I placed a replacement order back in August of 2023 for a BT-205 headset. They sent me the replacement order. However, right off the bat, I had problems with the product. I would charge the headset, then 3 hours later after use. It would tell me I needed to charge it again. This continued for a months. Now, it's December of 2023 and the problem has continued and gotten worst. It's now telling me after 1.5 hours that the headset needs to be charged. I said ok, let me call Monoprice to see if they will send me a replacement since I'm having such issue. I called and the customer agent tells me that the replacement only covers from the original date of purchase. It does not cover from when you got the replacement. Say what now? I've never heard anything so ludicrous in my life. Then she offers me 10% towards another headset but does not give me the coupon code nor did she email it to me. Go figure! Products used:BT 205 Headset Service Value Shipping QualityDo you really need an amplifier for effect channels? Also, the 7 channel x 90 watt amp doesn't generate 90 watts into all channels per audioholics review Tip for consumers:Don’t buy Products used:Monolith m7100x Service Value Shipping Returns QualityBought a pair of Monoprice 18" speaker stands from Amazon. Didn't order from Monoprice because the last few times I did I was assaulted with numerous marketing spam emails. Unsubscribing didn't stop them. Package delivered unopened and when I did I found parts missing from the sealed parts bag. Apparently the person at the great Chinese speaker stand company sneezed when loading my parts bag. Called Amazon and they were willing to pick up the heavy box, return it at no charge, and send another box. Seemed like a lot of work, time, and money wasted so I called Monoprice. The CS agent said "we don't supply parts" so call Amazon. So if Monoprice doesn't supply parts what good is their "lifetime warranty" on these speaker stands and their other products? Monoprice used to be an honorable business... not anymore. Service Value QualityShipping label created 5 days ago and the order still hasn't $#*!ing shipped. Pathetic for 2023, will never use again Service Value ShippingI was ordered new monitor with promo code -30%. He charged me, confirm my order. After some time - cancel my order. Message from monoprice: This order has now been cancelled and cannot be reinstated. If you would still like to place a new order for the item(s), please go to www.monoprice.com and re-order. You can also use the quick buy feature to input the PID#s and quantities of the products you are purchasing from the following link. I will never buy here nothing. Service Value Shipping Returns QualityThey sent me the printer but it was broken and they sent me it back still broken until finally replacing the unit. The employees are great and I feel bad that they have to work for a company with such ridiculous policy's. I had to ship in the printer to get a screw replaced instead of just getting a replacement screw. The printer is okay when it works and gets the job done really good for the price.I ordered the bass guitar on Feb 7th. It arrived on Feb 10th. Packaging on the guitar was poor. Only thin cardboard with gig bag and absolutely no padding. Mine arrived with cardboard ripped open but the guitar appeared ok. Only ONE color was available online. It was a Jamm Flamed Maple guitar. This is my first guitar. Mono price offers a learning course which is a joke a few free lessons then you have to pay which I don't plan to use after looking further into it. I purchased some books instead. When it arrived, it was the wrong color (Charcoal) or nearly all black. I would have perhaps taken a price reduction instead of sending it back, but they didn't offer that to me, and upon further investigation, the E string 13th or 14th fret was not right. When placing finger on fret it would fret out also the fret near it making an irritating buzzing sound. All the strings were way loose (out of tune). Not a big deal since I purchased a $ 5.00 tuner from them which worked great. I liked having the choice of 2 pickups and 2 knobs for volume and 1 for tone. However, a switch to toggle between them would have been nice also. The return process was a bit of a hassle. Many automated emails with instructions followed by the customer service rep emailing you something different. Automated email said I had to take the guitar with return label to the FED EX. Why should I? Then shortly after received an email from representative asking what time would work for a pickup (that's more like it). Not a huge deal but not "personalized" service by any means. Now I will have to take a day off work for the Fed Ex Drop off and wait for the replacement. The guitar was sent back on February 16 I received an email on Feb 23rd stating that I would receive a replacement. I received the replacement on February 27. AGAIN! The wrong color (charcoal) guitar. I contacted Customer service who said they would contact the management team and they would give me 15% off on my next order. I never received a response from management team. Also the 2nd time I returned the merchandise they kept asking for photo after photo of my purchase. Very annoying. I am sending it back not stealing it! Today is March 5. I will return this guitar once again and NO I won't be buying another. I left a review and it was never posted so that tells me they only post reviews that they want the public to see. Not the truth. Also the lady C.S. Was from Manilla and when I wanted to rake her over the coals for such horrible service for 2nd return I never received an email asking me to rate customer service. I purchased a guitar from Sweetwater was very happy. Monoprice has Terrible Customer service and not recommended. Tip for consumers:Products are ok customer service is awful they continually send wrong products. Temu is another Chinese company that I think is worlds better than Monoprice. Won't buy from them again Products used:none they sent the wrong item twice and returns were hard to deal with. Kept sending emails repeatedly asking for photos after I already sent them they wanted more.I purchased a subwoofer from Monoprice. When it was delivered, I plugged it in, turned it on, and nothing. It was broken. No fuse, no fuse holder. It will not work without a fuse. I e-mailed Monoprice, message was returned, cannot send. Called, phone rang for 15 minutes, no one answered. I also chatted. Monoprice refuses to send return label, or any return information. Monoprice will sell you a broken product, then force you to pay for it. I my book... THAT'S STEALING! Monoprice will steal from their customers. Tip for consumers:Do use MONOPRICE Products used:Subwoofer Service Value Shipping Returns QualityI still have maybe a dozen ethernet patch cables in storage but I needed some 3m cables in black and blue so ordered from them. I JUST cancelled my order as a WEEK LATER it's still showing in progress with no ship date in sight as by customer services own calculations I would be lucky to get this by October. Of course Monoprice processed Paypal IMMEDIATELY and now (maybe 5 to 7 days) to get my refund ASSUMING customer service really did cancel the order and I don't have to go to Paypal and cancel directly. Next time just drive the 45 minutes to Microcenter.UPDATE: Paul from customer service reached out to me and went above and beyond to resolve the issue. I have received my product and I was also sent a replacement. I was going to average it out but as Paul went above and beyond I will be amending my review to a 4 star. Apparently I'm used to much better customer service in Australia. Usually In my experience vendors would attempt to work with customers to achieve an agreeable resolution. I haven't been offered a shred of assistance really. Not at all worth staying up until 1230am to contact you guys for. Tip for consumers:Don't expect any post sale service. Service Value Shipping QualityI bought this printer after a while of struggling with my M3D Micro. I wanted a smooth and easy to use printer which I could use with little to new effort. This printer is exactly that, beautiful prints and clean moving parts. My only complaint is the WiFi functionality, file transfer takes ages, small files take about 10 minutes, and I honestly never seen a regular size file finish uploading.My first experience with the company was a bit frustrating due to the lack of shipping communication, but will say that they made things right. They really do have people that care especially Paul. Thank you!You need to pay the return fee from your own pocket for misleading product that they sell. They didn't take any responsibility. Products used:Bluetooth transmitter and receiver. Service Value Shipping Returns QualityThey don't send you what you order. Plain and simple. Waste of my time and money. Order somewhere else, even if it cost a little more it will save you the headache. Also - don't throw in weird food with your orders. I didn't ask for it and I don't want it. I ordered a cable and they sent "complimentary" food that I have religious restrictions against eating - highly offensive and unnecessary. Tip for consumers:Don't use this site. Terrible. Buy somewhere else. Products used:nothing. Service Value Shipping Returns QualityOrdered Subwoofer on Dec 22. Item was Allegedly in stock. After 4 days of chatting w Customer Service and 2 emails sent…Jan 5….still no shipment although item is Allegedly in stock. Have requested refund. Horrible company.Ordered Leather case for my iPhone 11 Pro in Monoprice for a super offer. The product received in two days and the leather case was decent in quality for the price range. Products used:iPhone 11 Pro - Leather case Service Value Shipping Returns QualitySound bar arrived without cables. Customer service was worthless. They did not even listen or try to help. Language was also an unfortunate issue. Never order from them!Absolutely, unprofessional. I placed an order on 9/2/21, for discounted items. They guaranteed shipment. After calling twice, I received an email that the item is out of stock and will not be available until 10/10/21. I've placed orders for tge same item in the past and received within 10 days. No one even took the liberty of updating me. Similarly, the same product I ordered is now available for purchase on their website for the original price. I will be finding another supplier for my business needs. Service Value Shipping Returns QualityThey gave the wrong address to the shipper, so it's been a few weeks waiting for iPhone cables. They messaged back promptly and did ship things again and rectified the problem. Not a lot of initiative at first. Tip for consumers:If there’s problems with your order, good luck. Service Value Shipping Returns QualityOrder number: ******* Purchased a desk from them - that was a mistake! The package shipped 2 days late. 8 days later their website still shows status as payment received/In progress. Package never received. Instead, I ended up calling FedEx for 2 days trying to find my package. Spoke to the Monoprice rep and asked if they can find out what's going on with my package - no callback. Don't waste your time and money just buy it from a more reputable place. I requested a full refund. Don't waste your time buying anything from these guys - not professional at all! Service Value Shipping Returns QualityAbsolutely horrible experience with this company and the Dark Matter 49" ultra-wide monitor I bought. I bought the monitor over a year ago on Amazon. I ended up moving and then going travelling soon after, and I never even opened the box and just put it in storage for a year. A few weeks ago I opened it to set it up, and the metal plate that attaches the stand to the monitor is upside down, so it won't attach to the monitor at all. I contacted Monoprice and sent a photo of it, and they told me to contact Amazon to get a replacement of it. I contacted Amazon and they said it's too far past the return date so they can't do anything, and I should contact the company. I told this to Monoprice and they said they can't do anything either, because it's out of warranty since I bought it over a year ago. I asked if there's any way to fix it, or any way at all to use it in it's current state and got no help whatsoever, they just said sorry there's nothing we can do. So now, I'm stuck with this expensive monitor, that has been manufactured incorrectly, and I can't use. I find it completely outrageous that a company could sell something that's manufactured incorrectly, so it can't actually be used AT ALL, and then do absolutely NOTHING about it when it's brought to their attention. Especially something so expensive. What a horrible experience this has been with this useless company. Ca Products used:Dark Matter 49' Ultra-wide Monitor Service Value Shipping Returns QualityWell once again monoprice provide zero phone support and doesn't respond to emails. They sent me a nvr that won't install ip cameras and have now gone through 3 saxophones that were damaged. But the latest one is a used instrument, no manual and the reed is already attached to the mouthpiece and without any of the spare reeds. Selling used equipment as new is illegal. So now monoprice is not only doing horrible customer service, but doing illegal activities.I have been very happy with most of my purchases from Monoprice. Prices vary constantly, which is a bit annoying. But my biggest concern was with a product that I just can't get to work. I posted a review of what I have tried and what my symptoms are. It was on their site, and I assumed it would be helpful to other people. They took it down! How can I trust their reviews if they took mine down. How many negative reviews do they take down? Mine was fair, detailed, and didn't say that the product was bad, just inadequate for my environment. I am puzzled, and disappointed.Something arrived defective. I started an RMA immediately and they said it'd be replaced in a month (already egregious time frame). After a month, they said 4 months. I asked for a refund at this point. They so no, only store credit because we were now past their 30-day policy. If they'd told me from the start that it'd take 4 months for a replacement, I wouldn't gotten a refund from the beginning. So now I've got store credit for a company I don't want to give money to. The only positive about the company now is competitive pricing, which is already nullified by shipping costs. Tip for consumers:Don't shop here. I've stopped. Products used:Desk Service Value Shipping Returns QualityBought a monolith 2X amplifier, it burned out the tweeter on several speakers, exchanged it after arguing and fighting a non-existent customer service dept for six weeks, now the new amp has burned out another, refund is being refused… COMPANY IS ABSOLUTE TRASH AVOID AT ALL COSTS! Tip for consumers:Customer service is nearly non existent, product quality is atrocious, shop elsewhere Products used:Monolith 2X Service