I had an extremely disappointing experience with Contact Lens King and will never do business with them again. For years, they fulfilled my contact lens orders without issue, even with an expired prescription. Then suddenly, they refused to process my order, citing the same expired prescription they had ignored since 2022. What made the situation worse was their complete lack of communication. Not once during those two years did they notify me that my prescription needed updating. This inconsistency left me scrambling to secure a new prescription when they abruptly denied my order. To make matters worse, customer service was dismissive, rude, and offered no solution to help me in this urgent situation. Thankfully, I went to VisionWorks, where I received excellent service, a new prescription, and my contact lenses promptly. I cannot say the same for Contact Lens King. Their poor communication, inconsistent enforcement of policies, and horrible customer service made it clear that they do not value their customers. I would strongly recommend avoiding this company. Save yourself the frustration and take your business to a more reliable provider like VisionWorks or other reputable optical retailers. Date of experience: December 2, 2024I recently tried out these contact lenses for my eyes, and I'm extremely satisfied with the results! The comfort level is exceptional, I barely feel them in my eyes throughout the day. Not only do they correct my vision perfectly, but they also provide excellent clarity and sharpness. The ease of use and hassle-free maintenance make them ideal for my busy lifestyle. I've experienced no irritation or dryness, even after long hours of wear. Plus, the packaging is convenient and hygienic, ensuring each lens is fresh and ready to use. Overall, these contact lenses have exceeded my expectations, and I highly recommend them to anyone seeking reliable vision correction with maximum comfort. Date of experience: March 12, 2024This website design is fantastic, it is so easy to navigate around, plus there's always a discount available whenever I place an order, so I really value the generosity of this store. The delivery of my lenses was prompt and efficient. I placed an order for contacts on Friday and received them on Tuesday, which was impressive for standard shipping. Moreover, I have ordered three times so far and they delivered exactly what I had ordered without any issues or mashups. Date of experience: March 15, 2024Price is low but be advised they do not stand behind delivery. When my latest order didn't arrive, they sent me UPS tracking number and said I was on my own to investigate with them. I have order over $3k over past two years for the family and will never order from them again. Service Value Shipping Date of experience: September 20, 2023The order was delayed 2.5 weeks due to 2 of the 3 contacts ordered being out of stock. We did not receive notice of this until a week after delivery. This is the second time this happened and we plan to shop elsewhere next time despite having ordered from them for years. Reason I chose this business: Price. Past experience was more positive but I'm concerned this is a new pattern for them. Service Quality Date of experience: August 10, 2023Contact Lens King is a classic "bait and switch." They advertise contact lenses for a heavily-discounted price -- then when you go through checkout, they add a "processing fee" that nearly doubles the price. My final price for 10 boxes of contacts started at $237 then jumped to $455. The website explains the processing fee with a long, convoluted explanation about trying to generate "increased traffic" to their website. This is pure scam. Service Value Shipping Returns Quality Date of experience: July 29, 2022This has been the worst experience with customer service ever. I have had issues shipping my contacts twice now and Contact Lens King refuses to refund me for the package lost in the mail. They also are telling me they can not do business with me anymore and refuse to help the situation in any way possible. Even to let me purchase another box. I'm going to dispute the charges with my bank. Truly the poorest quality customer service I have ever had to deal with. Tip for consumers:Don’t use this website for ordering contacts. They will lose your order and not refund you. Service Value Shipping Returns Quality Date of experience: February 28, 2022Ordered contacts in April. Paid. Then contact Lens king said there was a delay due to manufacturer. Then they said it was shipped on 08/10. It's now September. Called due to not receiving they said credit card did not go through and I have to place a new order. Nothing wrong with card and no emails to this effect. Not worth the hassle and lack of professionalism. Tip for consumers:Don’t use this site. That’s my tip. Products used:Ended up using none because they couldn’t get their act together or it would have been contact lenses. Date of experience: October 28, 2021Have to call because online will not let me order one lens only. They usually give me 10% discount. Am 94 today so even a 3 month supply is chancy. Always feel good when I call and the box arrives promptly Reason I chose this business: Introduced to it years ago by a niece. Cost 1/4 what my employer charged. Quality Date of experience: January 13, 2022First time ordering off of Contact Lens King. Easy website to navigate, affordable prices with significant savings over purchasing from my eye doctor, fast shipping. Will definitely use again and recommend to others. Glad that I found this retailer! Quality Date of experience: February 18, 2022Got my order. They kept me informed even through a slight delay out of their hands. Glad to know some companies still promote/provide good customer service! Have recommended them and will continue to do so. Reason I chose this business: Because of pricing and past experiences. Quality Date of experience: September 17, 2021I've ordered from this website for 2 years now. I get a completely legitimate product, shipped quickly at good price. The invoices are clear and I have no problem submitting to my insurance and getting reimbursement. Reason I chose this business: Easy to understand policies and pricing, good communication and easy website. Quality Date of experience: November 30, 2022Contact Lens King has served me well for several years now! Although prices from emails I receive are generally rather high, if I do a Google search for my contact brand, I can find lower prices through your same website that are overall quite reasonable. Shipping is always relatively fast, and without issues. Thank you! Quality Date of experience: June 26, 2022This order was different from other times due to a glitch with the manufacturer. It took much longer than expected. But when I would call in to check on the status the customer service personnel were very helpful! Always very pleasant and helpful Reason I chose this business: Previous good experience and good prices Service Quality Date of experience: May 16, 2023Totally hassle free. Ordered, asked a question, got a quick answer. Product arrived in a reasonable amount of time. Exact same package as I would get at the doctors office. Expiration date way off into the future. I asked a question regarding the way the order was written up and I got a very quick satisfactory response. Reason I chose this business: PRICE. Found them on the internet, price for this lens was very good. Service Quality Date of experience: February 28, 2022I have a little concern - the order shows this as Acuvue Oasys for AsTigmatism, however, the link I clicked on to order is for Acuvue Oasys For Astigmatism w/ Hydraclean Plus, and that is what I want - If that is not what you will ship, please cancel before processing. Date of experience: February 16, 2022 loadjsReady({ event: 'app', checker: function() { return typeof app === "undefined" || typeof app.profilePicture === "undefined"; }, callback: function() { app.profilePicture('undefined', 'undefined'); } }) david j. Texas 1 review 0 helpful votes Follow David J. Send Message loadjsReady({ event: "app", checker: function() { return typeof app === "undefined"; }, callback: function() { // } }); Share Review “Your prices are quite good, despite having increased...” September 19th, 2022 Verified purchase Your prices are quite good, despite having increased substantially in a year. Nevertheless, please show the actual prices, including all your fees, which are really just additional profit, up front. Do not break out the fake processing fees, but include all in one price. It is much too hard to compare with other companies this way. Quality Date of experience: August 20, 2022The lenses I received expire the same time as lenses I purchased well over a year ago. Granted it isn't till 2025 and I will use them, but something to consider if you don't wear your contacts all that often. Quality Date of experience: May 27, 2022Contact lens have been very helpful and giving me the best price and sometimes a discount. Don:t like the shipping charge for such a small box and the other charge. Reason I chose this business: Because I have always used them for a couple of years and was very satisfied with their service. Quality Date of experience: June 2, 2024Adding to my review... customer service is on the ball! They were given false information from my Optometrist's office that my prescription was expired and contacted me immediately and we took care of it right then and my order was not delayed. And... they followed up with me to make sure I got my order and that everything was OK. Thank u Contact Lens King. Made my shopping experience and confidence in them. I feel like our relationship will be a long one. Reason I chose this business: See above and review... pretty self-explanatory Quality Date of experience: August 30, 2022Compared many companies before I ordered my contact lens. Price here is very reasonable even after adding the processing fees. They emailed me the shipping info the second day and I received my item within a week! Highly recommend! Reason I chose this business: Price and good review regarding customer service. Quality Date of experience: April 21, 2022I appreciate the prices & ease of using the website. However, despite a search for coupons, I did not see the 10% offer until right after I submit my order. It would be super helpful if you could apply that discount. Thank you. Reason I chose this business: Price point. Quality Date of experience: September 26, 2021Ordering was easy. Customer service was friendly and helpful. There was no hidden costs, and after a lot of searching, Contact Lens King had the best price. They had to check my script with the Dr., which takes time. Considering that, I still received my order sooner than I expected. Reason I chose this business: Contact Lens King had the best price for the Clariti 1 Day Multifocal Contacts that I wear. I did do a lot of searching, and they saved me the most money. Quality Date of experience: June 28, 2022It was a little misleading the way you marketed the contacts. You had a sale price for the boxes, but then tacked on a processing fee that wiped away any savings. I would have been better off buying them from Lens.com or 1800 Contacts. I will not be using Lens King any more. Reason I chose this business: I thought I was going to receive a good price on the lens. It did not turn out that way. Quality Date of experience: February 17, 2022More than a 2 month wait for one of my contacts; I would like Contact Lens King to give me a credit for a future purchase. Other vendors seem to have this lens in stock. Very disappointed, and I'm a long term customer. she explained it is back ordered till 6/30! that is unacceptable. Reason I chose this business: Satisfied with your business for many years, until now Service Quality Date of experience: May 22, 2023Have been purchasing contacts from you all these years and while you do offer great pricing the processing fee is ridiculous. I did find them a little cheaper but that was due to a rebate being offered. I really like your customer service and hate rebates. Reason I chose this business: Been dealing with them for years and great customer service. Quality Date of experience: January 3, 2023