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FansEdge Review
I ordered the Columbia brand UNC quarter zip on December 23. It is now Jan 4 and I still haven't received my item. Tracking doesn't even indicate it is on the way. Order at your own risk. They use the cheapest and worst delivery possible. Be prepared to wait three weeks!
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ValueCristin assisted me with a return on a damaged item. She was a rock star! Very friendly, responsive, and attentive. I received my replacement item in no time.
Products used:Autographed memorabilia
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QualityI ordered an item as a gift- I still don't have it after it has been promised 3 different days! I've gotten the run around and have NO idea where this is or when it will arrive. ( if ever) I don't care anymore
Company is a SHAM!No response to emails. Shipping took ELEVEN days. That's ridiculous. FansEdge is Walmart version of Fanatics! Trash company.When I went to return my items, I found out there would be a $9.99 return fee deducted from my return, unless I asked for a store credit. That would be a 100%. I will never order again. Plus my item is not showing returned as of yet (It has been over a week since I placed it in USPS). Once my package is received at the warehouse, it will take an additional 7-10 days in order for my refund to be processed. Lesson learned. I order a-lot of Buckeyes gear from various sites. I will never order from them again.
Products used:Ohio State gear.
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QualityWe had an issue with our original order and I issued a negative review. To their credit, FansEdge responded and sent replacement items. While initially disappointed with the product and company, we are now happy with their service.I have ordered multiple item from FanEdge….! Jersey and Sweatshirt are awesome!
The items are perfect!
Thank you FanEdge!
Products used:Jersey and Sweatshirt
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QualityTheir site shows a price with a 30% discount code but when the item is placed in the cart the discount code is not applied and shows "All cart items are excluded from the promotion." Worthless site and dishonest company.
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ValueShakira was really good helping me to get the information order and delivery instructions of the two item that I ordered. Great costumer service!
Products used:Basketball authentic autograph
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QualityI ordered an item from them weeks ago that was supposed to be delivered 8 days ago. The tracking number tells me that only the label has been created and the item has not actually been shipped. There is ZERO communication from the site to clarify the situation, and anytime I try to go through the chat feature on the website, it tells me that it is currently unavailable but their associates will be back shortly. Never, ever have talked to anyone live. Horrible customer service.
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ShippingI placed an order yesterday and received an email confirmation. A pop up box on the email said "Free shipping sitewide", yet I was charged $13.99 for shipping and another $1.99 for handling. Customer service advised there was nothing they could do about it because it already shipped. There was no option on the site for multiple shipping charges. They're supposedly having someone from the back room call me within 24 hours but I have absolutely no faith in that happening.Never received the order that I placed. This website is a waste of time. The order statues has said "shipped" for over a month now but according to UPS it hasn't actually shipped. Really disappointed. Don't waste your time ordering through Fanedge.com you won't get your order and they'll send you a ton of junk emails.
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ShippingI ordered a product because of their promotional code which said 3 to 7 business day shipping. I checked on the order a week later and it would not be shipped until almost a month. I tried to cancel the order however I was told that it was too late. It still had 2 weeks to ship and they are unable to cancel the order? Don't use this company or any Fanatics related company if you need anything on time.
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ReturnsNatalie called me to share about a few orders I made with Fanatics where an accidental "double order" was made by the system. Natalie professionally explained what happened, I understood her completely, she was great and provided phenomenal customer service. She fixed the problem, explained what will be happening in the future regarding my order and bank account and I was put at ease. Thank you again Natalie for the EXCELLENT customer service!I order a jersey which wasn't on sale, but they were offering free upgrade to next business day shipping. I placed my order and then it showed that it would ship within 5 days. I contacted customer service that said the next business day shipping wasn't available even though the website was marketing it and I offered to send a screenshot. Customer service was not helpful and disconnected the chat twice. I won't be ordering again. Hopefully I get the Birthday present in time...
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ShippingI'm so fed up with this company. Me and my wife ordered matching custom jerseys to complete our Halloween costume and my wife's came in burnt. All they could tell me was to deal with it myself and make a claim though USPS shipping service. Won't help me out even though I submitted pictures the day I received them. Unfortunately I don't know how this will even turn out. It's been 2 weeks since my order.Ordered 30 days ago-"stuck" at shipping partner facility for weeks. No communication. No refund. Missed party deadline.I placed an order and was billed right away. The shipping tracking showed the item sat dormant for 12 days. The order was not even found in my account on the Fans Edge website. Customer Service was of no help. I was swindled $39.99 plus tax and shipping. DO NOT TRUST THIS SITE
Tip for consumers:Do NOT use this site. Find the product on Ebay or elsewhere
Products used:Nothing arrivesOrdered a jersey almost a month ago. Said it would take 10 days to be delivered. Revived an email 8 days later that it was on its way. That was two weeks ago and I still have not received. When I contacted customer service several times they never respond. They won't even respond to allow me to cancel my order and get my money back! BS
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QualityOrdered a nuggets shirt, got something from a different team. Have emailed multiple time with no response, customer service is not responding either. I don't want your damn shirt now. Just give me back my money¡!
* FansEdge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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QualityLooked like a good reputable site so I ordered. Usually I would look at the reviews first but forgot. Reviews were terrible and I was scared that my order was gonna be like the others, but I must say I wasn't disappointed at all. Ordered on Monday shipment received Thursday and Friday. TwoI ordered a custom kstate jersey and after providing payment the site timed out. However, my order status says: processing in progress - but that it is. I cannot see anything on my bank site and do not want to order again in fear of getting charged twice. But there has been zero info in helping me or communication!
* FansEdge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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QualityCristin went way above and beyond all throughout my transaction and even after. She is terrific and her unbelievable efforts did not go unnoticed. Thank You So Very Much.
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QualityI will never order from this company again. I placed 1 order with several items, but have to return most of them due to quality and size issues. They have separated my 1 order into 3, so they can charge me $29.97 just for sending them back. I cannot believe a company like this is still in business.
Products used:1 T-shirt
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QualityI ordered what I thought were 3 jerseys, and they were t shirts that had dye running that made the color look like it was faded. Also came a week late, when and before I paid it said I would get it in time for the game that I ordered it for. Called right away and they refused to help. They will be losing customers
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