I ordered multiple items, paid for them, but never received them. Customer service was unhelpful, and the delivery agents did not cooperate at all. I am extremely disappointed with Amazon India's service and would not recommend it to others Value Shipping Returns Quality Date of experience: January 14, 2025I ordered an item on Amazon which didn't fit so I returned it and received a confirmation in my order status that it was refunded for a total of $ 48.11. I used my credit card to purchase it but no return was noted. I contacted Customer Service which was a very difficult task and was assured my credit card would be refunded and I would get an email update from the rep in two days. That never happened and still no refund after 10 days. Got in contact again with C/S and was informed it was not possible to refund my credit card and I must accept a gift card. When I objected to that, the rep cut off the phone call! Okay, so I decided to use the gift car for another purchase and was only provided only $ 23.77. I was shortchanged out of $ 24.34! I will pursue this further but I suspect to no avail. Be careful with returns/refunds and better yet, buy your stuff elswhere. Amazon Sucks! Service Value Shipping Returns Quality Date of experience: February 24, 2025Was going to buy an Analon 10 qt pot, price in cart was 62.99. After shopping (and adding numerous additional items) went to cart and the price was now 89.99. Called bait and switch and luckily, I caught it before I bought it. Decided not to order anything, in my cart, from Amazon and cancel my account. Bye Bye Amazon. Went online and found my items I was going to purchase through Amazon, and it ended up being cheaper than my Amazon total. Products used:Did not buy any because of price change in Cart! Value Date of experience: February 18, 2025I purchase an average of 100 items every 3-4 months. I purchase food and every day items used. Over the past year Amazon has become very unreliable in their delivery service. Items are later than the committed delivery date by at least 1 day, at least 50% of the time. Either Amazon has grown beyond their ability to service their customers or they have the worst transportation department imaginable! Products used:Clothes, food, tools Service Value Shipping Returns Quality Date of experience: January 13, 2025I ordered the Samsung Galaxy Tab S9 FE on December 27,2024, with an estimated delivery date of January 11. By January 8, it still hadn't shipped. After struggling to contact Amazon, I was assured they would "sort it out"—which meant delaying my order by over two weeks to January 27, with no explanation or notification (after multiple attempts at ascertaining the cause of the delay).I needed this tablet for an important exam, and I specifically chose it based on the estimated delivery date. Repeated attempts to get real answers led to the same generic response: "Sorry for the delay, but there's nothing we can do." When I asked to escalate the issue, I was told it was "above my limitations" and the chat was closed. Amazon promised a shipping refund in February, but after another tedious attempt to contact them in Feb, I was told that was incorrect and Amazon "does not offer refunds." How can you promise a refund and then tell me you don't do refunds?This experience has been frustrating beyond words. Amazon lacks transparency, has poor customer service, and makes it nearly impossible to resolve basic issues. If you need something on time, don't trust their estimated delivery dates. Their customer support feels like it is designed to wear you down, and they seem to thrive on making complaints so difficult that people give up. Is that why you don't really see negative reviews? Shall we rather stick to Takealot or even the cheaper new e-commerce companies? Service Value Shipping Returns Quality Date of experience: February 27, 2025I realized that I forgot to mention all the other bad experiences that I had. They have terrible customer service. They never tell you specifically that you need to have a certain percentage of original content over referenced content. Even if you use references, they can block your book and eventually they will terminate your account. They request you for proof that you have permission to use certain content even when you reference the site you used it from. These people are heartless. I lost opportunities to publish books in Kindle Unlimited for this reason and also losing the royalties is even worse. Tip for consumers:If I had a better option, I would not choose them for publishing. Products used:This is about their service in general. Service Value Quality Date of experience: January 4, 2025This company couldn't deliver a terd on time anymore! Last 3 packages were delayed! Not worth the money! Out of the past year this has happened over and over again! Either need to hire true Americans or close your doors! Amazon sucks! Tip for consumers:They suck! Products used:Mixture of products! Date of experience: December 29, 2024I stopped all business with him. I like his ex wife though. She has a soul. My god, what a fing money hoarder and — what's the opposite of a Navalny? Oh yeah, traitor. Products used:All Date of experience: February 23, 2025Ordered a set of 8 Fuel Injectors for a Ford Van, promised next day delivery. Next day a shipping envelope, NOT large enough to hold order was delivered to house with, the flap having never been sealed. The removal strip, which you pull off to seal envelop was still in place. When Amazon was contacted, the said it would take a couple weeks for them to determine what happened, so we had to order another set from a different vendor to repair my vehicle, so now payment two for parts. Products used:Fuel Injectors Service Value Shipping Returns Quality Date of experience: December 17, 2024I ordered several computer parts in the past 2 weeks, the last was supposed to be delivered YESTERDAY which was already late after their notoriously nonexistant "next day delivery" then the driver turned around mid route and went home early without an excuse. I only found out when amazon updated the "delivery estimate" to 8 days from now. Then 40 minutes ago I get a text to my phone saying the package was left outside, indeed it was outside, on the street in the snow & sluch in -10C weather contrary to repeated instructions. I had immediately texted the driver to LEAVE THE PACKAGE INSIDE AT MY DOOR NOT IN THE STREET but the lazy bastard was already miles away (well in excess of speed limits). So I went on their site to complain and got the run around from their artificial stupidity "agent" that closed the chat and never notified a living person. Tip for consumers:GOV should enforce regulations instead of screaming over imaginary "fentanyl smuggling" and equally delusional rants over "migrant invasions from mexico, china, and canada". Products used:Multiple items over the years and most deliveries are massively bungled either being the wrong item, obviously broken, delivered to wrong address or not at all or even just dumped in the street. Service Value Shipping Returns Quality Date of experience: February 4, 2025We are so DONE with Amazon! We have been waiting for a third shipment in the last 2 days. We received one last night and another one earlier today, with the third one still to be delivered today. My husband checked his account and it said that the third was attempted twice today. The first time neither one of us was at home, but we definitely were when they SUPPOSEDLY attempted again this afternoon, at 4:57 PM, and that they would "attempt again tomorrow". We had Amazon call us through the help/contact part of their site. Did anyone know that they now email you a "password", a 6 digit number, that you have to tell the driver when they come to your door? Well, that would have been all well and good, and we would have figured that out if the driver actually DID come to the door, but NO ONE DID! NO KNOCK! We have a dog that definitely would have alerted us if someone was here. The agent told me that they will "attempt" to deliver again tomorrow. I am livid, asked for a supervisor, and told him that we would be expecting the package TONIGHT, OR ELSE! We figure that that won't happen, but my husband will be home tomorrow and waiting for another email (if that's the new process, but who knows?) and another "attempt". They had better deliver! We are canceling our accounts after that. Date of experience: February 13, 2025I made a payment for a package which was supposed to be delivered but was never delivered. I contacted support but never got a reasonable response. I couldn't get my funds back until i got help from TRUSTRECLAIM.com Date of experience: January 6, 2025First time with an Amazon membership. First purchase said it would be delivered within 2 days. Great right? 4 days later, no item and the item hadnt even shipped. 5 days later, i click on the tracking number and it now states the item will not be delivered at all and that if i havent received the refund within 5 days contact them. No refund so i contact them. First rep is clueless and transfers me. 2nd Rep is rude to me. 3 rep (a supervisor) states that its not 5 days for a refund even though thats what the site states but, that amazon says that to keep you cool, but that it will be atleast another 17 days before she can ok a refund. Amazon failed me with not delivering the item, failed me with a refund, and most of all failed me with their customer service, even with upper management. HORRIBLE EXPERIENCE. Membership terminated. Date of experience: December 21, 2024Multiple late deliveries this month (Dec 2024), including a "delayed just before shipping" that was hard to cancel. Started including ads in my Prime Video feed earlier in 2024, and changed 4K streaming into a premium option. Prices changed minute by minute during this year's Black Friday sale, found a few bargains at 2am that were gone the next day. About a 2/3rds chance of a next day order actually arriving on time, still useful if you can wait 3-4 days and get a good price. Tip for consumers:Beware that Amazon's search engine is overrun with cheap Chinese goods. Be specific about brands and double check for genuine products. Useful for made in China items that have good quality control. Products used:Home theater speakers, accessory clips and wires Service Value Shipping Returns Quality Date of experience: December 6, 2024I have ordered a few times on Amazon and it went well except for 1 item. Now, after more than 1 week i am still not in contact with someone that can explain why and who deleted my account and find a solution for my issue. I have been forwarded 5 times by different people and offices without any information. This is not the great customer service you wish you have. Please come back to me with an answer and proper guidelines instead of inning money without something in return. Products used:an external hard drive only. I lost a grammophone, laptop and my gift card because they delete my account without my approval Service Value Shipping Returns Quality Date of experience: November 26, 2024I was scammed, lost money, support center keep silence several days. I wrote on their office, do not answer me. I do not advise them Date of experience: February 6, 2025Amazon Prime has given me the WORST support of any company I have ever dealt with! It is almost 10 days and I still can not log in to my Prime account. I am unable to get the OTP on my cellphone. I have tried 5 times to get phone support. I keep getting told that they have sent my cellphone number to a group that can change my account info. Nothing ever happens! One time they referred me to a link where they wanted a copy of a driver's license, passport, or some government issued ID. I sent them a copy of my passport. Still nothing! I am paying for a service I am not getting. I tried cancelling my account. You need an OTP to do that! Service Date of experience: November 28, 2024I've been really frustrated with their service. The prices aren't always the best and there have been too many issues with third-party sellers. Returns have become a hassle and the customer support doesn't always help. They definitely slipped in terms of quality and service. Service Value Shipping Returns Quality Date of experience: November 19, 2024I'm starting to get frustrated with Amazon. I ordered a flower vase and it arrived broken. Returning it was such a hassle. Their quality control has gone downhill. Products used:Vase Service Value Shipping Returns Quality Date of experience: November 18, 2024About this item ELEGANT DESIGN: Elevate your home decor with our recycled cotton throw blanket for the couch, a stylish and comfy addition to your living space. This textured throw blanket in a charming herringbone weave exudes rustic charm, helping make these throws an ideal choice. YEAR-ROUND COMFORT: Our lightweight, soft, breathable, and moisture-absorbent bed throw is designed to provide unparalleled comfort throughout the year. Crafted with meticulous attention to detail, provides warmth on cold days, and comfort on warm days ALL NATURAL, HYPOALLERGENIC, PREMIUM QUALITY: Made from 100% Oeko-Tex certified cotton, and is fade resistant. Does not contain any harmful chemicals. Our throw is skin-friendly for you and your family. It is pre-washed and will stay cozy for years to come. PERFECT GIFT: Our thoughtfully designed packaging transforms our fall blankets into a perfect gift for you and your loved ones, making every moment feel special and memorable that warms both hearts and homes. Fall-Ready Comfort & Warmth: Embrace the cozy vibes of autumn with our Recycled Cotton Throw Blanket in light brown. Perfect for snuggling on chilly evenings this soft machine-washable blanket is ideal for adding warmth to your couch bed or picnic outings. Its elegant herringbone design complements any fall decor making it a thoughtful gift for loved ones. Celebrate the season with a blanket that not only provides comfort but also brings a touch of eco-friendly charm to your home! Date of experience: December 4, 2024I was looking for over the garden wall on Bluray, most places didn't have stock but Amazon did for £49.99 so I ordered it. I waited two days for it arrive, when it arrived something felt off, the parcel was really tiny, light weight and it was in a wafer thin plastic bag and it had no weight to it. I opened the parcel and looked inside and my suspicions only grew, I opened the movie case which was flimsy and I carefully removed the disk and looked at the back of the bluray to see that there were tell tale marks where the blank had been burnt off using a home computer and I could instantly tell it was a counterfeit Bluray I left feedback on Amazon which was removed by Amazon promptly. I really feel that Amazon don't care that they are breaking the law by selling illegal counterfeit copies of Blurays, it's almost as if they can act with immunity and the authorities just ignore reports of illegal goods being sold. Blank bluray disks when you burn files to them from a pc or laptop they leave rings on the back of the disk where the laser has transferred the data, on genuine movies you can ill never see this because the film companies use UV treatment such as pulse UV or Uv resin to remove the lines caused by the laser, another tell tale sign is that most blank bluray disks are either purple or grey Colored where as genuine ones will be a shiny gold or silver Color and will be highly reflective where are blanks once burnt will not. I did get a refund on my order as I returned it straight away but that's not the point, the only other seller which had one left in stock is now out of stock and I can no longer get Over The Garden Wall on Bluray, eBay has some but like very very suspiciously like the counterfeit one I had from Amazon and they are asking £100 to £150 for them. Be very very careful when buying stuff from Amazon uk as this isn't the first issue I've had on Amazon and what concerns me is that Amazon sells medicines and I ask myself could stuff like the medicines also be counterfeit? What actions to Amazon take to protect consumers? I don't think that they do. The item was dispatched from Amazon they had it in stock and they did zero checks to make sure the item was genuine. Tip for consumers:I don’t feel safe buying from Amazon anymore as I believe Chinese counterfeit products are being sold there Products used:Bluray movie Service Value Shipping Returns Quality Date of experience: December 14, 2024I haven't received my gift cards from Amazon or apple. I am not thrilled this was stuff I needed for Christmas. I never had issues before till now! Service Value Shipping Returns Quality Date of experience: November 24, 2024Completely fraudulent company (thieves) They steal from their customers! They lied and said they refunded me 8 times! These people should be in jail along with their whole executive office! Tip for consumers:I bought products that were sized and they sent the wrong products and lied about refunds! Bunch of crooks! Products used:I bought products that were sized and they sent the wrong products and lied about refunds! Service Value Shipping Returns Quality Date of experience: November 18, 2024I ordered a book and it arrived with bent corners becaus it was shipped in a flimsy envelope. It's disappointing when such small detail undermines great experience. Date of experience: November 11, 2024Paid good extra money for next day delivery. Amazon said it was coming on time. Late in the day I called to inquire about order, I was told it was sitting on the line in the distribution center, not moving, and unknown when I would get it. This morning, another day later, still not shipped, no delivery time listed on a next day delivery. I should have checked elsewhere first for my item, Ebay, Walmart, Direct from a seller, maybe even Temu. This is a part for a heating system, starting to get some cold nights here in the northeast. Tip for consumers:Paid good extra money for next day delivery. Amazon said it was coming on time. Late in the day I called to inquire about order, I was told it was sitting on the line in the distribution center, not moving, and unknown when I would get it. This morning, another day later, still not shipped, no delivery time listed on a next day delivery. I should have checked elsewhere first for my item, Ebay, Walmart, Direct from a seller, maybe even Temu. This is a part for a heating system, starting to get so Products used:Paid good extra money for next day delivery. Amazon said it was coming on time. Late in the day I called to inquire about order, I was told it was sitting on the line in the distribution center, not moving, and unknown when I would get it. This morning, another day later, still not shipped, no delivery time listed on a next day delivery. I should have checked elsewhere first for my item, Ebay, Walmart, Direct from a seller, maybe even Temu. This is a part for a heating system, starting to get some cold nights here in the northeast. Service Value