Product was for 30 day rental, which is dumb for a textbook rental. But I suppose that was my mistake for not checking closely enough. Called about it and they said "oh well, sucks to suck" basically. Did not care at all. Will not buy from them ever again. Sent an email about it and their reply was equally careless, which surprises me that they wouldn't care about repeat customers, AND they misspelled my name when it was right in front of them. Do NOT use this site. Products used:e-Textbook Service Value QualityFirst off, the fact that they do not publish a phone number that you can call for customer service should have clued me in that they do not provide customer service. I ordered an eBook that their website claimed could be printed. Sadly, I needed to be able to print the book and could not. I searched for a customer service number and could not find one. I even called the registered agent for this company located in Delaware, but they said they could not disclose their client's phone number. I've sent multiple emails, and it's been over a week with no response. Ughhh!I purchased an ebook for a winter course. The confirmation link to access the book appeared in my spam folder instead of my normal inbox. All in all, good price, just got to do a little bit of digging!I read many negative reviews about this site, but most were about Ebooks and I felt as though I would try my shot with a regular textbook as it was $30-40 cheaper than anywhere else on the internet. The book came in a few days which was faster than anywhere else said theirs would and it came just as described. I will be buying from them again and watch the reviews. I can't attest for ebooks, but their textbooks come quickly and they are cheap. Products used:A text book Service Value Shipping QualityMy order number is # ******* if anyone can help me. I payed 20 for a book I needed for class, and every time I try to access it, it says I need to allow access to cookies lol. I also had to click Do not sell or share my personal information. I didn't even realize it was on. Such a scam.I placed an order for a book online seeing that there was only one left from a seller. There's a place where you can view pending orders and after 15 minutes, when the page showed nothing but I knew my order had gone through I contacted customer service who told me that it had gone through. I received an email sometime after with a tracking number notifying me that the book had left the warehouse. So, for the most part it was worry free except their orders not showing up on your order list. They also had a thing where if you return the book within a time frame (for school, a semester) they can give you up to a certain amount which is useful if you want to 'rent' a textbook. I chose to keep mine so I can't comment on that process, but it's helpful to know.Purchased the 2nd Edition of Into to Criminal Justice Practice and Process by Peak and Everett for daughter's college class. Upon getting the book we find out on the 2nd page of the 1sr chapter that book includes 1 yr free of ebook, practice tests and a whole lot more. Access code was to be printed on inside cover. No such access code could be located. Pretty aggravating. Not sure if it was stolen but the publisher is looking into it!I'm an instructor and some of my students ordered from this lousy business. Their ebooks had several missing chapters. They didn't get any help or consideration from this lousy company and had to buy new copies somewhere else. Don't do business with them.I thought I was purchasing the book, from these people. Instead what I received was a two page pamphlet. Inside was instructions on how to download a book, and it is only good for a semester. Couldn't use it. I needed a "Book". I thought it would be easy to get my money back. Right.? No. Only a third of it. Never activated it. They haven't lost a dime on it, but they kept my money. A broke Pysics Major. Never ever ever do business with these people. I had to swallow the 140 loss, and spend another 210.00 on a real book elsewhereI bought an Ebook that I found by searching the ISBN. The title, picture, and everything else matched up with the Ebook I needed. Once purchased, I was provided with something completely different. The ISBN, title, and cover picture weren't the same as what was on the purchase screen. Don't trust this site for Ebooks. Tip for consumers:Don't buy Ebooks Service Value Shipping Returns QualityThe holes don't line up with any binders and the lady on the phone was dumb. "Well maybe you need a specific binder... let me check. 5 minutes later nope you don't so idk why it doesn't fit"... waste of money do not use them Products used:Books Service Value Shipping Returns QualityWhile they had the text book I needed, they lacked the efficiency in ordering and when I paid for UPS OVERNIGHT I am still receiving my MANDATORY textbook next week instead of tomorrow or Saturday. Also, when we had issues with our card, they declined the order and even when I went to reorder they were not clear in the slightest and did not reorder the book that I absolutely needed. They are extremely unclear and make it very difficult to order and reorder and it is completely unnecessary. I am very upset and I will not be ordering here again. Tip for consumers:Do not use this sight and if you do, do not expect your text book for awhile. ShippingReceived the entirely wrong item and was then told they don't have the right one ti fulfill my order. To get a refund they need to receive the wrong item back which means I need to go to get it shipped and then wait for them to receive it before I get MY money back. Don't even think about spending money with this shady outfit. Service ReturnsJust an update. I was able to receive my refund within l-3 business days after returning empty box sent to me. But make sure you verify product being ordered. If price is a little low, you may want to go to another supplier, or verify first.I mailed in 3 brand new textbooks and they are refusing to pay me the estimate the gave me online. The books were literally brand new. Absolutely nothing wrong with them. This company is a scam. Tip for consumers:Do not give them your textbooks. Bring them to an in person store or donate them to a local college. Service Value Shipping Returns QualityAs a college student who has ordered materials from virtually everywhere, I am quite confident in claiming that Textbooks.com has the worst products and services in the textbook market They misrepresent what they are selling to make more sales. Their customer service is horrid, and their representatives are arrogant and have zero skill, nor a care for their job whatsoever. I have lost lots of money to this website sheerly because the employees have no clue what they're doing. Listen to all the terrible reviews, and don't make the same mistake that I did thinking your order will be the one order that they won't screw up.Thieves. Take your money, do not deliver the book, and then fight your tooth and nail. Avoid DENISE. The one that sounds like she came out of the sewer drain. Have another cigarette. Bought a book for $97 never delivered. I go to re-buy the book and they have my item back on the site, even though it was "out of stock" for 3 TIMES THE COST. Tried to sell me a bs reason I couldn't buy it back at the same price I paid, lied about ever sending it, made me wait for a month, LIED, LIED, LIED. Now I don't have a book for class and I am a month behind. SNAKES. Oh, and then DENISE had the nerve to blame me and felt the need to further insult me and tell me I didn't know how access codes work. OK Denise. After I was told that I needed to get a refund because I was $#*! out of luck, I did, and look what magically shows up for sale? The book I waited a month for! Imagine that. So, no book, still no refund- even though it was "processed" no book, behind in class, and hours and patience wasted on trying to get help to find the book that "wasn't scanned but on its way". DO NOT SUPPORT THIEVES Tip for consumers:DO NOT BUY FROM THEM Products used:NONE- never received Service Value Shipping ReturnsI ordered one book, was charged and delivered two even though there's only one book on my account history and no confirmation on the second book anywhere. Yet, I am still paying $16 to ship the second book I did not order or want back in order to get a refund. Please do NOT purchase anything from their marketplace. Save your time and energy for a company or your local book store that won't play you like a fiddle.Because of the covid-19, I ordered my book well before my class started and continuously messaged the website and got nothing back. Finally, when they did email me back, it was disappointing and rude. I wasn't expecting anything fancy but I did expect them to put my mind at ease and let me know when I would be receiving the book. They said the minimalist that they could and only left me with more questions. When I placed my order, the site didn't tell me the book was on backorder. If I was told so, I wouldn't have been as mad on not receiving it when expected. I haven't been able to complete assignments and am not getting the grade I would be getting if I had the book. If they would've been nice and understanding over email, then I would not be writing this review.Ordered a book that was in stock on Thursday from textbooks.com. They waited until Monday to cancel the order, presumably because it was out of stock. There was no explanation. One star for the quick refund, I guess?A store that will sell a pair of spectacles to a blind person without blinking an eye. I had the displeasure of buying a Canon printer at the Sarrit Centre location in Nairobi ONLY to be SIMPLY told a month later that the cartridges were not available at the store anymore and I should look elsewhere. In the same store, I wanted to buy a shredder, and the Manager Mr Moses offered to sell me with a laugh, the floor model that had been damaged. Customer service at this store is simply deplorable. The store is overstaffed, who are too busy caring for their nails, picking their teeth with a toothpick or listening to their favourite music on computors on display while you look around completely unattended. All I can say to this store is a BIG BYE BYE!Would give 0 stars if I could. I sold 3 textbooks back to this site, 2 were literally brand new. One of the books I sold back to them was an anatomy atlas because I realized I didn't need it for my class but already took the plastic off so I couldn't get a refund from the bookstore. Textbooks.com received the book and said it wasn't accepted because it was damaged. I called to find out why this was because I literally bought the book 2 weeks ago before this. They said the code on the inside of the cover was scratched off. I know for a fact it wasn't because I never even opened the book to use and bought it brand new. I wish I would've taken a picture so I had proof. I paid $8.95 to have the book shipped back to me so that I could maybe sell to another student. Sure enough the code is scratched off now and it will probably be useless. I will NEVER use this site again and don't recommend it to anyone.The expiration of the ebook is not shown at all on the website that I could find and the expiration info is not shown prominently on the website when you are renting the book. I called to see if they could give me access to do one download of it since I was not aware of the expiration period so I could us the book on my final exam in two days and the refused. I would highly not recommend renting from them!I was desperate for a book for my daughter for a college class. I ordered it yesterday and it came TODAY! Customer service was perfect and the book was in mint condition. Thank you thank youThis company is a scam. Their website clearly says that they accept textbooks with exposed code (though not for a full credit). And they obviously sell the used textbooks with the exposed codes (again written on their website). However, when I sent my expensive textbook to them them marked it "damaged" and said that the reason is because the code was exposed. And offered me to pay 10$ to ship it back. Basically they stole the book. I'm pretty sure they are not going to recycle it but will rent it out or sell as the used version (given that the new one costs $250, the used one of this edition will cost at least $100). Never ever repeat my mistake and try to sell your textbooks through this scam company.