You heard me. Your ridiculous and unhinged responses to me asking to verify details that I didn't have access had me raising an eyebrow. But your defensiveness? How do you still have a job? I guess biz is that good, eh? Listen people: Gilt. Poshmark. 1stDibs. Go there. The service is better, the merchandise is authentic. And in the event your parcel remains undelivered, you won't have to deal with a two-year-old who is mad at the entire world that their job involves some tact. The rest of your garbage is being returned. You clearly need it more than I do. Service Value Shipping Returns Quality Date of experience: February 29, 2024I am impressed with bluefly.com's service. I ordered shoes on Sunday night and receive them Tuesday afternoon. This is my first time ordering from them, but definitely not my last. Thanks for free shipping and excellent expedition! Tip for consumers:Ordered shoes Sunday night and got them Tuesday afternoon! Products used:Shoes Service Value Shipping Quality Date of experience: February 14, 2024I tried to purchase a pair of Common Project shoes in a size 5. The confirmation came through as a size 9 and Bluefly blamed me for their mistake and sent the wrong size despite numerous emails from me asking them to cancel the transaction. They were not helpful and actually abusive. I have been a heavy consumer of designer fashion for almost 50 years and believe Bluefly is the worst platform. The worst! Do yourself a favor any do not do business with this company. Even if you have to pay more, skip this horrible web seller. Buyer beware! Date of experience: April 24, 2023I purchased a palm angels hoodie for a super deal and it arrived 100% authentic and shipped pretty fast! I don't know what's up with these bad reviews but I'm glad I took a chance on bluefly, will definitely be purchasing more. Thanks Bluefly! Products used:Men's hoodie Value Shipping Quality Date of experience: June 16, 2023Made purchase, don't fit, returned. Zero communication and customer service. Plus time to process a return is exorbitant. Price competitive but lots of better option with actual communication and some customer service. Shop elsewhere Service Value Shipping Returns Quality Date of experience: January 26, 2024I recently had the opportunity to use Blueflyt's services, and I must say, it was a decent experience overall. While there were a few hiccups along the way, I found several aspects of their service to be quite satisfactory. Service Value Shipping Returns Quality Date of experience: July 19, 2023My first time buying consigned (except for ebay and Etsy). This site is a gosh diddly scam, whatever they Were, they are No More. What's happened to me, like many reviews below, is that a wrong address was automatically chosen, with no recourse to rectify the situation. They have a disclaimer that they do not cancel orders or change addresses. How am I one of many people who's 'wrong address' was automatically inputed. This is a scam. Based on other reviews you probably don't want it anyway, but I am going to try my hardest to get my money back. Even if the package is undelivered, read below what fun adventure awaits. Call 911, I have been robbed. Disgraceful. Blew fly boogers all over that nasty warehouse floor while they steal your credit card info and scam you into a purchase you can't back out of. I'm calling the FBI. I will get that money back, Mark my words. Tip for consumers:I am not hopeful this will be resolved. This should be illegal and probably is. You don't act like you are a real vendor because you are a robber. Products used:Boots Service Value Shipping Returns Quality Date of experience: December 13, 2023I ordered sneakers. After almost 2 weeks and I did not receive notification of my order status. I contacted the merchant via email and was given the "runaround" and told to be patient. This is my first experience with this merchant and my last. My recommendation, don't buy anything from this merchant. Tip for consumers:The merchant shouldn't chastise a paying customer for inquiring about order status. Products used:Never received product. And terrible customer service. Service Value Date of experience: November 19, 2023I ordered a pair of not too cheap Veja sneakers, I'm afraid after all the bad reviews I read! I don't know why I can not track my order, i don't have idea when it could arrive and also it says Amazon is the delivery carrier, Omg! I hope not to be scammed. Is there any customer service phone number where I contact this Bluefly company? Date of experience: June 17, 2023Avoid this company. My order was never delivered, they asked me to file a claim with USPS which I did. The outcome of the claim is that USPS confirmed the order was not delivered and blue fly is still refusing to issue a refund. Really poor business practices. Service Shipping Returns Date of experience: October 16, 2023Fake items! I messed up and ordered a Gucci bag that Ive wanted for a couple years and thought since it was discounted it was because it was possibly aging out since it's not the popular gold hardware. Anyway, knew the bag was fake when it showed up it broken stitches. Hired an authenticator online and they confirmed it was fake. I sent an email to Bluefly with the certificate confirming the flaws and it was fake. Bluefly responded with the normal lies that counterfeit companies would say, they are third party and their products are legit. They even said the company I hired wasn't certified. So they are calling the other company liars. What Bluefly doesn't realize some people won't allow you to defraud them and say nothing. My job is going after fraudulent people and companies. I will be reporting and exposing this fraulent company to everyone, refund or not. Service Value Shipping Returns Quality Date of experience: February 18, 2024Today I received an email per paypal and bluefly that my $68.10 was refunded. Although It took several reviews and continuous calls, complaints and emails. I'm very appreciative that my money was returned. Thank you for posting my review but I stand strongly on the one Star. Bluefly customer service has been the worst experience I've endured as an online customer needing assistance. I'm always online shopping and at times I know people will say they didn't receive a item and did. I'm not one of those people I truly believe in Karma and that saying "What goes around comes around" as well as "honestly is the best policy" I felt bullied with this company but I didn't give up. I kept pushing back with true Facts. Thanks again Sitejabber for sharing my review. Date of experience: June 22, 2021I've contacted Bluefly several times in the past 4 days via email as I'm not aware of a number to call. My package was sent fedex by a third-party vendor per Bluefly. I don't have any information on the vendor as I purchased from Bluefly and weren't given that information. I contacted fedex to investigate the delivery and I'm told the item was delivered and signed. It says it was signed by S. Latrice which is not my name and shows a pdf of a signature that has a different signature name that I don't know. Fedex said they spoke with driver that states the package was delivered to my address and signed by residence but it was left at main entrance. I don't have a main entrance. I live in a four-plex apartment where 3 units are upstairs 1 unit downstairs and signs pointing upstairs where each unit is with the address in plain sight. Bluefly said I made several threats about filing a dispute in which I did not. Then Bluefly said I didn't give them or the vendor a chance to resolve the issue. I don't feel Bluefly made much of an effort to resolve the issue. I have several emails per our conversation in which I submitted with a dispute and the infomation from fedex delivery. Some of the files were to big to download so I edited them and resent. Tip for consumers:read reviews first chances are you'll beware of circumstances that might happen. I didn't and now I have a situation on my hands cause I turned to Fedex and Bluefly for resolution and got nothing. Products used:I never received product which were a pair of eyeglasses. Date of experience: May 28, 2021 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Concerna R. New York 2 reviews 14 helpful votes Follow Concerna R. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Horrendous” December 31st, 2022 Verified purchase Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. They sent me completely the wrong item, and have done exactly nothing to correct their mistake. We are a week past Christmas, and I still don't have the gift I paid for. Awful experience. People make mistakes, but refusing to correct them and leaving your customers hanging out to dry is not ok. Buyer Beware. Service Value Shipping Returns Quality Date of experience: December 31, 2022Bluefly will not allow you to exchange an item purchased that is the wrong size. Even if they have the right one in stock. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. It didn't occur to me to check their exchange policy beforehand. My bad. However, I don't think I have ever purchased anything I could not exchange for the correct size. They also charge a restocking fee. As well as postage. Which is understandable, but my 87.xx purchase ended up in a refund of 60.xx. Not cool. Tip for consumers:Don't buy anything you may want to exchange. Products used:None. I returned. It was too small. Service Value Shipping Returns Date of experience: December 21, 2022Just received my order for my Gucci Flashtrek's, took about 4 days to get to my home here in California. I was a little scared to order due to the reviews and the sus discount (the shoes are normally $1700 but got them for around $480) but I was like screw it and took the risk and copped em, I couldn't be happier. Products used:Gucci Flashtrek Sneaker Service Value Shipping Quality Date of experience: August 16, 2023Terrible service. Almost like a scam. Paid for a large designer bag but got a small one instead. Sent emails and chatted with reps, but just said they are working on it. I'm losing $500 for nothing because of their mistake. (Never return your wrong items, you will not get any refunds) Date of experience: October 18, 2012I've spent thousands of dollars here - items are misrepresented on site and then they claim they cannot be returned as they were marked final sale. Now I'm stuck with expensive merchandise that does not fit. There is no customer appreciation - very poor customer service. Beyond frustrated. Angry and broke. Date of experience: October 25, 2016Worst customer service they lie about processing your return and make empty promises. Waiting for credit for two months now. Returned items with in 10 days of purchase. Don't trust this company they tell there reps to stall. Filing complaint with the Better Business Bureau and Visa. Date of experience: December 27, 2013Don't waste money on this site. Tried to return 2 dresses that arrived new years eve. Tried to return online kept saying not found. Then we moved. Sent email how do I return. Never answered never got threw to real person. Sent more emails. Finally got response. It is now a few days past the 21 day return policy. Really look at dates of all emails. I had bought b4 in past years never returned. Items still being sold exceptions can be made I will except store credit. Sorry no. Ok u lose a customer. So sorry nothing can be done. Good luck. The dresses sz small. So huge! They don't care! Also beware don't pay with paypal. After I paid with paypal. My account was hacked! Go figure Date of experience: February 4, 2015Unbelievable! Why does it surprise me that their phones are turned off! I'm sure it's their way of not dealing with the many complaints they get daily. Still waiting for my refund and no way of getting a hold of them. Please... please don't put yourself in this situation. We have consumer rights! This company needs to be shut down! Date of experience: June 2, 2017I ordered some birthday presents and received a confirmation with no expected shipping date. I emailed... crickets... more time passes... emailed again... crickets are now dead. I called "Thank you for calling Bluefly... your wait time will be 45 minutes due to heavy call volume. All I can say is wow. Not going to hold because its a foregone conclusion that my order isn't coming based upon everything else I have seen. Great prices - cool stuff... but you can't have them. Date of experience: February 16, 2017Ordered shoes, never received a confirmation. Paypal says they listed a pending order then retracted it. Bluefly never bothered to respond. Always check small company reviews before ordering, my bad for not doing so this time. Tip for consumers:Do not shop with these turkeys unless you want a bad trip. Service Value Shipping Returns Quality Date of experience: February 16, 2017I Ordered a pair of off white odsy 1000 shoes and they came in one week very authentic everything was new and the shoes were real all these other reviews that are negative are from there experience don't let it change ur mind on weather u should purchase from Blue fly or not (trust me there service is excellent!) Products used:Shoes Date of experience: March 22, 2023All the stuff is great and low priced, but the shipping is a $#*!ing disaster. On most items, it says ships in one to two business days, but mine took at least 7 to be put in the mail. Its not even like these are fake products from china. I have no idea what is up with the shipping system at Bluefly, but if you can wait for your items, go for it. Date of experience: February 17, 2017Ordered a jacket, customer service was extremely quick in answering a couple of my inquiries. Loved the item I received - it arrived in a timely manner. The only reason I'm docking one star is that the jacket did have a couple small holes in it. Nothing really noticeable but still a little disappointing. But I guess it's not that out of the ordinary considering the great price. Based off of these reviews I was a little worried but overall I had a good experience. Date of experience: November 6, 2018