I went to the Starbucks today, Sunday, December 8,2024, at 1200 N. Sepulveda Blvd., Manhattan Beach, CA *******. Despite the fact that it gets dark outside about 4:30pm this time of year, Manhattan Beach Starbucks supervisor Aidan suddenly closed all the black window shades, making it depressingly, unsettlingly dark inside the Starbucks before it was fully dark outside. I asked Aidan why he closed all the window shades, and he said he was instructed to do so by Starbucks corporate for security. WHAT?! HOW IN THE WORLD DOES COVERING ALL THE WINDOWS WITH BLACK SHADES INCREASE SECURITY? IF ANYTHING, IT DECREASES SECURITY SO A THIEF OR KILLER CAN COMMIT HEINOUS ACTS INSIDE STARBUCKS WITHOUT ANYONE OUTSIDE SEEING HIS/HER ACTIONS, AND CAN RUN OUT OF THE STARBUCKS WITHOUT ANYONE INSIDE BEING ABLE TO SEE WHERE A CROOK OR KILLER IS GOING OUTSIDE! WHAT COULD STARBUCKS CORPORATE BE THINKING TO COVER ALL THE WINDOWS WITH BLACK SHADES IN THE LATE AFTERNOON WHEN IT ALREADY GETS DARK OUTSIDE SO EARLY, THERE'S NO SUN, AND THE SHADES ACTUALLY DECREASE SECURITY! Moreover, I called the Starbucks corporate customer service phone number *******282), and the person who answered IS NOT EVEN IN THE UNITED STATES! SHE'S IN A FOREIGN COUNTRY WITH A FOREIGN ACCENT AND NO KNOWLEGE OF STREETS AND ADDRESS IN THE USA! SADLY, STARBUCKS SEEMS TO BE GOING DOWNHILL. Date of experience: December 8, 2024Starbucks Rewards is a fantastic loyalty program for coffee lovers. The app is easy to use, and I love earning points with every purchase that I can redeem for free drinks and food items. The personalized offers and promotions add value to my Starbucks experience, and the convenience of mobile ordering and payment makes it even more rewarding Date of experience: March 28, 2024I ordered a drink that was over $7 and it did not taste at all like it should have, brown sugar and coffee were both missing, tasted like iced milk. What a waste of money and since it was through door dash I can't even get it replaced...Got a lousy $2 door dash credit. Come on Starbucks this is not ok. Date of experience: December 11, 2023When it comes to coffee, Starbucks is a game-changer. Their wide range of drinks caters to every craving. Whether it's a morning pick-me-up or an afternoon treat, Starbucks delivers. The cozy ambiance and friendly staff make it the go-to spot. My personal favorite? Their seasonal specialties. Just a word of advice be prepared for lines during peak hours. But trust me, it's worth the wait for that perfect cup. Service Value Quality Date of experience: August 31, 2023The coffee in Starbucks is bad. It does not have any taste or aroma. Each time I have had coffee, they serve coffee with no bean strength. Unless they improve the coffee flavour, people are going to find other alternatives. Service Value Quality Date of experience: November 27, 2023Im a Starbuck's fan, but I've never had an experience this dreadful. We go into Starbucks almost daily, mostly great service. Highway 8 store in Stoney Creek (Fortino's Mall) was making up their own rules. We wanted a call back from the manager, it never came. We called customer service and they forwarded a message to have the District manager contact us, they never did. We called back customer service to ask for the Area Manager to contact us. They never did. Plus, they said there was nobody higher in all Starbucks to refer this to. Each time we were told that we'd get a call back within 48 hours. We waited at least 72 hours each time. Is this the new direction of Starbucks Canada? This is how businesses fail. Tip for consumers:This is a case where a really bad management team thinks that turning customers off will make their lives easier. I hope that when senior management reads this they will wonder why their aspiring managers are saying senior managers are as unimportant an they are calling customers. Date of experience: January 30, 2024I will never go to Starbucks again and I have deleted my app when last week they charged me $7.09 for an iced vente vanilla Chai tea latte. When I got to the window I asked the girl that I found out was a Gen Z what's going on and her reply was "corporate greed". Sounds about right! Service Value Quality Date of experience: October 6, 2023Yes, it is nice to go into a Starbucks from time to time (depends on the store however) -- especially if you have things to do on a laptop or perhaps read a publication, but the price/quality ratio for their coffee is now beyond absurd. Service Value Quality Date of experience: February 22, 2024Purchased a drink without the ice. Was provided half a cup. Spoke to them and asked if they thought it was acceptable and was dismissed… absolutely appalling customer service… I didn't want half a cup of ice.. Date of experience: October 21, 2023Purchased a gift card in Canada with US dollars - was assured by cashier and manager I would have the full value when returning to US - when I got back to US and gave as a gift it only had $14.55. They charged me in USD but only gave me 20$ Canadian in value. When I contacted Starbucks they gave me the run around. This company steals enough from the public already. Products used:Gift card Service Value Date of experience: September 17, 2023Starbucks coffee is a real treat for coffee lovers! I love the atmosphere at Starbucks and am always happy when I can enjoy their coffee. They offer a wide selection of drinks, ranging from classic espresso to a variety of lattes and cappuccinos. I especially like their cold iced coffee - it's the perfect hot weather drink. The quality of Starbucks coffee is always top notch - they use only fresh beans and professionally trained baristas to brew the perfect drink. Every time I order coffee from Starbucks, I know that I will receive excellent quality and a unique taste. I recommend Starbucks coffee to all connoisseurs of good coffee - this is an excellent choice for those who want to enjoy a tasty drink and a pleasant atmosphere. Don't miss the opportunity to try their coffee, you definitely won't regret it! Service Value Shipping Returns Quality Date of experience: March 22, 2024I always order the same thing. Tall - dark coffee with 1 raw sugar and "light" splash of cream. So often my coffee is too white, too creamy. There's got to be a standard that the staff at all Starbucks can get their system right, at my work place... 585 University Avenue Toronto, once u walk away, its too much hassle to return to get the problem fixed. And at the same time don't enjoy this cream with coffee flavor beverage. It tasted like triple cream because coffee is not so hot. Hope and wish they improve. Service Value Quality Date of experience: June 15, 2021We buy large amounts of the holiday blend every year, from when they start showing up on shelves to shortly after the holidays because it is our favorite Starbucks coffee and we vacuum pack then freeze it to last months. This year, the first bags I bought from a Safeway Starbucks in Springfield Oregon were so terrible, it was obvious the coffee grounds were aged and had gone bad. That Starbucks, who should be expert by now in coffee, would sell last year's ground coffee is reprehensible. I wrote and sent pictures of my bags to customer service and asked them to mail me a replacement. Simple. They wrote back and told me I needed to do this and that to get a refund. Not having it. You can't handle your customer load if you make the customer do the work to correct your error. We were with you almost from the beginning, 40+ years. You lost these long timers. Products used:Folgers, even canned coffee is at least fresh though it's lower quality. Value Quality Date of experience: December 13, 2020I love your coffee but due to the unions stance on being pro Homus I have stopped bying your coffee. Is there away to find non union stores. If I knew that they are non union I would go to that store to buy my cup of coffee Date of experience: October 20, 2023It works, if im really in a rush and just HAVE to get my caffeine dose ahaha! But, would choose any local coffee shop any day. Although, their pumpkin spice drinks are top tier. Service Value Quality Date of experience: November 9, 2023Best coffee place... Good quality, service is top notch. But cakes was rather dry. Prices are also fairly high, couple of tables available outside on the street as well. Chocolates muffin are super delicious Date of experience: March 24, 2019Spending on average $150 a week at Starbucks and having supported them throughout lockdown when there were virtually no customers; yesterday l was refused service by the same staff at the Galleria outlet in Melbourne, who know me by name - for the 'crime' of refusing an experimental jab. The most disgraceful, disrespectful and discriminatory conduct by a corporation that has long sold its soul. Boycott ban for life! Service Value Quality Date of experience: November 20, 2021This location used to be great. Today, it is cold and curt. If you enter the store unmasked, which is fully within your right to do so as of May 26,2022 (as the governor lifted the mask mandate), the cashiers stand firm and refuse to greet you. They simply stare at you and wait for you to place your order. Last week, the manager stepped right over my feet to get to an impulse item and failed to say "Excuse me" or "Pardon, miss." Sadly, these staffers are discriminatory, and I think Howard Shultz would be appalled. Zero seating. Will report this behavior to corporate and hope for change. Kindness is king. Tip for consumers:Beware! There is no seating at this location. The staff pulled up all the benches, tables, and chairs and have yet to replace them. Staff is rude to those who are not wearing masks (during a time when masks are no longer mandated by the governor), which is rude and unwarranted. Date of experience: May 26, 2022I went to a Starbucks on New Years Eve with 4 others. They were slammed with business and we waited in line over 20 minutes. When I paid with my credit card I was not given a receipt. It showed up on my credit card bill but I need the receipt for work. Online unable to make me a receipt. Agent was fine, but policy is unacceptable. Service Value Quality Date of experience: January 22, 2022It's a hit or miss whether they are open on time. Two mornings ago she was slamming everything around and stating it wasn't her fault she was late. I can order the same drink every day and it's totally different. I have yet to see an attendant that is friendly in the last week. This in in a hospital setting. I will never go to another Star Bucks after this. Service Value Quality Date of experience: May 18, 2022Starbucks is often inconsistent with the taste of the drinks and there is no accountability or care for the customer. I am told that I will not get my money back, I need to have them remake it until it is correct. They remake it sometimes three or four times before one of them gets the drink correct. They continue to treat minorities like dirt and I will no longer set foot in another Starbucks store again. Tip for consumers:Starbucks is a horrible company. Service Value Returns Quality Date of experience: August 23, 2023Visiting Jacksonville, Florida from Germany …. Went to various ones here, but the one on Dunn Avenue stood out to me. Not so much the employees but the manager! He is so friendly and don't mind doing cleaning! Very dedicated to his job. Love going there … got 1 week left here. Service Value Quality Date of experience: November 29, 2021SO the job description says no experience then I apply and call and they're like "try again when you have more experience" So one or the other is lying to me, either the girl or the description is lying. Both can not possibly be true, it's impossible. It'd be like saying you're a human AND a cat, I'd literally know you have some issues. So do you need experience or not? Luckily for me I work somewhere better, somewhere that will get places in life because they hire the right employees. Starbucks if you continue to turn down good employees who are willing to work any hours and deal with any schedule changes, you WILL run out of business. Good luck continuing to hire $#*! bags, turn down all the best employees and see where that'll bring your business. Date of experience: December 18, 2021I'm so very upset. Bought a Tumblr cup was $16 the lid you cannot clean it has mold in it. It's two days old they didn't wanna return it didn't want to give me my money back because I didn't have a receipt. I paid cash for it.. Tip for consumers:I had purchased a Tumblr cup with a lid at Starbucks the other day put some coffee on it can’t clean the lid. Can’t get the mold out and they don’t want to refund my money or give me a new cup without a receipt. I paid cash for it. That’s pretty sad they sell you a defective cup and don’t want to give you anything for it. This world is so sad. Products used:Cup, and no had to threw it away. Service Value Shipping Returns Quality Date of experience: June 11, 2023I cannot deny their coffee and drinks were nice, but it is obvious that they are expensive. You can really find something as good for a cheaper price. I've been to a few outlets and their service are mediocre. Asked about the ingredient in a pie and they are not very willing to answer. Date of experience: March 31, 2018