If I could give them 0 I would! I ordered a custom on October 22 and it'll be with me on 26, because of Halloween they don't accept returns after the 24th! What should I do that get my order on the 26th?! They were like you can return it after November 1st and the shipping is on you which is about $13 and 12% restocking! What the hell! Don't buy from them! Horrible mistake!I ordered with no problems. I received an email stating to wait for an email confirming shipment. After a long wait, I emailed to check the status of my order. I was told that my order was cancelled because they no longer had my costume. It's ridiculous that I had to contact them to find out. I never received anything from them regarding the status of my order. Unprofessional!In Sept. I purchased a costume for Halloween. I had no problems with the transaction or shipping. I received the outfit, pulled it out the package and found it was too big when I tried it on. About a week later, I ordered another one the next size down. Got that one and it fit right. I proceeded to return the first costume with in the 30 day return policy as stated on the website. About a week later, I received an e-mail that my return was received and that my refund was being processed. A little over a month later I realized I never saw my refund or had any other communication from buycostumes.com. I e-mailed the company after siting on hold for customer service for 30 mins. The next morning I had not received a response to my e-mail so I tried calling again. The guy I spoke with said he would dig into the situation and call me back. He called back and left me a message stating he had more information about my refund. Before I called him back I found a response to my e-mail stating I was not going to get a refund because there was hair on my outfit and it was deemed damaged. All I did was take it out of the package, try it on, and put it right back in the package. I had noticed it had some seams coming undone when I tried it on. I call to speak with customer service again and spoke with the supervisor that was e-mailing me. I told her that I either need my refund or my product returned to me. She told me that she would dig into it and would get back to me either that day or the next. It has been several days and I have not heard anything and now you can not get through on their phone line. What crooks.These people are a bunch of thieves, I bought a Little Red Riding Hood costume for my daughter. What was advertised and what I received was 2 different things. The outfit she received can't be used and this was for a class project, it's made from a cheap looking material and poor workman. I will never purchase from this site again. Please don't waste your money buying from them. Total cons.Always bought from this company I decided to buy a costume for 2021 - just a scary nun costume for $36.00. Went To check out online and found out there is only one Shipping option Economy $33.00 (this is not expedited shipping) - I Thought this must be a website error, so I called customer service - Customer Service said nope we only offer that one shipping option no matter what you buy - So I said BYE BYE and good luck Tip for consumers:I am sorry they chose to go the route of high delivery cost, but I found another Costume store same products, shipping cheaper and guaranteed satisfaction Products used:Did not buy due to shipping cost went with another company - Ordered same costume and it’s on its way UPS 3 day delivery $4.99 Service Value Shipping Returns QualityPaid ectra moneyvfor faster shipping and they sent it the slowest method possible! Customer service is a JOKe! You wait on hold for at least 30 minutes before talking to someone in a different country!AWFUL. I ordered in well enough time for it to get here. It shipped 5 days later and now my husband and i don't have costumes for halloween. On the phone for over an hour for two different calls... I'm really upset, i've ordered before years ago no problem now it seems after reading the reviews on this site they are under new management. They need to fire themHorrible! Ruined my babies first Halloween! Gave me trouble for refund, after I paid for express shipping to receive my item on Halloween it did not come and they did not let me know that it was in fact never gonna come! Put me on hold many times didn't care about how upset this made me and lied to me about sending me the items for free just to get me off phone I give them a zero star rating!If I could give this company zero stars I would. I ordered a Halloween costume in medium and instead of stating we have none in stock they sent me Extra Large. The reason why I know this as the person on the phone told me they have not had medium stock for a long time. If they have done this to me I am sure they have done this with many others. Taking this to it logically conclusion they are only doing this in the hope you do not complain about it or make do with the one they sent you. Horrible company... please if you want good service and the right item use another company!I have purchased several costumes from this site. I am better off ordering from Amazon as they dont offer return shipping. It cost me more to mail the items back to WI than I actually paid for them.Ordered the adult T Rex inflatable costume on Sept 23, got 10% off, did not receive a confirmation email so after reading all the bad reviews I was concerned and clicked the 'contact us' link on their page. I received an email back apologizing within 24 hours along with my confirmation and tracking number. The estimated deliver was Oct 3, I received my costume on Sept 30.Ordered a costume for guaranteed delivery 10/23. Received it yesterday, 10/27. WRONG COSTUME! I have tried three times to reach customer service, this last time on hold for 24+ minutes and never reached an agent! They had no problem charging my credit card, but I can't reach them to get the correct costume they took my money for - do not use this online retailer.After I made my order I read the reviews and got worried. I checked on my order on their website using my order number and a message came up saying that they could not find my order. I immediately sent an email. I received a response that night confirming my order had been shipped and they included a tracking number. My order actually arrived 2 days BEFORE it's estimated arrival date. I was very happy with the prompt response I received. My only complaint would be that I was never able to check on my order via their website because it kept telling me that the order could not be found.Girls Catwoman costume Childs Catwoman costume My daughter was so excited that we were able to order this costume three days before Halloween and we received it on the date that was promised. The sizing was perfect and the quality was great. No other costume stores were carrying this item locally so it was such a blessing to find this online And get it within days of Halloween thank you for making a little girl very happy!I wish I would have read these reviews before I ordered! The worst service ever! Guaranteed delivery my $#*!! My order was supposed to arrive 4 days ago, and I have yet to get a response to my emails or a confirmation of cancellation. There are too many other companies who actually do what they promise to even bother with this one. NEVER again!This is the worst company, ever! Do not buy from them! I to ordered far I. Advance and here it is the day before Halloween and still w/ o my sons costume! They promised me 6 days ago that they would upgrade my delivery, which 6 days later has not been done. Also funn how it states on their website that you can order by 2 today and Reese I. Time for Halloween tomorrow. Believe me, there is no way this is going to happen. I can't even get a costume that I ordered 3 weeks ago! Also, customer service has no clue! Again, do not order from this company!The WORST online retailer I HAVE EVER used. Placed order Oct 12th and then nothing... No updates no notices of delay. I have spent over an hour on hold and never got an agent. I have online chatted 3 times with different promises of delivery by the 19th, 23rd, and 27th and have received nothing. Now they are telling me it's best to just cancel as their is a inventory issue at the warehouse. F'ing TERRIBLE COMPANY!Ordered a costume and some accessories for my kids a week before Halloween and they still have not arrived on nov 2. Paid the expedited shipping cost of $30 and it meant nothing but more money for them. My kid had to wear last years costume and my other kids costume remained incomplete. Will never buy anything from this piece of sh! T company ever again.This place is a joke! Pre-ordered a costume in September. 2 estimated in stock dates came and went. Can't reach anyone by email, phone or Facebook to cancel the order. Costumes came in but in all other sizes than what I ordered. The closer it gets to Halloween, the more they jack up their prices. The costume I pre-ordered was $48. They sold what came in at $90! I went ahead an ordered a wig they had in stock. Price along the bottom said $20.99 but when you click on it, it jumped to $29.99. Paid the extra $ to have it delivered sooner and they sent it the slowest, cheapest way they could so it will not be here by the "guaranteed" arrival date. Never again! I had to cancel my card since no one from this site was reachable for me to cancel my order with. Wish I would have seen the bad reviews of this place before I ordered. Oh and Amazon has the other costume that I had ordered but they wouldn't ship till the other came in and it was only $18. This place wants $45. Found the costume that was on the preorder in the size i wanted in stock for $38. That was even cheaper then the pre-order price these people wanted. So if you like to pay more than you should, have stuff not delivered when it should be and not be able to reach someone if there is an issue, this is the website for You!I've ordered costumes from their site for the past four years and have always been extremely pleased with their fast shipping and quality. This year I ordered a costume on October 16th and when it still hadn't been shipped on the 23rd I emailed them with no response. I emailed the 26th as well, no response. The 27th I called and sat on hold for about 15 minutes and finally talked to someone who said they couldn't guarantee I would get my costume for the 31st. I cancelled and had to scramble to find another costume. They're still sending me emails saying "Order last minute!"... Why say that when you can't even ship out the orders you had from the middle of the month? Very disappointed.Not sure what everyone problem is. I purchased a Darth Vader Supreme costume from them on 03/17/216. It arrived 03/19/2016. I measured my self and ordered the costume based on my measurements. It arrived exactly as I ordered and fit really nice. Nothing was broken or damage. I even talked to the customer service rep on 03/18/2016 to verify they had received my order. She was very polite and curious. I will definitely be doing business with them again... The only issue I have is this costume came from Rubies. I HATE Rubies stuff with a burning passion and their stuff is cheap and crap. I ordered from them to avoid Rubies, but it still said Rubies on the box. I was really scared and nervous, there are some very cheap things on this costume. The gloves and belt are not very solid. That is why I'm giving them 4 out of 5 stars.Placed order on Oct. 14, order still in process on Oct 27. Tried calling customer service twice and held more than 15 minutes each time and no answer, sent 2 emails, no answer, tried live chat, no answer. Received ad in email today for express ship and overnight ship reduced rates for new orders, but no response for order I placed and paid for guaranteed arrival of Oct 21. I don't know what is going on with this company. I have ordered from them company before without problems. Oct 2015 I can't even talk to anyone.Last year they were amazing, this year new management has screwed this company up. After spending over 7 hours on the phone and calling 6 different times. My order placed on SEPTEMBER 5TH is still not here October 29th. I ordered my kids costumes and mine and they only shipped mine. I am ready to return it since I won't be dressing up Star Wars without my kids costumes. Now is too late to get anything Star Wars. This company has lost their good costumer service. Don't order.Sad, but hilarious reading the reviews of this sham company! All the same crap they told me! Not sure how you would ever be able to work more than one day for their customer service!They're liars and crooks! 17 days to get my order after calling twice and having to wait on hold for more than 30 minutes each time, 4 days to get a response back to an email, lied to about when I would receive my items and what amount of $ I would be refunded for my inconvenience, & they removed an item from my order that they did not refund.