Absolutely shocking customer service. I ordered 3 window stickers with the adhesive on the image side but they came with the adhesive on the back. They were reordered by Vistaprint five times and I ended up with 18 stickers in total, all with the adhesive on the wrong side. Vistaprint said they were investigating but then I didn't hear anything from them. I kept asking for updates and got no response. I last heard from them on 21/08/24. I then contacted them on 23/08/24 and said I wanted to make a formal complaint to get all of my money back.After me repeatedly contacting them by email, they keep ignoring me. Very unprofessional and I will never use them again. Service Value Shipping Returns Quality Date of experience: September 29, 2024Ordered business cards(which were designed by one of their designers) and t shirts. The business cards couldn't even be read and the shirts had our logo misaligned. They refused to reimburse or send replacements. Avoid this crap company at all costs. Tip for consumers:The quality is nothing close to what is displayed on the website. Avoid these con artists at all cost. Products used:Threw everything out Service Value Shipping Returns Quality Date of experience: April 20, 2024System deleted edited cards even after full approval though THEIR system. Got the wrong card layout. Hundreds of dollars lost. Thousands potentially lost due to not having cards for the home show I ordered them for...want a professional company? They are not it! Date of experience: December 25, 2023I've been ordering products from VistaPrint for a long time. Whenever I contact them via online chat or phone, they always provide me with support as quickly as possible. Today, there was a mistake in the order I placed, and through online chat, this lovely lady Cynthia quickly provided a solution and assisted me superbly. I'm very grateful to her and wish her success in her professional life. Date of experience: February 23, 2024Canadians beware! I put in a very large order with Vista Print. Logged in via my Canadian account and proceeded to create my order. However with out my knowledge they transferred me to their American site and vista print proceeded to create and charge me in US funds(*1.4113%) with zero notice of any charges of US currency on the payment pages. We supposed to have free shipping. We paid full price shipping in US funds. We will never use Vista Print for business or personal use as the Their help line said its our fault for ordering. Weak thieves Vista Print. Canadians please be very careful if you choose to trust this company. Products used:Shirts, Cups, Business cards, Christmas cards Service Value Shipping Returns Date of experience: November 29, 2023Very poor quality. They will not make their product right. They will blame you for not sending a high quality logo. They will send you some terrible quality printed merchandise and refuse to make it right, you're stuck with what they send you…. Lesson learned here. Products used:Hat pens Service Value Shipping Returns Quality Date of experience: February 15, 2024I've had issues with prints int eh past but still stuck with VistaPrint. As usual I had another issue with business cards and htye would not repalce them for me or send me a refund. I'm shocked... Do yourself a favor and don't use VistaPrint. I'm going to have to search for a new printing company after all these years. Unreal... Tip for consumers:I've had issues with prints int eh past but still stuck with VistaPrint. As usual I had another issue with business cards and htye would not repalce them for me or send me a refund. I'm shocked... Do yourself a favor and don't use VistaPrint. I'm going to have to search for a new printing company after all these years. Unreal... Products used:I've had issues with prints int eh past but still stuck with VistaPrint. As usual I had another issue with business cards and htye would not repalce them for me or send me a refund. I'm shocked... Do yourself a favor and don't use VistaPrint. I'm going to have to search for a new printing company after all these years. Unreal... Service Value Shipping Returns Quality Date of experience: February 18, 2024I placed an order with Vistaprint at the end of January that was supposed to be delivered on March 7th. When it didn't arrive, I went to their Online Chat. And guess what? My order had not been processed because the product was out of stock and I was not notified. Now I have an event where I would take the gift product and I have nothing to take. And what did they do? Refund the money. I didn't want my money, I wanted the product. It's very easy for them to say they'll return the money, but what about the inconvenience they caused me? They won't solve it. Be careful when buying VISTAPRINT Service Value Shipping Returns Date of experience: March 12, 2024An order was submitted for Vista print to print banners promoting Ceasefire. After 3 days, vista print refused to print the banners. The banners did not call for any illegal action. Instead it called for preventing deaths. Date of experience: December 29, 2023This place is a joke the things they make are cheap materials if u order anything for outside it won't last 6months place is a rip off Date of experience: August 7, 2024I was not told about it, or who it was going to, or the increase in the monthly cost. I had to find out by ringing Vistaprint and someone from Wix returned the call. It was not a smooth transition. It was done without my permission. I was not told of the Wix log in details or the meaningless new site name, I only worked it out for myself. The website became useless and unfindable. Wix effectively refused to return it to working condition for me, and Vistaprint refused me the full refund I feel I am due. I feel Vistaprint blamed me for not reading the media reports of the change although they admitted they should have checked I had received all the information they believed I had. I cancelled the website and closed the account with Wix. I feel that was the best and only option as I no longer trust Vistaprint and by association Wix. Products used:Online service Service Value Date of experience: April 9, 2024I was missing items from my first shipment that said they were delivered but weren't in the shipment, so I contacted customer support out of concern that I would not receive them and I was told by the rep that they didn't have the info about the order but that the missing items would arrive with the rest of the order. To my total surprise (not), they were NOT included with the second shipment. I messaged support to let them know I was lied to and that I needed my missing items, they agreed to send the missing items, but did absolutely nothing about the problem of my order being wrong and the fact that I was lied to by their support rep. Now I'm still waiting for my missing items which means I cannot use the rest until another 5 days after I needed them, and support did NOTHING to keep me as a customer. Taking my business elsewhere. Square signs has been good in the past. Will probably go back to them. Products used:Yard Signs Service Value Shipping Returns Quality Date of experience: December 7, 2023Don't bother ordering here if your order is urgent and important. We ordered Express for a conference and never received the flyers. We also never received any notification about any delay. We only learned about a "delay in production" once we messaged them on the day of the scheduled delivery. By then it was already too late as the event had already started. Three days earlier we were messaging them via their support chat, to double check and confirm that the ETA is still accurate and the shipment is on track. At that point, we only received positive assurances. Three days later and everything had seemingly changed... AVOID Tip for consumers:Avoid if your delivery is urgent and important Products used:Flyer Service Value Shipping Returns Quality Date of experience: June 2, 2023I've never had better customer service online. I had an accidental mishap where something didn't come in the mail, and the nicest person helped me out via chat. They gave me store credit to reorder the item that got lost in the mail and they were very kind and helpful. I've always had wonderful orders from vistaprint, and my mom uses vistaprint for her businesses too. Wonderful! Tip for consumers:It's super easy to use Products used:Checks, business cards, posters, flyers, stickers. Service Value Shipping Returns Quality Date of experience: November 14, 2023I placed an order for a few face masks. After not receiving my order past the estimated delivery date (which was 3 weeks), I contacted their customer service. Their recommendation was "to reorder the masks to ensure that you will receive them, should in case this order is stuck" I mean... what a silly response. I know you already paid, and have waited over 3 weeks for your product, that we already should have ensured it be delivered, but let's place the order again to ensure you get it this time in case something was stuck. I would never recommend them and would discourage anyone from using them. Date of experience: December 2, 2020I placed a order for 4 T Shirts, about Free Speach and with Political Content. Twice both were cancelled. Customer Service diid call be back quickly when I requested a call, but gave the same story that my credit card was declined. I called my credit card company both times informed me it was Vista Print who refused the order. My credit card had more than enough funds and they informed me no issue with my card. I believe Vist Print is censoring requests with Polical Content. Date of experience: March 11, 2024Wasted two weeks waiting for my Tax exempt to be accepted, customer service was no help. Told me they would escalate my paperwork never did every time I call its like I am starting over. Products used:None Service Value Shipping Returns Quality Date of experience: February 13, 2024I feel that my experience with vistaprint has been strenuous and like talking to robots noe of them know what to do. Asked for an overcharge refund from them in 2/1/2016 that's a month ago and its still going. Please supply bank account details etc. we will process straight away doesn't happen. Ring them up and it starts again the same process. DO NOT BUY if you want to be stuffed around they are good for it. Cards great. But refund. I am now getting frustrated and getting some advice to fixing my problem and there refund system they don't have. Poor business practice from them it will hurt ther reputation not mine I am telling the truth they dont Date of experience: February 8, 2016I've actually used vista-print several times for business cards, postcards, note pads and recently ink stamps. They are surprisingly good quality products for the price and their promotional offers are competitive to other sites. Take your time with designs and pay a fraction more for gloss finish it improves the overall quality of cards. Delivery has always been very good, sometimes earlier than expected. Date of experience: November 5, 2009Vista print seemed like a good option for ordering a few logo clothing items. An order was placed over a month before the items were needed. 4 items were ordered and 2 were received right away. The other 2 were still 'in process'. The date of anticipated delivery passed and I followed up with customer service and have now talked to 3 different people. No one can get an answer from production as to where our order is or when it will be done. And now we won't have a much needed Christmas gift for a party. The customer service staff I've talked to have tried to help me, but their process is a game of telephone with no one having the answer. So I would strongly recommend finding an alternative option for clothing orders. Date of experience: November 28, 2022We use VistaPrint often for business cards as well as promotional items on a frequent basis. No company is perfect and have run into a couple of issues, but their level of customer service is far better than any competitor and that goes a long way! VistaPrint has stepped up every single time to make things right and we will continue working with them because of their willingness to listen as well as the great products offered. Service Value Shipping Returns Quality Date of experience: November 8, 2022Vistaprint advertises discounts and low prices. What they don't tell you is that their shipping costs are inflated to compensate for those lower prices. Which may not be that low anyway. The California Department of Tax and Fee Administration says the shipping costs shown on a separate line are not taxable UNLESS the shipping costs reflect an inflated price. In other words, Vistaprint inflates the cost of shipping beyond what it costs them so they have to charge sales tax on that shipping charge. Very creative and very sneaky. One winds up paying anywhere from 12 to 15 percent sales tax. So much for a low cost alternative. Tip for consumers:Better value elsewhere Products used:business cards Service Value Shipping Returns Quality Date of experience: August 27, 2022Vistaprint is going through a merger with Wix. They have completely disrupted businesses with inoperable calendars. Calendar invitations are disappearing, recipients are unable to see links to join meetings, calendar invites are unable to show on phone and saved information within the invites is disappearing. This has gone on for over a month with little to no sense of urgency to correct the problem. You are kind of trapped if you website and email is with this organization. We were holding out to see if Wix would be any better but it seems at this point we will have to explore other options. This is a time commitment that cost us money. I would strongly recommend using someone other than Vistaprint. Products used:Website and Email servicess Service Value Quality Date of experience: April 10, 2023I clicked on a mobile ad for VistaPrint that offered 500 cards at $9.99. The process took me through a plethora of "offers", all designed to increase the billed amount. The shocker, though, was when I was asked to pay an additional $7 for shipping, not express, not standard, but the slowest possible one! Several coupons and offers claimed to take 50% off, but despite all that, I still ended up paying $28 instead. I learned this the hard way: VistaPrint subscribe to the bad business practice of charging numerous hidden costs and fees. This is a company that is a part of Google's Trusted Store network, most of which are mostly ethical. Today, most companies display their costs upfront, including shipping, so as to not cause last minute surprises to customers - everything about VistaPrint is against that paradigm. If you're not extraordinarily careful, VistaPrint can easily sneak in additional charges for things that you thought you weren't buying/paying for. Tip for consumers:Do not believe their advertised prices - they will sneak in charges, fees and shipping costs that increase the rates by 2 to 4 times. Value Shipping Date of experience: November 6, 2015I ordered what I thought was buy one get two free offer to try their calendars. Not only did they claim I didn't submit my order correctly to receive this offer but it went back & forth & I still got no satisfaction. With that said, onto quality. Very poor. Snapfish uses a sturdier paper & their resolution of prints are far superior over VistaPrint. Just overall hideous looking. Soooo happy I tried "one" before I did my usual large order for my customers. VistaPrint is good for business cards and that's about it. Products used:Calendar Service Value Shipping Quality Date of experience: December 31, 2023