Order number: ******* Order date: 11/11/2024 Total cost: $634.49 Please don't reply that 'your case is solved'. My refund processing still not solved clearly. Even I started 2025, my past order pain still going on. Coggles.com is always saying please wait and there's no resolution. 11/11/2024, i ordered a jacket and got a defective button item. I complained about the quality and they suggested me free return. However, Coggles didn't give me return label but they promised me "REIMBURSE RETURN shipping fee" It was $86.40. After i return the defective jacket, they refund me 2 times refund $86.30 and $548.19 They promised me the reimburse return shipping fee ($86.40) They promised me full refund for the defective item fee ($634.49) However, what i got was ($86.30) and ($548.19) Wheres my (10 cents) and ($86.30)? Where's my remain refund? Why you guys take my money like that? How can i more explain these unfair situation from Coggles? Please don't say "this case is solved". This is clearly not solved! As a USA customer, i am very disappointed and upsetting. Please give my money back clearly. I waited ofer 2months now! Too much stressful amd suffering. Help me Tip for consumers:Scam site Products used:Max mara jacket Service Value Shipping Returns Quality Date of experience: January 2, 2025"Terrible Experience – Worst Company Ever!" I had the absolute worst experience with Coggles. They failed to deliver my bag, then had the audacity to accuse me of being part of the issue, implying the bag was stolen or not delivered due to my fault. Instead of taking responsibility or resolving the matter, they refused to offer a refund or any form of compensation. To top it off, they closed my account without any explanation or resolution. This is completely unacceptable, and I'm taking this to the next level by reaching out to the consumer protection authorities. Their customer service is beyond disappointing. Avoid this company at all costs—bad, bad, bad! Tip for consumers:Stay away from them Products used:Woman’s bag , Brand name Alexander Wang Service Value Shipping Returns Quality Date of experience: October 11, 2024The most terrible customer service I have EVER experienced and I shop online a LOT. Order ******* and order *******. Two separate items returned BOTH parcels processed incorrectly which means refunds have been delayed by over a month. One is STILL outstanding! This company is a THIEF Service Returns Date of experience: July 10, 2024I've honestly never experienced such terrible customer experience in my life—especially from the likes of a luxury retailer. I ordered a coat, returned it 2 days later as it was too big and still haven't received a refund 36 days later. Back and forth with customer service, takes them 5 days to reply with no updates, misunderstood my case multiple times, they don't look at previous comms. False promises, false information regarding refunds. I can honestly say I will NEVER shop with Coggles ever again—they clearly don't have the cash flow to refund customers. Tip for consumers:awful retailer Products used:Jackets Service Value Shipping Returns Quality Date of experience: January 9, 2024After more than 3 months I was finally able to get a refund. But let's not be fooled, the return was achieved thanks to that wonderful thing called chargeback. If you find yourself in a situation where these fraudsters and thieves do not want to return your money, contact your bank and ask for a chargeback. It's the only way to get your money back because trust me, the coggles will drag you around and lie to you endlessly with no intention of getting your money back. Save yourself time and nerves and try the above. Or, as I already mentioned in several reviews, never buy absolutely anything from this web shop; these people should be in jail. Date of experience: April 26, 2024Beware of this company, you risk losing your money. Don't buy anything from this website, it's not an honest seller. After the package was hold by the customs and then returned to them by the customs, the return tracking number shows that the package has been delivered and they have signed for it, but they deliberately say that they have not received it and refuse to refund, I can only deal with this matter through PAYPAL. This is the first time I have encountered such a bad thing in so many years of online shopping. Date of experience: November 15, 2022I bought a coat from this website. It was discounted, but still expensive enough that I did not think the website was a scam. I waited weeks for it to be delivered, and shipping was never updated. When I contacted customer service, they told me it was 'lost in transit'. But the tracking details they sent me confirmed that they had never shipped the item. I suspect they never were going to, and are just trying to rip people off. Currently trying to get a refund. Service Value Shipping Returns Quality Date of experience: December 15, 2023Absolutely bad service! I got the wrong item delivered on my mothers birthday, and they wouldn't exchange it as they were out it stock by that time! Did not provide any alternative but to return and refund, no arrangement or alternatives provided. We were so excited to receive our shoes, firstly waste to time ordering, then a waste of time returning and then pathetic service. Even the manager did not help solve this! Please do not use this website! Very sad Date of experience: 18 July 2023 Date of experience: July 18, 2023My item hasn't even been dispatched although I placed and paid for the order 4 weeks ago. It's not even been dispatched from the U.K. And the Coggles customer representatives have not replied back to my enquiry yet. This company's service is the slowest and absolutely awful I have ever experienced... Tip for consumers:Stop ushing their services, Products used:N/A Service Value Shipping Returns Quality Date of experience: March 14, 2024AVOID. I placed an order on 23/9 and Tracking number received on 25/9. But tracking record never have update status. I called Customer Service on 11/10 and they told me my item lost in transit and they will refund to me. They don't need to check and can straight away tell me the item lost in transit? How suspicious… I believe they sell my item to someone else with higher price or they don't ever have the item at all. Please Do Not shop from them. Customer from Australia Date of experience: October 13, 2023Received a wrong size. Collection was arranged by Coggles but it is over 2 months and no replacement or refund has been received. I have sent them over 50messages and they either keep asking me same questions or promising a refund in 3-5days and this goes on in circles. No one should ever experience such! I will never buy from them! Very poor service Products used:Shoes Service Value Shipping Returns Date of experience: January 7, 2024Do not buy from this company. Their returns process is a shambles and I am still waiting for refund from a parcel retuned on 11th Jan. I have emailed, sent tracking info, had confirmation it was being processed on 30th Jan and would be back in 5 days and still nothing. Disgraceful service. I will post daily until I get my refund to warn others, this should not happen! Tip for consumers:Don’t buy from them. Products used:Dressing gown Date of experience: February 20, 2023I made a return 45 days ago, they posted the item on their site again and have not received my refund. I've been back and forth with coggles and all the emails have the same answer: we are checking with our warehouse if they received the item, we will have an answer for you in 48 hours. Well, 48 hours came and went a dozen times over. How can they resell it on their site and still need to hear from their warehouse? I even asked for the item back, but I'm not being serviced in any way. Never had such an experience anywhere. Date of experience: September 16, 2021Please avoid this company. I returned a very expensive MaxMara coat on the 1/12/23 which they received on the 4/12/23. Complete radio silence and no refund, every time I called up (which was about 6 times) they said to wait 48 hrs for a response and they didn't know why I wasnt being refunded. Fast forward 5 weeks and I get a very curt email saying that I'd sent them an ASOS package and no refund would be isssued unless I explain. My £450 coat was gone, I had to fight and fight for a refund, not once did I get an explanation or an apology and when I eventually got a refund they said they were doing it out of 'good will' and that they has received an ASOS package. Please NEVER shop with this company. It was the most stressful, upsetting experience. Products used:Jackets Service Value Returns Date of experience: January 15, 2024Totally awful customer service when returning goods. I returned two sweatshirts as they were much smaller than the advertised size (even though I always buy this brand in this size). I received a refund for one item but the other has gone "missing" in the warehouse. Coggles are refusing to refund me until they find it. This is despite my tracking number showing it's been delivered. Their online customer services chat appears to be answered by bots as they fail to answer questions and just repeat that the matter is under investigation. A different "person" answers the chats each time and they don't appear to read the history. It is of no concern to me that they have lost this item - why should this hold up my refund. It's now been 12 days and they are insistent that they have to carry out a manual search for it. It sounds like its been stolen internally to me. I have now had to raise a charge back on my credit card. I tend to buy clothes at least once a month from Flannels, Hip Store, Kafka, End, Mainline, Farfetch, etc and none of these have ever given me problems like this. Do yourself a favour and avoid at all costs it just isn't worth he aggravation. I would leave a review of zero but cant - looking at other reviews my situation is a daily occurrence. UPDATE 15 July: Coggles agreed to refund me on 08 July and said the refund would be in my account within 5 working days at the latest. Guess what? No money. So I try and interact via their message service and they tell me the matter is still be investigated. I explain that they said they would refund but now they are saying they won't until the investigation is completed. I then called Coggles and they have explained that the warehouse cancelled the refund until the investigation is complete. They hide behind the warehouse as though it is a separate company. Don't believe Coggles response below to my situation. They have confirmed they are still looking into my lost parcel and will not refund until they have completed their "investigation". Joke of a company. Never again. Chargeback in process now. Date of experience: July 15, 2024Beware and shop at your peril. This is an unethical company that gives on line shopping a bad name. Never return an item and never expect a refund. I returned a jacket and requested a refund. You have to deal with numerous customer service team members who were big on gratuitous pleasantries and next to nothing in regards to actual responsibility. I have read other such stories and apparently I am one of the many customers whose returned item to Coggles was mysteriously 'lost' in the warehouse. They used every stalling tactic known to avoid refunding me and it was only at the intervention of PayPal that the issue was rectified. I wish I had of read the reviews before I purchased and I would recommend that every single future purchaser uses PayPal. It will be interesting to see if Coggles responds to this as they cannot put any positive spin on my experience. Date of experience: December 23, 2016You can't have a refund for unwanted item despite having all post receipts which clearly show that the item was delivered to their warehouse and signed by their employee. Still their customer service will deny receiving it and you end up paying near £200 for the item and £12 for the postage like me, but they will keep your money and the item to themselves. It's impossible to call them or to get in touch with their manager, only via email and they answer once in 48 hours with a standard reply that the item can't be found in their warehouse dismissing your tracking documents completely. Horrible fraudster site. Never buy from them! Date of experience: June 17, 20203+ weeks for a refund = "inconvenience"? LOL - this was Coggles response when I asked where my refund was after 3+ weeks of returning a pair of shorts. I've never experienced this level of bad service online. 3+ weeks to action a refund, thats terrible! I work in eCommerce, none of my clients would dream of taking this long. Is Coggles financially stable? Is there more to this that you're not letting on? Looks like you guys are in meltdown - everybody check Reviews.co.uk According to the Consumer Rights Act 2015 "the seller must then pay back any cash within 14 days of it receiving the goods or being told you want to cancel a service or digital contract" - you're in breach of this. Refund immediately otherwise I will exercise my consumer rights and also contact PayPal with a dispute. Tip for consumers:Don't bother, shop somewhere else Service Value Shipping Returns Quality Date of experience: August 14, 2018They advertise stock they don't have. Your order goes through and you receive verification but not your goods. No free returns even on their mistakes. Date of experience: January 14, 2024I returned an item to Coggles Warehouse 5 weeks ago, E Mailed them the Royal Mail Postage receipt with Tracking Number proving that it was delivered back to their Warehouse, yet they say that they never received it. Bull$#*!!. This mob are liars & thieves and it looks like they're getting away with it. I only wish that I had looked at previous reviews before I purchased from this lot of Crooks. I have sent numerous E Mails about this and got the same useless reply from 5 different customer care operatives. I will now be forced to take this up with Paypal to try and get the refund that I am due. Please DO NOT purchase from these robbers. You will only end up disappointed, angry and out of pocket. Kevin W Date of experience: October 5, 2020This group is scammers and scammers This group is scammers and scammers. I can't get my money for the third month. Although they received a return and there is a confirmation letter! Hello Olga, Thank you for getting in touch about your refund. I can see that a refund was issued back to your PayPal on the 19/8, and all of our refunds can take 3-5 working days. Please allow until the 26/8 to receive this refund. If there is anything else that we can do, then please do not hesitate to get in touch and a member of our team will be happy to help. Today is 1/9 and I have not received the money. Tomorrow I will call consumer protection and start acting in court and police in Finland Service Value Shipping Returns Quality Date of experience: September 1, 2022Very disappointed first time customer. It's been over a week since I ordered and the item hasn't even been shipped yet. When reaching out to customer service they tell me they can't give me a date when item will ship. Won't be ordering again! Tip for consumers:Don't use this site Products used:Shoes Service Value Shipping Returns Quality Date of experience: May 17, 2021Customer service button in email doesn't work,, couldn't reply. In stock item after buying said March or April now and won't let me cancel. BE AWARE... better business bureau Be aware! Wish I would have read reviews before I used Coggles! Date of experience: January 2, 2019I ordered my Golden Goose trainers just over a week ago and received them yesterday in Australia. I was a bit concerned after reading the reviews but I'm really happy shipping took a bit longer but the price was almost $250 less than Neta porter woo hoo! I order alot of stuff online so really happy Date of experience: August 5, 2022I had a problem with a jacket, no fault of the stores, and have literally just finished speaking to a very personable lady called Nadine, very polite and professional. Im very impressed with the service as a whole, but particularly impressed with Nadine. I would not hesitate in purchasing from them again. Thanks again Nadine for your excellent customer service! Date of experience: February 26, 2018