A blazer purchased on November 18th can not be returned since the 30 day return policy has expired. The company is not helpful at all. The blazer does not fit my daughter, so we are stuck with a blazer. I find Mangos unwillingness to allow this christmas return very poor business policy. I recommend not buying anything from Mango. We no longer customers Products used:None, will sell on ebay. Due to no refund from Mango Service Value Shipping Returns Quality Date of experience: December 26, 2024I heard of this brand, heard of their clothes and it seems to be quite fashionable. I recently decided to quickly get acquainted with new collections to understand whether these clothes really suited modern trends in fashion and yeah it was like that. I filled the cart with some trousers, t-shirts and other stuff and issued an order. It was delivered with a slight delays, but I received apologizes for the delay and that is ok. So, I can advise to shop here if one needs stylish apparel. Date of experience: April 18, 2024I am highly disappointed with their customer service. Sometimes they sent me dresses/sweaters used once or in very bad condition and because the return was not paid by them,I got lazy in returning. Two times they cancelled my order as they were not able to deliver to my address, where they have delivered 100 times before. Customer care told me they will help in future or consider my complains, but they never did. Many time the dress in picture looked very classy but when I received,it was made of cheep material. Service Value Shipping Returns Quality Date of experience: January 23, 2024I purchased Mango boots from Superbalist in May, 1 month later (unfortunately after 30 day refund period) the shoes started growing mould. Such poor quality for something so expensive. Would not buy Mango clothing again. Products used:Mango Lirac boots Date of experience: September 19, 2023Returns are supposedly free but they never send the qr codes and then when they do answer an email they give you an address to mail it back on your own dime. You never get a live person on the phone or in the chat. There sizing is always off. Stay away from this store; I plan to moving forward Service Value Shipping Returns Quality Date of experience: October 8, 2023The web is full of the same complaint and it is still happening. After spending 1 hour deciding what to buy, buying anything is impossible. I tried multiple times, and contacted customer support, but still buying is not possible for their app or website. After you click "checkout" you get redirected to their main page. How can they stay in business if customers cannot buy things? I would not waste time on their website or trying to buy their products. Extremely frustrating and dysfunctional for a business. Date of experience: November 16, 2023Mango truly makes you suffer. They fail to refund the money for the product that was returned into Mango warehouse in December. I received email confirmation that my refund was processed on 22.12.2023. Right after it was followed by another email claiming that refund did not go through due to incorrect bank account details. Since then I've been into long and exhausting email and phone calls exchange trying to resolve the situation. Fact is that the bank details are correct. I triple checked with my bank. The problem lies on Mango front, however, they take absolutely 0 effort to understand and resolve the issue. In stead, they keep on asking me to update bank details and after that send automatic emails of refund failure due to wrong bank details. But they never provided any evidence of the bank transfer to understand the root cause of the refund failure. Such negligence of Customer Support I have not seen for a long time