Was wondering why they had such an ok score on trustpilot... Then i remembered trustpilot is a scam and genuine negative reviews get removed! Zavvi are awful. Ordered weeks ago...processing since. Payment taken but no dispatch. Non existent customer service. Never again. Now...time to review trustpilot too! Update...placed the same order with next day delivery instead of standard. Dispatched within 12 hours! So now I've got to try and cancel the first or return it for refund. But if you're reading this, pay the extra £3 for next day. DO NOT GO WITH STANDARD DELIVERY Service Value Shipping Returns Quality Date of experience: December 10, 2024Package Tracking shows it never left Great Britain. It shows it never went to customs, never went to ANY US postal services. There is no number to contact Zavvi. They use "messages". I notified them of the details via their messaging system. Rather than actually looking at the tracking info. A week later they just sent a generic response and told me to fill our their form. (Download, print, fill out by hand then scan then upload, rather that an Electronic Form). 5 days later, they send out the exact same generic message with the same form. I am out $200. I have spent over $5300.00 over the years at Zavvi. Obviously I will Never buy from them again. When you order from Zavvi you have to understand, you can NEVER actually contact them, they only do generic responses and you will get ripped off eventually. It might take several orders but you will end up like me. Tip for consumers:I spent $5300.00 at Zavvi over the years, they screwed me, how do you think they will treat you? Products used:Army of Darkness prop chainsaw. Service Value Shipping Returns Quality Date of experience: December 18, 2024These guys must make most of their money on the delivery fees because the delivery takes twice as long as they estimate yet they charge like they've hired a private jet to hand it to you Tip for consumers:Zavvi are wankers Products used:4K blue ray Service Value Shipping Returns Quality Date of experience: August 17, 2024Ordered an electric scooter as a Christmas gift for my granddaughter. On opening it she found that it did not work. We reported the issue and initially they responded saying they would arrange a replacement, then when chased as we have heard nothing….they now respond by saying that because it was ordered 40 days ago, they will not replace or refund. Totally disgusted with this company, the goods are clearly faulty because the scooter dies not work….so surely must be covered under UK law as faulty and replaceable……but this firm don't give a damn about a disappointed child at Christmas, they have had their money and not now bothered. My advice to anyone thinking of using Zavvi, is don't….. Service Value Shipping Returns Quality Date of experience: December 28, 2022Customer service is horrible. Everytime they are messing things up, it's customers job to take care and make it right. Got faulty product (again), got information that it would be replaced but never got the replacement disc. Now they are asking me to ship the box back to get a refund…after waiting for months… Service Date of experience: January 7, 2023Take your money and never deliver! Always give the same response that they're chasing your delivery - they don't! Disgusting behaviour and company should be avoided at all cost! If I could give them zero stars I would! Tip for consumers:AVOID - SCAMMERS!!! Products used:None as they never arrived!!!! Service Value Shipping Returns Quality Date of experience: December 27, 2023Don't use Zavvi. They are terrible. My order was days late - sent via Evri - but more importantly was absolutely trashed. Looked like someone had sat on it. Back and forth with the messaging system takes ages. Of course they don't let you phone them. And then they charged me £3 to return it! I hope I get a refund for the £150 Lego set but watch this space. I will never use them again. They sell stuff that their customers are passionate about, but Zavvi couldn't care less. The products are just commodities to them, and customers are treated as fools. Avoid. Please! Service Value Shipping Returns Quality Date of experience: January 5, 2023Ordered an expensive Lego item. Completely forgot about it until some time later when I realised that it had never arrived. I checked my order confirmation and the tracking, showing that Royal Mail had failed to deliver and returned the item to Zavvi. I asked Zavvi to resend the item (they still had it in stock) or refund me. They refused to do either stating that because it was beyond their 40-day period I was not eligible. So, basically, they failed to deliver an expensive item. Failed to notify me that the delivery had failed. Then when I realised and chased it up, they refused to refund or re-send because of some 40-day clause. This falls under my definition of theft. Awful. I cannot recommend you avoid Zavvi enough. Tip for consumers:Avoid. Terrible service. Products used:Lego purchase Service Value Shipping Returns Quality Date of experience: December 17, 2022I placed an order for $1057.00 worth of stuff. They sent me one item, to be clear they sent me the wrong item which I had to return and they would not pay for the shipping even though they made the mistake. The slow rolled me and ultimately made the claim that I received it all when I know for a fact my Fedex guy refuses to leave any order that is either large or needs to be signed for. Overall I am saved because I used Paypal and well. Paypal doesnt mess around. These guys are horrible humans and you should never ever ever do business with them. Tip for consumers:Find a company that doesnt try to steal peoples money like ZAVVI. Find a company that delivers the stuff people buy unlike ZAVVI. Find a company that hires customer service people who can do their job. Find a company that is not filled with thieves and liars..... Products used:The one item I did get was the wrong item and I had to return it. The company wouldnt send me a paid return label even though they made the mistake. That should have been the one and only thing I let happen. The rest of the order still has not been received yet they are now saying it was delivered. I didn't end up getting any of the items in the order in question. This company is terrible and everyone there is going to hell. Date of experience: December 19, 2022Avoid at all costs. Costumer service is the worst I've ever seen. They say they'll investigate further and a week later nobody has ever heard of the issue. After over 10 messages there still no offer to refund an order that simply wasn't delivered. They are trying to play the waiting game and hope costumer don't have the energy to continue so they can keep your money. Service Shipping Returns Date of experience: February 6, 2023Order your advent calendar from zavv...why! Because they are a complete joke thats why. I ordered mine on the 29th of october, it arrived on friday 10 February 2023. Yes thats right February! For 2022 in 2023. They also took two payments for the same item. And charged £4.90 postage and packing on a so called free delivery. So come on everyone, get your advent calendar from zavvi, guaranteed not to turn up for its intended purpose, which sums this company up. So later THIS YEAR i will be buying from very. Same advent calendar lower price. Date of experience: February 11, 2023After 6weeks of waiting for an order the actual product was faulty and of poor quality when it arrived, I've requested a refund to which they said they sending a replacement which I do not want. In order to gain a refund I've to return the faulty product and the replacement which will cost over £6 in delivery fees possibly not alot to some people but when you have paid over £40 for something of poor quantity it all adds up. For me to get my refund both products have to be returned. Customer service is poor many different people handling your complaint you never get the same answers. Tip for consumers:In some cases be very patient took over 6 weeks for our order to arrive more patience needed trying to sort a refund Products used:Home accessories Service Value Shipping Returns Quality Date of experience: October 16, 2023I purchased a Lego from savvy and it never came they sent me the tracking from the shipper and it stated that it was delivered at my front door on such and such a date and it never was I have cameras here that showed no one was here on that date I also live in a gated community and they cannot get in without calling me do not deal with savvy they are con artist they're liars and they need to be shut down Tip for consumers:I wish I would have read reviews before. I would have never purchased Products used:None. They refused to send another item and refused to give me a credit. Service Value Date of experience: December 29, 2022Pretty sure they're a scam company that pays for bot reviews to some extent. They also pad their reviews by sending review request immediately after purchase to trick low minds into being like "great products for cheap prices, so excited" but never actually receiving the product and being to low mind to fix review. They told me after 3 weeks to wait to days and that they were just waiting on the shipping company to pick it up. One week later, I message them and they say they are waiting for supplier to get it in stock. Tries to back pedal saying from the beginning they knew the shipment was not available and were just gonna have me wait until I hopefully forgot. Save your money, spend a bit more to actually get the item you want. Low prices are a hook to steal with. Tip for consumers:Don't use this site. Products used:Never received the back pack I ordered. Service Value Shipping Returns Quality Date of experience: February 9, 2022I ordered some models from Zavvi as part of a random bundle. I realized it was possible that there may be duplicates, so when I got one I accepted this as part of the bundle's low cost. But when I opened one up it was clearly broken right out of the box, it fell apart immediately. It was obvious that it was broken and Zavvi had repackaged it without even bothering to glue it back together. Can't believe the nerve that would take! So I contacted them expecting to be offered a partial refund, 'cause like, this bundle was $16. I figured getting maybe $4 back would be okay. Nah, they wanted me to ship it back at my own expense. Would literally cost more than what I paid. Zavvi, I hope you realize you're all a disappointment to your mothers. Service Value Shipping Returns Quality Date of experience: December 3, 2021I can't believe I was such an idiot that I purchased from this place don't they realize that the majority of the purchases go for children and it do do not complete the order that means you're going to miss the birthday or the gifted is being sent to the child because of their mistake my son didn't get a gift on his birthday they charged me but it took more than a month for the purchase to even be arrive Tip for consumers:Do not ever buy from this website if you wamt your product in less than 40 daya Products used:Toys Service Value Shipping Returns Quality Date of experience: December 25, 2020I have been waiting 1 month for a refund for a product that I cancelled after it took too long to ship. The customer service agent has not even been reading my messages - just responds that will be shipped soon. Date of experience: July 7, 2022This is the last straw! I have order multiple times from Zavvi and ever time it has been nothing but a hassle. I have tried to cancel my order I placed two weeks ago because it would not arrive on time for what I needed it for yet I have had no response other than we have escalated it. Horrible customer service! DO NOT ORDER FROM THEM! Tip for consumers:DO NOT ORDER FROM ZAVVI!! Products used:Two shirts Service Value Shipping Returns Quality Date of experience: January 8, 2024Ordered 3 Pops. Was told they had shipped. A month later I find out they never shipped. Now one of them was out of stock. Said they would refund my money and send the other two. Two weeks later they still haven't shipped when I find out a second one I ordered was out of stock. They have not contacted me once about this, I had to contact them every time. Now they are telling me they never sent the one Pop and they are now out of stock! Worst Customer Service Ever! Tip for consumers:Do not use these people!! Horrible Customer Service!! Service Value Shipping Returns Quality Date of experience: October 20, 2021 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Zachary A. Illinois 1 review 4 helpful votes Follow Zachary A. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Extremely terrible customer service” March 21st, 2020 Do not purchase anything from them this a stay away company. I ordered a DVD collection from them and they refused to help when one of the disks played but the others did not because it's a region-b player. Instead of trying to work with me at all they gave me an extremely dismissive answer Date of experience: March 21, 2020Ordered a number of items that said they were in stock and paid next day delivery.still not received items and unable to speak or "live chat" with anyone at Zavvi. Still unable to either cancel order and get a refund so having to go through bank to try and stop payment. Products used:I have not received my order yet Service Value Shipping Date of experience: November 17, 2022Forget the 1 star - had no option but to select. Without going into any details, just read the reviews below..add them all together and he presto! You have my complaint. After thinking about it, what can one expect from a company that has gone into liquidation at least 4 times..(only found this out after ordering) Date of experience: November 12, 2017I've been ordering from Zavvi for several years and was completely satisfied until I had to return a damaged product. I'm currently going on week two of going back and forth between 4 employees trying to figure out how to return the item for a replacement. It's like they have never handled a simple return before. As of today, there have been 11 messages sent between us trying to figure out something this simple. As others have stated, when you respond to a message, it takes Zavvi at least 24-48 hours or longer for them to respond. Every time I get a response, it's from a different employee often with conflicting information. I advise folks to just stay away. Where other companies would have solved this in one emailed response and a prepaid return label, Zavvi makes you run an obstacle course. However this works out, they already lost a good customer. Date of experience: September 23, 2020I'm surprised to see bad reviews about zavvi. I have ordered games many times and always received them within a few days, never had any problem. I live close to england where I think this company is founded. The games are about 25%-50% cheaper than in my country (netherlands), even the brand new ones. Date of experience: February 25, 2014Ordered 3 items last week and they should be here by now but haven't shipped yet. They took their money fast enough though. Emailed to cancel the order and still no response after 3 days. They seem to have plenty of time to tweet and market, but not provide their basic services for customers. I'm going to give them another day before I file a fraud alert with my cc Date of experience: September 6, 2020LEGO has been pushing back the date of the Harry Potter Legos. During this time of the virus and the pandemic, I had been looking forward to these new sets. I was devastated when I found out they wouldn't be coming out on Aug 1. So I started looking around. The usual apps like eBay and Mercari has astronomical prices. Then I came across this site. "Dispatched mostly within 24 hours" " 3-4 day shipping" The LEGO i wanted the most was on sale with free 9.99 shipping. It's the Astronomy Tower. Then I thought I'd order another one. I talked to live chat who told me that sinc