Online buyer for the first time of leggings from this website. I bought some to bite my ankles, as they have pockets, which are very useful for my phone. They feel so light and amazing, I just love them. The sizing guides were great as they fit my daughter and me perfectly. We will not be going back to any other brand now, I have ordered 2 pairs of leggings now in 2 different colors and it only took me a couple weeks to deliver. Date of experience: March 19, 2024It has been a true lifesaver for me as a busy student. They delivered an impeccably structured essay for my psychology class, and I couldn't be more impressed. They are highly recommended! I really appreciate it! Date of experience: January 15, 2024I love the House! I've had two pairs of shoes here and they are both fantastic. The staff is always friendly, professional, and helpful. The shoe department is organized and clean. They have a great selection of shoes, including many different brands, sizes and colors. The prices are good too. Date of experience: April 19, 2023Always have had excellent service from this company and will miss the interactions with them that occurred with each of my purchases from them over the years. Wishing all of you peace, joy and satisfaction in your future endeavors! Date of experience: April 17, 2023I've recommended The House to other friends and they've made purchases as well. The videos the create for some of the products is really helpful. They've influenced me in deciding on the right products and have informed me on how to use some accessories. Date of experience: April 14, 2023I tried ordering my cart of a snowboard and bindings. I got charged seven times after receiving an error in my payment method? Now I have over 5k dollars of pending charges and I am forced to wait for the pending charges to drop as NONE of the charges even made an order. So now I can't even buy a board or boots from another website since my credit card is maxed out for the next three days. Get your guy's website fixed. Tip for consumers:Service was good except they didn't provide much of a solution except that I had to wait for the pending charges to drop. Products used:none Service Value Date of experience: January 18, 2024The House Shoes are a great online store for finding trendy and cheap shoes for your home. They have a variety of shoes from different categories and styles, such as slippers, slides, flip flops, and sneakers. The shoes are well-made and well-fitted, and the reviews are honest and helpful. The shipping is quick and reliable, and the tracking is easy. The customer service is responsive and courteous. The House Shoes is a great place to discover new shoes and save money. Date of experience: April 29, 2023I ordered 500 dollars worth of final sale items but they sent all the sale items except the most important and most needed items. They never even include the packing slips and I was furious to find 4 items that I actually needed most missing. They are practicing bait and switch. I am contacting BBB Tip for consumers:Definitely a case of bait and switch Products used:They sent stuff that were not as popular and the actual items that were worthy of discount were not sent. Service Value Shipping Returns Quality Date of experience: March 31, 2023I've had good luck ordering gear from here. However, I will likely never again buy clothing unless I have tried on the same piece I want to purchase elsewhere. I wanted to return a shirt simply because the size was off. Paying $9 to return a shirt that is now on sale for under $30 just doesn't make sense. If The House would offer free return shipping for store credit I'd be satisfied. But if I return the shirt I'm stuck eating nearly 1/3 of the cost of the product. Date of experience: September 4, 2021Very good experience - ordered a skateboard for 50% off, chose free shipping instead of $10 for guaranteed 3-6 days. Arrived in 5 days with tracking from Fed Ex. Board as expected, minor shop marks but zero problem with that given the size of the discount. Overall very satisfied. Service Value Shipping Quality Date of experience: July 10, 2022This business is amazing! I got three skateboards, two sheets of grip tape, and hardware for $64!(sale with discount code as well) I really recommend this website for any outdoor sport needs! I even advertised on my YouTube channel. If you are thinking about buying any outdoor sport equipment, buy it from here! This company puts zumiez and competitors to shame! I also had really fast delivery and amazing service. Well done company and it's workers, keep it up! Tip for consumers:You can trust them Products used:Skateboard decks, grip tape, and hardware Service Value Shipping Quality Date of experience: January 1, 2023I needed a ski jacket for an upcoming trip and The House had an excellent deal on a high quality one. The website is easy to navigate and to check out. I immediately received an acknowledgement of my order and then within an hour a final confirmation. The jacket didn't ship immediately but customer support was excellent when I asked about it and quickly said via chat that it was located at a different warehouse so it was taking a couple days longer. I then got a tracking # and it arrived in just over a week. Have already bought from them again! Products used:Ski jacket Service Value Shipping Quality Date of experience: December 16, 2022Gloves are real nice, great place to order from. Shipping was quick and they have a very nice selection of quality products to choose from. I really like the filters for outdoor gear so you can easily get past things like being waterproof or not since on many sites that is difficult to find. Date of experience: January 13, 2023Easy as pie. The House hooked me up with not 1, but 3 completes within two weeks, and all arrived crispy and ready to skate. I've also used them for snow gear and had the same experience. Great shop if you can't get out to your local store or they don't have what you need. Date of experience: March 7, 2018Incredible selection of skis very friendly people excellent service thank you for make me make the right selection now ready to ride some beauty full spots here in AK with more confidence which is super important. Date of experience: March 31, 2018Technically excellent gear at great prices if you don't mind being behind a year or two on styles. They have new stuff too but for dressing a bunch of kids, I am all about bargains, and the house has them. Date of experience: November 16, 2017They have a HUGE selection of products at very competitive prices. Delivery is quick and the products are securely packed. My order had the company's mission statement enclosed..... read it. It's awesome. Date of experience: July 28, 2018Everything I ordered came in a very timely matter. It was also quite easy to order online. I appreciate the upfront details regarding shipping. I think I qualified for free stuff - hopefully that email will be coming soon. Date of experience: December 26, 2017Great company, great prices, with stellar customer service! They went the extra mile to help me when few of their competitors and others in general would. Connecting digital commerce with a human presence is critical when customers need help. TheHouse perfected it with my experience. My optimism in humanity has been restored for now. Thank you TheHouse! Tip for consumers:Be patient and courteous with customer service folks just like people serving food to patrons. Products used:Thule evo Probar Service Value Shipping Returns Quality Date of experience: October 20, 2022Heard about your store from friend and I'm glad i did. Great prices and with the extra 15% off for being a new customer was awesome. My only problem was you use fedex. In my opinion the worst delivery service, Order was four days late Date of experience: December 10, 2022Purchased a Patagonia woman's jacket and it was delivered within three days! Absolutely perfect in every way, exactly as described, and for a most reasonable price! Will definitely shop from The House Outdoor Gear store again and again! Great deals! Date of experience: September 8, 2018This is the best online shopping experience I have ever experienced. Quality merchandise was shipped quickly. I received a free gift(a stocking cap) as part of a sales promotion. To top it off the boots went on sale shortly after my purchase and they reimbursed me the difference. The people I communicated with were the best. Date of experience: February 10, 2018Ive been buying from this catalog for 15 years! Great organization! Nothing but good to say. I tell anyone looking for ski or board gear to check out the house. Such a good selection at a very reasonable price Date of experience: December 8, 2017Ordered some shorts because of the great price. They arrived promptly, my fault for ordering the wrong size. The return process is straightforward, no need to complain about filling out a paper form like other reviewers, I own a pen. Money was refunded to my CC promptly. Ordered the correct size and for cheaper than anywhere else on the internet. Consider me a happy camper... maybe I'm easy to please... Date of experience: August 14, 2018If a coat and a sweat shirt had a baby it would be the DC Snow Star! Best of both worlds. I got the wrong size but after an easy exchange my son who never wears coats will live in this sweat shirt. I'll feel better because it's almost a coat. Date of experience: November 15, 2017