Terrible service, Terrible company! I made an order over a week ago for my wife's birthday this week! When I contacted them in there help centre I was told on Friday: 'order *******. This is currently in the dispatch process at the warehouse and will be shipped to you shortly' So I thought everything was fine. I messaged them again on Tuesday and got this: 'I am sorry that this has not been sent to you yet as it is currently out of stock. Should you no longer need the item or would like an alternative, I can arrange for this to be cancelled. As the item has not been sent, payment will not have been taken' So they have lied in the first message and they have taken the payment! So lied in the second and now I dont have a pressent and they have my money! Worst company I have ever dealt with! Date of experience: December 4, 2024I've lost count on how many followups I've sent to them. I will be disputing the charge and flagging your store as fraudulent. I will be writing negative reviews all over social media to let others know you do not follow your own return policy and after multiple months you still do not provide me a refund to the product I've returned weeks ago. I am utterly disgusted by your lack of business ethic and robbing me when I have been more than patient, followed all return procedures and sent my item back because it was damaged upon receipt. You claim the return package cannot be found, but I am showing it is at a warehouse address provided by your team for the return label. This has gone on long enough you are crooks, thieves, and overall disgusting business model. Service Value Shipping Returns Quality Date of experience: September 11, 2024I ordered shoes 38 got 37 There was additional costs were not mentioned. Were not delivered home. I will never irder from them! Very bad expirience Date of experience: October 3, 2024AllSole offers a fantastic selection of stylish footwear. The website is easy to navigate, and my shoes arrived quickly. The quality is excellent, and they fit perfectly. Customer service was friendly and responsive. Highly recommend shopping here! Date of experience: July 15, 2024I'm out of pocket and spent hours messaging and emailing - the warehouse staff are apparently unable to read or count so whilst they have confirmed they have received my parcel only one of the 2 enclosed orders were refunded will never ever use them again going round and round in circles repeating myself - the warehouse clearly throw extra items into space never to be located! Poor poor returns process Products used:Docs Service Returns Date of experience: June 6, 2023These people are awful. I never received my order. It took weeks for them to finally agree to refund me for it and I haven't even received the refund to this day and I ordered in December... it is now May and this issue is still not resolved. They continue to say "we will follow up with our finance department". They have no problem with taking your money and not fixing their errors and they will do all of that while lying to your face about working hard to fix it. Just shop somewhere else it's not worth the risk I promise. Tip for consumers:Do not shop here. they say refunds are allowed but you dont even get your money back. Products used:I received no product from my order Service Value Shipping Returns Quality Date of experience: May 4, 2021Trainers received 9th June. Leather buckling. Tried to call, phone not managed. Tried live chat, unavailable. Tried messenger yesterday at 10.51am who took all the details and promised an agent would get in touch. I am still waiting. Any idea of an email, the one I was given came back undelivered. Are they going bust Tip for consumers:Don’t use allsole Products used:Trainers Service Value Shipping Returns Quality Date of experience: June 22, 2022Ever order from this one. Specially if you not living in uk. I ordered shoes and one of the shoes was covered with animal fur and white powdery stuff it was disgusting. I sent photos about it never answered back and took it aged for response, finally I got a e-mail, I have to pay my own money to pay for postage to return. It's not free return! It's only pay for15% of your value of return stuff. So if you need to refund your things forget about it with this company. Tip for consumers:Never ordering anything from them Products used:Shoes Service Value Shipping Returns Quality Date of experience: June 15, 2021Really poor customer service. I ordered a pair of Birkenstocks for my partner. The item never arrived so I was advised through the live chat function to contact them by email which I did. I still haven't received a single acknowledgment to my 4 emails. I eventually got a response via Instagram but only got a partial refund for the product. I didn't even get the refund for the (next day) delivery I paid! Really poor customer service! Products used:Shoes Service Value Shipping Returns Quality Date of experience: June 17, 2023Avoid. After weeks of my order on Black Friday i get an email saying they are out of stock and could not sort more from stockist. I tried to reason with them that if they atleast honour their price/black friday discount amount i would order another style. Was rejected after days of no replies over text and a waste of time and effort. Terrible attitude to a store error that is not my fault. Honouring your discount amount for another style is the least you could do. Avoid like the plague Date of experience: December 21, 2020Ordered a pair of boots from AllSole, a pair of vagabond boots that were on offer, it was delivered on time, after one wear I noticed that rubber around the sole of the boots started to crumble off, so I contacted them to let them know about the fault, had to wait 5 days before they got back to me to tell that their returns team found nothing wrong as it is not a manufacturing fault, so, therefore, it is my fault as I can't walk in a pair boots properly. There was no offer of exchange or repair, I don't even think that they have a brand specialist. I wouldn't bother ordering from them again, there is something wrong with the products they sell. Service Value Shipping Returns Quality Date of experience: May 24, 2022I ordered an item and received it but had problems and looked fake as the label of the shoes was piled off!I tried to return it they gave me a label and I paid for the return also and now that 1 month has passed they said that the address of the label was wrong and didn't get any responsibility. Worst experience Products used:shoes Service Value Shipping Returns Quality Date of experience: July 21, 2023Shoes never arrived, and they also stole more money from my account, an extra 250 dollars taken out, had to cancel my credit card and everything. Real pain in the $#*!. This is a total scam Date of experience: October 8, 2023I purchased some Barbour Wellington Boots from all sole in October, by December, they were letting in water as the sole had come away from the top half. I notified them via on-line chat on 22/12/2020 and the said they were closed for the Christmas break. I have been trying all the way through January and all i get is "we have reported it to the manufaturer and we are waiting for a response" i have had the every week for three weeks. Nothing is happening, i have a very expesive pair af books that i cant wear in the rain! Their phone lins are not working because of lock-down and i truly believe they are hoping i will forget about the issue. I will neve buy anything from this company again. A bit of advice, go direct to barbour, an excellent company who will look after you a lot better that all sole. I am going to contact my bank and do a charge-back to get a decent response. Order ******* Glen Tip for consumers:Dont, they deliver quick enough but if you have a problem, this is wher the trouble starts as they wiont deal with it!! Products used:Barbour Wellingtons Service Value Shipping Returns Quality Date of experience: January 21, 2021This is the worst company ever... £175 boots that were I'm sure seconds and sent back with tracking and proof, now they say they have not had the parcel... I may as well thrown £175 in the bin AVOID this disgusting company at all cost they are just thieves! Tip for consumers:I really would buy anywhere other than Allsole,I would rather walk barefoot than buy from them! Products used:bought uggs and they were awful ,having had uggs previously I am sure these were seconds and the service has been atrocious they are an awful company to deal with Service Value Shipping Returns Quality Date of experience: October 26, 2020Purchased a pair of Coach shoes (not cheap) from this "company" and I use that term loosely! After having them on my feet for one day, the sole came apart from the shoe itself. Phone number doesn't work, they didn't reply to my emails so eventually got them on Twitter. They asked for pictures which I sent, then wanted more of the soles to make sure i hadn't done the damage myself (only had them a couple of days) and then when they were happy with the pictures after relentlessly requesting more pictures, they said they needed to contact the brand directly before I could return them. I cannot understand how that has anything to do with me! Obviously, that's their issue to take up with the brand, I purchased from All Sole, not Coach. Absolute joke of a company, AVOID! And before you (All Sole) send me your apologies and tell me to contact you via my account IT DOESN'T WORK, I'VE ALREADY TRIED THAT SEVERAL TIMES! Tip for consumers:Don’t! Products used:Shoes Service Value Shipping Returns Quality Date of experience: February 16, 2021Very bad service. After 12 days my 2 pairs of shoes which I have paid for are still at their warehouse. On contacting the Customer Service department they claim 'Our courier team have confirmed that you are required to pay taxes in order and you should have been contacted with instructions on how to do this. Once payment has been made the order will be processed for delivery'. I have never been contacted by the courier team regarding paying any taxes and upon enquiring with the Australian Customs Department, they advised me no taxes or customs should be paid until I receive notification in writing from the Australian Department of Border Force and at no point should I pay a third party. In their words they said it sounded like a scam. Date of experience: December 3, 2018Absolute designer bargain Perfect condition Super fast delivery I really can't fault the service - just heading over for another bargain now - before they get snapped up! Tip for consumers:Get it while you can - I'm thrilled at my Ugg bargains Products used:Boots Service Value Shipping Quality Date of experience: April 13, 2021I paid £150 for a pair of boots, on trying the first one on two eyelets fell off! I tried to call the company but the phone lines are closed due to COVID? I then messaged and sent photos (all on the day of receipt). Now nearly two weeks later they are refusing to allow me to return the boots or provide a refund. Going to have to take legal action to recover money. Please beware. Date of experience: October 28, 2020Ordered shoes received processing number, received a bank transaction statement showing allsole taking money from my Visa card. Emailed allsole over 20 times each time I received the same response that the transaction number that my bank provided did not match their records, pictures of big fat lie this company is a UK scam please do not order shoes from allso any other product. Date of experience: June 20, 2016The service and delivery was excellent. Really surprised by the negative reviews. Ordered two more orders and all arrived really promptly. Would use them again especially with the 25% off. Date of experience: November 26, 2020After paying a hefty amount for some Ralph Lauren trainers I was seriously disappointed to have the sole of one shoe come off after just 3 months of usage. Upon contacting and arranging for the shoes to be returned, they told me that this was 'just wear and tear', which is ridiculous. The sole was hanging off on one shoe and fine on the other, which unless I went about wearing odd shoes (I don't) would not cause one shoe to practically disassemble itself whilst the other is as shiny as the day I received it. After going back and forth via their cumberstone messaging service they told me that a refund would not be possible, despite a clearly defective product. Terrible customer service. Date of experience: May 29, 2014Wish I'd looked for the reviews beforehand- but assumed they would be reputable given they say that they are one of the company's on "one4all" gift cards. They aren't... gift card balance is now nil and they will hold the balance for up to 1 working week. According to customer service you can only pay with one method. You can't pay with the gift card on part and the balance on another. Between this and the number of people that don't seem to get their orders, it definitely appears to be a company that will take your money quicker than you can blink... but you can whistle for your money back or the shoes you've paid for. Just don't to it! Date of experience: October 19, 2020I order boots with this company on the 20th June. They've had my money since then. Today the 9th July I received an email saying they couldn't fill the order. The site showed shipping with 2-5 days. This is the second time on the site this has happened. Not worth every going back. Especially when they keep your money for other 3 -4 weeks by the time it comes back to me. Date of experience: July 8, 2020Only use pay pal with these criminals! Or better still don't buy from them! Sadly I have to give 1 star to write a review… where do I start? I think this is a one person Comoany. The phone number before during and still post covid isn't answered, only a message to say they do not pick up the phone currently!? Twice now (should have learnt the first time) I ordered a pair of Vejas, once in jan and once 10 days ago… both times they had been discounted and I used a code they give you. Both times I had waited ages for them to arrive, when they hadn't I went into my account to see that they had cancelled the order without telling me. On the first purchase I eventually received an email after many messages to customer care - this said we didn't have them in stock… 6 months later I'm still waiting for my refund (only realised today that I hadn't received it) today I checked again and saw my newest purchase was cancelled for same reasons… yet no refund, no answer back from their online customer 'care' form… I'm starting to think they are criminals, fraudsters. My hard earned money with a young family taken by these cowboys. If you are buying look ag the reviews, I just have and I can't find a positive one. Also, only use pay pal so you can get your money back! I am going to take this further, u less I get my money back… it's actually unlawful and disgusting how they can still operate! They won't even care about this review as they don't care about their customers! Tip for consumers:Just don’t Products used:None - I haven’t received and order doesn’t even show up on the platform Service Shipping Returns Quality Date of experience: June 28, 2022