I accidentally broke the prongs in the charging port on my son's tablet. The company says they can't fix it, it isn't covered under warranty, and I must take it to a 3rd party repair store. Problem is there are no spare parts available for this tablet so its unfixable. I wasted money on both the tablet and repair fees, and all because of a fragile part. Leapfrog won't even work with me on a discount towards another tablet. The hardware and software are okay but I can get the same from a Kindle with better customer service. They lost my loyalty. Products used:Leap frog epic tablet Service Value Returns QualityDownloaded the program. They said a plug-in was needed. Couldn't fine a plug-in except one I could pay for on Amazon. Called technical support. They sent me instructions by e-mail as to how to download it again. It still doesn't work. They did say to call back after that. So I guess they expected it wouldn't work. Been on this or 5 hours with no success. It said Windows defender wouldn't allow the program in. I turned off the firewall and downloaded the program. It still doesn't work.I got this spin and sing alphabet zoo for my neice. It's supposed to teach them to spell, tell me why they are teaching our kids to spell cat with a k, no no that's not how you spell cat, wowWhy do you have China making your globes? They are made behind Chinese law. That makes them made in prejudice and teaching our kids the wrong views of the world. Please fix this problem or loose business. Thank youCapabilities look great but, and from a from a tech savvy person, it just consistently is inop out of the box. Terrible.Leap frog has taught my daughter so much and as a busy mom it made learning much easier! I recommend this product to all my friends and family it's helped our family tremendouslyQuestionable toys from California by made by questionable people. Don't recommend, I'm not sure educational material for kids is legitimate...I wish I had never bought a Leap pad Ultimate for my kids. I have bought a total of 4 and they replaced 5 because the touch screens just stop working. I just spoke with the manager who offered no more replacements and told me that it is uncommon for this problem and that basically my kids were destroying them. My kids use them in bed appropriately. I even sent one back that wasn't working anymore. I will never buy them again. Do NOT waste your money!Last year I bought all my grandkids the leappad, they can play online with child security they can email gma gpa or their friends. TAKE PICTURES AND VIDEOS they have a blast with these and helps them prepare for kindergarten. Better than using you cell phone for games that are questionableYour website is absolutely atrocious! Why would you give instructions through support page to recover 4 digit password when you follow those instructions, go to 'my account' & it just keeps sending you in circles and is of no help!...? Horrible!Leapfrog has the worst customer service ever. They sent me two duds after my son's leappad ultra xdi had a distorted screen. They made me pay shipping to send the last dud back. I will never buy another leapfrog product. Do yourself a favor, buy a Kindle instead. Also, don't pay attention to the reviews on the leapfrog site as they delete any reviews they don't like.UPDATE: if the troubleshooting had mentioned restarting computer at the beginning it might have alleviated a lot of trouble! After "battery not enough to donwload safely" message, and knowing it wasn't the batteries I went about RESETTing and getting the red and amber blinking light. Still to no avail. Then for to last step of troubleshooting and after restarting, Whala! It all works! I had given 2 stars but updating to 4. ORIGINAL: I'll have to say this has been a irritating experience. After quite a bit of trouble setting it up the first time and writing notes on how to do this, literally not using the power cord it came with, as that one would not work, the thing now says batteries are too low to update for downloading the books. These are books I'm oprettysyre we downloaded when we first got them. I've tried 3 new sets of batteries from different packages and still says there's not enough. Maybe I will try to find the original white power cord. Not fun. The activities aren't in sequence to how kids learn so you have to jump around, and the activities can be non intuitive, well if you like surprises then this might be for you :)HP IS HorribleI bought the leap frog ultra for my 3 yr old there's only 1 game he can play which is art gallery. We have to buy all games and apps i can get better FREE GAMES ON MY CELL PHONEThis site didn't impress me. It's boring here, and the kids aren't having fun. There are other sites better than this. I found a website https://wunderkiddy.com/material/autumn-nature. Here are collected bright and colorful puzzles on the theme of autumn nature for children, which they will really like! It is both fun and useful for children here! Service Value Shipping Returns QualityI have 2 grandsons so I buy alot of educational toys for development. They are well made and last from my 11 year old to my 4 year old. RecommendThe concept of this book is great, however, the touch feature is incredibly sensitive and you must gently touch the picture or the book will recite pictures from previous pages.Just average, breaks too easily for age appropriate electronics. Needs an upgrade in graphics and material used.The leapfrog experience started for us in 2002 when I bought their plug and play gaming system. It was high in price but low in quality, no customer service and no help. Recently I've purchased two more of their products. Both were the leappad 2. The pink one worked just fine straight out of the box but the green one had a cracked screen probably from being mishandled at the warehouse. The crack was internal so we couldn't see it until somebody touched it with a stylus and it broke like ice, underneath the screen. They told me to go to a store to return it but the store wouldn't take it so I had to send photos and details to leappad at which point they sent me a shiping receipt to send it back to them. About three weeks after Christmas the new one showed up, but nobody was playing with it since his sister got one and he "didn't". We called the green one "the grinch" and sold it (having already bought him something else). Customer service was terrible, rude, and acted like everything was my fault. I had to send back the unit so they could "determine" if I qualified fora refund, AND I'm pretty sure I know why it was so cruddy in the first place if they're just upcycling the parts from old sent-back units to create new ones! They're sort of old fashioned anyway since there are so many apps for kids on the computer an diphone now.I am all working for online jobs and my cariare. I am all time Online jobs work. I Opening my account site and my regular work form home online jobs. I am students of class ten And my school is very hard and my home gard is very strong Thanks for reviewing and show my article.GoodLove leap frog toys best things out thereLeapFrog is good for your kids and not so mind numbing. All of the apps are educational and my kids have learned so much from leapfrog.Many children have learned many things by leapfrog.Please spare your children from Ipads, even steve jobs didn't allow his own children to use ipads. They are not meant for kids. I thought I would review this site as an ipad for kids alternative. They are good for your kids and not so mind numbing. All of the apps are educational and my kids have learned so much from leapfrog