Bait and switch reservation website. Horrible to non-existent customer service - they are trained and scripted to give you the run around. They always can not find your reservation, can not confirm your identity, will provide a new number for you to call next, and will promise to get back to you in 24-48 hours and never do. Wave goodbye to your $ if you book with them. Service Value Returns Quality Date of experience: August 1, 2024Just was Scammed by getaroom.com | never used their business intentionally thought the hotel I connected with was the actual Radisson affiliate Country Inn Suites. Once I realized when I received a receipt not coming from the actual hotel I cancelled it right away. Not realizing they treated it as a non refundable reservation. The reservation came through as cancelled receipt although the payment was just posted as a payment with my credit card. Called their so called customer service they said I cannot get my money back due to their policy. Which is clearly ecommerce FRAUD. Be aware reported to actual Radisson affiliated location plus FRAUD unit for my credit card. This company needs to be reported and brought down! After further investigation and research their are thousands of complaints about them on BBB, tripadvisor and other review sites that they acting like you are getting a reservation from the actual hotel reservation online service - they add bogus fees and no ware on the booking info indicates its a non refundable transaction. Please help others by invesigating further -just found out this company was acquired by priceline.com who now is the parent company.plus their is an active https://topclassactions.com › fees Top Class Actions GetARoom.com Class Action Alleges Deceptive Hotel Booking Methods GetARoom.com faces a class action lawsuit from customers who claim that the third-party hotel booking company engages in deceptive hotel booking methods. Products used:Hotel room reservation Service Value Date of experience: July 18, 2024I booked a hotel to coincide with a jazz festival and my 32nd wedding anniversary. Unfortunate my nephew passed form cancer. The funeral is being held during the time I booked the vacation. The small print on the reservation said NO REFUND. I had no luck with Affirm who paid the amt in full. Finally, when i reached out to geta room, I was treated with compassion and respect and within 24 hours Affirm received a refund and I am no longer on the hook for this. They did what affirm did not do in a week in 24hrs, Affirm even asked me to send in a copy of the obituary! When I called the next day, they said they did not ask for it. GETAROOM solved my problem. Thank you Rachel Gray Service Value Date of experience: June 14, 2024Competitive pricing and straightforward booking process. Simple user interface that was easy to navigate and quick to load. If it had a reward system, I would definitely use again as well as recommend. Reason I chose this business: I chose this particular site for it's lowest pricing and it's transparency. Date of experience: April 16, 2024I need to amend my review. After many requests they finally (and pretty quickly) reimburse the extra 36 euro. Very fast and effective customer service. Total to pay not at all clear! I would say comparable to scam. They attract with a price (in my case 62 euros) and then they add the taxes during the payment phase, in my case 36 euros (I didn't see the full total until I received confirmation from the credit card). So I paid 98 instead of 62 as declared when booking. I immediately wrote to customer service to cancel the reservation, but the response was non-refundable. If the additional taxes were declared somewhere, it was written in tiny, hidden letters. Be wary! Products used:Hotel room Service Date of experience: April 3, 2024I had an issue but I could not figure out and didn't understand what was going on. After leaving a review, the customer service representative called me and walk me through why things happen the way they did and also listen to to my concerns, and very promptly came up with a solution. Based off of the customer service she provided I most definitely recommend this company. Date of experience: August 19, 2020Update: After my post, a representative from Get a Room contacted me, listened to my concerns, and fully refunded all of my money. My family and I booked a weekend in North Conway, NH and when we went to check in we noticed the reservation actually said Conway, AR. I thought I booked directly with the hotel but apparently it was through this third party service. I called their customer service and explained the situation to them. They denied me a " penalty waiver" and denied my request to at least get a refund for the second night's stay. I have read a few other reviews on this website with the same type of reservation error. I would not recommend doing business with them at all. Products used:Hotel stay Date of experience: February 24, 2022Everything about this reservation was super easy. Click, click done. Less than 5 minutes. I was able to select all the important info needed, enter my card information and, voila! No phone time necessary. Date of experience: January 25, 2018True test of an organisation's customer service is how they respond to a concern. In this respect GetARoom have been excellent and my query was dealt with quickly and efficiently. Good price for the room as well * Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Date of experience: August 27, 2018Great room with an awesome view of downtown Wilmington. Very friendly service too. Convenient to historic downtown Wilmington attractions including the St. Paddy's Day parade. This was a wonderful weekend getaway! Date of experience: March 17, 2018I have used getaroom.com on most of our recent trip to central Europe and have made at least 8 bookings for different cities and was very pleased with the outcome. We did not have any issues at all when we arrived to these hotels. My advised to anyone who will be using this site is make sure that you take a copy of your bookings as the hotel asked for verification. I found that if you ring them (getaroom) and talk to their customer representatives, they can quote you better and cheaper pricing. I generally had a pleasant experienced dealing with them and will likely use it again. Service Value Date of experience: October 31, 2014A few months ago, my friend and I planned a weekend getaway to San Fran and sought last minute deals on hotel rooms. We found a deal for under $100 on Kayak, which in turn redirected us to the getaroom site. After seeing the $25 rebate graphic and other info on unpublished rates, we figured we could get a better deal over the phone -- and that we did. The call center agent was friendly and answered all our questions. I have no complaints and overall I enjoyed booking through them. It's too bad that others who have reviewed the company before me have experienced otherwise. Date of experience: June 1, 2011I might have been wise to make the booking with another agency since I believe GetARoom does not allow for cancellation or refund should something occur that would prevent us from travelling to that area at this particular time. Their price was really not much different from some of the competition. Date of experience: May 8, 2019Great value for money, very easy to fill in details online! Contacted hotel later with reservation number to request bed option and they came promptly back to in a positive way. Definitely check them out again! Date of experience: November 17, 2017Our reservation was not there when we arrived at the hotel, which caused a bit of a delay for us to check in. However, the customer care center handled everything smoothly and professionally solving the issue in around half an hour. Date of experience: January 5, 2018The only reason I'm hesitant to say anything at this early moment is I have had several bad experiences with online companies so I decided to try get a room. So far the experience has been just fine. It was easy to book I must say. I will update my experience again at a later date. However bad companies normally don't ask for your feedback right away or at all. They're hoping you do not find where to leave a review. Get a room has asked me several times. That shows me they are trying to do a great job. Reason I chose this business: Because of my experience with vio.com and agoda.com. They're not reputable companies in fact they are one in the same. Those two companies I listed are scams. Get a room doesn't seem to be. They've asked for my feedback several times reputable companies ask for feedback. The bad companies do not. I feel this will be a good experience through the night. Date of experience: December 19, 2022Very helpful in securing best rates! When I was on hold we got disconnected. I like that they called me right back bc I was frustrated by then and would not have continued booking! Wait time was a bit long Date of experience: January 4, 2018Operator very knowledgeable. Most helpful. I have nothing else to say. This review page is quite annoying. I think you should re-think demanding 100 words. I certainly would not review on the site again. Date of experience: January 3, 2019People went out of the way to help me with my reservation that I had inadvertently cancelled... I was confused by my online reservation through third party, but now it is cleared up, and i am a happy consumer. Date of experience: March 28, 2018How cool is a salt water pool, I'm not sure because it required me to go outside. Awesome in the warmer temps I'm sure. The general manager is great! I got a head cold during my stay and they did everything to make me feel better. Very friendly caring respectful staff! Thanks to all! Date of experience: March 6, 2018Very helpful customer service rep. Who found a great price for us for an additional night's stay at a hotel in Tampa. We had no problem with the change in reservation and the follow-up email was useful too. Date of experience: February 27, 2018My booking went very smoothly except for one confusing thing. I got a second confirmation but showing US currency. As the booking was made in Australia. I didn't understand what this meant. Overall as I said everything else was carried out excellently Date of experience: August 27, 2018Enjoyed my stay very much - the sign outside the hotel was in tough shape, but the hotel itself quite nice. I also ran into a couple of errors prior to arrival, and it was handled very well by your people. Thank you. Date of experience: October 20, 2017This site gives you complete information on the conditions for the room reservation. I don't see what more I can say, I'm just writing to fill the minimum 100 characters that are asked in order to submit. Date of experience: March 27, 2018I waited until I stayed at the hotel until writing this review. I would highly recommend getaroom. They were amazingly helpful and friendly with my booking on the phone and when I checked into the hotel I was given my choice of floors, not shoved in the corner like some other websites. I will defiantly use them again whenever I travel. Thanks so much they certainly made it easy. Service Value Date of experience: October 22, 2018