This company has the worst customer service ever! We tried to cancel our rug order a few hours after we ordered it, but they can't seem to cancel orders, we had this happen once before, and then charged us shipping back the rug. They also don't update their data. They called me Nadia, I'm not Nadia. And they hadn't updated my address, tried to blame it on PayPal. PayPal has my right address. I will never even order a pencil from this site; Service Value Shipping Returns QualityI made a mistake in the "ship to" address, so I called as soon as I realized the mistake, but before the items were delivered. I ordered from multiple vendors, assuming Bed Bath & Beyond would help me correct the mistake, as Amazon and Chewy.com do. Big mistake. I was told repeatedly that they could do nothing since it was part of "the marketplace." The individual vendors equally said they could do nothing, as did UPS. So I paid and received zilch. This was 6 months ago. No deal is worth the aggravation. Service Value ShippingIn the description of the Vanity I bought, it was to include a 3 inch back splash and a power drawer. Relieved the product and no back splash or power drawer. They didn't even include the feet to offset any uneven flooring. I have emailed and called now for 3 weeks. I get the same BS. The vanity doesn't come with those parts sir. The real kick in the pants? They are still advertising the same vanity with the same 3 inch back splash and power drawer. Service Value Shipping Returns QualitySince overstock is now bed bath and beyond I'm writing a bad review for them. I bought a mirror last year that I set aside for a renovation project, I finally got around to that project and the mirror was completely shattered, I contacted bed bath to see if they could honor the item, unfortunately at no help even though I didn't break the mirror it came out of packaging completely broken they could not honor anything. It was my fault for not checking the packaging right away their fault for sending a broken item. $126 down the drain Tip for consumers:Arrived Broken and useless Products used:Mirror Service Value Shipping Returns QualityThe Blue stoneware I purchased is truly a welcome addition of color to my dining. The quality is superior my friends complement my stoneware. Products used:Blue stoneware by elama Service Value QualityI waited 2 weeks not 2 days like promised. Then I called & they said they didn't have my $400 vanity in stock. They NEVER emailed me or informed me. They took my $, lied about "shipped". I FINALLY talked 2 customer service & she said "we don't have any vanities, but you can wait for something to come in?". I said "You took my money, lied about shipping (I thought it was odd when I tried tracking & it only said "out for delivery but running late", you NEVER even had my vanity in the 1st place & you think I want to wait 3 months until you guys buy one from Amazon. Bed Bath & Beyond is not real & you all are frauds. I better get every penny back and quick". I am absolutely LIVID! If anyone is reading this, DONT WASTE YOUR TIME OR MONEY ON THIS FRAUDULENT SCAM!Order foam mattress and it rotted in a few weeks. I attempted to call several times with no reply. Last call I was told it would be a 60 hour wait. Technically 2 days later I'm still on hold. Dr. Thelma Tip for consumers:Na Products used:Foam mattress coverI ordered a leather couch, they sent me a cloth couch now I'm waiting long periods of time to receive the order I paid for, in the same order I ordered a leather chair that came broken. Now I have to wait an extended time in order for my order to be fixed. They have nice things but it's not worth the hassle. Who ever packed the orders knew they were wrong and broken but still sent them. This company has no pride in the sending out of their merchandise.Never again will I spend money with them.Beware buyers. Tip for consumers:Buyer Beware.. Service Value Shipping Returns QualityVery bad experience to buy online. I ordered from bed bath & beyond, they used xinransupply.com as delivery service, my order tracking is XRS*******5180 it shows delivered on 23rd October 2023 But nothing is delivered to us. Actually these people are fully Fake both bed bath & beyond, xinransupply I request to everyone to keep yourself from this scam. Date of experience: October 23,2023 Tip for consumers:I don't recommend anyone to use this web to purchase Products used:Luggage Service Value Shipping Returns QualityDO NOT BUY FROM BED BATH AND BEYOND! THEY WILL SEND YOU THE WRONG ITEM AND CHARGE YOU $500 TO RETURN IT. I bought a double vanity on their app in November 2023. It was supposed to arrive within two weeks. I received no email receipt, only a tracking number that hit a 404 page not found error. Two weeks later, still no receipt, still not functional tracking number, and no news from Bed Bath & Beyond. Four weeks after I ordered, they finally called me to ask when was a good time to deliver the vanity. On receipt, I discovered that they had sent me the wrong item – a single vanity in place of a double vanity. When I called them to find a resolution, they denied that they had made a mistake – surprisingly enough, the next day the email receipt (which I had never received) appeared in my inbox, displaying the same single vanity they claim I had ordered. So despite a clear recognition that their online systems had messed up (between the missing email receipt that appeared two months later, the lack of a tracking number and the delayed delivery) they are unwilling to accept responsibility for delivering the wrong item. Their website says they have a 30-day return window, but what they don't tell you is that the return shipping could be over $500! Do not shop here. It is not worth the pain. Tip for consumers:Don't buy from them. Period. Products used:Bathroom vanity Service Value Shipping Returns QualityI am beyond frustrated right now. I've been trying to delete my credit card on file as I do not want to make purchases anymore, and it is undoable. The instructions on how to do it won't work. Unchecking the box temporarily hides the information, but checking it brings it back. The agent I called confirmed this. The only way delete the old info is by making a purchase and adding in another card. I've tried to delete my account information under California Consumer Privacy Act (CCPA), but Bed, Bath, and Beyond refuses to do so for 4 years, saying I made a purchase, so they need the information for that long before they can delete my account. I've never had a company deny my request. The internal database would have this information. The public account should be able to be deleted. This is beyond frustrating as I don't want someone to hack into my account either while I am not using it. Service Value Shipping Returns QualityI order a bedding set on Feb 13,2024. After almost 10 days, I received a small box with only a set of two pillow cases. I called customer service and after they gave the run around, they finally agreed to send me a replacement. I asked the agent to make sure that the warehouse sends the ENTIRE set. He kept saying: "I got you." Today, I got the second delivery and guess what? A small package with a set of two pillow cases. I called the company's corporate office in an attempt to file a complaint. I was told that if I want to complain about the company's customer service, I need to call customer service. I used to be a loyal customer of Bed, Bath and Beyond for years. NEVER AGAIN. Tip for consumers:I would not buy anything on bedbathandbeyond.com. Better to use other websites that actually follow through and send the things that one ordered. Products used:None Service Shipping ReturnsI have been a long-time customer of Bed Bath & Beyond, and it's disheartening to say that my recent experience has been nothing short of terrible. Since the business was repurchased by Overstock, the quality of service has plummeted to an all-time low. I placed an order for a Christmas tree with a promised delivery date of December 5. However, as of December 11, my order remains stagnant, with only a label generated and no sign of it being dispatched to FedEx. This lack of efficiency and communication is inexcusable, especially during the holiday season. Considering my years of history with Bed Bath & Beyond, this experience has left me utterly disappointed. I had hoped for better service, but it seems the changes post-repurchase have had a negative impact. This ordeal has not only ruined my Christmas preparations but has also shattered my trust in Bed Bath & Beyond. Sadly, I can confidently say that I will never, ever shop here again. It's disheartening to witness the decline of a once-reliable retailer. I urge potential customers to consider other options, as the current state of Bed Bath & Beyond under Overstock's ownership is far from satisfactory. 1/5 stars - A loyal customer lost Products used:N/a Service Value Shipping Returns QualityI ordered gray curtains. The ones I received were green. Not my color. I contacted Bed, Bath & Beyond and they told me I had to pay myself for return shipping. This was their fault. As you can see in the picture the curtains are not gray but a light green. Tip for consumers:Don’t buy here. The curtains were bad quality and color wrong Products used:None the curtains are in a box waiting for a return shipping labelTERRIBLE EXPERIENCE! I purchased an item from them over 2 months ago. (Today is January 12,2024.) Purchase made in November. Upon receipt of the item, I decided to return the item. I went to BB&B's website to do the return and found out -- SURPRISE -- my purchase was through a third-party vendor. This means BB&B did not sell me the item but some company that BB&B allows on the website sold to me. BB&B put me in touch with the vendor. I sent the vendor an email. They sent me a return shipping label. I promptly and timely shipped the item back (the same day I received the label). The item was received at BB&B's warehouse. I waited for my refund which never showed up. I called and emailed the third-party vendor MANY MULTIPLE TIMES and they ignored me. So I contacted BB&B and they gave me the runaround for weeks. At one point, a regular employee over there PRETENDED TO BE A SUPERVISOR to handle my case. She lied to me over and over again. She promised to call me back in 2 days and never called back. I called again and I got a REAL SUPERVISOR who looked into the matter and he discovered that an employee over there took my call pretending to be a supervisor, which is how I found out. BED BATH & BEYOND LITERALLY REFUSES TO PUSH A BUTTON TO GIVE ME MY MONEY BACK. Instead, they have been holding me hostage for over 6 weeks trying to figure out what to do with a third-party vendor who DISAPPEARED all the while they have in their own warehouse the item that I returned. The supervisor told me, "I see that you returned the item and it is in our warehouse." To which I said, "Well, since you have it in your possession, give me my money back." Supervisor said, "I can't do that. We have to follow protocol." WTAF? BUYERS BEWARE! IF YOU SHOP BED BATH & BEYOND, YOU MAY FIND YOURSELVES BENDING OVER AND SCREAMING ALL WITH AN EMPTY HAND...GOOD LUCK TO YOU! Tip for consumers:Their return policy is terrible. I returned the item weeks and weeks ago and I have been fighting them tooth and nail to get my money back. I still have not gotten my money back yet! INFURIATING! Products used:None Service Value Shipping Returns QualityI am an interior designer and I ordered a queen bed frame for a client. They sent the wrong bed size. We complained and asked for a replacement TWO weeks ago. But can you believe customer service does not know when the bed will arrive? The tracking details still say "processing." Not only did they send the wrong bed size, but they also have yet to rectify their mistake. When you call customer service is literally useless y'all. I regret not coming to this site to read the reviews before buying furniture for my client. If the bed does not arrive by tomorrow. I will never buy from them again. NEVER! I will also get fully compensated for this mess if it's the last thing I do! Service Value Shipping ReturnsI wanted to return curtains I purchased because they sent me the wrong color. Green instead of grey. You would think they would apologize but no. They told me to pay myself for return shipping. I won't get my money back unless I return the curtains. I tried to upload pictures but my pictures aren't large enough or something.Great products, great shippiing time. Could not be happeier with our selection of cabinets theta we ourchased online. Service Value Shipping Returns QualityOn 1 occasion I purchased a cold brew coffee maker. I got home with it, opened it and it was used. Disgustingly stained with coffee! Seriously why put a used item back on the shelf? So unsanitary. I live 30 min. Away from nearest BedB&B so returning was not a simple run back and exchange ordeal. Anyways I called to let them know and they were polite and told me to return at my convenience. On trip 2 I went to purchase a waffle maker. The red price tag on the shelf said was$99.99 Now$49.99. So my husband and I put two in our cart. Got to register and it rang up $99.99. A young man ran back to price check as well as myself and I took a photo of the price tag. And ask the lady working the area if $49.99 was the price for said waffle maker and she said yes it says that so I have to honor that price. She seemed angry and ripped the red tag off the shelf. Meanwhile the young man made it back to the register before me and told the cashier $99.99. So my husband who was still waiting to pay went ahead and paid full price for only 1. I get up to the service desk and show them the sale price and the lady tells me well he already paid for the 1st one so I can only honor the $49.99 for the 2nd waffle maker. Just rude! Should have honored price for both since we had both to begin withSuperb deals on kitchen appliances. I also bought the Washed Linen Cotton Duvet Cover Set that is so comfortable and soft. Reasonable prices for high quality products. Impressed with the on time shipping service.I ordered from Bed, Bath, and Beyond online for my first and last time. I ordered five sets of 84 inch curtains and received two sets of 84 inch curtains and three sets of 96 inch curtains. The receipt had five sets of 96 inch curtains which was inaccurate. After my fourth attempt of explaining it in writing, I was able to get someone in customer service to understand written English and give me an unsatisfactory response. I did send a picture of the 84 inch and 96 inch curtains hanging so they could understand by a visual. The response was that they no longer have the 84 inch curtains and I could return the curtains at my expense, receive an in store credit, and could spend the in store credit for the next 50 years. I clearly understand why Bed, Bath, and Beyond has filed for bankruptcy because they were unable to turn their business model around and it starts with service recovery which they failed with me. Not interested in a 50 year credit for a business in bankruptcy at my expense. Their answer to the problem that they created was was like their name, "Beyond" acceptable. Products used:Curtains Value Shipping Returns QualityOverall my experience has been positive and satisfied with customer service at Bed bath and Beyond and will shop again.So I ordered a foam bean bag chair for $125 online when it arrived there was zero foam in it it's just a cover then I found out it cost $40 for 10 lb of foam and this chair takes 100 lb of it on top of that the blankets I ordered they sent the wrong colors worst online shopping experience I have ever had if I could give them less than one star like a tenth of a star that's what I'd give them. I do plan on contacting the better Business bureau about it Tip for consumers:Don't put foam bean bag chair when there's no foam in it that's false advertisement for it to be in its name when there's not any in the bag try using your brain and quit being so shady and scandalous thank you thank you Products used:None I gave them away rather than deal with the hassles of dealing with people that are shadyI ordered 4 Corning ceramic soup mugs. Three came packed in a large box with loose bubble wrap, two out of the three were smashed. The replacement order of two mugs came with one smashed because they were both put in the same bubble wrap. It's just stupid lazy workers and poor supervision. Poorly trained employees. Warning: don't order from Bed Bath and beyond.com. This will be the next company to go down the tubes. UPS Delivery Agent could hear the broken items but left them anyway.Please have them fix the search function so that my keyboard opens when I want to enter search words