience: January 1, 2025I received my book WAY before expected time. Happy for that! Reason I chose this business: Better prices! Reason I chose this product: Needed for one of my courses in January. Value Shipping Quality Date of experience: December 31, 2024A+ service all around! Will continue to use them through out my MBA! Reason I chose this business: I’ve used them before! Value Shipping Quality Date of experience: December 21, 2024Great price and great book. I would order again from ecampus Reason I chose this product: Something I wanted Value Shipping Quality Date of experience: December 14, 2024Experience was good, had no problems with navigating the website. Reason I chose this business: There was not another option to purchase the book Reason I chose this product: Was required for the class Value Shipping Quality Date of experience: December 2, 2024Had the book I needed with multiple options for purchase or rent. Reason I chose this business: I chose eCampus because it had a digital version that I could rent. For a decent price.