Collar on momentum seamless athletic shirt was made wider, which looks good, but it does not lay flat and thus it looks bad very quickly. I will look for alternative unless they change this. Service Value Shipping Returns Quality Date of experience: December 8, 2024I have been shopping at Athleta for years. They always had an excellent return policy, even if a garment got damaged. No longer. You get 30 days to return or exchange an item, even for store credit. If you buy on line and want to exchange in the store, the item has to be returned and then purchase what you want. So if you got in on sale on line and you need a different size, you lose the sale price. I will never shop here again. They have lost a good customer. Date of experience: September 5, 2024I ordered items in October. My items kept saying "shipping label created, shipping soon" for months. In January, it was finally changed to "shipment cancelled." I called and they can confirm they see the shipping and tracking number was cancelled/ never sent, but they cannot issue me a refund because it has been more than 90 days. I went on their online chat and got the same answer. I don't get a refund because you never sent the items? Now I am out $200. What type of business is this? Service Shipping Returns Date of experience: March 5, 2024I have had a very positive experience with orders from Athleta. The items are always as described and of good quality. Customer service personnel are always pleasant, and accommodating. Just because one thing might go wrong with an order does not mean the company is dishonest and insensitive toward customer's needs. After all, nothing ever runs 100% all the time. So I am giving a review that is fair. And well deserved, in my opinion. And hope others will be fair as well, about the merchandise and overall shopping experience with Athleta. Products used:Jackets, Leggings, and tennis gears Service Value Shipping Returns Quality Date of experience: September 8, 2023Don't EVER order anything from this company! Two months ago I placed an order with them. They shipped the wrong items. They required us to ship them back which we did and we even have a confirmation from them that they got it. BUT no refund was given to us. I've spent weeks trying to get them to give us back the money and they just never respond. Go online to their chat and after 45 minutes they'll tell you they will have someone get back to you. But of course they don't. They will just steal your money! "we will get back to you" is what they say but won't give you an email address so you can send your proof. It's a lot easier to say they don't have a record of the return, when it isn't staring them in the face. This is how they treat their recurring customers. Every error was theirs. We did everything exactly as they required and yet they just keep the $97, and put us off. Save yourself the stress, it simply is not worth it! Do not trust them! Here's the proof Service Shipping Returns Date of experience: September 12, 2023I purchased a backpack for my daughter and within 3 months there were holes in the water bottle holders. The item would not be refunded or replaced and there was no acknowledgment of the poor quality of this item. I will not be buying any further items from this company as the competitors have a much better quality and is in fact cheaper! Date of experience: February 22, 2024I bought some pants from Athleta and tried to return them three days after the "shipped by" date had passed (I didn't actually receive them until several days after that date). It turns out that Athleta will not take anything back if it is even one day over their deadline. I tried calling their customer service line and got the same response. I have never dealt with a retailer that has been this rigid. They suggested I send the clothes to a used clothing outfit and try for a gift card. But of course I don't want a gift card. I want my money back and I never want to shop at Athleta again. Honestly, their clothes are just OK, and their policies are ridiculous. Service Value Shipping Returns Quality Date of experience: May 30, 2023I ordered some dresses on a Tuesday night. I paid an extra $25 to receive it on Thursday. Athleta did not send dresses overnight as it said it would. They used some company called LaserShip delivery service, not FedEx or UPS. I didn't get the dresses till Saturday after I left on my trip. They are totally unreliable. Service Value Shipping Date of experience: February 23, 2023I bought some pants online from Athleta. They were too short (a common problem for me). Figuring out how to return them (no invoice in the package or instructions in the email) took an insanely long amount of time. I finally called their customer service (haha) number and spoke to a nice woman with a Spanish accent. She told me I'd get my money back in ~5 days if I took the package to Staples (that's an office supply company, which makes no sense.) I said I'd stick with taking it to UPS (an actual parcel service company). She told me it will take ~15 days for my refund to process if I use UPS. They plan to keep their sticky little corporate fingers on my money as long as they can. Ugh! Making it difficult and expensive to return items is terrible policy. They have lost my business. Products used:None Service Value Shipping Returns Quality Date of experience: November 12, 2023I like the product and the girls in the store were nice. That being said, I had to make a couple of returns to two different cards and it takes FOREVER to get a refund. This is not acceptable to me in a time when everything is computerized and super fast. (Like when they take the money OUT of your account, or charge on your credit card) This is enough to turn me off from this business. There are a plenty of places where you can purchase this type of clothing. Products used:pants Service Value Shipping Returns Quality Date of experience: November 28, 2023I bought the Trekkie North Jogger to wear on a trip to Kentucky's Bourbon Trail. I liked the color, and the fit was close enough. I am very hard to fit because I am 5'1, weigh 113, and have straight hips, but I don't have the small waist of my youth. Anyway, these pants stretched out after a couple of hours, and they wrinkled. I don't know why these pants get such good reviews. Service Value Shipping Returns Quality Date of experience: April 14, 2023I ordered a pair of shorts that ended up to be too big so I did a refund. I received an email that they received them and they would be doing a refund. Long story short, I never received my refund…they said it was processed back to my Apple Pay and told me to contact them. So I did and apply pay said that they didn't see anything to contact Athleta or my bank. This has been a nightmare and lesson learned! I will never order online from them again. So, they get their shorts back and my money. Wonderful scam they have going on. I'm very pissed! Products used:Shorts Service Shipping Returns Date of experience: July 13, 2023Returned a large online petite order Jan 30. The skus' were mislabelled and caused confusion. Finally resolved but the young clerk just turned away after we were finished, never apologized for the problem, never asked if she could help me find something else. A real downer and not a smile the whole time. Service Value Shipping Returns Quality Date of experience: February 4, 2023Generally, athleta is my always go-to. Love them and their feel and choice of colours. BUT one of my most recent purchases, look like it wasn't finished properly or something had happened? Not sure. Products used:Salutation stash flare pant Value Shipping Quality Date of experience: September 21, 2023My orders have all been great. Unfortunately I have noticed a trend toward very large and unattractive pants being sold by Athleta. I understand that styles change, but PLEASE bring back much LONGER (full length) and skinnier work pants as options. I couldn't wear ANYTHING that you current list as "work clothes" except maybe some of the dresses. Thank you for "listening!" Service Value Shipping Returns Quality Date of experience: January 4, 2024Everytime I go into Marketfair Athleta store, I feel uncomfortable, as if I'm being watched, the only black in the store, and im the only one being helped, each time. At first I just thought it was me. The second time the same results, I return all my 300+ dollars of items. Tip for consumers:I will never buy or step into that store again Products used:None, we're gifts for my daughter Date of experience: January 6, 2024I had to change 2 sizes on an online order a few hours after making the initial purchase. I had to speak to 3 different representatives who were all very friendly, unfortunately gave me false information each time (this was why I had to keep calling back). In the last phone call, I was told I would be sent a coupon in my email for my troubles to be disappointed again. They seem like they will tell you anything to get you off the phone. The items were ok but definitely not good enough to outweigh how customer service makes you feel. Service Value Shipping Returns Quality Date of experience: December 12, 2022Needed an e-gift card to be sent that day. Ordered, paid and now for 36 hours it has said ‘processing order'. Every other e-gift card o have ever purchased has been sent within the hour. I have repeatedly submitted customer service requests and no one has contacted me. This place feels like a scam. Tip for consumers:Don’t buy e-gift cards from them Products used:Never received the product Service Value Shipping Date of experience: December 23, 2021Order 1WX2RB8 Athleta sent me the wrong size brooklyn jogger- and while the associate apologized about their mistake and understood it was their mistake- they explained they could simply not exchange final sale items. It's not my fault if they sent the wrong size. Will be aaifing for a soljtion Service Value Shipping Returns Quality Date of experience: June 22, 2023Now you can't even order clothing online without a credit check. See for yourself: Create an online order and provide a phone number that does not appear on your credit report. Your credit card will be charged (and show as pending). Then, exactly 24 hours later, you will receive a cancellation email with instructions to contact their "research" department (with charges removed). I don't like to keep my email and phone number (typical account recovery information) in the same database if it is not necessary, but companies that don't need it are insisting on aggregating it. If my billing and shipping address match, why the extra collection of data stored in, and verified by, credit databases? Date of experience: November 17, 2019I've been buying and wearing Athleta clothes for a long time. But! My latest purchase, they sent it to the wrong address. It was an old address of mine that I guess they had on file. Even though I paid via PayPal, they didn't use the correct address that I have on file there. I can understand this was a glitch that maybe could not be fixed. But when I went on their online chat to ask if anything could be done (other than hoping for the random recipient to send back the unexpected gift that they received), when I provided the correct address, the customer service person said "That is not valid". Yeah. She actually accused me of lying about my correct address. And made no attempt whatsoever to find any solution. I'm so offended by this that I'm seriously considering never shopping with them again and I have spent a lot of money on their site over the years. Tip for consumers:Make sure you delete any old addresses you have with them or they will decide to use those even if you are paying via PayPal or similar. Products used:In the past I've used clothing. Service Value Shipping Returns Quality Date of experience: October 12, 2021This is my second time receiving dirty merchandise from athleta. The shorts I ordered were just thrown into the bag with no plastic wrap. All customers service could offer me was 10% off. And of course they are sold out. Told them I was canceling my account and they didn't care, very very upset Date of experience: October 6, 2020Started shopping at Athleta because of their credit card promos. What a NIghtmare! No matter how much I like the clothes it is not worth the aggravation to get and use the rewards. I spoke to cust. Service MANY times, they always referred it to the credit card company. Went in store for help. The very kind manager there tried for almost an hr to remedy. She was so frustrated that she could do nothing she was calling her area manager. Still at mercy of credit card. In my mall, there is a lucy, Lululemon and Fabletics. Sorry Athleta but if I earn my rewards but can't use them-I'm shopping elsewhere. Date of experience: May 17, 2017They constantly lie about everything. Regular shipping is 5-7 days and it never ships in that time and they lie non-stop to explain why. It is always the shipper's problem or say it did ship it just isn't tracking. Oh and the post office lost my order and their customer service told me it was my job to track it down. Too bad as the clothes are decent customer service for this entire company sucks. Products used:None haven't received yet.... Service Value Shipping Returns Quality Date of experience: June 14, 2021The amount of time it takes to get a refund is completely UNACCEPTABLE. I've reached out TWICE to customer service asking about the status of my refund that was received by them weeks ago and they just tell you to wait. This has happened with a previous order, too. Now I'm assuming my order will get lost in the shuffle of all the Christmas returns and I'll have to reach out to them YET AGAIN wondering where my refund is. Terrible and inconvenient! Also, they use a shipping company called UDS that oftentimes steals or misdelivers packages. Do I need anymore reasons to stop shopping at Athleta? I don't think so. Service