I bought a pair of beach sandals and it was obvious that one was defective. It broke, but the other one was perfect. I contacted the company and even sent photos, but after corresponding back and forth about 4 times they didn't do anything for me. Poor product and even worse customer service. Service Value Returns QualityGot a $100 shoe for my very careful teen. They wore it for 4 days just to school without PE and showing signs of worn out. I went to the store on day 32 as it was far off and it's holiday season, they decline return and or exchange as no shoe was worn. It was a very clean piece and there was no way for her to tell had I not told them. Finally they agreed even exchange and I could only like a $30 shoe that I evened out for $100. Best part it's the same story with shoe on the second day of wearing. They all rip from the ankle area. This the photo after day 2 for show #2 Products used:Shoes Service Value Shipping Returns QualityThey were a gift for my daughter. In four weeks of wear, they look horrible. I expected a higher quality considering the advertising made and the rather high price.The insole wears out in two weeks and it starts to hurt because of this net-like structure. And even if you manage to fix it, the sole will be completely worn out with a huge holes in about a month. Puma started making absolute garbage and they know it. Now I know they state a month of guarantee for a reason. Never ever buying again from this company. The quality has become even worse than of Asian no-name shoe brands. Below is the result after a month of active use (about 400 km of walking) Products used:Puma Serve Pro Trainers Service Value QualityThey always provide premium quality shoes with great material. Their outlets are amazing. We can find trusted And branded shoes at very affordable price. Designs are unique and looks classy elegant.I buy 3 items and pay for express delivery in 2 days and they did it in 6 days, I called customer service and they do not recognize any refund Tip for consumers:If you buy Puma products don’t pay for express delivery they will be late Products used:Puma Service ShippingHello. My BF likes Puma label a lot. But he was disappointed this time after he get his order. Nothing was correct. Hope that you will change it for the next orders because I also want to buy here. Service Value Shipping Returns QualityExtremely disappointing customer care. I had ordered (Ordered ID: *******) two puma shoes but received only one. When complained the customer care said they can't help because they cannot find any fault at there end and the order was correctly packed and dispatched from warehouse and was delivered without damage. It's not Rs. 100- Rs. 200 footwear, it costs thousands of rupees and to bear a loss/fraud this huge from a reputed brand is highly highly disappointing.I clicked "pay" and did not see a "review your order." The confirmation email had the wrong delivery address, I contacted the email customer service noticing that and the next morning called them explaining the wrong address. They were not capable of correcting the delivery address nor canceling the order. So, I payed for shoes that someone else will get, delivered by FedEx. It's better to use amazon. Products used:ShoesI was not all the way happy with my order. I recieved my shoes without a shoe box. My shoes had spots on them also! Very poor servicesAbsolutely rubbish Puma Smash shoes. Big hole under both insoles with just a few months of light wear. Having bought direct with Puma.com, contacted them directly but they refused to do anything due to the time since purchase (I'd not worn them for a few months after purchase). Won't ever buy Puma again. AVOID! Tip for consumers:Consider alternative and higher quality brands. Products used:Shoes Service Value Returns QualityExtremely poor quality sneakers. I had 2 pairs, and both experienced issues within first month. First pair the sole Is coming off and the second pair a shoelace eyelet broke. I'm done with Puma products. Tip for consumers:Garbage products Value QualityPuma's shoes become worn out very quick. Got some puma sneakers back in late December 2022 as of late March 2023 the shoe started to tear. The front of it also started to crease as well and rubber is starting to tear and come off. The shoes are of low quality and are not cheap which is disappointing. If you want shoes, buy from another company other than puma. Tip for consumers:Get shoes elsewhere Products used:Shoes QualityI bought several clothing items during a big sale and they were far from being worth even the discounted price. These are extremely low quality fabrics. The shirts are paper thin and get worse after the first wash (logos peeling, fading, stretched into awkward shapes...), the sweats and sweatshirts are extremely thin and start pilling immediately. Everything I bought will end up in the trash after 2-3 wears. They have better quality clothing at the dollar store.I purchased these shoes less than a year I want to say, they do not get worn regularly as I work in an office and have other tennis shoes...The SOLES ARE FAKE and the shoe cracks - These shoes are not in bad shape AT ALL. They refuse to take responsibility. Spend your money elsewhere. They basically told me this is normal where and tear. This is their response "Unfortunately, we can only accommodate for products that are deemed defective or damaged due to a manufacturing issue. We do not provide replacements or refunds for items that have experienced normal wear and tear that comes with frequent use or time. There are a lot of variables to take into consideration: How often the item is worn, how much pressure is applied to the front, side and or heel of the sneaker, as well as environmental factors that may affect the quality. " Tip for consumers:Don't Products used:A pair of poorly manufactured shoes Service Value Shipping Returns QualityThis is first and last time ordering from Puma. The order came fast for my soccer cleats, but they did. It fit. I mailed them back the same day. Because I didn't want to order online again. The cleats were returned to them with 5 days. Called about my refund and was advised they received my item, but I have to give 10 business days to process my refund. On the 10th, no refund. Called again and was advised they will submit a request for the refund. This is such an inconvenience. Obviously I need my money back to but more cleats! Products used:Soccer cleats Service Shipping ReturnsC'est un site qu'il attire des clients avec des FAKE rabais de 60 et 70% mais quand tu essaye de finir le payement, il te dit ta carte ne fonctionne pas. J'ai essayé 3 différente cartes de crédit et le Paypal mais, ils ne fonctionnaient pas. J'ai même appelé leur service a la clientèle, il n'était même pas capable de compléter la transaction. Si vous essayez sur des articles a plain prix, ca va fonctionner mais pas sur des article en rabais.! Service Value Shipping Returns QualitySo I've ordered 3 items from the online store on the 5 of July, it is now the 15 and they still haven't packed my items nor sent out my tracking number, terrible store, I'm never buying from here ever again Service Value Shipping Returns QualityI am a nurse and I swear by the Puma Prowl. This shoe should be the shoe that the nursing profession looks to. With the thick cut ankle socks. The rubber sole helps me react to emergencies faster by making it there safely and quickly. It is a pull on so there are no laces to trip over. The fabric helps my feet breath. I found this shoe almost two years ago and have worn it ever since. Products used:Puma Prowl Service Value Shipping Returns QualityBought a hoodie - the zipper would not work,. So, I tried to return it being well within the required timeframe - The sent a QR code - didn't work at any of the three locations in my area... so they sent another - that did not work either...So then they said they would send fedex a return label and to let them know what time would work...which I did but I received no confirmation response to that...So I sent another e mail, and the response was:.We will be happy to issue a call tag. A FedEx driver will bring a preprinted return label and pick up the package. Please note that the return should be properly packaged before the pickup. Please provide the information: The reason for the return The pickup address If the pickup address is business or residential The pickup date The earliest and latest time for pickup - To which I responded immediately BUT no acknowledgement, so I sent an e mail asking if I should expect Fedex today - only response was: it takes 7–10 business days to receive the requested printed label.Your refund will process within 10 business days after delivery to our facility. Once the refund is fully processed, you will receive a refund confirmation email. SO what happened to them sending a label to Fedex? So (if ever) about a month to get my money back? I think they are delaying it so that I will be beyond the return timeframe! Products used:hoodie with broken zipper.... hence the return Service Value Returns QualityWore these slides for a couple hours they caused a cut on my left foot.contacted puma was told nothing wrong with product.if that's the case why only cut my one foot.worse customer service ever.don't buy their products very poor quality.to many other options to settle for poor workmanship. Service Value Returns QualityI have bought a sneakers and I have never received the package. I have contacted the customer service, the solution offered was refund. I did not received any refund and still waiting for it. It is a disaster, not recommend at all. Products used:Sneakers Service Value Shipping ReturnsI purchased a pair of puma 2.0. Thought they were comfortable and nice looking. However, the strip was coming off within 30 days. I emailed the company in Germany, and was told to take pics and return. I did. Ordered the same design thinking maybe it was a flaw at the production company. Nope, those fell apart too. I enjoy the new look, and design but I should be paying for quality. Those sneakers cost $90.00. Wont' be purchasing another pair. Products used:Puma 2.0 Service Value Shipping Returns QualityI've ordered a couple of pair of shoes from the puma website several times and every time they give you a date of when your package will be there. It's never there on the day they say I will receive most multiple emails on the package date changing even if you pay for extra shipping. It is always the same. This will definitely be my last time ordering from puma Service ShippingThey're return policy is the worst and as I told the third person I've talked to since I've not received my refund that was sent back and delivered to their warehouse on 6/29 that this is 2023 and they're running a business like it's 2000. Just an FYI they told me that they have up to a total of 10 business days to even start processing the returns which doesn't include weekends or holidays. So, Monday 7/17 will be the "tenth business day" before they start the process then I have to wait for my card company to apply it. My order was almost $600 that I'm still waiting on a refund. The last customer service agent started telling me unrelated stuff and I had to shut her up about people return cat litter in boxes as refunds so that's why they started doing the ten day processing. Literally the worst customer service ever in my life. I regret ever doing this one and only transaction with them. Products used:None and never open the boxes Service Value Returns