I ordered items in October. My items kept saying "shipping label created, shipping soon" for months. In January, it was finally changed to "shipment cancelled." I called and they can confirm they see the shipping and tracking number was cancelled/ never sent, but they cannot issue me a refund because it has been more than 90 days. I went on their online chat and got the same answer. I don't get a refund because you never sent the items? Now I am out $200. What type of business is this? Service Shipping ReturnsI like the product and the girls in the store were nice. That being said, I had to make a couple of returns to two different cards and it takes FOREVER to get a refund. This is not acceptable to me in a time when everything is computerized and super fast. (Like when they take the money OUT of your account, or charge on your credit card) This is enough to turn me off from this business. There are a plenty of places where you can purchase this type of clothing. Products used:pants Service Value Shipping Returns QualityMy orders have all been great. Unfortunately I have noticed a trend toward very large and unattractive pants being sold by Athleta. I understand that styles change, but PLEASE bring back much LONGER (full length) and skinnier work pants as options. I couldn't wear ANYTHING that you current list as "work clothes" except maybe some of the dresses. Thank you for "listening!" Service Value Shipping Returns QualityI bought some pants online from Athleta. They were too short (a common problem for me). Figuring out how to return them (no invoice in the package or instructions in the email) took an insanely long amount of time. I finally called their customer service (haha) number and spoke to a nice woman with a Spanish accent. She told me I'd get my money back in ~5 days if I took the package to Staples (that's an office supply company, which makes no sense.) I said I'd stick with taking it to UPS (an actual parcel service company). She told me it will take ~15 days for my refund to process if I use UPS. They plan to keep their sticky little corporate fingers on my money as long as they can. Ugh! Making it difficult and expensive to return items is terrible policy. They have lost my business. Products used:None Service Value Shipping Returns QualityI purchased a backpack for my daughter and within 3 months there were holes in the water bottle holders. The item would not be refunded or replaced and there was no acknowledgment of the poor quality of this item. I will not be buying any further items from this company as the competitors have a much better quality and is in fact cheaper!I have had a very positive experience with orders from Athleta. The items are always as described and of good quality. Customer service personnel are always pleasant, and accommodating. Just because one thing might go wrong with an order does not mean the company is dishonest and insensitive toward customer's needs. After all, nothing ever runs 100% all the time. So I am giving a review that is fair. And well deserved, in my opinion. And hope others will be fair as well, about the merchandise and overall shopping experience with Athleta. Products used:Jackets, Leggings, and tennis gears Service Value Shipping Returns QualityGenerally, athleta is my always go-to. Love them and their feel and choice of colours. BUT one of my most recent purchases, look like it wasn't finished properly or something had happened? Not sure. Products used:Salutation stash flare pant Value Shipping QualityEverytime I go into Marketfair Athleta store, I feel uncomfortable, as if I'm being watched, the only black in the store, and im the only one being helped, each time. At first I just thought it was me. The second time the same results, I return all my 300+ dollars of items. Tip for consumers:I will never buy or step into that store again Products used:None, we're gifts for my daughterI bought the Trekkie North Jogger to wear on a trip to Kentucky's Bourbon Trail. I liked the color, and the fit was close enough. I am very hard to fit because I am 5'1, weigh 113, and have straight hips, but I don't have the small waist of my youth. Anyway, these pants stretched out after a couple of hours, and they wrinkled. I don't know why these pants get such good reviews. Service Value Shipping Returns QualityDon't EVER order anything from this company! Two months ago I placed an order with them. They shipped the wrong items. They required us to ship them back which we did and we even have a confirmation from them that they got it. BUT no refund was given to us. I've spent weeks trying to get them to give us back the money and they just never respond. Go online to their chat and after 45 minutes they'll tell you they will have someone get back to you. But of course they don't. They will just steal your money! "we will get back to you" is what they say but won't give you an email address so you can send your proof. It's a lot easier to say they don't have a record of the return, when it isn't staring them in the face. This is how they treat their recurring customers. Every error was theirs. We did everything exactly as they required and yet they just keep the $97, and put us off. Save yourself the stress, it simply is not worth it! Do not trust them! Here's the proof Service Shipping ReturnsAfter I received an email like my visa card "looks like fraud to them" which is totally nonsense; I had to call them to verify my info and they switch me from one agent to another to verify my info again. Why? It was an annoying experience with an unprofessional customer team. I decided not to continue with this order and spend my $300 with Spanx. Much better experience! Goodbye atleta, never again! Service Value Shipping Returns QualityLooks like they have great clothing, plus the woman on the home page is really cute. But I did want to warn people of a possible virus or just SPAM looking like it's from Athleta. My coworkers received the same thing but under their own name. Info is below: I received a SPAM email to my work address Thanking me for shopping at Athleta and providing me an order number. Not sure if this is a virus or not so I'm taking any chances on clicking on anything. The email came from *******@emark14.embluejet.com and looks like this: Dear Dane L***** Thanks for shopping at athleta.com. Your order number is #16YWB0G. Please print this page or write this number down, for future reference. This order should arrive within 9 business days. You may check the status and order information of your order by: http://www.athleta.com/myaccount/order?=16YWB0G Item Description Size Unit Price Qty Total Return Type Sporty Shirred Swim Skirt Black XL 44.00 1 44.00 Mail only Shirrendipity Halter Tankini White XL 59.00 1 59.00 Mail only Sporty Shirred Bottom Garden Green XL 42.00 1 42.00 Mail only Shirrendipity Halter Bikini Garden Green DCUP 44.00 1 44.00 Mail only Doran Dress Indigo XL 69.00 1 69.00 Mail only Double Dutch Tee Venetian Blue XL 54.00 1 54.00 Mail only All Terrain Skirt Cargo 16 59.00 1 59.00 Mail only Summary of Charges Order Subtotal: 371.00 Shipping & Handling: Free Tax: 28.64 Order Total: 399.64 Payment Info VISA: You will receive a shipment notification email message as soon as we send your order. We may also send you additional updates regarding the status of your order. This email is for your records only and cannot be used as a receipt for in-store returns. To receive a full refund, you must bring the invoice included in your shipment to the store. New: Gap, Old Navy, Banana Republic, and Piperlime return policies have changed. Return merchandise within 45 days of the original online purchase date. To view the entire return policy, CLICK HERE. Sincerely, athleta.com Customer Service Si no desea seguir recibiendo nuestros emails, por favor presione aquiThe amount of time it takes to get a refund is completely UNACCEPTABLE. I've reached out TWICE to customer service asking about the status of my refund that was received by them weeks ago and they just tell you to wait. This has happened with a previous order, too. Now I'm assuming my order will get lost in the shuffle of all the Christmas returns and I'll have to reach out to them YET AGAIN wondering where my refund is. Terrible and inconvenient! Also, they use a shipping company called UDS that oftentimes steals or misdelivers packages. Do I need anymore reasons to stop shopping at Athleta? I don't think so. Service Value Shipping Returns QualityReturned a large online petite order Jan 30. The skus' were mislabelled and caused confusion. Finally resolved but the young clerk just turned away after we were finished, never apologized for the problem, never asked if she could help me find something else. A real downer and not a smile the whole time. Service Value Shipping Returns QualityI ordered a pair of shorts that ended up to be too big so I did a refund. I received an email that they received them and they would be doing a refund. Long story short, I never received my refund…they said it was processed back to my Apple Pay and told me to contact them. So I did and apply pay said that they didn't see anything to contact Athleta or my bank. This has been a nightmare and lesson learned! I will never order online from them again. So, they get their shorts back and my money. Wonderful scam they have going on. I'm very pissed! Products used:Shorts Service Shipping ReturnsOver priced and disappointed. The fabric is very thin, similar to a thin cotton tshirt with a lot of stretch. This is a quality beach cover, not a dress to wear for an event. You can see some undergarments under it. It shows every bump around your bra. This fabric is not like their quality skort! I returned it and shopped for a dress to wear for dinner that look like something other than a giant t shirt. It was true to size Tip for consumers:If the on line shop is out of the item you want to purchase, call one of the stores and have them help you locate what you want and purchase directly! Products used:None. Completed a returnI had to change 2 sizes on an online order a few hours after making the initial purchase. I had to speak to 3 different representatives who were all very friendly, unfortunately gave me false information each time (this was why I had to keep calling back). In the last phone call, I was told I would be sent a coupon in my email for my troubles to be disappointed again. They seem like they will tell you anything to get you off the phone. The items were ok but definitely not good enough to outweigh how customer service makes you feel. Service Value Shipping Returns QualityI ordered some dresses on a Tuesday night. I paid an extra $25 to receive it on Thursday. Athleta did not send dresses overnight as it said it would. They used some company called LaserShip delivery service, not FedEx or UPS. I didn't get the dresses till Saturday after I left on my trip. They are totally unreliable. Service Value ShippingI just purchased a pair of sweatpants and a jersey sweater. To Athleta's credit, the material was super soft and comfy, BUT that's were the positivity ends... I ordered a size S per Athleta's guidelines and both garments were huge on me! The waist description was "mid-rise"... now folks, I have a long torso, but these lounge pants are ridiculous! The waist came completely over my stomach and up under my ribs! (Yes, that is my bra just above the waist of these pants!) Both of these garments are going back. SO disappointed. Too bad the descriptions weren't accurate. Enough of the "high waist" already! Products used:NoneWhat a gorgeous outfit. Athleta does it again for me. It fits so perfect to my body, hugging in all the right places. I feel bossy in this outfit. #athletasalutationanything Tip for consumers:Don’t even look at the price because no matter what it is you’re gonna love it. I promise you. Products used:Bomber Jacket, Salutation Ribbed Jacket, Salutation Ribbed Joggers, Foresthills Ascent Tank & Top ServiceI see so many ads about this brand and it's so annoying. I'm all about athletic apparel but the outfits suck. STOP or find another designer.Purchased a $92 dress. Returned it within 24 hours of it arriving at my house. I tracked my return via UPS and it has been sitting at their warehouse for weeks without being processed. When I call they keep pushing the date back that I should call yet again and maybe they will give me the refund I am owed. NEVER shopping with Athleta again. Products used:They offer a full refund but if you order and return online, good luck actually getting your refund. Service Value Shipping Returns QualityLove the quality of the clothes... always bought from the store before pandemic. Just tried online and I must say I'm a little disappointed. The first one... packaging was not ripped open a little bit. And now... just when I thought I'll receive the remaining items in the mail today... they only got one of the four items right. I got better delivery experiences from other stores... from cheaper stores even. Hopefully I get my items right... will find out tomorrow but what an inconvenience...I bought several t-shirts and within a few weeks all of them had little holes in the front. I brought them back to the store with my receipt but they wouldn't accept the return because I'd cut out the little tags inside (they were itchy). And the salesperson acted like a total jerk about it, like I was trying to return stolen goods even though I had the receipt. Never buying from them again. Service Value Returns QualityThey constantly lie about everything. Regular shipping is 5-7 days and it never ships in that time and they lie non-stop to explain why. It is always the shipper's problem or say it did ship it just isn't tracking. Oh and the post office lost my order and their customer service told me it was my job to track it down. Too bad as the clothes are decent customer service for this entire company sucks. Products used:None haven't received yet.... Service Value