I ordered the Columbia brand UNC quarter zip on December 23. It is now Jan 4 and I still haven't received my item. Tracking doesn't even indicate it is on the way. Order at your own risk. They use the cheapest and worst delivery possible. Be prepared to wait three weeks! Service ValueI ordered a NFL jersey from this site. When it arrived there was bad stitching on the name plate. Threads were untrimmed, some of the stitching was loose and jumbled. I highly doubt Nike would allow this sort of quality to leave their facilities. The good thing I can say is that the return process was easy. Service Value Shipping Returns QualityI ordered a Josh Allen figurine and was sent a little blue plastic man. Is this a joke? There is no easy way to contact this company. They charged me shipping and handling. Do not order from this site! If I am unable to get through to customer service, I'm going through my bank.We had an issue with our original order and I issued a negative review. To their credit, FansEdge responded and sent replacement items. While initially disappointed with the product and company, we are now happy with their service.I ordered an item as a gift- I still don't have it after it has been promised 3 different days! I've gotten the run around and have NO idea where this is or when it will arrive. ( if ever) I don't care anymore Company is a SHAM!No response to emails. Shipping took ELEVEN days. That's ridiculous. FansEdge is Walmart version of Fanatics! Trash company.Three orders never was delivered! My grandsons uniform did me in. Others have experienced the same! Don't waste your moneyOrdered an in-stock item, they charged my credit card and sent confirmation email with order number. I kept checking status of order number, which reflected pending. Week later I happened to look at my credit card statement and saw FansEdge refunded my account the day after I placed the order. They NEVER told me they canceled the order. Called customer service (since order status still reflects "pending" on their site) and she confirmed my order was canceled - apparently they ran out of the item after charging my credit card. So - if you want to know if they canceled your order, you apparently have to check your credit card statement. I guess on the plus side, they did issue an immediate refund, which is why I have them 2 stars instead of 1.When I went to return my items, I found out there would be a $9.99 return fee deducted from my return, unless I asked for a store credit. That would be a 100%. I will never order again. Plus my item is not showing returned as of yet (It has been over a week since I placed it in USPS). Once my package is received at the warehouse, it will take an additional 7-10 days in order for my refund to be processed. Lesson learned. I order a-lot of Buckeyes gear from various sites. I will never order from them again. Products used:Ohio State gear. Service Value Shipping Returns QualityTheir site shows a price with a 30% discount code but when the item is placed in the cart the discount code is not applied and shows "All cart items are excluded from the promotion." Worthless site and dishonest company. Service ValueI ordered an item from them weeks ago that was supposed to be delivered 8 days ago. The tracking number tells me that only the label has been created and the item has not actually been shipped. There is ZERO communication from the site to clarify the situation, and anytime I try to go through the chat feature on the website, it tells me that it is currently unavailable but their associates will be back shortly. Never, ever have talked to anyone live. Horrible customer service. Service ShippingI placed an order yesterday and received an email confirmation. A pop up box on the email said "Free shipping sitewide", yet I was charged $13.99 for shipping and another $1.99 for handling. Customer service advised there was nothing they could do about it because it already shipped. There was no option on the site for multiple shipping charges. They're supposedly having someone from the back room call me within 24 hours but I have absolutely no faith in that happening.Never received the order that I placed. This website is a waste of time. The order statues has said "shipped" for over a month now but according to UPS it hasn't actually shipped. Really disappointed. Don't waste your time ordering through Fanedge.com you won't get your order and they'll send you a ton of junk emails. Service Value ShippingI ordered a product because of their promotional code which said 3 to 7 business day shipping. I checked on the order a week later and it would not be shipped until almost a month. I tried to cancel the order however I was told that it was too late. It still had 2 weeks to ship and they are unable to cancel the order? Don't use this company or any Fanatics related company if you need anything on time. Value Shipping ReturnsFansedge reached out to correct the problem I the end. Just had to go through many loops and hoops. Please make your customer service more efficient.This place sucks! I ordered an item and never received it, yet they kept my money. No refund issued and no replacement item reshipped. FedEx lost package and Fansedge was the worst at helping me out. Never ordering anything from this site again. loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) Amy A. 1 review 3 helpful votes Follow Amy A. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Poor Customer Service” December 29th, 2022 I order a jersey which wasn't on sale, but they were offering free upgrade to next business day shipping. I placed my order and then it showed that it would ship within 5 days. I contacted customer service that said the next business day shipping wasn't available even though the website was marketing it and I offered to send a screenshot. Customer service was not helpful and disconnected the chat twice. I won't be ordering again. Hopefully I get the Birthday present in time... Service ShippingAbout 3 weeks ago I ordered a hat. Shipping process was going smooth until I look on the items Fedex tracking number and it says Delivery exception Incorrect address - Street number. Now I'm just wondering will my package ever come and how this can be fixed.I'm so fed up with this company. Me and my wife ordered matching custom jerseys to complete our Halloween costume and my wife's came in burnt. All they could tell me was to deal with it myself and make a claim though USPS shipping service. Won't help me out even though I submitted pictures the day I received them. Unfortunately I don't know how this will even turn out. It's been 2 weeks since my order.Ordered 30 days ago-"stuck" at shipping partner facility for weeks. No communication. No refund. Missed party deadline.Just ordered something and jumped on here. After reading the reviews, im a little worried i am not going to get it in time. I also have yet to receive a confirmation email. Which would be incredibly unfortunate due to the personal situation it is being used for. :/ Will update star rating as things roll alongI ordered a Yankees t-shirt on June 12th. Per their site statement it should ship next day and take 3-7 days to arrive. You would have to have it well before the game on June 24th correct? Nope! It takes 72 hours to ship, then goes from Ohio to Cornwall, CT to Albany NY to Massachusetts and then back to Albany NY. I live in Kingston NY. So something that landed in Albany NY on June 18th is now going to get to me on June 25th. The best kicker is I chat with a rep who answers me at first, then pretends to type for 25 minutes. All I was offered was free shipping! Tip for consumers:Don’t use it Products used:N/A Service Value Shipping ReturnsI placed an order and was billed right away. The shipping tracking showed the item sat dormant for 12 days. The order was not even found in my account on the Fans Edge website. Customer Service was of no help. I was swindled $39.99 plus tax and shipping. DO NOT TRUST THIS SITE Tip for consumers:Do NOT use this site. Find the product on Ebay or elsewhere Products used:Nothing arrivesOrdered a jersey almost a month ago. Said it would take 10 days to be delivered. Revived an email 8 days later that it was on its way. That was two weeks ago and I still have not received. When I contacted customer service several times they never respond. They won't even respond to allow me to cancel my order and get my money back! BS Service Value Shipping Returns Quality-Live in the U.S. -First time using FanEdge -Ordered a hat Thursday, September 7th, 2017 -More than 7 business days, still no Hat.Ordered a nuggets shirt, got something from a different team. Have emailed multiple time with no response, customer service is not responding either. I don't want your damn shirt now. Just give me back my money¡! * FansEdge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond Service Value Shipping Returns Quality