Way too many promotional emails sent. Seriously. Shirt that I originally ordered did not fit but I would have to pay shipping to have it sent back so we opted for complete refund and a gift card. Second shirt arrived and fits but there's a hole in it. A few years ago I was very disappointed and told myself I would not shop from here again. I gave in this Christmas - shame on me. ** terrible policy of not refunding the money, forcing people to get a gift card unless they want to pay for shipping**Negative rating. Ordered a full size Ridell helmet. After 2 months of waiting and no customer service to contact. They took my money as soon as I placed my order. But never received. The tracking link was in Chinese so you cannot understand it. The the site said it was delivered, but I never received it. This place is a total scam! Do not Order from this place. If you do, you will be writing a review like this!I ordered a jersey listed as "in stock" on Jan 4th. It hasn't shipped and today is Feb 10th. I've called and they've don't nothing to solve the problem. They admitted it wasn't in stock, as they had said. They now have it listed as "in stock" and "guarenteed shipping by tomorrow if ordered today," but haven't shipped mine. The "back office" just sends me the same regurgitated email every day "we are sorry for the delay, once we have an update, we will let you know more." It's literally all lies all the time. Do not order from them. You won't receive your items. Tip for consumers:Awful shop. Products used:Jersey Service Value Shipping Returns QualityOrdered 4 hats in October, received 2 (TB and Chargers) fairly quickly and now it is December and still don't have the other 2 hats. Tracking says delivered yet didn't receive them. Ordered two sweatshirts, also says delivered for both but didn't receive either and then received a modest refund of $60 for and $85 item. Customer service is a joke, nobody to actually talk to about problems like this. Will NEVER order anything here again. They basically stole almost $400 from me and I received two hats. So frustrating Tip for consumers:Don’t use the site!!!! Beware! Products used:Two hats, 4 other items were never delivered Service Value Shipping Returns QualityI ordered a jersey and, upon receiving it, washed it per the instructions. The number on the front cracked and peeled - have never worn it. Customer service was a joke. The item is now out of stock and they cant send a replacement and wanted me TO PAY to send it back for a refund. HORRIBLE! Buy directly from your teams shop. Do not buy from their site! Service Value Shipping Returns QualityI order a jacket for my boyfriend for Christmas, site said 3-7 days. Came weeks after. BUT TO NO AVAIL NOT THE JACKET I ORDERED! It was supposed to be the one with the helmet on it! They had weeks to get it right! I'm extremely upset about this! Total rip off! Then the quality of the jacket looks like u can purchase it off a rack in a grocery storeMy order has been delayed nearly a month and I want to cancel, however, their website gives you the run around and you cannot cancel. It says you can chat with a customer service rep, but there is only a chat button for the system to answer with a bot. They also own many other sports websites, so be careful who you purchase from. Service Value Shipping Returns QualityDON'T ORDER! I received a damaged autographed photo on 12/19. Since then, I have been going back and forth! Service Value Returns QualityI ordered a Miami Dolphins jersey. The price was $125. There was a discount of 25% offered with the correct code. When I applied the code it said it was not applicable. The jersey was not on sale so it should apply. There was no minimum or specific requirements listed. When I received the jersey it had a price tag of $120. So they overcharge and offer a fake discount. I should have looked at their terrible rating before ordering. Never again. Tip for consumers:bogus discount promotion will keep me from ever buying from them again. very misleading. Products used:jersey Value Shipping QualityOne Order FOUR charges on my credit card! Website also said spend $59 get free two day shipping. Charged me 4.99 and 7 day shipping. No customer service other than Chat that doesn't respond. All very shady. I used them in past no issues. Something has changedMy order (superbowl jersey) was supposed to arrive on 02/09/24 as stated before I made my purchase however it did not. It is no point in having it delivered one day after the superbowl. The only resolution was a discount which makes no sense because the sole purpose of placing the order was to receive it before the superbowl. False advertisements. Tip for consumers:Reach out to the shipping agency to oversee if the consumer’s product is being delivered on time as stated in its advertistment. If not, the customer should have an option to cancel the order before it finally arrives so he or she doesn’t have to pay any shipment fees in returning the item that wasn’t delivered as promised by the company. Products used:JerseyThis wad my first and last they misrepresented themselves with shipping date and I was following this order called several times to upgrade shipping. The dumbass CSR just kept asking do you want to cancel your order. Superbowl is tomorrow and hoodie will be here Thursday. Go figure!I returned an item and I was given a gift code to use that code never work. After three calls, I ask for my money back, I was told 7 -10 days. This morning I called for the 7th time and was told they now I have a reference number and call back in 48 hours; this is been going on since 12/6. The customer service reps speak poor American English and even though I asked 3 times to speak with a supervisor they were all busy. Worst experience I've EVER have had. ServiceOne I received a Dwayne haskins jersey when I ordered a AP jeresy. Two, the quality is trash. Plastic numbers and logos. WHY IS NOTHING STITCHED ON?!? I realize it may be because of the reebok to nike switch but real jerseys should be stitched. I ordered a Joddan Reed Jersey a few years back from aliexpress a chinese bootleg site and its WAY more authentic in material, stitched, cut, etc... just curious is it because of the switch to nike?I ordered a full-size Philadelphia Eagles helmet off a NFL shop Facebook add. They took my money, but never delivered the helmet. Sent an email that said it was delivered and I should check with my neighbors, blah blah. I checked the tracking numbers with USPS, the tracking number came back as invalid. Nothing but dissatisfaction! STAY AWAY!While ordering their product it states 3-7 days shipping. Check back 2 hours after ordering and it states 15 days for shipping. Live chat and calling the company with no resolution. I can't cancel, they say it's too far into processing. Was informed they have 30 minutes after ordering to cancel the order, but they didnt update the shipping date until after that 30 minute period. Bad business on their part, this will be the last item I order through them.I am updating my review to more accurately reflect the experience I had with the company as opposed to issue I had with the product itself. I changed the title of the review to a saying that always stuck with me from my time in retail. There are many different places that sell the same things. The only way to stand out and break through the "white noise" is the provide a world class experience. I received a helmet as a gift for Christmas from my wife. Sadly, it arrived damaged in such a way that I couldn't display it. I contacted the company and they sent a replacement. Sadly this was also damaged. I won't lie, I was pretty frustrated. I know the nflshop doesn't make the helmets. I know they don't transport them. However, they were my only point of contact so I reached out again. Many companies would say "sorry for the issue" "here's your money back" "best of luck in the future". Not this company. I spoke with numerous individuals who bent over backwards to ensure that my situation was not just resolved, but resolved to my satisfaction. It would have been much easier for nflshop to refund my order and advise that I place it elsewhere. It would have been much cheaper for them also. They didn't take the easy way out. They stayed in communication with me each step of the way and made sure that I was happy with the ultimate resolution. I can honestly say that you would believe I was in charge of a large corporate account with the level of care that I received. I truly don't believe that I could feel any more valued as a customer after this entire experience. If this review comes off as advertising, it is. I am so thankful for each person that I interacted with and what they did to fix my issue. I will gladly recommend this company to anyone I have the opportunity to. They don't make the shirts, helmets, banners, etc. Neither I, nor they, can guarantee that you won't have an issue with the product you receive. That's just life when dealing with mass production. What is guaranteed is that, if a problem occurs, this company will do whatever is needed (in my case, even above and beyond that) to ensure they have a satisfied customer. That's really all you can ask for from a company and it's more than most provide. Thank you again. Tip for consumers:Purchase with confidence. Products used:Replica Speed HelmetDuplicitous as they come. This is not an American-based company. Product comes comes from China. Ordered a shirt for my Son in early November with a clear expectation it would arrive by Christmas. As of this writing, it's been sitting in Shengdu, China for 26 days and hasn't move one bit. Company basically says: "Well we've given the product to our currier, there's nothing we can do. Their direct quote was: "We can't control logistics." After several back and forth angry emails they had the nerve to tell me to "be patient" when my Son clearly won't receive the product by Christmas. They don't give 2 sh*ts if the product moves or not. I told them I will be retuning for the product for a full refund as soon as it gets here (Springtime?). But that also seems like a big hassle as well based on the other reviews I saw. Sounds like their products suck as well. I told them they were a shameful and dishonorable company.Been waiting for almost 3 weeks and expected to get my product here within like 10 days. Can never figure out where my package is either, its been in the "new" state the whole time.Product didn't ship on the date I was emailed and told by a customer service rep that my order did ship. Then I received an mail today telling of a new shipping dat: New Shipping Date for Order Number 107-4783-7564 Dear Fan, Thank you for shopping with us. We know how excited you are to receive your merchandise. We are still working on a shipping update for order 107-4783-7564. We appreciate your patience and will notify you immediately of any shipping updates. If you choose not to wait, you may cancel your order at any time. Please visit our online help desk for further assistance. Mail today telling of a new shipping date - New Shipping Date for Order Number I what to know what is going on at NFLShop.com I give them a F- RatingPlaced order on Dec 20th. Expected delivery Jan 31st. Jan 25th, notified of delay. Feb 8th. Still no further update. Zero information. Order is still in processing status. Spoke with customer service. They told me nothing. Offered to refund $4.99 shipping on an order over a week delayed. More information on the delay is useful for your customers to feel like their relationship with your company matters. Service Shipping QualityTalked with a rep last week jan 28th and they assured me the jersey would be shipped Friday and they would expedite it since it wouldn't get here in time for the Superbowl. Now it says will arrive the 15th and the last is telling me it was "oversold" so they don't have any to ship to me. Disgusting business practice for a company that can pay one man 50million dollars but not sent one shirt on time Tip for consumers:They lied Products used:Jersey Service Value Shipping QualitySo I ordered me a new Aaron Rodgers Nike green captain NFL vapor jersey a few weeks back as I needed a new one cause the one I bought back from 2015 has finally started to look worn down and the stitching on the numbers was starting to come undone. The jersey got delivered last Thursday and when I opened it it was the wrong size and the jersey didn't have the captain patch on it. I called NFL shop and they told me some BS that sometimes whatever warehouse the jersey is coming from they don't really check what they are sending out and what was ordered and I'm like what kind of BS is that?!?! When a customer orders something they expect what they ordered and what they paid for. I mean wrong size and no captain patch? I specifically ordered the Aaron Rodgers jersey with the captain patch not one without one. So I started the return process and ordered another one over the phone and I told the guy I want the one WITH THE CAPTAIN PATCH and he said sure no problem will inform the warehouse. The guy over the phone said since they made a mistake he will have overnight delivery for my order and should arrive on Saturday. So Saturday comes along I check my nflshop account and my order has been cancelled. I was irate. So I called them again asking why it was cancelled and once again they come up with some BS and couldn't give me a explanation on what happened. Also the first refund I got back in the exact amount dollars but on the 2nd one I only got refunded back $116 dollars on a $150 dollar jersey with tax and all that $170 and only got back $116? Wtf kind of crap is that? Anyways so since the 2nd one got cancelled I went ahead and ordered another one online on that Saturday. The jersey just came in and once again the jersey is without a captain patch. It was the right size but NO CAPTAIN PATCH not what I ordered again. So 3x in 2 weeks NFLSHOP messes up my order. What's the point of having something for sale which specifically says Aaron Rodgers CAPTAIN vapor jersey and not send out what I ordered? I will never do business with NFLSHOP ever again. These guys are a bunch of frauds and will never get another dime from me with their fake advertising. Tip for consumers:Watch out they don’t send what you paid for. Products used:Jersey Service Value Shipping Returns QualityI purchased the - Women's Dallas Cowboys Fanatics Branded Heather Gray Personalized Icon Name & Number Long Sleeve T-Shirt -- DO NOT purchase. The quality of the material is cheap cheap cheap - like a $5 T-shirt you would buy in a back alley. I called and advised the material made us itch and wanted to return and also the sizing is not correct. AT ALL. I looked at the size chart and bought accordingly - I wear an XL - I ordered a 2XL and it was too tight and, as previously stated, the material was itchy. So because I put a players name on the back of the shirt, it's not returnable.I ordered "Men's Las Vegas Raiders Davante Adams Nike Black Legend Jersey" for $69.95. What I got was a cheap screen printed t-shirt not worth nearly what I paid. The person I gifted it to took off the tags before I realized it was not a real jersey, so I cannot return it. Really wish I had read reviews. I ordered a Jersey for my wife on Outfitters Adventure for the exact same price. It was an NFL logo high quality jersey with stitched on numbers and names. I highly recommend Outfitters Adventure. Shipping took 2 weeks, but I got a real NFL jersey. Tip for consumers:Wish I had read the reviews for this company. Also, the tags and labels have to be the original attachment. Products used:T-shirt Service Value Shipping Returns Quality