I opened a card for the promotional discount only to find out you can't use it unless you call them… or receive your card. Very misleading! Not only that but I tried to order twice and it canceled immediately and then everything I took time to add to the order was gone. In chat they transferred me to credit services and they said my account was fine and transferred me back to complete my order but then they stated I needed to call. I wish I never opened the account! So much work for nothing but a dong in my credit score! Tip for consumers:The whole experience was exasperating. Products used:I couldn’t order so basically only signed up for a credit card I couldn’t use. Service Value Date of experience: December 30, 20244 calls to get actual customer service, pathetic, shop elsewhere all I needed was 5 gift receipts. Finally called NY and got someone with a brain but she was snippy. I wound up printing my order and crossing out the prices and that would be sufficient. I said I would return and reorder and they were ok with that rather than provide any customer service at all. Tip for consumers:don't shop at Bloomingdales, customer service is horrendous Products used:pajamas Service Value Shipping Quality Date of experience: October 24, 2024I purchased a coat from their website and received a notification from my Credit Card that the purchase had been approved. Then I received an email from Bloomingdale's that my purchase was cancelled and that I needed to call the consumer protection team. So I called them; and they verified me and told me to place the order again. So I did, again the order was cancelled. Again I called them. Again they verified me and told me to place the order again. Again it was cancelled. I called the credit card company to find out if there was a problem on their end; they said no, it's on Bloomingdale's end. This happened a total of 5 times at which point I just threw in the towel. What a pathetic company. No other company I have ever encountered has ever been this incompetent...really pathetic. Update: I was able to order the same coat directly from Ralph Lauren with no hassle and no issues whatsoever... Tip for consumers:No Products used:N/A Date of experience: November 18, 2024On december 24 i was a making payment for my wife bloomingdale credit card payment automatic system payment authorization number was line cut off i called them *******047 toll free number to find out payment go through or not all that toll free numbers employee extremely uncare gave it to me hard time including supervisors they must to say YOR NO NOBODY HELP I TOLD MY WIFE CLOSED ACCOUND AND SHE WILL DO IT AND RECOMMEND PEOPLES DO NOT APLLY BLOOMINGDALE CARD WORST UNCARE CUSTOMER SERVICE THANK YOU ANNA YERBARSEGYAN Tip for consumers:hired good helper people Products used:worst customer service uncare unhelpful at all Service Date of experience: December 24, 2024I want to inform you that Bloomingdale 's are trying to charge my account $607.65 for an item that I did not receive and for which there is no signature or photo for proof of the delivery, only the UPS testimony according to the people who have spoken with me, I have called on several occasions in which they have told me that they are going to reopen the case, it never happened, if there are recordings of my conversations you can find it there. I think it is disrespectful to want to charge a customer for something they have not received and I also think it is your responsibility as a company to protect yourself and your customers from these situations by demanding real proof of delivery like a signature. This has been a very humiliating situation for me and I hope it can be resolved in the fairest way. Date of experience: July 8, 2024I placed an order and of course this store charged my card immediately. I forgot all about the order. Three weeks later, I remembered that I didn't get the shipment. Checked the order status and all it said for those three weeks was "processing" and nothing else. So I contacted customer service for more detailed status. They said "the order is being processed" is what they found. Oh goodie. No thanks. Three weeks to process an order; when your policy states 2-3 business days? Cancel and will never ever shop here again. But of course I'll have to wait 7 business days to get a refund. So they basically received an interest free loan from my bank account for a month. Shop at your own risk! Neiman Marcus would never! Tip for consumers:Don’t shop here! Products used:TRIED to order designer products that I never received! Service Value Shipping Returns Quality Date of experience: July 9, 2024Once in a while, I will see a good sale on their site, but you can't get into it! If this company wants to make ANY sales, they really need to tend to their web page. Nordstroms, Saks work great. Its only Bloomingdales with the glitch Products used:I ended up going to Saks Service Value Shipping Returns Quality Date of experience: May 9, 2024I used to love Bloomingdale's, but lately their customer service has become horrible. I they refused to do a price adjustment even though the delivery date was within range. If the carrier is delayed, too bad for you! Closed my account and will only shop at Nordstrom from here on out! No wonder Bloomingdale's / Macy's stock is in the toilet and they're closing so many stores. Truly sad. Tip for consumers:Horrible customer service policies! Products used:Clothing Service Value Returns Date of experience: February 21, 2024I had ordered make up foundation from Bloomingdale's.com ups delivered it to a wrong house with picture proof according g to their trucking it's not my house not my front door. After,any calls to customer service Bloomingdale's still refuse to replace or refund my money I had contacted my credit co to dispute a charge. Every time I call Bloomingdale's customer service they keep feeding me the same garbage that they'll need 42 hours to review my case well today it's been over a week last time I even spoke to one supervisor who promised to call me, well that didn't happen also. Very curious how long more they'll stay in business with this kind of service? Service Value Shipping Returns Quality Date of experience: November 1, 2023Purchased a Chanel No 5 perfume online, but It never smelled good … may be an old stock. When I initiated a return after 6 months they excepted but the store refused to take it saying there policy is 3 months. The online app has a problem then, they need to fix it. Beware they can sell old stock or a fake perfume too. Tip for consumers:The app and store does not match Products used:Chanel perfume Service Value Shipping Returns Quality Date of experience: December 26, 2023They send my product to the wrong address. Now it's an issue to get a refund. They mentioned I'm not eligible for my money back. Not only that, the amount of money I've spend on this store. The customer service is the worse they sound Indian or from Philippines. They can't communicate at all. Not only that some of them are from here and they give you attitude. I'm going to bring my business to Nordstrom or sacks Date of experience: February 16, 2024I purchased a Johnathan and Drew Kristan rug. I love Kristan rugs I own 3 wool. This rug was a different fabric. My daughter is allergic to wool. Upon receiving the rug it looked nice. Bright and clean. Now the fabric colors seem to have bled into the beige and in some color spots gone all together. The fabric material is all matted and some areas piled. In less than 7 months the rug $1000, looks 100 yrs old, dirty and I'm rolling it up and tossing it. Bloomingdales refused any help not even an exchange but did offer a megar insulting loyalist $50 gift card. I'm done shopping at a store that won't bend their policy for a serious situation. No more Bloomingdale's for me. Date of experience: September 28, 2023So disrespectful. Such a waste of time. Ordered Hobbs petite suit jacket. It arrived crumpled up in a 12x12 bag. It looked used. Grossly used, with human flakes of skin and unknown discoloration. I paid $300 for a used suit jacket? I was itchy after touching it and couldn't get it out of the house fast enough. I called Bloomingdales customer service. I thought they would want to know. After patiently waiting through recordings and being on hold, the rep really did not want to hear the details. Sounds like they hear it all day. Worse thing is, they are going to re-sell this blazer. Disgusting. I wonder how many people received this dirty suit jacket? I wish I could upload more photos. It really is gross! Products used:Suit Jacket Hobbs Mel Petite Service Value Shipping Returns Quality Date of experience: March 1, 2024I am having the worst experience with Bloomingdale's about a Good American tube maxi skirt that I never received after it was delivered, call about the item and now I'm getting the runaround. Not happy about it Products used:Nothing Service Value Shipping Date of experience: December 14, 2023I ordered a perfume for a gift and pay $5 for a gift wrap, I received without a wrap and one little blank card, ridiculous honestly ad service and ordered with a gift receipt and didn't get it terrible service spent $177 in a perfume but looks like $25 Date of experience: December 3, 2023I purchased a pink dress, and called within 30 mins to change the color of dress. Customer service told me I would have to cancel the order and place another order for the correct color. I did. Later, I checked my bank and there were 3 holds on my acct. I made several attempts to get Bloomingdale to release the 2 holds on my bank account. I was told they could send an authorization letter to my bank to release the hold. After talking to my bank, I realize/was told that is not the way holds are released. Bloomingdale provided false info. So, my dressed shipped today. One payment was processed and the two holds are still on my acct. Bloomingdale informed me that their policy states holds will be released in 7 days. Remember, I purchased one dress, canceled first order, and placed a new order. Bloomingdale placed not 2 holds, but 3 holds on my bank acct. I hope others won't have this same experience. Service Value Shipping Quality Date of experience: February 22, 2024I received a gift for my new baby. Born 6 weeks ago. Came from Bloomies but without a gift or otherwise receipt. Bloomingdales refused to return it. Said it was "not being sold" anymore. The little outfit was newborn size and bought A month ago. How can it not be sold anymore? And since When do they refuse returns when the label and tag Left no doubt it wa purchased at Bloomingdale's. When I complained to the manager, he looked at me and simply said, "not in the computer, not accepting a return and have A nice day". With that he walked away. Be careful what you buy, what receipts you keep and what Gifts you send. Terrible, terrible, terrible service, Service Value Returns Quality Date of experience: January 29, 2024So disappointed. Brought back a gift without a receipt. Had a bloomindale tag on it and the clerk refused to even let me exchange it. The bar code was on the tag and you would think it would be pretty easy to look up. Bad customer service Service Value Returns Date of experience: December 30, 2023I am compelled to share my deeply disappointing experience with Bloomingdale's, a retailer that has not only failed in its basic responsibility but has also demonstrated a shocking lack of empathy during a crucial time. In the midst of dealing with my son's chemotherapy, I placed an order with Bloomingdale's, hoping for a brief respite from the stress. Upon being notified of the package's delivery, I rushed home from the hospital, only to discover that it was nowhere to be found. This failure in the fundamental task of delivering a package has left me both frustrated and disheartened. My attempts to seek resolution from Bloomingdale's customer service were met with indifference and a complete lack of accountability. Instead of understanding the urgency and emotional strain, the representatives treated my concerns as inconsequential. Adding insult to injury, I now find myself forced to pay for an item I never received. Bloomingdale's negligence and heartless response during this challenging time are inexcusable. I urge potential customers to exercise caution when considering Bloomingdale's for their purchases. The company's failure in delivering both products and compassion is not only a severe letdown but also indicative of a business that lacks integrity. Share this cautionary experience with others, as Bloomingdale's has lost not just a customer but also trust and respect. Products used:None--it was never received. Service Shipping Returns Date of experience: December 15, 2023I've had my eyes on these boots for awhile but they were out of my price range. Cue Bloomingdale's… as they were on sale plus an additional 25% off. The red suede is stunning in person, amazing quality and even for a tall heel I can walk in them. Tip for consumers:For returns you only have 30 days so be sure to return them in that timeframe Date of experience: February 25, 2022Made my purchase on 07/24. I saw the store policy that you can do price adjustment working 10 days. They tried to BS me that I can only do it within one day. They didn't clearly make it in their policies. I also called and asked again their customer service was really aggressive. Not helpful and tried to play the wording game. I'm returning my stuff and will never purchase from Bloomingdale's AGAIN! Date of experience: July 26, 2022Wow. I bought this cashmere wrap from Bloomingdale's for a trip. $198 plus tax. I used it on the flight to Barcelona. I arrived with my white shirt completely covered in fuzz. I looked like my blouse was mostly grey. I just tried to return it or exchange it. I had my receipt. I was told NO because it did not have all original tags and I do not qualify for a "no tag required" return. I must spend at least $5000 a year with them for that honor. A manager explained this lovely detail to me while I was in the store today. I've been a great customer but not to that $$$ tune. I'm no longer a customer at all. Service Value Shipping Returns Quality Date of experience: October 23, 2022I wish I could honestly rate it lower. The worse customer service I've ever been through. Her name was Donna absolutely ridiculous communication skills nor helpful her ID number is *******. The rudest person I've spoken to has no people skills. Was rude very and beyond words can't explain how one can work in that industry and be so un helpful. Would cut me off when explaining what's going on refused to even give me a real resolution. Service Value Shipping Returns Quality Date of experience: July 10, 2023I ordered a set of decorative pillows on 6/24/22 and have not received them after three plus weeks. Called customer service twice only to be told that they have no control over when the manufacturer ships the item or if it will be shipped at all. What a rip-off! Buyer beware of this company. Service Shipping Returns Date of experience: July 12, 2022Bloomingdale's invented the trick of moving products around and building a store where people got lost, all so they would come in for 1 product and go out with 2. They create a very pleasant shopping experience. In the old days department stores had restaurants, sometimes several, always of good quality. Bloomberg continues this tradition. There are many people from Japan and Tahiti who visit Hawaii to shop and Bloomingdale just opened a store there. Date of experience: December 26, 2015