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HerRoom Review
Yay! I've been searching all over for a convertible bra that has front centered straps for halter style clothing!Its was my fault that i sent a return to another online business. It was Ameri-Mark But Pearl was the person i talked to there at HerRoom. Just didn't care for her tone of voice. I had to talk to her quite a few times as the Bra was no easy to size for me online. Pearl just was a happy camper. I did tell her at the end of our last conversation " Pearl Smile" I hope you received my return. I don't think I will be buying from your company again but thanks for asking.Bought two pairs from Her Room for my mom. She loves the colors that I picked and the comfort. Next will be 2 pairs for me! Thanks so much! DianeSight had both on sale, but I didn't get credit. It's for my 97 year old mom and her favorite brand! So I went ahead and ordered it!
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Jodi F.
1 review
0 helpful votes
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“Love your products”
April 12th, 2024
Verified purchase
I'm a sissy who loves wearing panties and bras. I wish I was female. But I've always had a good experience with Her Room.I find the information on Her Room's site to be very helpful. Especially the Blog. I have a health issue that means I need front-fastening bras and the guidance provided regarding how bras are differently made for women over 5 feet 4 inches versus those under 5 foot 3 inches helped me narrow my search quickly. Only had to return one unsuitable choice.
Reason I chose this business:
I found HerRoom several years ago in the results from a Google search for full figure bras.Really appreciate all the information given to ensure we understand how to get the best fit, (especially in bras). And I never have a question about what fabric the item is made from, it is always there in the detailed descriptions.
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Karen H.
1 review
0 helpful votes
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“Poor Communication”
March 11th, 2024
Verified purchase
It took at least 3 weeks to get my order, maybe longer, I can't even remember anymore.
I kept getting emails telling me it was on the way, I sent reply's indicating I did not receive my order.
It was the same over and over again. Finally after close to 6-8 weeks, I decided to cancel my order, when low and behold my order shows up!
This was the worst experience I have ever had with a company in regards to delivery.Took long to receive as it was from overseas, but worth the wait; extra wide width for my mom's diabetic feet; sturdy but comfy too!I couldn't get my discount to go through at all, and even wrote the company regarding this. No response.
Then, my order was split up due to some being "not in stock"... then the dates for sending the remainder of my order kept being pushed forward to a later time.
Why post merchandise to sell when you don't even have it in stock to begin with?
Very unprofessional. I'm not going to be a returning customer!My discount code wouldn't work!
It's HRMEPQZVF
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S F.
1 review
1 helpful vote
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“Do not order from HerRoom”
November 29th, 2023
I'd ordered from HerRoom for many years without any trouble. The last time I ordered I got the wrong size, twice and was told I had to send them back on my own dime. I've now spent $30 for bras I can't use. The customer service was kind but the policy is not customer friendly. I knew exactly what I was ordering and ordered the right size(I've worn them for 20 years) and was sent the wrong size twice. Do not order from this site if you want to pay for absolutely nothing.
Tip for consumers:The company needs to look at the return policy and not accuse the customer of being wrong. It is insulting and with the cost of the items purchased, inexcusable.
Products used:The wrong size was sent twice so I did not use anything.Hello
I appreciate Your service and support as well as the product. The reason why I do not give five stars is the very long time it takes until I receive the products. Sometimes it takes more than month. In my view this is much too long. If I order something by amazon, I get it within 1 or 2 weeks. If You could improve in respect to the logistics, I wouldn't hesitate to give Herrom 5 stars.
Kind regards ChristophNEVER will buy from here again. They are such a dishonest company! I returned an item in perfect condition, only tried on to see if it fit and returned. They would not refund me and would not give a reason. Despicable site, not to mention the ridiculous shipping they constantly charge, but there are plenty of other companies I can purchase from, so take a hike."Googling" my favorite styles in Bali and Vanity Fair brought HerRoom up in the first screen. Price is as good as any walk-in specials at the brick-n-mortar, esp. If you can get the s & h for >$50. Delivered by expected date to my door, can't beat that. Sizing is perfect, too.
Reason I chose this business:
It is easy to find the exact models I need.
QualityCustomer Service is great, nice and caring people who do their best to make things right! I find it a bit tricky to buy a bra on-line but the detailed information provided on the HerRoom site is very helpful. Thank you!Products and customer service are great. The new website is awful. Insanely slow, filters don't always work, popups and picture tags block preview images, etc. It's practically unusable.I'm on mobile. Most, not all of the bra's I looked at today didn't not have the prices clearly marked. Many had a range listed but not prices under the colors like they usually do.
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Lin M.
1 review
0 helpful votes
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“Although the product I was ordering was delayed due...”
July 28th, 2021
Verified purchase
Although the product I was ordering was delayed due to manufacturing issues, HerRoom regularly updated me. They also send a complimentary gift.
Reason I chose this business:
It was the only site where the product I was looking for was available. My prior experience had also been satisfactory.
QualityI get all my bras and undies from HerRoom. They have a large selection of high quality options, the website is easy to use, returns are straight forward. I still use freebies they've thrown in over the years like a little lingerie laundry bag and a pair of yoga socks. I've been ordering from HerRoom for years, and my most recent order was as good as all the rest. Thanks for being great, HerRoom.Purchased thigh high hose for sons wedding and they were amazing. So comfortable I forgot I was wearing them. They stayed in place for they entire wedding event. I was very impressed and told all my lady friends about them. I've owned thigh highs before and hated them because they rolled down or wouldn't stay up. Not these! They help up, felt and looked great. Don't buy any other brand! Your search is over. You will not regret it.
Products used:Thigh highsIt was easy to find your site and the brand of lingerie that I wanted. No problems in placing order were experienced.
Reason I chose this business:
They had the brand I wanted.
Reason I chose this product:
I needed them.
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QualityIt was easy to find your site and the brand of lingerie that I wanted. No problems in placing order were experienced.
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Ruth R.
2 reviews
0 helpful votes
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“Amazing Site”
November 21st, 2020
Verified purchase
• Updated review
For a male TG/Gender Fluid person, I enjoy the many blogs and reviews of others who don't fit in the traditional gender roles. Thank you for making me feel included!
Reason I chose this business:
A wide range of products
Reason I chose this product:
Size, Fit, Price
Value
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QualityFor a male TG/Gender Fluid person, I enjoy the many blogs and reviews of others who don't fit in the traditional gender roles. Thank you for making me feel included!
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Lynne J.
1 review
0 helpful votes
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“I'm Still Waiting”
March 3rd, 2022
Verified purchase
I am still waiting on the last 2 (two) items in my order of almost 2 months ago. Either credit my account for these two items or see that I receive them. I will not order anything else from HerRoom until I get these two items. Based on the response and resolution of this order, I may never order anything else from HerRoom. There are other companies to order from that do not have this problem.Absolutely loved the online experience! It was very easy to navigate and convenient to place orders. Will definitely continue working with you.I've used HerRoom to make several purchases over the years for my wife. She's never been disappointed and neither have I. Quality of both product and service is FIVE star!
QualityI've used HerRoom to make several purchases over the years for my wife. She's never been disappointed and neither have I. Quality of both product and service is FIVE star!
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Erin R.
1 review
0 helpful votes
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“I recommend this everywhere I go”
December 1st, 2023
Verified purchase
• Updated review
Her Room has been an absolute lifesaver for me. Their tutorials about proper bras fit and knowing your breast type are invaluable. And their fitting system is gold. Requiring reviewers to give their age, height and bra size is genius. I've used this site for years and I'll cry hard if it ever goes out of business.I'm so thankful for HerRoom. Please don't EVER get rid of the bra fitting tutorials and trouble shooting guides. Those helped me figure out my perfect bra and I'm so grateful.
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Mariha C.
1 review
0 helpful votes
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“There was an issue with my shipping and the customer...”
April 17th, 2023
Verified purchase
There was an issue with my shipping and the customer services response basically amounted to you can't prove it was missed delivered so we are not helping you. While I eventually did receive my products what I had asked for was a reshipment at MY COST but if they could honor 1 item at a sale price and they said no. I pretty much doubt I'll ever order from them again.
This is in my original comment, but it usps misdelivers and you can't prove it wasn't in your mail box oh well they will not help you on anyway shape or form.
Reason I chose this business:
Originally due to the selection in my size
Service
QualityI placed an order on 10/6/23 (nearly over a month ago) and never heard a word from them until a few days ago when I texted them asking the status. They texted me back and stated there were some shipment issues and stated the order was to be shipped on 11/1/23. Then I received a text saying there was a delay and the order would be ready maybe on 11/9/23 - I said please cancel as your company has too many issues!
Tip for consumers:I am informing my friends and relatives not to do business with this company!
Products used:I canceled the order due to shipping delays - very poor customer service!
Service
Value
Shipping
Returns
Quality