First and last time useing VRBO. Tried to reserve a place, however, I was charged 328.00 and recieved no conformation or reservation. Talked to the propery owner and they said they didnt recieve a conformation nor did they recive payment. Been fighting VRBO for over a week, and cant get my money back. If you are traveling and need a place, stay away from this co. Complete SCAM Service Value Shipping Returns Quality Date of experience: January 27, 2025I've contacted VRBO several times I was a host and this was my first rental with them and they haven't paid me they sent me an email that said that they were paying me but it could take 5 to 7 days so I waited nothing and then I contacted them a week later and they said well we're having technical difficulties now this is February 1st and I still haven't been paid and they're still having technical difficulties in paying money to host that was already paid to them by our guests? This leads me to believe that possibly this company is in trouble and if I were you I would get away from them asap Service Value Shipping Returns Quality Date of experience: January 4, 2025They hold your money for over a month! I've called several times and they just hang up! This place is nothing but thieving scammers! The customer service reps are foreign. Customer service is not in place to help you and they are extremely rude. Trying to get your rental money is a full time job! They promise callbacks and never call. If they don't like what you're saying they just hang up. They just want your money! Date of experience: December 2, 2024Prior to Expedia purchasing VRBO.com, it was an excellent place for vacation home owners and travelers to exchange. Expedia has ruined this company! I have removed all 3 of my homes from the VRBO platform, as the company is now run buy uneducated, barely understandable idiots. There is no escalation process, no accountability, no reason to trust your home to these incompetent children! Tip for consumers:Do not trust your million dollar home to these incompetent, uneducated, outsourced children. You will regret it! Products used:Placed my 3 homes on the vacation rental platform Service Quality Date of experience: October 14, 2024We booked a place in Homosassa for the end of October. Due to the pending hurricane, we cancelled. Now, I had changed my bank account during the time of deposit for rental and cancellation, so VRBO now says they refunded my money to an account that's no longer active. The bank says they couldn't receive funds on a closed account. After several phone calls, I was dismissed, put on hold, told to call back in 48-72 hours. They have no intention of reimbursing the $282.62. The property owner sent an e-mail acknowledging the refund we did not receive. I guess VRBO is keeping that for themselves. The last person I spoke with was dismissive, kept saying "have a nice day" and hung up. I will never use VRBO again and would strongly suggest you steer clear of this company. I will give a one rating only because I can't give a 0. Poor customer service. Date of experience: October 7, 2024I host 3 properties on Vrbo, I will take them all off this company and only use airbnb, who are far superior, they have a real customer service team and actually care about their hosts and guests, Vrbo do not care about anything but the dollar Service Value Quality Date of experience: September 17, 2024As usual we always stay at Brett Robinson for the Shrimp Festival. This year we had to book through VRBO. The initial price of unit was around 2100 for 4 days. By the time I saw what my credit card was charged was 2965. This was outrageous. I have never before paid a price this outstanding for a condo or would. The communication with the host was kind of touch and go. Granted I thought she communicated that the room was ready and gave us the code to the room and gate. I was wrong. When we got into the room there were flies both dead and alive. Literally there were flyswatters in the pantry. Makes sense. Also, in the kitchen was an excessive number of gnats. We thought maybe there was food in the disposal etc. Once we went to the store, I purchased bug killer and gnat catcher. Notified the VRBO rep. Who stated she was not aware of this and will let housekeeping know when they clean next time. Also wanted pictures. Next, we wanted to be able to use our phones. Meaning we needed the Wi-Fi code. Usually there is a paper with the code on it etc. So, I called the 1-800 number for Brett Robinson who was so helpful and got us the Wi-Fi code. Being from the south we are huge football fans and were going to watch the games while getting ready. We needed an access code. Texted the Lacie again and she was not aware of an access code. I explained to her the TV is asking for a code for us to be able to access ROKU etc. By this time, I was done. We had no dishwashing soap, dishwasher detergent, wash cloths, or scrubber. Thankfully this isn't my first rodeo so I always bring extras. Lastly, our friends were in Unit 310, same building. Come to find out their condo was $1700. I Am hoping somehow the owner of the property sees any of the complaints mentioned and realize that VRBO is a travesty. Any comments on a course of action would greatly be appreciated. I do have pictures, but I am unable to upload them. Rachel Service Value Quality Date of experience: October 17, 2024Although I have cancelled my booking well before my trip (9 months until the trip) I have still not been refunded the 100% as promised. Only refunded the 286.00 service fee, but now still waiting for the other 1500.00. I used to use this service as an owner and they are trying to tell me that the owner needs to refund the money, but I know from experience that they have the funds, not the owner. I will never use this service again. Service Value Returns Date of experience: August 23, 2024Worst customer service ever, and their renter vetting is non-existent. VRBO still has not paid me for a rental of my lake house from TWO MONTHS AGO, and they simply keep passing the buck to the next lackey who does NOTHING. You can only talk with customer service in India, they can't and won't do anything, and no one from US support or billing or chat will ever respond to pay what they owe me. On top of this royal PITA, every month there's another "guest" scammer wanting to rent my place for 3 weeks, but needs to pay with a "company check"--there's no picture, and no history, yet when I notify "support" that its a scammer they do NOTHING. Travellers AND Hosts beware Products used:I am a 5-star host with our Lake House Service Value Quality Date of experience: September 3, 2024We were told that our rented space in Edmonton, Alberta had a combination lock on the door but would have its combination changed with each new tenant. However, that was not true and it was double booked. Upon arrival, I opened the door to be confronted by an old man in his underwear standing in the living room We called the owner and he blamed Airbnb, which means he was using both booking agency to rent one space. We had a hard time getting our money back, as the VRBO representative was just as useless as the owner. Suggest that you buy a lock of your own and replace the door knob while you are renting or you too may find yourself having uninvited house guests. This service is nothing but a venue for slum lords. If a no star review was possible, that would be my selection. What I will never again select is this site. If I don't have a place to stay the next time I am in Edmonton, at least I can go to that space. The door combination lock is 9696 for anyone else with a similar issue. Date of experience: May 17, 2024Vrbo was marginal at best, but now with their lesbian commercials, I'm not interested in supporting them at all. Time to put my money into a positive company. Service Value Date of experience: July 11, 2024VRBO is a real scam booking platform. They have a one star rating on every rating or review platform only because it's not possible to give zero stars! Avoid them at all costs. They host many non-existent accommodation places... you get there and it's just not there or abandoned. They don't respond to email enquiries and if you try to call them you will find the line disconnected or switched off. Even if the accomm IS there, it's often filthy or completely different to the description. They don't remove or pause offending accommodation providers even after shocking reviews. Go to someone else. Don't be part of the VRBO scam like me! Products used:Accommodation booking platform Service Value Shipping Returns Quality Date of experience: March 8, 2024VRBO is a crooked monopolistic outfit. They recently changed their terms without owner's agreement so that any requested reservation is automatically accepted, and if you cancel the reservation they insist that you pay around 12%. When I explained that I never agreed to these changes, they still insisted on payment and canceled my account which is fine because I will never use them again In the past they also changed the rte on my rental unit without permission, sent incorrect 1099 tax forms, and would never correct any of it... Date of experience: May 1, 2024Our Spanish villa was rented via Vrbo and they paid the £4,000 rental income to a fraudulent bank account and refused to reimburse us for their error. Their office is based in Dublin so they can avoid being taken to court for this in the UK. Disgraceful and dangerous agency! Tip for consumers:Vrbo is impossible to deal with and won't allow you to deal with anyone who can resolve your issues. Avoid them like the plague. Service Value Quality Date of experience: February 14, 2024We rented a house. We got in at 5:15pm. The house stunk like years of cigarette smoke covered by cheap air freshners. It was dirty to include poop still on the toilet bowl. We got out of there after about 20 minutes and immediately called VRBO customer service and lodged our complaint. We had to find alternative accommodations. We are still fighting with them for a refund! We will never use their service again. Service Value Quality Date of experience: May 9, 2024We went to Italy and rented an apartment through Vrbo. Vrbo advertises that you always have the rental property all to yourself. The message is just you and your people. Well our rental was not private. Anything but private Wedged between 2 other apartments and the owners all living on site. In the same house very noisy no privacy. And Vrbo customer service were very very rude to me and did NOTHING to help. Worst rental experience ever STAY AWAY FROM VRBO Service Value Quality Date of experience: February 27, 2024We booked and paid for a Penthouse Apartment in Amsterdam for the New Year's Period 2019/20. Paid $5000 AUD in full on the 13th of September last year. Upon arrival the apartment was filthy and there was evidence of drug use. We were left dealing with a 12 year old boy as the Manager, then his mother then the owner. We left the property with a verbal agreement we would receive a refund. Next day the owner replied advising no refund. VRBO Call centre then advised they don't assist with disputes. No travel insurance would cover this. Will never recommend or use VRBO again. Tip for consumers:Do not use the VRBO site. Service Value Quality Date of experience: January 30, 2020Y'all please NEVER book with Vrbo ever! I booked with Vrbo, and it was a terrible experience. First, the room was disgusting, full of mold, dirty, and the AC was busted. The host was conniving and dishonest. When we messaged and called, she ignored us and Vrbo. Vrbo ended up paying for us to go to another hotel because the host wouldn't answer her phone. I thought everything would be fine after that but no. Vrbo wouldn't let me post pictures of the mold or a negative review for the room she rented, but allowed her to post a negative review of me as a guest. So now every host will see it and think I'm the problem. I called Vrbo to get the review taken down, but they said it was against policy and only the host could take down the review. I will never book with them ever again. Tip for consumers:Don't book with Vrbo Products used:rental Service Value Shipping Returns Quality Date of experience: September 14, 2022VRBO, is not your friend. They do not protect you nor will they help you. We got to our locations it was so disgusting and filthy dirty, two hours away from Kona, we stayed and cleaned what we could for our protection, we would have left but there was 8 of us, this vacation had been planned for 8 months. I have 52 pictures of the worst filth ever, pillows with bodily fluid on them, (blood and drool) mold on the mattress, cockroaches, ratty towels, ratty bed skirt, sheets that don't fit the bed, the rooms like like prison cells, no decor, no headboard, beds shoved up against the wall. I wondered why the cushions on the chairs are upside down, lifted one and yuk! We paid $8,750.00 to stay at this location, 10 hours of travel and walked into this... the list goes on and on! VRBO did nothing! Date of experience: November 15, 2021The property smells of a urinal. Ants and mosquitoes are crawling all over. The fan cannot be turned on unless someone gets up on a chair to pull a broken switch. Grimy refrigerator. The roof has marks of water damage. I paid $200 per night for this. I was on phone with vrbo customer service team for six hours without any resolution! They think this smell is a "not urgent issue". T stay away from St Petersburg Florida properties in downtown Tip for consumers:Stay away from this property:1617 31st street, St. Petersburg Florida Products used:I could not sleep because of the urinal smell- so I went and slept in my rental car. Service Value Quality Date of experience: February 28, 2022I've spent the last 5 days in a row being lied to by customer service. The property owner promised a refund of 50% but say the other portion come from Vrbo Beyond that one time he refuse to respond. Vrbo says it up to the property manager and refuse to take no action or responsibility. No matter when I call the supervisor is always on another call which is a lie because it's their immediate reply without checking. Save your money and avoid using them, it's at your own risk because if god forbid something happens to your family they will not care at all. Tip for consumers:The customer service refuse to call back or let you speak to a supervisor, the property owner doesn’t care what emergency situation that happened in your life. Every one is happy to get money but when time for a refund it’s always an issue Products used:Rental Date of experience: August 10, 2021VRBO has failed to pitch in on this pandemic crisis! They are allowing home owners to refuse refunds when beaches are closing, travel restrictions in place. Our family lost $1800 and many other families are losing with no regard! Air BNB stepped up and made sure their travellers we're refunded. I will never book VRBO again! Date of experience: March 17, 2020Property owner cancelled our reservation while we were en route, the day of check in. VRBO gave me a number to their "same day booking department". So I'm thinking they'll help us find another rental. Well, the number is for expedia. I guess vrbo/home away/expedia are all the same company. They wanted to put me in a hotel for 2 days, at my expense. That's it. I ended up booking something in another town, at a higher cost, and am losing two days vacation. Unbelievable. Last time ever using this company. Date of experience: May 16, 2020From planning through departure at the end of our stay this has been an easy, pleasant experience. The Overton Cottage and host could not have been any nicer. The views, quiet setting, privacy and sophisticated casual accommodations were worth every penny. The guest bedroom is separate from the master bedroom. Each had very nice bathrooms and plenty of towels. If you're looking for a quiet place with amazing views and no ambient lights, you just found it. The screened in back porch made for great relaxation watching the birds and the water. The Wi-Fi was not an issue. The Eastern Neck National Wildlife Reserve is just 1/2 mile south and Rock Hall is only about out 10 minutes north with shopping and restaurants. Our sailboat tour added to the experience and was very affordable with Captain Mark of Blue Crab Charters. We like to leave a place nicer than we found it. There was no way to do that. It was immaculate and very welcoming. Bravo to the owners. Service Value Date of experience: August 30, 2022I spent hours reviewing properties and finally selected one. It gave specific instructions for scoring the deal advertised, so I messaged the "host" to double-check the instructions. He responded, telling me that he had sold the property, so I would have to contact the new owner if I wanted to rent it. But VRBO would not allow him to give me the number. VRBO also refused to take down or correct the listing, saying that they would instead just wait until it eventually expired. Date of experience: March 6, 2021