Ordered a new turbo and was sent a used, damaged part. Called them and took 3 days to finally get ahold of someone at which point they told me that they didnt have another one. Sent back the part and waited 2 weeks still no refund. Called them and they say UPS lost it. Been over a month and still no refund. Tip for consumers:Stay away from this company Products used:Had to go to dealer to get item I needed Service Value Shipping Returns QualityI'll definitely be contacting BAP in the future for my parts needs. Racks and pumps aren't as easy to find recently for the last generation 350z, but thankfully they had one available. I received it in just a few days. Thanks BAP!I chose to go with the cheaper rear wheel drive train shaft for the v6 charger, it was a perfect fit. Highly recommend it if you don't want to spend 1000 + with labor I paid 460 to fix itIt arrived on time in a well insulated box. When i opened the box the compressor was in a zip lock bag,upright so there was no leakage to deal with. Also inside all the seals and gaskets need install. Anyone of my friends need a compressor,you bet i'll tell them about you. Keep up the good work! Products used:AC compressor Service Value Shipping QualityBAP is the opposite of a Company called AutohausAZ! I paid extra to have an item sent by 2 day delivery on 3/13, the tracking number states it will be received on 3/18. The Autohaus rep stated he gave my order to customer service manager and it's showing it shipped on 3/15 and it's delivering 3/18 between 12pm - 2pm.Which just means your area didn't have weekend shipping available, That was a lie when I checked with FedEx. I digressed BAP delivered parts exactly when the said it would arrive. Just sorry BAP didn't have the part that I had to order from AutohausAZ. I will solely use BAP moving forward, I hope your inventory will have my future needs...I was sent the wrong part and paid to have what I thought was the right part overnight. Shipping was $56. I had to jump through hoops sending this part back. Never spoke to anyone. Only chat. Had to send many photos and do much convincing before they sent me a postage paid label and took it back. They only returned half of what I paid for shipping. Finally I got a full refund. Never got reimbursed for full overnight shipping. I buy parts from eBay and other places and NEVER had an issue like this. I will NEVER shop here again. Tip for consumers:Horrible experience with return Products used:None Service Value Shipping Returns QualityOrdered compressor next day but they sent invoice as shipping ground. Leaving in vacation so tried to cancel but was told "order not processed yet so can't cancel"? Had shipment refused as I was already gone and locally supplied compressor purchased for trip. No refund no contact from them and now fighting with card company to withhold payment. They are out to get your money and to hell with any form of service.Crooks. I purchased a steering gear online on a weekend. They showed to have 10 in stock and ready to ship. Being a work truck, I paid an extra $125 for next day shipping as well as additional $125 for extended warranty. Long story short, they charged me CA tax(I live in TX), did not have the part in stock, and after cancelling my order will take them 2+ days to refund my money. Service Value Shipping Returns QualityI bought a oem ac compressor from here for a very competitive price and even more amazing I actually received it in 2 days. If you're looking for a great deal on oem parts for your car and need it quickly then this site is the best place to get your part (s) by far! A++++ Products used:ac compressor Service Value Shipping QualityI bought an AC compressor from them on Amazon. It lasted nine months and failed. They replaced it and then the replacement compressor lasted 10 days and failed. I wasted almost $1000 on installation between both compressors. Their customer service was horrible they refused to refund my money when I told him I didn't want another replacement. I do not recommend you buy from them, my experience shows that their compressors are junk and they don't care about you, once they have your money that's all they care aboutTerrible experience Ordered two parts for our vehicle One box received the wrong part The other box received empty box nothing inside. Took one week to file the claim and I'm still waiting for my refund. The sales person I dealt with from the very beginning was very nice but I'll never do business with his company again Tip for consumers:Shop on Amazon Better Products used:None one box was empty the other box was for a different vehicle Service Value Shipping Returns QualityGuaranteed fit means nothing! Sold me the wrong Turbocharger, after install and replacement of other parts, turns out they sent the wrong turbo. Contacted BuyAutoParts, brought it to their attention and their answer was...well you can send it back but we will just you the same model. Provided evidence that their other company even shows its the wrong turbo which didn't even give them pause. They do not stand by their guarantee and will not be doing any business with them! Be warned! Read all the reviews and you will see the same 1 star problems over and over...I am out over $3,000 from their mess-up. Products used:Garrett Turbocharger. Sent wrong part but they will not do anything about it. Out a lot more money after install and mechanic tried other resolutions before seeing it was the wrong turbo. Service Value Shipping Returns QualityReceived two faulty steering racks in less than three years. Company did not follow Manufacture's published requirements. Sent pictures and Manufacture's pressure testing requirements. No labor credit. We have now joined the other thousands of Disappointed customers they do not care about. Service Value Shipping Returns QualityI had my reservations about ordering a drive shaft through your company. Many things could go wrong especially when it has attached carrier bearing. Ordered on a Wednesday and was sitting on my porch that Friday morning. Fast efficient and work perfect. No complaints. I will definitely order from them againThis is the worst online parts company I have ever dealt with.my order came missing parts, could not be installed, then they resent new order that came even more screwed up. I needed this part for my a. C. To work and was told by there customer service rep they couldn't help me and I should send both wrong orders back for refund. They suggested I buy locally or from some other online store. Thanks for leaving me hanging with no a. C. In hot as he'll nevada.Great customer service. Ordered a part, delivered as promised. As it turned out, I did not need. Quick return process and am awaiting full refund. Great to have organizations that still provide quality service! Would highly recommend! Tip for consumers:Use them! Products used:None Returned rack n pinion Service Value Shipping Returns QualityI was able to get a new compressor kit to fix my car's A/C system for a much better price than anywhere else. They even gave an extra 10% off and free shipping. I would not have been able to afford to fix it otherwise. I got the part in 3 days which is great during this time of delayed shipping across the country, They saved me from having to endure the recent 104+ degree Texas heatwave and I could not be more grateful that my system is now working great! What a relief- Thanks so much! Tip for consumers:Since it was my first purchase from this site, I received at 10% discount...on top of the already great price. Products used:Compressor and oil provided in kit Service Value Shipping QualityMy turbo boot kit was shipped with the wrong clamps, I contacted them and got a reply almost immediately, their customer service was great, They took care of the problem right away without making me jump through a bunch of hoops. I will definitely buy from them again in the future. Cheers David Products used:Turbo boot kit Service Value Shipping Returns QualityNEVER order parts from this company. I ordered a steering box for my classic car and they sent the wrong one even though I gave them tagged part #, year, model ect. I eventually sent my part to their rebuilding mechanic. When it was all said and done they refused to refund me a core charge of $350 when there was never actually a core involved in this transaction since they sent me the wrong part. I tried to talk to upper management but accounting told me it's policy and they won't refund me. I am currently filing a claim with BBB so this awful customer service doesn't happen to anyone else. Tip for consumers:Do not do business with this company please. Products used:A rebuilt part Service Value Shipping Returns QualityIn 2013 my son and I replaced the A/C in his Ford Ranger pickup. The "kit",(accumulator/drier compressor, oil, expansion valve and O rings) was purchased from BAP. Took half a day to complete and the A/C ran cold up until he sold the truck last year. That's seven years of trouble free service. That's why I just purchased and replaced the A/C in my 2000 GMC Sierra Pickup with another purchase from BAP. A/C is running great as expected. Because of our satisfactory experience on the 1st install I had no hesitation in ordering from these folks again. These are quality parts but remember they can't compensate for a sloppy install. Don't cut corners. Be sure to flush all lines, draw a good vacuum, test for leaks, and get the pressures right. The extra time you take to do the job correctly will pay off in the long run. Products used:A/C compressor, and associated parts Value Shipping QualityBought a steering rack that had a $125 core charge. The product and price were 5 stars. I changed the part out and returned the old to get my core charge. It's been two months now and I have received no response from several emails inquiring about my core return. My time and sanity are more valuable than the money, so I've given up. It seems I've lost my core charge even though I took the time to package the old part and return it to the UPS store. I'm very disappointed with my experience here and will never shop here again. I have several buddies/hobbyists that I discuss car repair with and I share with them my lesson about never shopping at Buy Auto Parts. Tip for consumers:Terrible customer service. Completely ignored. Products used:Steering rack Service Value Shipping Returns QualityPeter knew what I needed ('77 Mustang II Power Rack). Shipping was speedy. Price reasonable. Part was exactly what I ordered. I am impressed with the 3 year unlimited mileage on the part. Core charge credited fast. Thank You, Jim Kline Hubbard Lake, Mi 4/9/2020My Honda dealer wanted $3200 for a new turbocharger and installation. I got a brand new one with a two year warranty here for about $700 and my mechanic charged me under $200 to install it. Seems to work exactly like the original one. I recommend it in all aspects. Products used:honda civic turbocharger Value Shipping QualityI ordered an A/C compressor. The price was awesome. $259.00 paid the mechanic $300 in labor. Unfortunately the part was defective. Took my car to another place to have diagnostics run. Yep compressor. I called buy auto parts they said to ship back UPS and they would credit my card. So I'll write another review when I get the credit.The shipping of the item was delivered quickly, actually a day earlier than expected. The product, however, had a default that caused a problem with the installation. The bolt on the high side had to be replaced because the hole was not drilled deep enough, therefore, the bolt would not tighten and could not hold the vacuum. I was charged $150.00 extra by the repair shop to get the hole drilled to tighten the bolt. Products used:2011- Chevrolet- Avalanche- w/ Rear Air Conditioning A/C Compressor and Components Kit Value Shipping Quality