No return policy?! How is this allowed? The answer at the till it was that it states on the receipt?! The receipt you receive after you have purchased the item! What a scam! So disappointing it comes from such a renown big brand! Not to mention the lack of custoner service from store manager! You should be ashamed for the service you provide@M&S Products used:Shirt Service Value Returns QualityWe bought a Hastings Dressing table and stool from M&S. A few weeks later the stool collapsed under the weight of my 9st 7lb wife. M&S asked for photographs following which their "experts" Castellan decided their was no defect! The sad thing was the underhand way they communicated their decision. They sent it from a no reply email address. I have now resorted to legal proceedings. They are selling shoddy, unsafe furniture at premium prices. Tip for consumers:Marks and Spencer has deteriorated both in terms of quality and customer service. Products used:Furniture Service Value Shipping QualityToday bought some new clothes in the Ayr store at15.35 today Tricia the assistant was extremely helpful as I had vouchers and point coupons to use and she helped me with these. I was pleasantly impressed with the new range of "summer" clothes. Long may this store grace Ayr High Street.Accused of stealing meat. Although nothing found in my bags was asked to come upstairs. Where in a middle of shopping floor was searched again by two men now. Nothing found and after showing where exactly I've put the meat back no apology or sorry for misunderstanding. HAIDER-disgusting horrible person. Shouldn't work there. ServicePictures says it all. Please see below on food purchased day before i attempted to cook! Staff at Hastings ~East Sussex Branch were rude arrogant and refused basic apology and refund! Please look at rice! Food not fit for consumption also had tipped some of the Rice into food pot before i noticed it was green, therefore ruined my whole dinner! Will never shop in M&S again! Complaint department also not helpful! Tip for consumers:M&Sis no longer the wonderful store it used to be! After terrible experience I will never shop in this failing store again! Products used:Didn’t use anything! Service Value Returns QualityWhat a total waste of time What a total waste of time, four orders, all four for a given date that I paid for, and none arrived on time. The latest, my wife's Christmas present for 9 items, and only one arrived. You should be ashamed! Order **************821 Tip for consumers:Just hopeless Products used:Underwear Service Value Shipping ReturnsAwful experience today. Strood branch. Accused of not paying for my sandwich in front of everyone and escorted to the side by the security guard until till was checked. And then apparently staff girl "India"? Indigo? Her name said I stole a tiramisu?. No apology after, made me feel violated, embarrassed like I was a criminal. Funny I seemed to be the only coloured guy in the store that day., total racist, unprofessional, abusive staff. How can they get away with doing this to peopleOrdered 2 coats that were only available online as i could not decide between them but thought I'd just return the one i like less. This was back in September started the return on 27th sept, returned the coat a couple days after at the post office, m&s received it and advised my refund was issued on 28th sept. Guess what, today is 15/11 and I'm still waiting. I called numerous times to be told to wait a few more days, that they re-issued it but still nothing. Called again today and i have been ok hold for an hour after someone telling me finance said refund was issued on 28/9 and she can't really do anything more. The fact i still don't have it does not seem relevant. I checked with my bank as well and they confirmed they have not seen such a payment trying to hit my account. They are not sending proof of payment i cannot speak to anyone else and to be honest, I don't think I they actually care given the reviews below. I have made the payment from my credit card so I will try to get it back via my bank, hopefully. I asked them to raise a formal company and to investigate what happened with this so we will see what happens next however I don't have very high expectations…I appreciate the easy to use website and that things arrive quickly, too. I've used them several times. One Christmas, I had to top up my shopping with some last minute gifts... they had indicated an order deadline to ensure delivery before Christmas and true to their estimation, everything came in time. The only reason I've given 4 stars is because one of the 6 items from my last order does not correspond to their size chart in the slightest. I've yet to contact them to sort out but I'm sure they'll handle it well.Marks and Spencer stolen 95.50 pounds from me. I contacted the customer service team, sent the emails with evidence that I was cheated however they just ignored all my emails and calls. It seems like this is a new way of making money for Marks and Spencer. This is to think twice before purchasing anything from them online. You will be cheated. Customer service will ignore all your emails and calls. Since 24 of March I am emailing, calling however everything is ignored. The proof of all above mentioned is available. I am attaching the receipt below. Tip for consumers:I was cheated my money was stolenYesterday afternoon me and my partner went for a coffee and some lunch at the café Marks and Spencer's Crown Point Shopping Park. Having found out recently that I have celiac disease I asked Michael about options and he was very helpful and a happy person,then and there we had a good banter. The both of them couldn't do enough for us. Haven't seen service like this in ages. They are credit to your teamIf I could give 0 I would. I order school uniforms for our kids late August but the parcel never arrived. Worst, we got an email saying the parcel has well been received and when we complain to M&S they confirm the same information and showing the proof of parcel reception with a completely random signature on it (we can't have any idea for which name at all the signature stands for). And they ask me for the 5th time to well checked with my neighbors and in the garden which I confirm each time but they still keep saying the same. Not to mention they ask me to send a same declaration (that I didn't receive the parcel) again and again as if there is no coordination. I have been a loyal customer of M&S for all our kids uniforms for so long but this time is a goodbye. The clothes' quality is also clearly in decline. Since we buy every year we can clearly observe the changes. We have much better experience with Zara. Better style, better delivery. Go for Zara. Service Value Shipping QualityMy aunt got a gift of flowers forget 90birthday and thy are all dead it was upsetting seeing her fave Value QualityI don't normally purchase furniture online, but felt reassured that I was buying from M&S where quality and service matter right -? Well how wrong can you be - our worst purchase ever in January this year! We are a family of four and can't move without loud creaking noises coming from our new sofa plus two days wasted holiday from work to have assessors come around and tighten up sofa joints that made absolutely no difference. After that, M&S refused to assist us further. We referred this matter to the Furniture Ombudsman who, without even coming and visiting us, sided with M&S. Worst, worst piece of furniture ever and M&S are now expecting us to go away and live with a bad product. Avoid them don't buy online awful customer service hugely disappointed with M&S - what has happened to this company?After a six week wait for two Hastings bedside cabinets they arrived badly damaged. The reorder took 7 weeks. Those arrived scratched and badly painted. I was offered a meagre compensation which M&S have never sent me despite my many emails. Products used:Bedside cabinets I returned Service Value Shipping Returns QualityI popped in at Marks and Spencer 2 weeks ago to do my shopping i bought some clothes and meat i paid for everything and as i was walking out the door the alarm went off as if i have stolen the security stopped me and opened my bags can you please take off the security on the package of the meat the security told me that he was sorry that's not good enough i pay for my shoppingAt 13 50 yesterday i purchased underwear i was impressed by the lady who servrd me she was friendly /helpful loved her attitude i dont know her name i spent 112.50 she chatted to me whilst dealing with my purchase i came away feeling so happy wish i could find a name on the receipt it was more than a purchase/seller Tip for consumers:the girl who served me was friendly helpful so nice she made me feel happy i came away feeling good all staff are lovely but she was special i spent 112 50 at 13/50 pm wish i knew her name i have bad health problems am 84 and she made my day Products used:3 sets of bra/pants Service Value QualityDon't shop at Marks and Spencers stop are rude. And the staff are over priced such a#s £25 for a family sized lasagne. I'm surprised they are in business. Absolutely disgusting Service Value Shipping Returns QualityOrder **************955 I keep tracking on M&S and there is no change in info. After a month the tracking still says the same "ORDER DELAYED". It is proving impossible to contact Marks about this order. They are simply ignoring my messages. Tip for consumers:M&S are impossible to contact with a complaint. They simply ignore all messages. Products used:Dresses and shoes Service ShippingThis is my original review on M&S website regarding my order for an afternoon tea letterbox gift. M&S emailed me asking me to amend my review. That they did not publish my review says more than I ever could about their service and lack thereof. -----------------------‐------------------ 'Delivery delays - read 1* reviews before ordering Poor service from M&S. Guaranteed delivery on Friday, ordered six days earlier to ensure this, email Friday morning confirming delivery that day. Email received late on Friday apologising for delay, confirmation of delivery on Saturday. Tracking online never updated so useless. Contacted customer service on Friday to enquire further. Promised delivery on Saturday. I asked for refund, was told not possible. I explained as it was food items, and was not being delivered when agreed, it was unacceptable and that I would like it cancelled. Customer service advisor ended the call without response. No delivery on Saturday. Still no tracking details online. Telephoned customer services on Sunday, advised delivery would be Monday. At this point all confidence in M&S was lost. Advisor agreed to cancel and refund my order. If this had been done on Friday when I first asked, I would have had time to rearrange a different gift for Saturday delivery. As it is, an elderly couple have not received a celebration surprise as arranged. I wish I had read the other reviews before ordering. I expected better service from M&S. As the couriers continually fail to deliver on time this needs to be addressed by M&S.' Tip for consumers:Read all reviews of the product before ordering, especially the 1* and 2* reviews. I didn't do this, hindsight is great but ultimately of no use. Service Value ShippingCannot understand why The Christmas Feast Hamper Product code::******* can be delivered to Edinburgh but not to Glasgow or the Isle of Man To add to my frustration they did agree to deliver. The M&S Deluxe Collection Hamper Product code: *******. To Glasgow and Isle of Man Where is the Logic in delivering the The M&S Deluxe Collection Hamper Product code: ******* to these locations but not the The Christmas Feast Hamper Product code::******* Products used:1 Christmas Hampert and 3 ordinary hampers Service Value Shipping QualityBasically I found a foreign object in my beef bolognese... I've sent photos and lots of emails... Still not resolved... Rubbish customer service. If this isn't resolved I will download the photos! On Facebook... This complaint was almost 2 months ago... I'm sick of automated message please sort this... Mrs Chapman Tip for consumers:It's not just food... Its m&s food.. You expect the best... And that means not finding a foreign object!!!!!!!! in my beef bolognese.. And the best customer service is expected.... What a load of rubbish... Be very careful eating.... You never know what's in your food.... If you have a complaint.. Don't expect it to be sorted for 2 months... . Service Value QualityBought 2 yellow. Stickered items and was not told by assistant that there was no refund or exchange. She was having difficulty with the whole transaction for some reason. M&S response " policy stated on receipt". But the purchase had been made when you are given the receipt, so it's too late then. Really appalling customer service from M&SAs you are now doing so well and posting that profits are up...isn't it about time you considered the customer! START SUPPLYING BIODEGRADABLE OR PAPER BAGS! You must have seen the hundreds of complaints about service. Long long time ago it was amazing... tissue and items were packed for you. Now they are nearly thrown at you - even after spending hundreds of pounds - and you have to carry them off. ALL good shops now packing with paper or biodegradable bags. COME ON M & S MAKE AN EFFORT...I absolutely love M&S. With vast selections from gifts to clothing to high quality foods they are fantastic. I have shopped with them over many years and have yet to find something to complain about. Ordering is simple, items are high quality, delivery is fast and returns are easy to arrange if required. Products used:Cardigans, blouses, underwear, bouquets, ornaments Service Value Shipping Quality