Very disappointing to find out that Zales only offer to sell white sororities and NOT black sororities necklaces. I would have love to purchase one of the necklaces they have, but unfortunate they do not carry/offer black sororities necklaces. Date of experience: November 20, 2024Unbelievable. We purchased a very pricey ring in October 1923. In August 2024, one of the stones fell out. They make a big thing about the lifetime warranty when you buy it. Pointing out that it should anything be chipped or broken or if one of the stones is lost, just bring it back in for replacement. I heard that over and over. So of course we call, and we are told it's not covered. Why? It's in the fine print; in order for you to maintain the warranty, which was never pointed out to us, you need to bring in your jewelry for an inspection every six months! Really? If you were jewelry is that good, why not just cover it? If the stone hasn't fallen out yet, what are you going to see? And who in their right mind brings their jewelry in every six months? Who has the time for that nonsense? I'd like to know how many people ever do that. So this is just a veiled way for them to not cover what they say they will cover. Oh, you didn't bring it in every six months! Give me a break. Never again. Absolutely ridiculous. Date of experience: August 31, 2024I wish I could give Zales a zero! The District manager and store manager are useless! I spent a lot of money at this store. I went to customer service for help, no issues with them, to return something outside the return window. It stayed at the level of the District manager for months! Then they said it was way too far out of the window to do the return. YES because it took them forever to help me! They said my only option is to do another trade up. OH of COURSE! More money in their pocket. In the meantime the rings I love from Kays have to go back because they won't work with me. They are sister companies, there is no excuse for this! We had 2 family members with health issues so it went one week outside of their return period. Purchase expensive items elsewhere! Date of experience: August 14, 2024Me and fiance both unhappy, plenty of mess ups, they remounted ring to wrong band, hidden fees, bad Customer service. After spending over 20k on our last bill it was paid a day late but payment was 1200 to close account and the agent said no late fee if paid in full and to top it off I still got hit with a late fee against their word. Tip for consumers:Wouldn’t refer family or friends Products used:Engagement ring Service Value Shipping Returns Quality Date of experience: February 25, 2024They messed up on the promotion they were running at the time, long story short paid ring off and after a 0 dollar balance they sent me a late fee that they wouldn't take off after paying 15k total. Products used:Engagement ring Service Value Shipping Returns Date of experience: February 5, 2024 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Aminah H. Florida 1 review 0 helpful votes Follow Aminah H. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Aminahs Engagement Ring” December 13th, 2023 Received ring in April of 2023 as a birthday and engagement gift and by December of 2023 a diamond fell out. Zales is just overrated, products are poorly manufactured and I don't have any confidence in purchasing anything from them. Service Value Quality Date of experience: December 13, 2023I ordered a engagement ring for my fiance the order was confirmed two days later zales cancelled it without cause reason or notification.my attempts to contact them was unsuccessful and oh lord priceless online customer service representative and explained to many I spoke to if it was incorrect billing information the order would not gone through and confirmed all just dodge any questions or concerns I inquired about or had blamed me and showed what zales truly represents I will not do any more business with zales anymore or again. I explained and explained I if it was incorrect billing information it would have not passed to be confirmed fell on deaf ears it didn't work to fit there agenda. Date of experience: December 30, 2023I had my wedding band sent in to have resized and cleaned came back with a finish that transformed my ring completely made them send it back to restore back to original and then it came back with holes every where on my ring. Please don't use this jewelry place what so ever. If u love ur stuff stay away from Zales Jewelry. I warn you do not use this place and buy anything from them. Tip for consumers:$#*! them Date of experience: November 16, 2023Mrs. Charlotte Woods was very helpful and pleasant to us I'm the store today, and was very professional and was patient with us and we was pleased with what we was looking for, thank you mrs. Charlotte! Date of experience: August 26, 2023My wife's diamond wedding ring was bought at Zales in Easton. We paid for a warranty to cover loss and repair for her diamond ring. Three weeks after purchase the diamond fell out. Less than a year later it fell out again, they repaired it. The 3rd time the diamond fell out, we couldn't find the diamond. Zales said the cost of repairs is covered but not the diamond because we exceed the 6 month inspection. Due to poor craftsmanship of Zales my wife is without her wedding ring. We shop with other jewelers and only had this problem because we trusted in the craftsmanship of Zales. We will never do that again Date of experience: December 18, 20232 of same ring in 4yrs that 1st time lost diamonds in channel of ring was defective! Received 2nd ring same ring within in few weeks stones were loose returned for repair within in weeks ring fell apart.wabt my money back defective rings read other people's reviews just want my money back for the defective ring supervisor from CC which was to call me never did no help could not get what happened correct.reported to BBB and customer affairs. Date of experience: January 5, 2024My sister ordered 5 name plates 2 of them were for my kids she spent 1000 in total and these name plate changed colors so fast was a waste of 200 and turned my daughters neck black so when it says real no fake and will change colors Date of experience: October 24, 2020Recently purchased a +$2000 necklace. Within 1 month clasp broke-kindly (not really) offered to fix it for $100. Now 7 months old and it has lost all its sparkle and will not lay flat. Their solution is we can send it in for repair at your expense. It has not been abused, slept in or worn in water. My $200 chain that's 25 years older looks better than this one. Their customer service will do nothing to help you. They did not even tell me it was exchangeable until after it was too late. I will never again buy from Zales and will not hesitate to share my opinion. Tip for consumers:Warning against buying from Zales Products used:Necklace Service Value Shipping Returns Quality Date of experience: August 23, 2021Long story short, didn't know I was on a promotional deal with their credit card. I bought a 10-13 thousand dollar ring, had the bill down to $800 one month and the next month it was up to $2100 with incurring interest. Offered to pay off the full $800, they declined and said there was nothing they could do. Rings are already a scam, don't waste your time with this company who will try to milk everything out of you they can. Wasted hours calling around to get help, told me my final option was to send a TEXT to dispute charges online, final verdict, I'm paying off the $2100 and never using them again. From a 2-3 year long customer. Date of experience: June 22, 2022Walk into the store to pick up my ring that was being serviced. Right away I get harassed that my mask is not fully covering my nose. Keep in mind my nostrils are covered but you could see the top part of my nose. Refused to help me. Sitting on his $#*! doing nothing seemed like a better thing to do. I will no longer shop here or recommend to anyone. Date of experience: September 23, 2020I bought 2 rings on line. Was promised both rings within 2 weeks. The one ring came a month later the other 2.5 months later. When I finally did get the rings they were of poor quality so I ended up sending both back. That was 4.5 weeks ago still no refund. Called customer service and was on hold for 54 minutes before someone answered. Was told to give it a few more days and they will process it. I think waiting 5 weeks for a refund is just unreal. Will never do business with them again! Date of experience: August 19, 2020I purchased a ring four days ago with the promise of two day shipping. There was no information regarding my order, so I am unable to track it. I called customer service where I was told I had a twenty minute wait. Okay, that is doable on a day off. An hour and a half later, I was still on hold waiting for someone to come on the line. I am currently in their "chat" on their website waiting for someone who "will be with me shortly". I am kinda thinking my shortly and their shortly are two different shortly's. This would be amusing had I not been promised the item would arrive before Christmas. Not looking like it is going to make Santa's sleigh. Date of experience: December 19, 2017I am Livid with this company and I will be leaving reviews wherever I can! I ordered my wedding set and was supposed to receive it 2 days ago! Unfortunately my order is still showing pending! I have been lied to 4 times in regards to my order nobody can tell me anything! They have nobody higher up to speak with! Not only will they ruin my engagement party but I do not know if my rings will be here for my wedding! But yet you can go online order the same set and get it next week! I have no words for this company other then they need to have supervisors available that can get things done! I sure hope nobody else is dealing with this issue! I am sure mine is just lost and forgot about! Now I am out my set and no money to buy another one! Thank you Zales! P. off customer! Tip for consumers:Do not Order from Zales Products used:I did not use any I am waiting for my product Service Value Shipping Date of experience: December 8, 2021The worst customer service ever. My husband and I will return the necklace and never shop there ever again... They made a mistake and pretty much told me to go online print the label and return it then go back online and reorder. What kind of service is this. You have no problem taking my money. You made the mistake and you should be fixing it not I, the customer. Absolutely the worst service ever. All names start with the capital letter as I wrote it when I ordered it... I have the email and confirmation and it's their mistake. But how you handle your customers is what will lead you to be out of business... Tip for consumers:Do not order from Zales...you are better off going anywhere ekse Products used:Going to different jewelry store next week to order with them... Will return this necklace tomorrow.. such a shame with the service Service Value Shipping Returns Quality Date of experience: January 19, 2021I purchased a ring for my daughter tonight online. Once I had already purchased after thinking it would be a 2 day ship on UPS cause that's what they claim till you pay. Then you notice your ship day is almost 3 weeks out. I contacted them to cancel my order but was told they couldn't So now my daughters birthday will come an I wont have a gift for her due to these $#*! hats. And from what I gather from different review sites is I'm not the only one. Some dont even know where there rings are. Dont ever buy from these scam artists. They have horrible customer service and they dont back their shipping promise. And they wont let you cancel. But I will put a fraud on it to stop payment when it bills Date of experience: July 8, 2020I bought an expensive necklace for my daughter on-line, as our local store closed. The necklace was packaged poorly and the necklace chain had knots in it. The necklace was put haphazardly in a velvet bag and then in a cheap cardboard box. My chat with customer service was terrible with "sorry, but you can return it". I then called the customer service number. Rachel asked me to wait so she could see what could be done. I was on the on the line (not on hold) for 45 minutes waiting! Then I was hung up on. No return call or email. They obtained all my information at the beginning of the call. I filed a BBB complaint and will continue to notify other consumers of their poor quality and service. Tip for consumers:Do NOT buy from Zale's Jewelry Products used:Diamond/ sapphire necklace. The necklace came with knots in the chain. Service Value Shipping Quality Date of experience: December 23, 2021This is the worse company by far to deal with they will give you the run around for hours then tell you that you have to talk to someone else. I will delete my credit card I no longer want my purchase. If you want better service try Jared or Kay Jewelers. Date of experience: June 24, 2020DO NOT buy from Zales.com. First, I selected the ship-to-store option Zales offers in its checkout process. Instead, the jewelry was delivered to my home address! Fortunately, it did not get stolen by porch pirates. Second, I bought at a 20% discount as part of an online sale and had to guesstimate my ring size. I mistakenly assumed it would be an easy exchange if not the right size. It was too big, and it turns out I can't exchange in any retail store because they all only carry (1) size of the ring I bought, and it's even larger than the one I originally ordered. Speaking with a representative proved equally frustrating. They will not allow me to exchange the ring at the sale price for the smaller size they DO HAVE in inventory. They will only allow me to do a full return, then re-purchase the correct size at the current, non-discounted price. At this point, the options are a full return, or basically paying the 20% I saved to get the ring resized. It's clear to me by these actions and other online reviews and ratings that Zales is not a company that cares about its customers, nor does it prioritize customer service, nor do they seem to care about word-of-mouth advertising or fostering repeat purchases. I will NEVER buy from Zales again. Tip for consumers:Full refund 30 days from ship date only Products used:Ring Date of experience: October 3, 2023Zales has some fantastic deals on rings. I'm not going to lie: I wanted to buy my fiancee an engagement ring that looked as nice as possible for as little money as possible. Since I had heard Zales commericials on the radio and been in a store or two I knew I could trust them. So I found a couple rings online, emails the links to her friends, got the OK, and made the purchase. I didn't regret it. Zales saved me a ton of money on my engagement ring. Date of experience: July 30, 2013Service was great at store but all I want to do is activate my card and set up my online payment. Everyone I have talked to are idiots. Something so simple but can not get it done on the phone or online. Dropped calls and call back later bull... Save your self some stress and go somewhere else. Date of experience: July 18, 2022The service is great! Fast delivery and a huge selection of jewellery. Very beautiful design Rings, Earring and Necklace are there. I love it Very much. This the site that I recommend everybody to try. Date of experience: October 30, 2018