Purchased several items online & returned a few, providing both order number and original email, & the rep (and her manager) kept trying to tell me that the items I was returning were not on my order despite the pics on my phone and the order details that matched all SKUs on the tags (still attached). They finally figured it out but it took forever & I have no idea why it was so hard considering all the documentation I had. Just had to each out to customer service again for an item that is over 1 week past delivery & likely lost in shipping based on tracking details. They are telling me to keep waiting since FedEx still shows as in-transit. Not sure how long I will need to wait to get a refund on that since technically isn't a lost item always in transit since it will never reach its destination? Interactions are just so much more time consuming & irritating if you have any issues, so I plan to stop shopping here. Date of experience: February 26, 2024They charge you high price for their products & the quality it's sucks! I bought a bunch of items, but their belts are a completely joke. 3 weeks after I bought it, it broke. Cheap metal or whatever they use to make them. Products used:Jeans belts shirts shoes Service Value Shipping Returns Quality Date of experience: December 24, 2023I had several pairs of Buckle jeans that lasted for years. When it was time to replace them, I went back to Buckle - thinking that I would be happy with the new ones. Not so. Production moved from Mexico to China. The material is very elasticky and cheap feeling. Definitely not denim. Within 6 months two of the three pair that I bought were already showing damage. I let Buckle customer service know and they were unwilling to help me because, by the time I called, I had owned the jeans for 6 months and 4 days. They were unwilling to do anything because it had been over 6 months. These jeans pull away from rivets and run like cheap pantyhose. I will never buy this brand again. Products used:Jeans Service Value Returns Quality Date of experience: February 20, 2024The store employee was extremely helpful. He educated me on how to find the correct miss me jeans in my correct size. He explained to me how miss me jeans work. His name is Jonathan at the reno nv store Meadowood mall location. I would highly recommend this store to my friends and family. Products used:Miss Me Jeans, BKE Glitz Metallic Leather belt, and Affliction tee shirts. Service Value Returns Quality Date of experience: May 6, 2023I only used this card upon purchase due to discount on the time of purchase. I paid the balance off in full when I received the bill. I was charged $1, interest fee which I was not aware off. In the end in order to keep and maintain my credit score they made me pay off the interest fee and I paid it unhappily. I strongly suggest not to apply or fall for their trap of scam fee. I do not know how many people they are scamming. Service Value Shipping Returns Quality Date of experience: January 26, 2023DO NOT buy their Hurley/Nike Dri-fit exclusively for the Buckle. I bought a few of the polo-style shirts and even with a gently cycle wash and hang-to-dry (as recommended by the store), they still fray and eventually have small holes in the material. These are $60.00 shirts that can only be worn and washed 6 times at best. The Buckle then won't exchange them because by the time you wear them 5 or 6 times, they are "too old" even though it's clearly obvious it's their product ---look at the picture (attached) - - I won't ever go to the Buckle again, and recommend you don't either! Date of experience: November 25, 2020Spent over 300 dollars at the easton location and had a shirt ordered to be there within 3-5 days. It was in my city then shipped away 70 miles for whatever reason. Call customer support only to have to wait another week for my shirt. Very upset Date of experience: January 30, 2020I bought a pair of shoes and wore them 1 time for a few hours to see how they felt and found that the duct itself was horribly designed. The shoes stretched out to the point that they were slipping on and off my foot, I brought them back to the store and Eboni employee# ******* refused to return them. I then contacted customer service which was a waste of my time as well they didn't help at all. This has always been my go to store to shop well seeing and reading all other reviews I can assure you, you will no longer get my service. Clothes and shoes have to be able to be returned because just because you try it on does not in a circumstance mean that it will be comfortable or a great fit for anyone. Your companies return policy is an absolute Joke and explains tremendously why you have a 2 star rating. I would not recommend buying anything from this store because if it doesn't work out well consider yourself screwed. Tip for consumers:If you buy something and it is not comfortable or doesn’t fit right if it has been worn they WILL NOT RETURN so best bet shop elsewhere!!! Products used:Shoes Service Value Shipping Returns Quality Date of experience: February 27, 2022I hate that certain brands you can really only find here due to exclusive styles. However, this place is a nightmare. Going in you just about get harassed by the employees trying to sell you more stuff. It's not their fault, and I just let it ride. The company has such strict requirements for selling more and more stuff. Which is ridiculous in a retail environment like this. Finding the item in the store in my size has always been difficult. Of course they will have it sent to the store, but that defeats the point of me walking through the doors. Looking online- none of that is in stores. Sizing is way off from buying direct from brands. Oh, and they charge you shipping (no matter how much you spend), and charge you shipping back for a return/exchange. Then you get charged shipping again if you just need a different size. And it's all part of their marketing strategy. They want you to have the item shipped free to the store, so they can hound you to buy more stuff! Shipping to the store took longer than shipping to my house. This will be the last time I give them my money. Tip for consumers:I selected partial refund due to the shipping costs not being refunded, and charged everytime Products used:Jeans Service Value Shipping Returns Quality Date of experience: September 19, 2023So I bought a shirt on after one wash either was stained with the same label of the shirt when I called the company and let them know what they were happening they blame them on me, they say I didn't know how to wash it so that's why the labeling dye anyways after spending almost $500 with them for the first time at this store and last. Don't buy from them they are cheap and have bad customer service. No, wander they have a low rating Tip for consumers:WARNING !!!! you are getting cheap clothing! Service Value Shipping Returns Quality Date of experience: May 7, 2022They will rip you off and try to get you to sign up for a credit card. It is a scam! I paid it off and they charged me $70 in late fees and $1 per month just to have the card. I was not told this when their greedy sales people kept bugging me until I signed up. 0/5 recommend please never shop here Date of experience: December 3, 2020I came in the store looking for jeans, as I'm looking around I see several Employees walking around helping customers, not one approached me. After finding a pair of jeans, I wanted to try on, I stood at the counter for 2 to 3 minutes to see if I can get in a dressing room. She took me to a dressing room, and finally asked if I needed any help. I told her specifically what I was looking for. She said that she would go find a few things and bring them back to me. Again, I waited for several minutes for her to bring me some different styles. She never came so I got dressed and as I'm approaching the door, I see her with another customer, I feel like that your store is geared more towards young people and when they see older people they don't think that we should be wearing those type of clothes or maybe we don't have money, it's the older generation that has money and regardless of your age, your looks or what you think somebody has in their wallet, you should always give good customer service. I've been in that store and dropped $700 at one time, so yes, I am very disappointed and hurt. Date of experience: September 26, 2023The first time was amazing! Very nice employees, nicely put up (organized), and much more awesome things. Laran was my helper at the west town mall buckle. Love how they sell youth clothes! Now my favorite store in west town mall. Products used:clothes(all) Date of experience: April 18, 2022My favorite thing about Buckle is that they give you the option to shop by looks/styles - I like the Girl About Town look. They carry everything from t-shirts and denim to swimwear and accessories. They offer a 10% military discount for those of you in the service. Date of experience: April 28, 2014Have literally been waiting 9 days and counting to get a shirt that fits and 1 shirt they totally ordered wrong ive called everyday been told its coming that day never does hopefully it comes because 130$ for 2 shirts isnt really a problem if they actually come Date of experience: November 16, 2020My daughters have been shopping at buckle since high school! We went there to get some items and was followed and ask over and over if we needed help! My daughter purchased 2 items and we proceeded to leave the store and the alarm went off! They checked all our bags over and over it was so embarrassing! Come to find out the cashier pushed the alarm button as we were walking out the store on purpose! We will never shop there again and i advise minorities not to spend their money there either. On top of that we notice there was blue lives matter shirts all over the store when my daughter went back to get her money back! Wow that let us know they don't want us there anyway! I wish i would have known they were racist years ago when I use to school shop there for my kids Date of experience: August 14, 2022I went to return some clothes to store I ordered online, because jacket was too small. Couple of sales people walked by me, told me at someone will be with me shortly. But no one came to the register, I was standing there for awhile. I looked around and girls were just folding clothes on the tables just ignoring me. I guess I had bag in my hands with jacket. Finally I had to go and ask if someone will come to take care of my stuff. Same time one girl started help lady who came after me and wanted to buy clothes. Very bad customer service. I stopped buying clothes from Buckle, because of this. I will buy online but not in store. Awful. I don't know why management does not do anything about it. Location of store Springfiled MO Date of experience: September 13, 2021I went in around Christmas to my local store and the help tried twice to short change me. The girl thought she was smart and kept talking to try and distract me, but she did not give me back my 70.00 in change and quickly closed the drawer as she kept talking. If Buckle hires people that steal, NO ONE should go there and if you do, make sure you get your change back and look your receipt over very good.! Date of experience: March 12, 2017Ordered a few pairs of jeans from Buckle online store. After a month of waiting for my order and receiving nothing I contacted Buckle corporate office to have them look into my order. An employee from Buckle corporate explained that he does not control shipping of the orders and advised that I take it up with my bank. (Keep in mind it has been over a month now.) The employee was very rude and simply hung up on me. Unbelievable experience especially coming from their "corporate office". I called back and the same employee answered the phone, so I politely asked to speak to a supervisor. The employee advised me he would have a supervisor call me back in the next couple of days. Still nobody has called me and the issue has not been resolved. I am out of my money and the jeans which I ordered. Smh, very disappointed. I will be filling a dispute Date of experience: January 23, 2022Went to the Mandeville La store to return a pair jeans. The return was processed incorrectly and I am still being charged for the jeans. It's been over a month. Incompetent and poorly trained employees. Customer service department is not being helpful. I am a buckle black card holder. I will not shop there anymore. I am cutting up card. Date of experience: November 18, 2021I liked the style of the jeans for myself but as another reviewer wrote, the butt split open not too long after purchase and I am not overweight. On another pair the thighs wore out and a third pair the seam where the back pocket was sewn split open. That is also not a weight bearing part of the jeans but either way I'm not overweight and I was not wearing them out. They are just tearing open. My son loves the store and he got a cool sweater hoodie from them for Christmas so a month ago ans the seams are splitting apart. Under both arms and on his back where the arms are sewn onto the torso. And he is thin, so he's not busting through these things either. I'm done with them. I'm not home right now or I would send some screenshots Service Value Returns Quality Date of experience: January 19, 2022So upset right now. I bought a pair of jeans before the pandemic shutdown and after wearing them a few times, the butt split out in them. Brand spanking new jeans split out in an area where they cannot be restitched. Anyway, I got ahold of Buckle through email and they told me that they will not replace my jeans and do not warranty them. So I pay over a hundred dollars for jeans to rip after a few times of wearing them? This is insane. I have been buying jeans for an outrageous price for years, but I will NEVER buy again from here if they do not back their product. Beyond upset. Date of experience: May 11, 2020Received a pair of jeans as a gift. Went into return them. Only had the gift receipt. Clerk explained without the original receipt it would be store credit. Even though the original tender was cash. Tip for consumers:Terrible store policy Products used:I ended up getting a store credit card. And won't be back to the buckle. Service Value Shipping Returns Quality Date of experience: May 19, 2023I went to the Buckle store at Superstition Springs in Mesa. I walked in and i could not believe the manager started yelling at me because i told her i can look on my own and do not need her help. Never ever would i go back to that store. I think the Saleslady needs to take anger management classes. She should not be working with the public. Horrible experience. Service Value Returns Quality Date of experience: September 8, 2021My son is extremely picky with clothing and Buckle is definitely his go to store. I too love their clothes especially their FOX line. I also feel the staff is super friendly and makes you feel like you belong in their store. My son is 17 and I'm a mid 50's mom. Alot of stores make people feel very unwelcomed. The other thing is, their return policy is wonderful and stress free. The Buckle store, to my son and i, is bar none. Products used:Shirts, pants, hats Service Value Shipping Returns Quality Date of experience: April 6, 2021